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The Robertson Residence KL

Property class: 2.5

Photo gallery for The Robertson Residence KL

A nighttime swimming pool with a cityscape view, surrounded by trees and illuminated by artificial lighting.
A modern dining area with a large window, a dining table, chairs, and a pendant light.
A modern dining area with a table, chairs, and a pendant light. There are wall-mounted air conditioning units and a large window with a view of buildings.
A modern living room with a large window, a flat-screen TV, a sofa, and a coffee table.
A modern living room with a glass dining table, black chairs, a sofa, a TV on a stand, and a city view through large windows.

Reviews

4.8 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Air-conditioning
  • Outdoor space

Explore the area

View map
2 Jalan Robertson, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50150
  • Place, Jalan Alor
    ‪5 min walk‬
  • Place, Changkat Bukit Bintang
    ‪7 min walk‬
  • Place, Berjaya Times Square
    ‪8 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Double Room, City View

A modern hotel room with a large bed, a nightstand with a lamp, a potted plant, and a city view through large windows.

Standard Double Room, City View

  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, Balcony, City View

A modern hotel room with a large bed, a nightstand with a lamp, a view of the city, and a window with curtains.

Luxury Suite, Balcony, City View

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, City View

A bedroom with a large window, a bed with blue bedding, and a view of a cityscape including a tower.

Family Room, 2 Bedrooms, City View

  • City view
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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About the area

Kuala Lumpur

The Robertson Residence KL places you in the centre of Kuala Lumpur, within just a 15-minute stroll of popular places like Jalan Alor and Petaling Street Market. .You can enjoy a hairdryer in each apartment. In-room dining is easy with a kitchen that comes equipped with a microwave and a dishwasher. .Enjoy the 15 outdoor swimming pools and kids' swimming pool as well as access to hot springs and a driving range. Plus you'll find a rooftop terrace, a garden and a lift. There's also the convenience of free self parking.
View more Apartments in Kuala LumpurOpens in a new window

What's nearby

  • Jalan Alor - 5 min walk - 0.5 km
  • Changkat Bukit Bintang - 7 min walk - 0.6 km
  • Berjaya Times Square - 8 min walk - 0.8 km
  • Petaling Street Market - 9 min walk - 0.8 km
  • Lot 10 Shopping Centre - 12 min walk - 1.0 km

Getting around

  • Imbi Station - 13 min walk
  • Kuala Lumpur Masjid Jamek Station - 15 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive

Restaurants

  • ‪VCR - ‬6 min walk
  • ‪Just Fruits Neighbourhood Market - ‬1 min walk
  • ‪Jamaica Blue - ‬2 min walk
  • ‪Bamboo Garden Bistro - ‬1 min walk
  • ‪朱光玉火锅馆 - ‬4 min walk

About this property

The Robertson Residence KL

The Robertson Residence KL offers its guests 15 outdoor swimming pools and a children's pool. Hot springs, a rooftop terrace, and a garden are also featured at The Robertson Residence KL. Free self parking is available.
  • 4 guestrooms or units
  • Terrace on the roof
  • Garden
  • Lift
The Robertson Residence KL offers 4 air-conditioned accommodations with a hairdryer and free toiletries. Kitchens offer microwaves, kitchenware and utensils and dishwashers.
There are hot springs on site.

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Property amenities

Pool/Spa

  • 15 outdoor pools
  • Hot springs

Internet

  • Available in the apartment: Free dial-up internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave

Bathroom

  • Free toiletries
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided

Outdoor areas

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible parking space
  • Accessible shuttle
  • Lift (122 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Services and conveniences

  • Virtual front desk

Location highlights

  • In a business district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the airport

Things to do

  • Children's pool
  • Golf driving range
  • Casino nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 4 units
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MYR 82
Late check-in fee: MYR 50 for check-in between 11:30 AM and 11:30 PM
Minimum check-in age - 15

Check-out

Check-out before 11:30 PM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:
Remove personal items, remove leftover food and drinks and take out the rubbish
Turn off the lights, lock the doors and return the keys

Access methods

Host will greet you, lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200 per person, per stay
  • Cleaning fee: MYR 50 per accommodation, per stay, (varies per unit)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: MYR 82 (subject to availability)
  • Late check-in fee: MYR 50 for check-in between 11:30 AM and 11:30 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche, debit cards and mobile payments. Cash is not accepted. 

We should mention

  • Pool access available from 6:00 AM to 10:00 PM

Property is also known as

The Robertson Kl Kuala Lumpur
The Robertson Residence KL Residence
The Robertson Residence KL Kuala Lumpur
The Robertson Residence KL Residence Kuala Lumpur

Frequently asked questions

Is parking available at The Robertson Residence KL?

Yep, The Robertson Residence KL has a free self car park.

