Lakelse accommodation from NZ$152

I have not received my security deposit back and I cannot access a number to call the hotel. I am not happy.

Staff in all areas were amazing and so helpful and friendly.

The hotel was nice. The breakfast was standard fare for a place that offers it - a good variety of choices although fruit choices could be better (only had apples and bananas), they ran out of bacon an hour before breakfast ended one day. Had a coffee bar 24/7. The pool was small and didn’t look particularly clean although my 8 year old granddaughter enjoyed it anyhow. Two complaints I had were the curtains didn’t work properly and so blackout curtain only went half way up because of the chain. Second complaint is the one that will keep me from coming back - the heating/cooling system has two speeds - high and turbo - it is noisy (especially the air conditioner rattled) - and I ended up plugging it and unplugging it constantly just to get some relief from the noise and blowing air. The hotel was also grossly overpriced on the weekend where I was paying well over $400 a night for a noisy (unruly kids tearing up and down the halls and yelling) second floor room overlooking the parking lot. That said the bed was comfy which is one of the most important things.