6/10 Okay
Farzan
Travelled with partner
2 Apr 2025
Location was good with respect to eating places.
Shuttle service was not the best as I got messages from the Hotel up to the morning of my arrival at JFK regarding point of pickup at Terminal 4. Only when I arrived at the airport, I found out that, due to construction activities at JFK, pickup and dropoff was now only at Federal Circle. This caused some communication problems resulting in my having to taxi to the hotel....and then was able to get the shuttle rife back to Federal Circle for my departure. Poor information management by the Hotel regarding the current state of its shuttle service.
Also, the hotel had no contact via WhatsApp, only landline service. This could be a real problem for those visitors without access to
US phone networks.
Farzan
Stayed 2 nights in Mar 2025