Does The Robertson Residence KL have a pool?

The Robertson Residence KL has 15 outdoor swimming pools and a kids' pool. The pool is open 6:00 AM to 10:00 PM.

Is there a free airport shuttle available at The Robertson Residence KL?

No, The Robertson Residence KL does not offer an airport shuttle service.

What time are check-in & check-out at The Robertson Residence KL?

Check-in begins at 3:00 PM. Check-out time is 11:30 PM.

Are pets allowed at The Robertson Residence KL?

No, pets are not allowed.

The Robertson Residence KL Reviews

Reviews

4.8
Rating 10 - Excellent. 3 out of 11 reviews
Rating 8 - Good. 1 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 0 out of 11 reviews
Rating 2 - Terrible. 7 out of 11 reviews

4.8/10

Cleanliness

5.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and tidy, and you could see all the sights of Kuala Lumpur, especially KLCC, from the room. The table on the balcony for coffee was excellent.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Host was very responsive and welcoming
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Checkin was a painno offfice
Stayed 7 nights in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, communication
They were fully booked when i went for check in, and they havent processed my refund yet.
Stayed 2 nights in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, communication
Terrible. paid in advance 1 month ago, and they still gave away my rooms. I ended up walking around with my 14 year old at 11 pm looking for a place to stay. Even with 24 hours notice for the 2nd night they have given away my second night, so i had to find another hotel. Still dont have my refund.
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Disliked: Communication
Neglected to inform me that my room had been cancelled due to over booking. Not sure if room was cancelled due to the fact I wanted to pay on arrival as opposed to them taking money before I arrived. The online help system is no help at all stating could take up to 48 hours to get back to me. This was terrible not helpful at all once you’re standing on the side of the road not sure where to go or what to do made my arrival to KL very stressful when it didn’t need to be. The company needs to communicate better to make people have a better opportunity to find another location when you know you’ve overbooked.
Stayed 5 nights in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, communication
Made a reservation 2 months before the trip. Got an email from the accommodation that they were fully booked and cancelled the reservation on the day I was supposed to check in. Arrived at the venue at 3am without knowing. They just told me to contact Hotels.com and asked me to get a refund. Contacted the website and they just confirmed the refund. I had to book a room on my own at 8 or 9am. This is the worst experience and probably the worst nightmare that can happen to the tourists. This whole experience set the tone for the stay in KL and both the accommodation and the website, Hotels.com, wouldn't take the responsibility and were unreliable. If you ever consider booking a room at this venue through this website, think twice please
Stayed 4 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Would not reccomend staying here I booked a “luxury suite” here via Expedia in October. The experience was extremely disappointing: Misrepresentation: This is not a hotel, but there is no indication of this during the booking process. The property was advertised as a "luxury suite", but the reality was far below expectations—grubby, poorly maintained, and lacking basic amenities, 1 towel, mismatched crockery. It matches the website pictures in layout only and not in quality. Security Issues: There is no reception desk & the key locker did not lock, the apartment electronic lock was disabled by a piece of metal screwed over the lock, and the owner admitted previous guests had not returned keys raising serious safety concerns. Stressful Experience & Poor Support: Despite repeated attempts to get check-in instructions, I received them only while boarding my flight!!. Expedia agents were unable to resolve the situation, at one stage starting a canclellation process, leaving me stressed and uncertain throughout the flight. We ultimately left after one night and booked alternative accommodation. Expedia’s initial response was to cite the property’s non-refundable policy, ignoring the misrepresentation and safety issues. After a lengthy process dealing with multiple people, I was finally compensated with a partial refund. I strongly advise caution when booking this apartment. Listings should be accurate, and customer support should prioritize traveler safety and well-being.
Poor quality linen & lamp
Missing pictures but adhesive remained
Grubby walls
Water stains
Stayed 9 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort, communication
Der var ikke noget ledigt værelse til os så vi kunne aldrig tjekke ind og vi har ikke fået pengene tilbage, så kan slet ikke anbefale
Stayed 4 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
ドアの鍵は壊れているので、鍵は掛からない。上部に取り付けてあるドアフックのみ。WifiはLocalのUnifiが設置されているがアクセスポイントに問題があり、繋がらない、部屋の枕やベッドシーツ、その他のシーツ諸々が悪臭を放ちクリーニングはされていない。ダブルブッキングが起こった理由かは定かではないが、初日から泊まることができず予定の日数の約半分を別の提示された7.5km離れたコンドへ泊まる（通常の旅行者では行きにくいところ）。オーナーは明らかに現地人ではないのでやり取りに違和感がある。レスポンスが遅い、言い訳などが顕著に目立つなど。 総評は悪いですが、この部屋だけに関することなのでほかの部屋はきれいだと思います。立地は問題なしです。
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Stayed 5 nights in Jun 2025