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Hilton Lake Las Vegas Resort and Spa

4.0 star property
Beach resort with seasonal outdoor pool

Photo gallery for Hilton Lake Las Vegas Resort and Spa

Exterior
Exterior
Lobby
Meeting facility
Sport court

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Parking available
  • Spa
  • Bar
The current price is NZ$277
includes taxes & fees
7 July - 8 July

Explore the area

Map
1610 Lake Las Vegas Pkwy, Henderson, NV, 89011
  • Lake Las Vegas
    ‪1 min walk‬
  • Reflection Bay Golf Club
    ‪17 min walk‬
  • Sunset Station Casino
    ‪14 min drive‬
  • Las Vegas, NV (LAS-Harry Reid Intl.)
    ‪25 min drive‬

Room options

View all photos for Signature King Suite/ Roll in shower

1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature King Suite/ Roll in shower

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature King Suite/ Accessible Tub

1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature King Suite/ Accessible Tub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 89 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Lake View/ Roll in shower

1 bedroom, premium bedding, pillow-top beds, in-room safe

Double Lake View/ Roll in shower

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 45 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King room/ roll in shower

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard King room/ roll in shower

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Lake View/ Accessible Tub

1 bedroom, premium bedding, pillow-top beds, in-room safe

Double Lake View/ Accessible Tub

7.6 out of 10
Good
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Presidential Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 223 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Double

7.2 out of 10
Good
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for King Lakeview

1 bedroom, premium bedding, pillow-top beds, in-room safe

King Lakeview

7.4 out of 10
Good
(23 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature King Suite

1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature King Suite

9.2 out of 10
Wonderful
(16 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Lake View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Double Lake View

8.2 out of 10
Very good
(23 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 45 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King room/ Accessible Tub

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard King room/ Accessible Tub

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard King

8.8 out of 10
Excellent
(81 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

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29 July - 30 July
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About the area

Henderson

At Hilton Lake Las Vegas Resort and Spa, you'll be 12 km (7.5 mi) from Sam Boyd Stadium and 12.4 km (7.7 mi) from Boulder Strip. Highlights at this beach resort include 2 restaurants, a full-service spa and a poolside bar. .A relaxing visit to Ravella Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The bistro, Firenze Lounge, is open for lunch and dinner. The resort's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub, sauna and seasonal outdoor swimming pool. 100000 square feet (9290 square metres) of event facilities include 16 meeting rooms and a conference centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available daily between 6:30 AM and 11:30 AM. There's also the convenience of valet parking. .Places within a 15-minute drive of this 4-property class Lake Las Vegas resort include Clark County Museum and Sunset Station Casino.
View more Resorts in Las VegasOpens in a new window

What's nearby

  • Lake Las Vegas - 1 min walk - 0.0 km
  • Reflection Bay Golf Club - 17 min walk - 1.4 km
  • Boulder Strip - 13 min drive - 13.4 km
  • Sunset Station Casino - 14 min drive - 13.4 km
  • Sam's Town - 18 min drive - 18.9 km

Getting around

  • Las Vegas International Airport Station - 40 min drive
  • Las Vegas, NV (LAS-Harry Reid Intl.) - 32 min drive

Restaurants

  • ‪McDonald's - ‬9 min drive
  • ‪McDonald's - ‬11 min drive
  • ‪Slice 19 - ‬8 min drive
  • ‪The Chicken Shack - ‬9 min drive
  • ‪Taco Bell - ‬9 min drive

About this property

Hilton Lake Las Vegas Resort and Spa

Beach resort with seasonal outdoor pool
Hilton Lake Las Vegas Resort and Spa offers its guests a full-service spa, Access to hot tub, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 100000 square feet (9290 square metres) and includes a conference centre. A seasonal outdoor pool, a fitness centre, and spa services are also featured at the business-friendly Hilton Lake Las Vegas Resort and Spa. Parking is available for a fee.

This 4-star Henderson resort is smoke free.

  • 349 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Conference rooms
  • 100000 sq ft of conference space
  • 9290 sq. m of conference space
  • Built in 2002
  • Deli
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Hilton Lake Las Vegas Resort and Spa offers 349 air-conditioned accommodations with laptop-compatible safes and a safe. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs.

Ravella Spa has 12 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Room, 1 King Bed, Pool View

The Westin Lake Las Vegas Resort & Spa by Marriott

  • On private beach
  • Pool
  • Hot tub
  • Spa
4.2 out of 5, Very good, 1,269 reviews
The price is NZ$257
includes taxes & fees
13 July - 14 July
The Westin Lake Las Vegas Resort & Spa by Marriott

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Valet parking on site (USD 20 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:30 AM for a fee: USD 27.95 for adults and USD 18 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Firenze Lounge
  • Medici Cafe and Terrace

Things to do

  • 18-hole adjacent golf course
  • Beach yoga
  • Fitness classes
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Piano
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 16 meeting rooms
  • Conference centre (100,000 square foot of space)

Outdoors

  • Beach towels
  • Firepit
  • Garden
  • In the mountains
  • On a lake
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Lever door handles
  • Magnifying mirror
  • No lift
  • Phone accessibility kit
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2002
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels
  • Pay films
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day
  • Resort fee: USD 32.82 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Self-parking
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 27.95 for adults and from USD 18.00 for children
  • Valet parking fee: USD 20.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 10:00 AM to 6:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Lake Las Vegas
Hilton Lake Las Vegas Resort
Hilton Resort Lake Las Vegas
Lake Las Vegas Hilton
Lake Las Vegas Hilton Resort
Lake Las Vegas Resort
Resort Lake Las Vegas
Hilton Lake Las Vegas Resort Henderson
Hilton Lake Las Vegas Henderson
Hilton Lake Las Vegas Resort Spa
Hilton Las Vegas Spa Henderson
Hilton Lake Las Vegas Resort and Spa Resort
Hilton Lake Las Vegas Resort and Spa Henderson
Hilton Lake Las Vegas Resort and Spa Resort Henderson

Frequently asked questions

What is the cancellation policy at Hilton Lake Las Vegas Resort and Spa?

