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Candeo Hotels Kumamoto Shinshigai

4.0 star property

Photo gallery for Candeo Hotels Kumamoto Shinshigai

Property entrance
Public bath
Interior
Daily buffet breakfast (JPY 2530 per person)
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk
The current price is NZ$128
1 June - 2 June

Explore the area

View map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Place, Sunroad Shinshigai Shopping Street
    ‪1 min walk‬
  • Place, Sakura Machi Kumamoto
    ‪3 min walk‬
  • Place, Kumamoto-jo Hall
    ‪4 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪38 min drive‬

Room options

View all photos for Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking

9.0 out of 10
Wonderful
(11 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Double Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for King Room Single Use, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

King Room Single Use, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for King Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

King Room, Non Smoking

9.2 out of 10
Wonderful
(19 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Twin Room, Non Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Twin Room with Sofa Bed, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Twin Room with Sofa Bed, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Triple Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Triple Room, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds

View all photos for Superior Corner Twin, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Superior Corner Twin, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Single Beds

View all photos for Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Single Beds

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Superior Corner Twin (For 3 People Use) Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Twin (For 3 People Use) Non-Smoking

  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room Single Use

In-room safe, blackout curtains, soundproofing, iron/ironing board

Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Triple Room with Sofa Bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Private Spa Suite

A modern hotel room with a large bed, a desk, and a television.

Private Spa Suite

  • 46 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Single Beds

View all photos for Corner Twin Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Corner Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

In-room safe, blackout curtains, soundproofing, iron/ironing board

Corner Twin Room, Non Smoking, (For 3 People Use)

  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Hollywood Twin Room Non-Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Hollywood Twin Room Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

About the area

Kumamoto

Candeo Hotels Kumamoto Shinshigai puts you in the heart of Kumamoto, within steps of Sunroad Shinshigai Shopping Street and Shimotori Shopping Arcade. Highlights at this hotel include a full-service spa and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Added amenities include spa services and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of limited parking. .Near this 4-property class Chuo Ward hotel, you'll find Kumamoto Castle.

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.1 km
  • Sakura Machi Kumamoto - 3 min walk - 0.3 km
  • Kumamoto-jo Hall - 4 min walk - 0.4 km
  • Kumamoto City Hall - 7 min walk - 0.6 km
  • Kumamoto Castle - 15 min walk - 1.3 km

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto (KMJ) - 45 min drive

Restaurants

  • ‪blé blé - ‬1 min walk
  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬2 min walk
  • ‪立ち呑み タマヤ - ‬1 min walk
  • ‪酒湊 本店 - ‬2 min walk

About this property

Candeo Hotels Kumamoto Shinshigai

Candeo Hotels Kumamoto Shinshigai offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at Candeo Hotels Kumamoto Shinshigai.

This 4-star Kumamoto hotel is smoke free.

  • 380 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Lift
  • No smoking on site
Candeo Hotels Kumamoto Shinshigai offers 380 accommodations with a safe and complimentary bottles of water. 50-inch flat-screen televisions come with satellite channels.

Rooms have detached private bathrooms. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on request and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sky Spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath.

Similar properties

Public bath
THE BLOSSOM KUMAMOTO
Nishi Ward
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
4.8 out of 5, Exceptional, 1,909 reviews
The price is NZ$176
6 May - 7 May
THE BLOSSOM KUMAMOTO

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Full-service spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet (64 centimetre high)
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

Frequently asked questions

Is parking available at Candeo Hotels Kumamoto Shinshigai?

Onsite parking is limited.

How much does it cost to stay at Candeo Hotels Kumamoto Shinshigai?

As of 1 May 2026, prices found for a 1-night stay for 2 adults at Candeo Hotels Kumamoto Shinshigai on 1 Jun 2026 start from NZ$128, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Candeo Hotels Kumamoto Shinshigai?

Yep, Sky Spa is available for guests.

Does Candeo Hotels Kumamoto Shinshigai serve breakfast?

Yep, buffet brekkie is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Candeo Hotels Kumamoto Shinshigai?

No, Candeo Hotels Kumamoto Shinshigai does not offer an airport shuttle service.

What time are check-in & check-out at Candeo Hotels Kumamoto Shinshigai?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Candeo Hotels Kumamoto Shinshigai?

