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Candeo Hotels Kumamoto Shinshigai

Property class: 4

Photo gallery for Candeo Hotels Kumamoto Shinshigai

A modern indoor swimming pool with large windows offering a view of the cityscape.
A hotel room with a large bed, a seating area, and a view of the cityscape.
A modern hotel lobby with a reception desk, seating area, and large windows offering a city view.
The entrance to Candeo Hotels with a modern design, featuring a star logo and vertical light panels.
A modern dining area with large windows, wooden tables, and contemporary lighting fixtures.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk
The current price is NZ$171
23 Nov - 24 Nov

Explore the area

View map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Place, Sakura Machi Kumamoto
    ‪3 min walk‬
  • Place, Kumamoto-jo Hall
    ‪4 min walk‬
  • Place, Kumamoto City Hall
    ‪7 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪38 min drive‬

Room options

View all photos for Business Double Room Single Use, Non Smoking

A hotel room with a bed, bedside table, and a desk with a chair. There is a window with curtains, a television, and a minibar.

Business Double Room Single Use, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Non Smoking

A hotel room with a large bed, a desk, a chair, a window with curtains, and a minibar.

Double Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for King Room Single Use, Non Smoking

A hotel room with a large bed, a sofa, a small table, and a TV.

King Room Single Use, Non Smoking

9.4 out of 10
Exceptional
(14 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for King Room, Non Smoking

A hotel room with a large bed, a sofa, a small table, and a TV.

King Room, Non Smoking

9.2 out of 10
Wonderful
(22 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Twin Room, Non Smoking

8.8 out of 10
Excellent
(11 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Twin Room with Sofa Bed, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Twin Room with Sofa Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Triple Room, Non Smoking

A hotel room with two beds, a sofa, a small table, and a large window with curtains.

Deluxe Triple Room, Non Smoking

9.4 out of 10
Exceptional
(15 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds

View all photos for Superior Corner Twin, Non Smoking

A hotel room with a large bed, a TV mounted on the wall, a desk with a coffee maker, and a window with curtains.

Superior Corner Twin, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Corner Twin, Non Smoking

A hotel room with a large bed, a TV, a desk, and a chair. There is a window with curtains and a view of the city.

Deluxe Corner Twin, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Quadruple, Non Smoking

A hotel room with two beds, a TV, and a desk.

Deluxe Quadruple, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Single Beds

View all photos for Deluxe Corner Quadruple, Non Smoking

A hotel room with a bed, a desk, a chair, a sofa, and a television.

Deluxe Corner Quadruple, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Single Beds

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

A hotel room with a large bed, a TV mounted on the wall, a desk with a coffee maker, and a window with curtains.

Superior Corner Twin (For 3 People Use) Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Deluxe Twin (For 3 People Use) Non-Smoking

  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room Single Use

A hotel room with a large bed, a desk, a chair, a window with curtains, and a minibar.

Double Room Single Use

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

A hotel room with two beds, a sofa, a small table, and a large window with curtains.

Deluxe Triple Room with Sofa Bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Twin Room, Non Smoking

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Deluxe Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Private Spa Suite

Room

Private Spa Suite

  • 46 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Single Beds

View all photos for Corner Twin Room, Non Smoking

A hotel room with two beds, a seating area with a view, and a TV.

Corner Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

A hotel room with two beds, a seating area with a view, and a TV.

Corner Twin Room, Non Smoking, (For 3 People Use)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Hollywood Twin Room Non-Smoking

A hotel room with two beds, a desk, a chair, and a window with curtains.

Hollywood Twin Room Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

About the area

Kumamoto

Candeo Hotels Kumamoto Shinshigai puts you in the heart of Kumamoto, within steps of Sunroad Shinshigai Shopping Street and Shimotori Shopping Arcade. Highlights at this hotel include a full-service spa and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Added amenities include spa services and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of limited parking. .Near this 4-property class Chuo Ward hotel, you'll find Kumamoto Castle.

