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InterContinental Chantilly Chateau Mont Royal by IHG

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for InterContinental Chantilly Chateau Mont Royal by IHG

Exterior
Property preview
Exterior
Exterior
Premium Room, 1 Queen Bed (Furnished Balcony)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Bar
  • Parking included
  • Pet-friendly
  • Free WiFi
The current price is NZ$431
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
Allée des Marronniers, Route de Plailly, La Chapelle-en-Serval, Oise, 60520
  • Place, Parc Astérix
  • Place, Castle Pontarme
  • Place, Château de Chantilly
  • Airport, Paris (CDG-Roissy-Charles de Gaulle)

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2024
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2024
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Accessible

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2024
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed (Furnished Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 Queen Bed (Furnished Balcony)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2024
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (Extra Person)

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 Queen Bed (Extra Person)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2024
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (Furnished Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 Queen Bed (Furnished Balcony)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (Furnished Balcony, Extra Person)

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 Queen Bed (Furnished Balcony, Extra Person)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed, Terrace (Outdoor Terrace)

Premium Room, 1 Queen Bed, Terrace (Outdoor Terrace)

Premium Room, 1 Queen Bed, Terrace (Outdoor Terrace)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2024
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds

Premium Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2024
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2024
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2024
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Royal Suite, 1 King Bed

Royal Suite, 1 King Bed

Royal Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 99 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prince de Conde)

Suite, 1 King Bed (Prince de Conde)

Suite, 1 King Bed (Prince de Conde)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Cosy)

Room, 1 Queen Bed (Cosy)

Room, 1 Queen Bed (Cosy)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2024
  • Sleeps 2
  • 1 Queen Bed

About the area

La Chapelle-en-Serval

A luxury stay in La Chapelle-en-Serval awaits you at InterContinental Chantilly Chateau Mont Royal by IHG. You'll be 3.8 km (2.4 mi) from Parc Astérix and 4.7 km (2.9 mi) from Castle Pontarme. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at Biologique Recherche can include massages, body wraps and aromatherapy. The restaurant, L Opera, is open for breakfast, brunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, outdoor tennis court and sauna as well as access to free bike hire. Business amenities include meeting rooms, a business centre, and limo/town car service. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class La Chapelle-en-Serval hotel include Château de Chantilly and Musée Vivant du Cheval.

Getting around

  • La Borne Blanche Station - 6 min drive
  • Survilliers-Fosses Station - 6 min drive
  • Roissy - Charles de Gaulle Airport (CDG) - 26 min drive

Restaurants

  • ‪Caïus Pizzarum - ‬9 min drive
  • ‪Au Croissant de Diane - ‬11 min drive
  • ‪Le Kétoupa - ‬5 min drive
  • ‪Aux Fastes de Rome - ‬9 min drive
  • ‪Le Relais des Gaulois - ‬7 min drive

About this property

InterContinental Chantilly Chateau Mont Royal by IHG

Luxury hotel with 2 restaurants and full-service spa
InterContinental Chantilly Chateau Mont Royal by IHG offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre, meeting rooms, and limo/town car service. A fitness centre, a sauna, and spa services are also featured at the luxury InterContinental Chantilly Chateau Mont Royal by IHG. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. A complete renovation of InterContinental Chantilly Chateau Mont Royal by IHG was completed in June 2024.

This 5-star La Chapelle-en-Serval hotel is smoke free.

  • 109 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1908
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
InterContinental Chantilly Chateau Mont Royal by IHG offers 109 accommodations with DVD players and minibars. A pillow menu is available. 15-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include a safe and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Biologique Recherche. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Exterior
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  • Pet-friendly
  • Free WiFi
4.7 out of 5, Exceptional, 259 reviews
The price is NZ$618
includes taxes & fees
2 Nov - 3 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 40 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • L Opera
  • LE STRADIVARIUS

Things to do

  • Billiards/pool table
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Piano
  • Sauna

Family friendly

  • DVD player
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Built in 1908
  • Reception hall
  • Renovated entire property - June 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 15-inch LCD TV with satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 39 per pet, per night, plus a deposit of EUR 150 per day
  • Maximum 1 (weight limit: 51 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 85.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 40 per person
  • Airport shuttle fee: EUR 200 per vehicle (return, maximum occupancy 2)
  • Pet deposit: EUR 150 per day
  • Pet fee: EUR 39 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 85.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Tiara Chateau Mont Royal La Chapelle-en-Serval
Tiara Chateau Hotel Mont Royal La Chapelle-en-Serval
Tiara Chateau Hotel Mont Royal
Tiara Chateau Mont Royal

Frequently asked questions

Is parking available at InterContinental Chantilly Chateau Mont Royal by IHG?

Yep, InterContinental Chantilly Chateau Mont Royal by IHG has a free self car park and free valet parking.

How much does it cost to stay at InterContinental Chantilly Chateau Mont Royal by IHG?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at InterContinental Chantilly Chateau Mont Royal by IHG on 16 Nov 2025 start from NZ$417.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at InterContinental Chantilly Chateau Mont Royal by IHG?

