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Times Square Service Suites

Property class: 3.5

Photo gallery for Times Square Service Suites

A modern hotel with a large pool, palm trees, and a well-lit facade.
A modern lobby with a sofa, coffee table, and chairs. There is a reception desk with a plant and a fire extinguisher.
A fountain with water jets in front of a tall building with many windows.
A courtyard with outdoor seating, a fountain, and lush greenery.
A restaurant sign with the name 'Samplings on the Fourteenth'.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
No.1 Jalan Imbi, Berjaya Times Square Suite, East Tower., Kuala Lumpur, 55100
  • Place, Berjaya Times Square
    ‪1 min walk‬
  • Place, Jalan Alor
    ‪3 min walk‬
  • Place, Changkat Bukit Bintang
    ‪5 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪54 min drive‬

Room options

View all photos for Premier Studio Suite

A hotel room with a bed, a television, and a wall-mounted painting.

Premier Studio Suite

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite

A hotel room with a television on a stand, a bed, and a nightstand.

Superior Suite

  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Suite

A hotel room with a bed, a nightstand with a lamp, a door, and a wall socket.

Deluxe Suite

  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

View all photos for Family Suite, 2 Bedrooms, 2 Bathrooms, City View

A hotel room with a large bed, two bedside tables with lamps, and curtains.

Family Suite, 2 Bedrooms, 2 Bathrooms, City View

  • City view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 3 Single Beds

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About the area

Kuala Lumpur

Times Square Service Suites puts you in the heart of Kuala Lumpur, connected to the convention centre and within just a 10-minute stroll of popular attractions like Berjaya Times Square and Jalan Alor. Highlights at this family-friendly hotel include 3 outdoor swimming pools, 4 coffee shops/cafes and a full-service spa. .A day of pampering at Vita Spa can include deep-tissue massages, hot stone massages and body wraps. The restaurant, Big Apple, serves local and international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, kids' club, indoor tennis court and sauna. 4 meeting rooms and a 24-hour business centre are among the business amenities offered. Other amenities include a children's swimming pool and laundry facilities. There's also valet parking, along with the convenience of free train pick-up service. .Within a 30-minute walk of this 3.5-property class Imbi hotel, attractions include KLCC Park and Petronas Twin Towers.

What's nearby

  • Berjaya Times Square - 1 min walk - 0.0 km
  • Jalan Alor - 3 min walk - 0.3 km
  • Changkat Bukit Bintang - 5 min walk - 0.5 km
  • Lot 10 Shopping Centre - 5 min walk - 0.5 km
  • The Exchange TRX - 10 min walk - 0.9 km

Getting around

  • Imbi Station - 1 min walk
  • Kuala Lumpur Pasar Seni Station - 3 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 35 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Hometown Hainan Coffee - ‬1 min walk
  • ‪Burger On 16 - ‬2 min walk
  • ‪Restorant Castle Place - ‬1 min walk
  • ‪LIANG Sandwich Bar (粮全其美) - ‬1 min walk

About this property

Times Square Service Suites

Times Square Service Suites offers its guests a full-service spa, 3 outdoor swimming pools, an indoor tennis court, and a sauna. There's a restaurant on site, along with 4 coffee shops/cafes. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Business amenities include a 24-hour business centre and 4 meeting rooms. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Times Square Service Suites. You'll have access to the outdoor pool at a partner property. A train station pick-up shuttle and A train station drop-off shuttle are free. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Kuala Lumpur hotel.

  • 20 guestrooms or units
  • 45 levels
  • 2 buildings
  • 4 coffee shops
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Times Square Service Suites offers 20 air-conditioned accommodations, which are accessible via exterior corridors, and features fireplaces and complimentary bottles of water. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Accommodation at this 3.5-star hotel has kitchens with fridges, microwaves and separate dining areas. Bathrooms include a separate bath and shower with a deep soaking bath, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

Vita Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free 24-hour train station pick-up and drop-off shuttle
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Parking on site (MYR 25 per day)
  • Valet parking on site (MYR 20 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 coffee shops/cafes
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Big Apple

Things to do

  • 3 outdoor pools
  • Basketball
  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Indoor tennis court
  • Library
  • Outdoor pool (guest access)
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Playground
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Pool umbrellas

Full-service spa

  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Lift (91 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 45 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Free extra futon
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Kitchen
  • Limited room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Fireplace
  • Iron/ironing board
  • Living room
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

The property charges 2 per cent for credit card payments
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 4 October 2026 to 29 February 2028 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Business centre
  • Lift
  • Exterior
  • Fitness facilities
  • Guestrooms
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Tennis courts
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Times Square Service Suites

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 30.0 per night.
  • Cots (infant beds) are available for MYR 30.0 per night.

