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Hotel Description

The Waterfront Hotel places you in the center of Kuching, connected to a shopping center and within a short 5-minute stroll of Plaza Merdeka and Kuching Waterfront. Highlights at this hotel include a restaurant, an indoor swimming pool, and free self parking.

The café, Cafe Via Mare, is open for breakfast, lunch, and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym and kids' swimming pool. Meeting rooms and a business center are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 10:30 AM. There's also the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4-star Kuching hotel include Golden Anniversary Bridge and Chinese History Museum.

Premier Twin (City View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
NZ$137* Per night/room 8 Apr. - 9 Apr.

Premier King (River View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Family (City View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Floor Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Twin (Compound View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Floor Family (City View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Waterfront Hotel ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for The Waterfront Hotel

Everyone (1) Couples (1)
1 out of 5
After checking into our room we discovered that the air-con and TV was not fully functioning. Calls made to maintenance who responded quickly however they were unable to adjust the aircon and it was a wintery blast for the whole period we were in the hotel. We had to go down to the pool area just to get away from the wintery blast. Would not recommend this hotel.

Posted by on 19 Nov. 2022

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Comment from Hotel Management

21 Nov. 2022 by Sam

Dear Stanley,Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us.We are sorry to hear of your poor experience during your stay with us, especially with regards to the air-conditioning and TV issues; what you have experienced is not in our normal practice and we sincerely apologize for the less than satisfactory experience you had. We will definitely share this with our team especially our Maintenance Manager for review and further improvement.Receiving feedback from our guests is essential for us to identify where we should do better and as such, we appreciate you taking the time to share your thoughts with us regarding your stay. Our team will do our best to showcase the improvement we have made in the meantime and we hope that you would afford us the opportunity to serve you better once again in the future.Kind regards, SamGroup MarCom Manager

4 out of 5

Posted by on 26 Nov. 2018

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Comment from Hotel Management

27 Nov. 2018 by Stefanie

Dear Guest, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are happy to read that you enjoyed our hotel. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again! Kind regards, Stefanie

Property Features

The Waterfront Hotel offers its guests a children's pool, an indoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. A business center and meeting rooms are available. The business-friendly The Waterfront Hotel also features concierge services, complimentary newspapers in the lobby, and laundry facilities. An airport shuttle at scheduled times is available for a fee. Free self parking is available. This 4-star Kuching hotel is smoke free.

  • 208 guestrooms or units
  • 7 levels
  • Meeting rooms
  • Built in 2015
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Waterfront Hotel offers 208 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Cafe Via Mare - This café serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

The Waterfront Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at The Waterfront Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 100.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 65 for adults and MYR 45 for children
  • Airport shuttle fee: MYR 15 per person (one way)
  • Airport shuttle fee per child: MYR 15 (one-way), (from 6 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Waterfront Hotel Kuching
  • Waterfront Kuching
  • The Waterfront Hotel Hotel
  • The Waterfront Hotel Kuching
  • The Waterfront Hotel Hotel Kuching

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.