Yep, Biologique Recherche is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does InterContinental Chantilly Chateau Mont Royal by IHG have a pool?

InterContinental Chantilly Chateau Mont Royal by IHG has an indoor pool.

What luxury perks are available at InterContinental Chantilly Chateau Mont Royal by IHG?

InterContinental Chantilly Chateau Mont Royal by IHG features a full-service spa, an indoor pool and 2 restaurants.

Is InterContinental Chantilly Chateau Mont Royal by IHG family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that InterContinental Chantilly Chateau Mont Royal by IHG is a hit with families.

Does InterContinental Chantilly Chateau Mont Royal by IHG serve breakfast?

You bet, buffet breakfast is offered daily from 7 AM to 10 AM.

Is there a free airport shuttle available at InterContinental Chantilly Chateau Mont Royal by IHG?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at InterContinental Chantilly Chateau Mont Royal by IHG?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Chantilly Chateau Mont Royal by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at InterContinental Chantilly Chateau Mont Royal by IHG?

Furry friends are welcome at InterContinental Chantilly Chateau Mont Royal by IHG, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 23 kg per pet.

InterContinental Chantilly Chateau Mont Royal by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 203 out of 294 reviews
Rating 8 - Good. 64 out of 294 reviews
Rating 6 - Okay. 13 out of 294 reviews
Rating 4 - Poor. 10 out of 294 reviews
Rating 2 - Terrible. 4 out of 294 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Valejo, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up booking this hotel after missing a connecting flight, and what a surprise it turned out to be. The InterContinental Chantilly Château Mont Royal is a stunning property steeped in history and elegance. Every room showcases beautiful French architecture that feels like stepping back in time—it’s regal, refined, and full of charm. You can truly sense the 100-year legacy throughout the estate. The staff were exceptional, living up to the high standards you’d expect from the InterContinental brand—warm, helpful, and professional. Despite the hiccup in our travel plans, this hotel turned the night into an unexpected highlight of our trip. Highly recommend staying here if you’re looking for a blend of luxury, history, and outstanding service.
Stayed 1 night in Jul 2025

10/10 Excellent

Ryan

Stayed 3 nights in Jul 2025

10/10 Excellent

Nazim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Came here 15 years ago and it was amazing then. Looks like they’ve upgraded. Staff are amazing, although I think they probably need more of them. Beautiful setting. Definitely come back again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

YIFAT MICHAL

Stayed 1 night in Jul 2025

8/10 Good

Aftab

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Genever

Liked: Cleanliness, property conditions & facilities
A dream come true
Stayed 1 night in Jun 2025

10/10 Excellent

Lida

Liked: Cleanliness, staff & service, property conditions & facilities
Mina, Fabrice and other staff members made me feel at home
Stayed 1 night in Jun 2025

10/10 Excellent

Nadya

Stayed 1 night in May 2025

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite!
Stayed 4 nights in Mar 2025

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet property near CDG.
Stayed 1 night in Feb 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more gluten free food options!
Stayed 2 nights in Oct 2024

10/10 Excellent

Genevieve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience staying here. At first you see the beauty and elegance of this property and then you’re met with this heavenly scent. The service was great, the restaurant had some of the best dishes I’ve ever tasted. Just really enjoyed myself and will definitely be coming back.
Stayed 1 night in Oct 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, clean and excellent service.
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
It’s with regret I give this hotel a 2 star review but I feel it is fair and balanced for this hotel in its current state. Cons: First impressions count for a lot. My wife and I had let the hotel know in advance we were celebrating our honeymoon having just married in France. The hotel confirmed they would organise something special for us. However nothing was arranged at all which felt anticlimactic and disappointing. However i haven’t let this tarnish the rest of the review as this may have been a simple mistake. There are also no umbrellas for guests to use, even to simply move luggage into the car park. The spa area is nice, but the hot tub was out of service for the duration of our stay. Our shower didn’t drain quickly so each shower I ended standing in still water. In addition the bathroom mirrors steam up easily due to poor extractors. Finally our service at reception wasn’t good. On check in we were told breakfast was extra which we had to challenge as we’d got breakfast included with our booking. Then on checkout we were presented a bill that included the nightly rate which we’d already paid, correcting this took 10 minutes. A few of these points standalone probably wouldn’t warrant a negative review but together it added up to be too much for a 5 star establishment. Pros: Excellent breakfast and good wait staff who couldn’t be faulted. The rooms are pleasant and modern with good air conditioning systems. Pleasant luggage porters. Beautiful setting. Very clean and at
Stayed 4 nights in Sep 2024

10/10 Excellent

Karen

Stayed 1 night in Aug 2024

8/10 Good

Becky

Stayed 1 night in Aug 2024

10/10 Excellent

Lior

Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and upscale
Stayed 1 night in Sep 2023

2/10 Terrible

Pierre emmanuel

Stayed 2 nights in Sep 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bellboy was really wonderful, he made us feel like a palace resort, he taking care of us and our luggage and we only stopped for 15 minutes because the room wasn’t ready, but when we came back later at night everything was ready in the room
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties we have ever stayed at!
Stayed 1 night in Aug 2023

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023