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 200.0 per stay
  • Service fee: 10 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MYR 25 per day
  • Valet parking fee: MYR 20 per day
  • Crib (infant bed) fee: MYR 30.0 per night
  • Rollaway bed fee: MYR 30.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Times Square Service Suites Apartment Kuala Lumpur
Times Square Service Suites Apartment
Times Square Service Suites Kuala Lumpur
Times Square Service Suites
Times Square Service Suites K
Times Square Service Suites
Times Square Service Suites Hotel
Times Square Service Suites Kuala Lumpur
Times Square Service Suites Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at Times Square Service Suites?

Times Square Service Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Times Square Service Suites?

Yep, Times Square Service Suites has a self car park for MYR 25 per day. A self car park is also available, for a fee.

Is there a spa on site at Times Square Service Suites?

Yep, Vita Spa is available for guests. You'll enjoy heaps of services like body wraps and facials, as well as deep-tissue massages.

Does Times Square Service Suites have a pool?

Times Square Service Suites has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 10:00 PM. The property will be renovating one of the swimming pools from October 4 2026 until February 29 2028 (completion date subject to change).

What makes Times Square Service Suites a romantic place to stay?

Couples spa treatments and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Times Square Service Suites.

Is Times Square Service Suites family-friendly?

You bet! With amenities such as a children's club, a children's pool and babysitting services, it's no surprise that Times Square Service Suites is a hit with families.

Are there hot tubs in the rooms at Times Square Service Suites?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Times Square Service Suites?

No, Times Square Service Suites does not offer an airport shuttle service.

Is there a bar or restaurant at Times Square Service Suites?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone? The property will be renovating its dining venue from October 4 2026 until February 29 2028 (completion date subject to change).

What time are check-in & check-out at Times Square Service Suites?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Times Square Service Suites?

No, pets and service animals are not allowed.

Times Square Service Suites Reviews

Reviews

6.6
Rating 10 - Excellent. 28 out of 108 reviews
Rating 8 - Good. 25 out of 108 reviews
Rating 6 - Okay. 17 out of 108 reviews
Rating 4 - Poor. 23 out of 108 reviews
Rating 2 - Terrible. 15 out of 108 reviews

6.6/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌👍 Trust me this Excellent hotel and Location. Next visit with my family.
Stayed 7 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service, very good Location.

Excellent hotel spacious rooms very comfortable. Staff very friendly we are come back again.
Stayed 1 night in Mar 2018
Verified review

8/10 Good

Liked: Staff & service
Riyad and boss were v considerate and provided for all our needs.
Stayed 5 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berjaya Times Square Suite

My stay at Berjaya Times Square Suites was truly delightful. The spacious and well-appointed suites offered a comfortable retreat in the heart of Kuala Lumpur. The hotel's central location made exploring the city a breeze, with shopping and dining options right at my doorstep. The staff's hospitality was exceptional, ensuring a pleasant and memorable experience. I particularly enjoyed the panoramic views from my suite, adding to the overall charm of the stay. A perfect choice for both business and leisure travelers seeking convenience and comfort in this vibrant city.
Stayed 5 nights in Dec 2023
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Mold

Large space and comfortable bed, just be aware there is mold on the ceiling in the room we stayed. We had to leave after one day as there was no other rooms available. The contact was communicative but I could not get a refund.
Stayed 5 nights in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, leaking taps, bathroom smells like urine, rusty and grimy shower heads and screens, stains on linen and sheets, unhygienic fridge, cracked walls, broken and dirty furniture. Staff provided little to no help in regards to how to access hot water, and all other inquiries that we had during our stay.
Stayed 5 nights in Dec 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service of my entire in the past 10 yrs of traveling. Couldn’t find the reception and we have to call the property. Just a random man arrive and gave a key. After that we haven’t seen him.
Stayed 6 nights in Jan 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Too old and damaged for comfort

Amenities over 20 years old and lots of small faults spoil the overall experience. For example, the toilet seats are cracked and pinch your butt every time. Another is the broken shower hose that sprays water everywhere and wets everything. So much more issues like stained bed linens, mouldy chairs and water damaged floors. The only good thing was the view. Please renovate the hotel. Then there’s this old musky smell from the mattress.
Stayed 1 night in Dec 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

disaster

dirty,scary,not an official berjaya time square room,just the same building,door is very scary as someone just broke in,air condition smells and hot,super dirty, not and official berjaya time square room,need to meet agent to get key,not from official counter,please get official berjaya time square from receptionist,not from agent,bad and scary experience,for check out need wait half hour to send key
Stayed 1 night in Jul 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away !!!!!!

