Lahore Accommodation with Spa

Everything was so good

Our experience at this hotel was extremely disappointing and far below the standards. Upon arrival, we were assigned a room that was in an unacceptable condition and clearly not ready for guests. Only after repeated complaints and insistence on speaking with management were we moved to another room by a newly recruited manager. While the second room was an improvement, it still failed to meet the standards promised by the hotel. The service was equally frustrating. A simple request for tea took approximately 45 minutes to arrive, and when it did, it was served in a torn tea cosy. Guests were also expected to share an iron, which is unacceptable for a hotel claiming to offer a luxury experience. When we reported that the closet light would not switch off, a staff member's solution was to pull out the wiring entirely so the light would never turn on again. This was highly unprofessional and raised concerns about the hotel's maintenance standards. The room itself showed clear signs of neglect. The lamp hardware was damaged, the bathtub had permanent stains and marks, and several fixtures appeared worn and poorly maintained. We booked this hotel expecting a premium experience. Instead, we received service and accommodations that felt closer to a two-star property while paying five-star prices. The disparity between what was advertised and what was delivered was significant. Will not recommend this hotel!

Excellent customer service