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4.3 out of 5

"Amazing finishes and all round facilities of hotel " More

By a verified traveller on Wed 22 Jan 2020

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Hotel Description

The Ritz-Carlton, Kuala Lumpur places you in the center of Kuala Lumpur, connected to a shopping center and within just a 15-minute stroll of popular places like Pavilion Kuala Lumpur and Berjaya Times Square. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool, and a gym.

A relaxing day at Spa Village can include massages, body scrubs, and facials along with aromatherapy and mani/pedis. The restaurant, Li Yen, serves Chinese cuisine and is open for lunch and dinner. The Lobby Lounge is the hotel's own lobby lounge, serving drinks along with lunch and light fare. Enjoy the gym and sauna. 15 meeting rooms, a conference center, and a business center are among the business amenities offered. Plus you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site.

Within a 20-minute walk of this 5-star Golden Triangle hotel, attractions include KLCC Park and Suria KLCC Shopping Centre.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$194* Per night/room 6 Apr. - 7 Apr.

Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Club Suite, 1 Bedroom (Club Level, 24hr Butler Service)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed (Club Executive, 24hr Butler Service)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Ritz-Carlton, Kuala Lumpur ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Ritz-Carlton, Kuala Lumpur

Everyone (1) Family (1)
5 out of 5
Amazing finishes and all round facilities of hotel

Posted by on 22 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by Duty Manager

Dear Sir or Madam, Thank you very much for your kind feedback. Hope to see you again. Thank you!

5 out of 5
Lovely staff and beautiful interior of hotel. Loved the violins playing on entrance!

Posted by on 7 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by Duty Manager

Dear Sir or Madam, Thank you for staying with us, we appreciate your kind feedback. Hope to see you again. Thank you!

3 out of 5
Club room experience is not worth it at all. If you've stayed at the Ritz elsewhere at club level you'll definitely be disappointed by the food/beverage options and availability. Not worth the price.

Posted by , from brisbane, au on 22 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Natalie Tan - Duty Manager

Dear Sir, Warmest Greeting from The Ritz-Carlton, Kuala Lumpur! Thank you for your kind feedback as this is very important for us. We sincerely hope that you have had a great time at the beautiful Kuala Lumpur City. We truly looking forward to welcome you back in the near future to allow us to serve you better. Should you require any assistance, please do not hesitate to contact us. Thank you and have a great day.

About the The Ritz-Carlton, Kuala Lumpur

Location 168 Jalan Imbi, Kuala Lumpur, 55100

Property Features

The Ritz-Carlton, Kuala Lumpur offers its guests an outdoor pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center, 15 meeting rooms, and limo/town car service. Spa services, a terrace, and multilingual staff are also featured at the luxury The Ritz-Carlton, Kuala Lumpur. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Ritz-Carlton, Kuala Lumpur was completed in February 2016. This 5-star Kuala Lumpur hotel is smoke free.

  • 365 guestrooms or units
  • 20 levels
  • 2 buildings
  • Built in 1997
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Kuala Lumpur Masjid Jamek Station (3.2 km / 2 mi)
  • Metro station: Conlay MRT Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Ritz-Carlton, Kuala Lumpur offers 365 accommodations with minibars and safes. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Li Yen - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

The Cobalt Room - This restaurant specializes in international cuisine and serves breakfast only. Open daily.

The Patisserie - This delicatessen specializes in international cuisine and serves brunch and lunch. Open daily.

The Lobby Lounge - This lobby lounge serves lunch and light fare. Open daily.

The Library - This fine-dining restaurant serves dinner only. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Ritz-Carlton, Kuala Lumpur

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 65 for adults and MYR 32.5 for children
  • Self parking fee: MYR 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kuala Lumpur Ritz-Carlton
  • Ritz-Carlton Hotel Kuala Lumpur
  • Ritz-Carlton Kuala Lumpur
  • Ritz-Carlton Kuala Lumpur Hotel
  • The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
  • Kuala Lumpur Ritz Carlton
  • Ritz Kuala Lumpur
  • The Ritz-Carlton Kuala Lumpur Hotel
  • The Ritz Carlton Kuala Lumpur
  • The Ritz Carlton, Kuala Lumpur
  • The Ritz-Carlton, Kuala Lumpur Hotel
  • The Ritz-Carlton, Kuala Lumpur Kuala Lumpur
  • The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.