When we arrived there was no reception, just a few guys standing around and a security guard. One man approached me and said he wanted to see my booking, ons seen he made a call to another person who came to see me in the lobby , we were then asked to pay 100 myr, but it had to be cash , we were then taken to our room which was nothing like what you see on hotel.com , the room was dirty and sparse , we took the decision to leave as we could not stay there , it did not feel safe, we then got our 100 myr back ant went to another hotel after just 1 hr , so my advice would be to keep away and find something better.
The beds
The sofa with stained
Dirty bathroom
Dirty hallway
Stayed 1 night in Jan 2024
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities
Unterkunft ist sehr schlecht.
Stayed 3 nights in Aug 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

청결상태 개선

베게속이 땀에 쪄들어서 도저히 사용할 수 없음 배게커버를 바꾸어봤자 소용없음 Grab 접근 허용안함 단지 호텔 파킹관리원이 지정한 택시만 사용 가능 Checkout시 tex 10/day 현금 징수하고 영수증도 안줌 무언가 이상한 해위
Stayed 4 nights in Jan 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

비정상적 방식으로 운영하는 숙박시설

이 숙박시설은 비정상적으로 운영되는 시설이므로 예약하시면 안됩니다. 객실을 몇개씩 아랍 에이전트들이 운영하고 있습니다. 예약이 확정됐음에도 예약에 문제가 있다고 하거나 보증금을 내야한다고 해놓고 반환할때는 세금이 있다고 일부 비용을 제외하고 돌려줍니다. 그외에 서비스를 받을 수 없는 숙박시설입니다. 시내 중심가에 있다고 특가에 끌려서 예약했다가 실패한 예약 사례입니다.
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Liked: Staff & service, room comfort

전망은 좋으나 찾아가기 살짝 어려울 수 있는 레지던스

투숙자가 적었는지 객실 청소상태가 약간 불량. 침대가 너무 구형임. 수압은 좋은데 샤워기 고장임. 기타 잠시 지내기엔 괜찮은 상태. 스텝 응대는 굉장히 빠름.
Stayed 1 night in May 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed..

Dirty and the facilities is all broken. The best part is, you cant even lock the main door.
Stayed 1 night in Sep 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was worst. All the things in the room need to change new one. Please take an action
Stayed 1 night in Sep 2021
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Found used and unfolded towels in the closet and toilet when we checked in so not sure whether sanitization measures are taken.
Stayed 2 nights in May 2021
Verified review

6/10 Okay

Liked: Cleanliness
Faclities & amendities is a bit old.
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean & comfortable

Clean, comfortable, room is big
Stayed 2 nights in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Proximity and easy access to public transport

Due to its proximity to popular shopping (Berjaya Times Square, Bukit Bintang area) and eateries (Jalan ah loy, Imbi) and easy access to public transport (monorail, Lrt, Mrt), it is an ideal place to stay.
Stayed 3 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
emplacement très bien situé a proximité de tout. Très grande chambre avec beaucoup de place. quand même petit problème avec les toilette souvent bouché. Obligé d'utiliser la poubelle pour faire évacuer l'eau. Dans l'ensemble tout était très bien. On n'avait pas compris qu'on serait logés dans la suite résidence. Nous pensions être logés à l'hôtel même. Mais on a bénéficié de la grande piscine c'était l'essentiel
Stayed 28 nights in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for family.

It has no counter at lobby, you will need to call the person in charge on your booking. In charge is helpful. Abit old place, overall this place is good for family.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Liked: Staff & service
For the price we paid, it was value for money. The location's great! It would be nice if the towels were changed without calling for cleaned ones.
Stayed 3 nights in Jun 2019
Verified review

4/10 Poor

Check in is not at the reception counter. We have to wait some one to bring us to the room. (i am not sure he is a hotel stuff or not, becoz he did ware an uniform and i didnt see any stuff duty card on him. The person also didnt introduced himself. After he show a paper to me and makesure the booked name and have a look to my ic, then he ask us follow him but he didnt explain that he wanna show us where is our room. we have to pay check in deposit to him, the receipt totally is not under times square hotel /suite name, is other compony name. And we have to pay the carpark fees also. 😥 Felling strange.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and very honest staff
Stayed 2 nights in Jun 2019