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Imperial Swan Hotel & Suites

3.0 star property
Hotel with a conference centre, near Family Fun Center

Photo gallery for Imperial Swan Hotel & Suites

Desk, iron/ironing board, cots/infant beds, rollaway beds
Point of interest
Combined shower/bathtub, deep-soaking bathtub, hair dryer, bathrobes
Royal Room, 1 King Bed, Non Smoking | Living area
Interior entrance

Reviews

4.2 out of 10

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Business services

Explore the area

Map
4141 S Florida Ave, Lakeland, FL, 33813
  • Family Fun Center
    ‪19 min walk‬
  • Lakeside Village
    ‪4 min drive‬
  • RP Funding Center
    ‪8 min drive‬
  • Lakeland Intl. Airport (LAL)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Private bathroom
Bathrobes
Deep-soaking bath
Shower/bath combination
Hairdryer
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Royal Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Private bathroom
Bathrobes
Deep-soaking bath
Shower/bath combination
Hairdryer
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Sofa bed - double
Private bathroom
Bathrobes
Deep-soaking bath
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Private bathroom
Bathrobes
Deep-soaking bath
Shower/bath combination
Hairdryer
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Suite, 1 Queen Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Private bathroom
Bathrobes
Deep-soaking bath
Shower/bath combination
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About the area

Lakeland

Imperial Swan Hotel & Suites puts you in the centre of Lakeland, 1.6 km (1 mi) from Family Fun Center and 3.3 km (2.1 mi) from Lakeside Village. .This business-friendly hotel offers a computer station, wedding services and a television in a common area. Added amenities include a conference centre and a lift. .Sights within a 10-minute drive of this 3-property class Lakeland hotel include Veterans Park and RP Funding Center.

What's nearby

  • Family Fun Center - 19 min walk - 1.7 km
  • Lakeside Village - 4 min drive - 3.6 km
  • RP Funding Center - 8 min drive - 6.9 km
  • Publix Field at Joker Marchant Stadium - 11 min drive - 10.2 km
  • Sun N Fun Air Museum - 11 min drive - 9.6 km

Getting around

  • Lakeland Station - 12 min drive
  • Tampa, FL (TPA-Tampa Intl.) - 46 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪Taco Bell - ‬13 min walk
  • ‪Texas Roadhouse - ‬12 min walk
  • ‪Chipotle Mexican Grill - ‬16 min walk
  • ‪New Moon Sushi - ‬3 min walk

About this property

Imperial Swan Hotel & Suites

Hotel with a conference centre, near Family Fun Center
Imperial Swan Hotel & Suites offers its guests complimentary use of a nearby fitness facility, an ATM, and a television in common area. Event space at this hotel measures 7500 square feet (697 square metres) and includes a conference centre. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 3-star Lakeland hotel.

  • 168 guestrooms or units
  • 7 levels
  • 7500 sq ft of conference space
  • 697 sq. m of conference space
  • Conference centre
  • Front desk (limited hours)
  • Wedding services available
  • Computer for guest use
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
Imperial Swan Hotel & Suites offers 168 accommodations with complimentary bathrobes and a hairdryer. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath. Cots/infant beds (surcharge) and Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 5 meeting rooms
  • Computer station
  • Conference centre (7,500 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Living room

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.0
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25.00 per pet, per day, plus a deposit of USD 25.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 11 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 8.99 per accommodation, per night
The resort fee includes:
  • Internet access
  • Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.0 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Imperial Swan
Imperial Swan Hotel
Imperial Swan Hotel Lakeland
Imperial Swan Lakeland
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan & Suites
Imperial Swan Hotel & Suites Hotel
Imperial Swan Hotel & Suites Lakeland
Imperial Swan Hotel & Suites Hotel Lakeland

Frequently asked questions

What is the cancellation policy at Imperial Swan Hotel & Suites?

Imperial Swan Hotel & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there hot tubs in the rooms at Imperial Swan Hotel & Suites?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Imperial Swan Hotel & Suites?

No, Imperial Swan Hotel & Suites does not offer an airport shuttle service.