Hilton Lake Las Vegas Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Lake Las Vegas Resort and Spa?

As of 30 Jun 2025, prices found for a 1-night stay for 2 adults at Hilton Lake Las Vegas Resort and Spa on 7 Jul 2025 start from NZ$222.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Lake Las Vegas Resort and Spa?

Yep, Hilton Lake Las Vegas Resort and Spa has valet parking with in/out privileges for USD 20.00 per night. Additionally there is motorhome/coach/lorry parking, for a fee.

Is there a spa on site at Hilton Lake Las Vegas Resort and Spa?

Yep, Ravella Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Hilton Lake Las Vegas Resort and Spa have a pool?

Hilton Lake Las Vegas Resort and Spa has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 10:00 AM to 6:00 PM (Seasonal outdoor pool open from April to October).

What makes Hilton Lake Las Vegas Resort and Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Lake Las Vegas Resort and Spa.

Is Hilton Lake Las Vegas Resort and Spa family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Hilton Lake Las Vegas Resort and Spa is a hit with families.

Does Hilton Lake Las Vegas Resort and Spa serve breakfast?

You bet, full brekkie is available daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Hilton Lake Las Vegas Resort and Spa?

No, Hilton Lake Las Vegas Resort and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Lake Las Vegas Resort and Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Lake Las Vegas Resort and Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Lake Las Vegas Resort and Spa?

No, only service animals are allowed.

Is there a golf course on site at Hilton Lake Las Vegas Resort and Spa?

There is a golf course next to Hilton Lake Las Vegas Resort and Spa.

Hilton Lake Las Vegas Resort and Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 460 out of 1023 reviews
Rating 8 - Good. 223 out of 1023 reviews
Rating 6 - Okay. 147 out of 1023 reviews
Rating 4 - Poor. 102 out of 1023 reviews
Rating 2 - Terrible. 91 out of 1023 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2025

10/10 Excellent

Regina

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Rafael

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The staff at this facility need customer service training. I’ve since Hilton quality staff and they were not it.
Stayed 1 night in Mar 2025

8/10 Good

Margie

Liked: Cleanliness, staff & service, amenities
Beautiful setting.
Stayed 2 nights in Mar 2025

8/10 Good

Genord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how the parking is so easy. The breakfast buffet was great
Stayed 2 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing and had a great time there
Stayed 2 nights in Mar 2025

10/10 Excellent

Sarah, Gardner

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff. We werelooking for time away from the busy workdays....
Stayed 2 nights in Mar 2025

4/10 Poor

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Andriy

Lovely place
Stayed 1 night in Mar 2025

10/10 Excellent

Jason, Carlsbad

Stayed 2 nights in Feb 2025

6/10 Okay

Sondra

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Jeanmarie

Travelled with family
Liked: Cleanliness, property conditions & facilities
I am disabled and there was no handicapped parking or valet service upon arrival or any staff to assist. There were maintenance workers banging n drilling @8am.
Stayed 1 night in Mar 2025

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yearly trip to this location

We enjoyed our trip very much. The Hilton does not disappoint. This was our third time back for our Anniversary. Service and wait staff very nice and helpful. Thank you.
Stayed 3 nights in Mar 2025

10/10 Excellent

Christopher

Stayed 1 night in Feb 2025

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great weekend!!

Outstanding location. Staff is always very friendly!
Stayed 2 nights in Feb 2025

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

WILMER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the hotel was perfect with the exception of the Check In at our arrival: While everything during our stay was perfect, the check-in process was unfortunately not up to par. Upon our arrival, the front desk employee was rude and seemed to make me feel guilty for arriving late. Our flight had been delayed, and due to lack of phone reception on the airplane, we were unable to communicate with the hotel. We had to wait over 25 minutes in the lobby while he was busy preparing and printing a report, despite there being no other guests waiting. It felt as though we were being punished for our late arrival. The only reason we were finally checked in was that I took the initiative to approach the counter and inquire about our situation, at which point he casually mentioned, “Oh, my report just finished.” Having visited and worked at various Hilton locations both nationwide and internationally, I have always considered Hilton to prioritize customer service. Sadly, this particular evening, it seemed as if that was not the case.
Stayed 4 nights in Feb 2025

10/10 Excellent

Juliette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Kaleb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Sunil, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities
Little old but good property. We had a good time after getting upgraded suit.
Stayed 1 night in Feb 2025

10/10 Excellent

Tautianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the landscaping was such a pretty view. the cleanliness and housekeeping was amazing. easy to check in and accurate fees. no hassle and wonderful hospitality
Stayed 2 nights in Feb 2025