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.1 km
  • Sakura Machi Kumamoto - 3 min walk - 0.3 km
  • Kumamoto-jo Hall - 4 min walk - 0.4 km
  • Kumamoto City Hall - 7 min walk - 0.6 km
  • Kumamoto Castle - 15 min walk - 1.3 km

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto (KMJ) - 45 min drive

Restaurants

  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪熊本ラーメン赤のれん - ‬1 min walk
  • ‪blé blé - ‬1 min walk
  • ‪ライフイズジャーニー - ‬1 min walk
  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬2 min walk

About this property

Candeo Hotels Kumamoto Shinshigai

Candeo Hotels Kumamoto Shinshigai offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at Candeo Hotels Kumamoto Shinshigai.

This 4-star Kumamoto hotel is smoke free.

  • 380 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Lift
  • No smoking on site
Candeo Hotels Kumamoto Shinshigai offers 380 accommodations with a safe and complimentary bottles of water. 50-inch flat-screen televisions come with satellite channels.

Rooms have detached private bathrooms. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on request and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sky Spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Full-service spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet (64 centimetre high)
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 200.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

Frequently asked questions

Is parking available at Candeo Hotels Kumamoto Shinshigai?

Onsite parking is limited.

How much does it cost to stay at Candeo Hotels Kumamoto Shinshigai?

As of 30 Oct 2026, prices found for a 1-night stay for 2 adults at Candeo Hotels Kumamoto Shinshigai on 23 Nov 2026 start from NZ$171, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Candeo Hotels Kumamoto Shinshigai?

Yep, Sky Spa is available for guests.

Does Candeo Hotels Kumamoto Shinshigai serve breakfast?

Yep, buffet brekkie is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Candeo Hotels Kumamoto Shinshigai?

No, Candeo Hotels Kumamoto Shinshigai does not offer an airport shuttle service.

What time are check-in & check-out at Candeo Hotels Kumamoto Shinshigai?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Candeo Hotels Kumamoto Shinshigai?

No, pets are not allowed.

Candeo Hotels Kumamoto Shinshigai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1030 reviews
Rating 8 - Good. 236 out of 1030 reviews
Rating 6 - Okay. 61 out of 1030 reviews
Rating 4 - Poor. 19 out of 1030 reviews
Rating 2 - Terrible. 15 out of 1030 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location great staff breakfast was very good and the rooms are great size
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean, public bath was big and spacious. Overall a great stay.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for Kumamoto, close to shopping area, great location. Property is new and rooms are big!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baths were amazing to use every day and the hotel is in an amazing location
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place and staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff is kindly helping
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we super helpful and the reception and room feel and nice and luxurious. Being Kumamoto it was super close all the major places you’d want to visit for shopping and food / drink.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very good,i like it
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is very convenient. Many good restaurants nearby
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to transportation and shops/restaurants. Spacious rooms.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was friendly and helpful. The cleaning ladies were nice and helpful too. We would go back again.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near the castle, shopping street and Kumamon. The train station is a bit of a walk.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great location, not too far from a tram stop (then 15 minutes from Kumamoto station). The breakfast was good quality but the staff on the mornings could be very abrupt and make breakfast seems like a pressured task to complete.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is either new or newly refurbished. Nice interior with a cozy sofa. Coin laundry available with hot bath and can access own netflix account during stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The amenities and the onsen were beyond expectations. Had a very good rest here for a couple of nights. I would highly recommend this property.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Great facility and location.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms great location
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was very convenient with an automatic garage. Location is super close to many restaurants and shopping destinations.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent in every aspect. Very helpful and courteous. Breakfast was good, restaurant was very packed w guests on the weekend.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the heart of city , parking outside available
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was pretty clean, I was very happy with the size of room. It’s definitely one of the best stays I’ve had in Japan. It’s little bit hidden but close to a shopping street and a few shopping plazas
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff spoke english
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ㅇㄴ
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - close to the main shopping arcade. Rooms were clean and decent size. Staff were great. The public onsen was nice but smaller for the size of the hotel. Unfortunately, due to the lack of consideration for other guests from parents, there was an intolerable amount of noisy children who were treating the onsen as a swimming pool.
Stayed 4 nights in Apr 2026

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