What time are check-in & check-out at Imperial Swan Hotel & Suites?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Imperial Swan Hotel & Suites Reviews

Reviews

4.2
Rating 10 - Excellent. 86 out of 1001 reviews
Rating 8 - Good. 90 out of 1001 reviews
Rating 6 - Okay. 136 out of 1001 reviews
Rating 4 - Poor. 186 out of 1001 reviews
Rating 2 - Terrible. 503 out of 1001 reviews

4.6/10

Cleanliness

5.0/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Luis

Stayed 1 night in Jan 2025

2/10 Terrible

Diana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Eww. Trash everywhere. Dirty laundry everywhere.
Stayed 1 night in Jan 2025

2/10 Terrible

Govi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horribly. There was almost an altercation when I was checking in at the lobby. Elevators smell like pee. The hallways were horrible. The room that was supposedly mines had someone in there. The whole place seemed very unsafe and dirty like you can get a disease or something.
Stayed 2 nights in Jan 2025

2/10 Terrible

Francisco

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was Super Dirty, trash in every hallway and the elevators, hair on the tub, trash inside the Fridge. Even Tho I payed for a king Bed suite They gave me a Doube twin Bed room. I’m in the military and was staying there with my fiancé for one night and it was so Dirty and Uncomfortable that we decided to go to the Airport and just stay there all Night. Worst thing I ever had My Fiancé go through and I promised her I would never Do it again.
Stayed 1 night in Jan 2025

2/10 Terrible

amber

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property on the outside was clean the lobby qas nice but when we went up to the elevator the 2nd floor was horrible. There was trash everywhere all up and down the hallways, trash bags piled up stacked 3 to 4 bags high. Yhere was a taped blue checkmark on the outside of out door. When we walked in we had 2 double beds neither one had a bedframe. No microwave. We tried to plug the phone charger in and there was food wrappers and candy from the last person who stayed there beside the end table. The remote control batteries were held un by scotch tape. We paid $150 to stay and were extremely disappointed then found out it was non refundable.
Stayed 1 night in Jan 2025

2/10 Terrible

Stefanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Charles

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Dec 2024

2/10 Terrible

Joana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is filthy , all bathrooms are locked , others the bathroom doors have metal brackets and screws to the wall so no useable restrooms except in ur room , rooms are old and outdated , will never go there again
Stayed 1 night in Dec 2024

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Brianca

Disliked: Cleanliness, property conditions & facilities
Not as advertised. Rooms have a smell and very noisy.
Stayed 2 nights in Dec 2024

2/10 Terrible

Ruth

There was no stay. They did not have a room for us. We need to be refunded.
Stayed 1 night in Dec 2024

2/10 Terrible

Charles R

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolute worst service I've ever received checking in!!! They could not keep track of who was in what room and there was a hour long wait!! Never stay here!!!
Stayed 1 night in Dec 2024

2/10 Terrible

Austin

Stayed 2 nights in Nov 2024

2/10 Terrible

Sergio

Disliked: Amenities
No clean bad odoor
Stayed 1 night in Dec 2024

6/10 Okay

Mike

Travelled with family
Disliked: Staff & service
Stayed 1 night in Dec 2024

4/10 Poor

Bronislav

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That was the worst experience for us staying in that hotel. Entrance hall and elevator floor was dirty (black spots all over). Bathroom made a terrible impression: Dirty stain in a toilet, black spots all over the bathtub, mirror and sink all covered with dried splashes. In the coffeemaker there was an old coffee bag left with 1/8 inch of mold. How many days it was not cleaned? But they charged us a cleaning fee $8.99. Tried to talk to the clerk at the desk - he did not speak or understand English. All he could say: Yes, yes - with a big smile. I wonder how this hotel was able to pass Health Department inspection. And it is, definitely, not worth it to pay $140 for that experience. I wish to be able to attach my pictures to this note.
Stayed 1 night in Dec 2024

2/10 Terrible

Shedrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible place to stay for a night

The room smelled like smoke and old garbage. The bathroom was very dirt and the room was supposedly a King size bed and it was two twins just horrible. And with a no refund policy there was nothing i could do. Would never stay again.
Stayed 1 night in Dec 2024

4/10 Poor

Frank

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Carl

Stayed 1 night in Nov 2024

2/10 Terrible

Robin

Stayed 2 nights in Oct 2024

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible place

The room was so dirty & could not stay in the room. They would not offer a refund
Stayed 1 night in Nov 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. No staff at all to check anybody in. People who booked had been waiting 2 and 3 hours for someone to check them in. No one ever came. SCAMMING people out of money. Overflowing garbage on the floors. Restaurant attached claim they don't know anything about the hotel or staff. They have nothing to do with it. Some lady later said she didn't understand english.and couldn't help. She sure understood when I said I'm calling the police. She comes out immediately with a translating device. Which was stupid. They do have some association with the hotel. Don't be fooled by them. BELIEVE all the BAD reviews. They are true. I witnessed it with my own eyes! SCAMMING people out of money! I did call the police. Fire exit blocked. Men and women's bathroom door locked. Garbage overflowing from the garbage cans on the floors. I went looking for some form of life. Sheets in the middle of the hallway. Filthy all over. Very, very rundown! Do not book!
Stayed 2 nights in Nov 2024