4/10 Poor
Cindy
Travelled with family
18 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been going to & loving this hotel for16 years- a home away from home, which sadly has descended into disrepair and rude chaos. The property itself is so physically run down, it's shocking. Rust & peeling paint everywhere, moldy smells, broken furniture. The pool area is beyond disgusting now, it seems no one cares at all anymore. The gate and railings and pool fixtures are dripping rust, they turned the heat off in the pool (it was always kept at a pleasant temperature but not anymore), the fun game area is abandoned. No towels to be had without jumping through hoops. The beach service? Wow. So rude. We were lied to that there was no service the first day due to the tide being dangerously high (this was in fact, not true, as it had peaked 90 minutes before we asked for service), yet there were plenty of people out there. They just appeared to not have staff to go and get us chairs. The building we were in was the newest, and even that showed serious signs of wear (don't even ask about the elevator). We hit our heads repeatedly on the too low overhang that you had to pass through to the elevator (no sign warning of the low ceiling). The front desk was rude, and unwelcoming to us. The partial ocean view our room boasted was visible ONLY if you stood in the doorway with the door open. Otherwise, our view was of a very loud fan on the roof of the building next door. We left feeling like the people just could care less about us in spite of receiving robo-texts to check in.
Cindy
Stayed 3 nights in Aug 2025