No, pets are not allowed.

Candeo Hotels Kumamoto Shinshigai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1040 reviews
Rating 8 - Good. 237 out of 1040 reviews
Rating 6 - Okay. 57 out of 1040 reviews
Rating 4 - Poor. 19 out of 1040 reviews
Rating 2 - Terrible. 11 out of 1040 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

MASAKI

Liked: Cleanliness, staff & service, amenities
ホテル内全般、室内、大浴場含め 大変清掃が行き届いていました。 朝の清掃スタッフの皆さんの挨拶含め、対応は素晴らしかったです。
Stayed 1 night in Jan 2026

6/10 Okay

Jae bok

Stayed 5 nights in Jan 2026

10/10 Excellent

JOHN JONG SHIK

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Great facility and location.
Stayed 1 night in Jan 2026

10/10 Excellent

Trin

Stayed 1 night in Jan 2026

8/10 Good

Tyler, Honolulu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a nice sized room.
Stayed 4 nights in Jan 2026

8/10 Good

Vi ping

Travelled with family
Liked: Amenities, property conditions & facilities
Well equipped room, easy access to everywhere. Convient carpark next to the hotel. Front desk staff is very friendly and informative.
Stayed 2 nights in Jan 2026

10/10 Excellent

kyunghee

Stayed 1 night in Jan 2026

10/10 Excellent

Tyler, Honolulu

Liked: Cleanliness, property conditions & facilities
Nice size room
Stayed 4 nights in Jan 2026

10/10 Excellent

Jenny

Liked: Cleanliness
The room doesn’t include breakfast
Stayed 2 nights in Jan 2026

10/10 Excellent

Lorraine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff who are multilingual at reception, spacious and clean rooms. Breakfast was good with view to Kumamoto castle, only drawback were the change of attitude from duty staff when breakfast closure starts from 9:30 to 10am, they will keep reminding you as an act to rush you out as they are closed at 10am for cleaning. Best onsen by far especially the outdoor ones, be good to provide facial wash pack in guest rooms if possible.
Stayed 2 nights in Dec 2025

10/10 Excellent

MAMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
受付が１２階で、ドキドキしながら上がったら、受付の対応がすごく感じがよかったです。部屋のお風呂の汚れが少し気になりましたが、スパの方は綺麗で気持ちよかったです。 駐車場も近くにあるので、無料ではないですが、安く停めることができました。 朝ごはんが美味しくて、種類も豊富で、遅くの時間も選べてよかったです。
Stayed 2 nights in Dec 2025

6/10 Okay

YOONHO

Disliked: Staff & service
It was just so so.
Stayed 4 nights in Dec 2025

10/10 Excellent

Xiaowei

Stayed 1 night in Dec 2025

10/10 Excellent

CARMEN

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms great location

10/10 Excellent

Alessandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an amazing hotel, nothing more to add to describe it
Stayed 6 nights in Dec 2025

8/10 Good

Souzana Sabeva, Tokyo

Liked: Cleanliness, amenities, property conditions & facilities
Corner room was spacious. Rooftop bath and sauna were good. Breakfast was delicious. This hotel is a good value for money.
Stayed 3 nights in Dec 2025

10/10 Excellent

Wing Yin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with onsite parking just 1300 yen overnight, even if that’s full there are public parking lots nearby. Hot bath on top floor definitely best thing not to be missed.
Stayed 2 nights in Dec 2025

10/10 Excellent

Hak Luen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Stayed 2 nights in Dec 2025

10/10 Excellent

Cheuk Yu

Liked: Cleanliness, staff & service, amenities
Great location. Spacious room. Met my expectations.
Stayed 2 nights in Dec 2025

6/10 Okay

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

YOKO

Stayed 2 nights in Dec 2025

10/10 Excellent

Ching Pong

Stayed 2 nights in Dec 2025

8/10 Good

Heung Ming

Stayed 2 nights in Dec 2025

10/10 Excellent

Kimbal

Stayed 1 night in Dec 2025

10/10 Excellent

yunghsin

Liked: Cleanliness, staff & service, amenities
Incredible experience
Stayed 4 nights in Nov 2025