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Mountain-view home with private hot tub near skiing & lake - dog-friendly

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November 2024
December 2024

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TV, DVD player, stereo
Outdoor dining
Exterior
2 bedrooms, iron/ironing board, Internet, bed sheets
Fridge, microwave, oven, stovetop

Reviews

8.2 out of 10

Very good

Entire home

2 bedrooms2 bathroomsSleeps 8178 sq m

Popular amenities

  • Parking available
    Parking available
  • Washer
    Washer
  • Pet-friendly
    Pet-friendly
  • Barbecue grill
    Barbecue grill
  • Outdoor space
    Outdoor space
  • Kitchen
    Kitchen

Explore the area

Map
Leavenworth, WA
  • Kahler Glen Golf & Ski Resort
    1 min walk
  • Okanogan-Wenatchee National Forest
    1 min walk
  • Nason Ridge Trailhead
    15 min walk

Room options

Similar properties

About the area

Leavenworth

A family-friendly stay in Leavenworth awaits you at this holiday home. Within steps you'll find Okanogan-Wenatchee National Forest and Kahler Glen Golf & Ski Resort. Highlights at this ski holiday home include a kitchen, a washing machine and a balcony. .You can enjoy a TV with a DVD player, and home features 2 bathrooms, a dining area and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A living room, a hairdryer and an iron/ironing board are also available. .This pet-friendly holiday home offers ski-in/ski-out access and barbecues. .Sights within a 30-minute walk of this Leavenworth holiday home include Nason Ridge Trailhead and Lake Wenatchee State Park.

What's nearby

  • Kahler Glen Golf & Ski Resort - 1 min walk
  • Lake Wenatchee State Park - 4 min drive
  • Lake Wenatchee - 7 min drive
  • Fish Lake - 9 min drive
  • Lake Wenatchee Beaches - 10 min drive

Getting around

  • Leavenworth Station - 31 min drive
  • Wenatchee, WA (EAT-Pangborn Memorial) - 70 min drive

Restaurants

  • ‪Fifty Niner Diner - ‬9 min drive
  • ‪Plain Cellars - ‬13 min drive
  • ‪Wildflour Leavenworth - ‬6 min walk
  • ‪Squirrel Tree Resort - ‬9 min drive
  • ‪Old Mill Cafe - ‬12 min drive

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Mountain-view home with private hot tub near skiing & lake - dog-friendly

Chateau Cloud Nine

Our calendar is updated in real-time & our nightly rates are accurately displayed. Simply enter your desired dates and click 'Book Now!'

Year-round fun awaits at this peaceful home at Kahler Glen Golf & Ski Resort. The floor-to-ceiling windows in the great room showcase abundant natural light and views of the ninth hole and Cascade Mountains. You'll be treated to a wraparound deck ideal for summertime barbecues, an open floor plan, and ample seating for friends and family to gather. Unwind with a bath in the jetted tub - relaxation is easy to find here!

Situated at the popular Kahler Glen Resort, you'll be within walking distance of golf, tennis, and the Wildflour Restaurant. And come wintertime at the resort, you can cross-country ski the groomed trails or ice skate on the frozen pond. For downhill skiing, Stevens Pass Mountain Resort is just 25 miles west. Lake Wenatchee State Park is only three miles away, where you can hike, swim, or rent paddleboards. Take a scenic drive to the Bavarian-themed town of Leavenworth, just 20 miles away, for brews and brats.

THINGS TO KNOW
One bedroom is not enclosed but is an open loft bedroom.

If you are bringing a dog on your trip, the pet fee is already included in your quote when selecting ‘Yes’ to pets. No more dogs are allowed.
Parking notes: There is free parking available for 3 vehicles.



Damage waiver: The total cost of your reservation for this Property includes a nightly damage waiver fee, plus tax if applicable (the “Damage Waiver”). (A discount may be applied for stays of 28 nights or longer, if permitted.) The Damage Waiver covers you for up to $3,000 of accidental damage to the Property or its contents (such as furniture, fixtures, and appliances) as long as you report the incident to the host prior to checking out. The Damage Waiver fee eliminates the need for a traditional security deposit.
More information can be downloaded from the "Rental Agreement" on the checkout page.

Due to local laws or HOA requirements, guests must be at least 21 years of age to book. Guests under 21 must be accompanied by a parent or legal guardian for the duration of the reservation.

Property manager

Vacasa of Washington

Languages

English, French, German, Italian, Spanish

Property amenities

Ski

  • Cross-country skiing nearby
  • Ski-in/ski-out access
  • Snowboarding nearby

Internet

  • Available in the house: Internet access

Parking and transport

  • Onsite parking options include a garage

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Ice maker
  • Microwave
  • Oven
  • Refrigerator
  • Spices
  • Toaster

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • 2 bathrooms
  • Hair dryer
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • Games
  • Stereo
  • TV

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Washing machine

Comfort

  • Heating

Pets

  • Pet friendly

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Smoke-free property
  • Note from host: Smoking is not permitted anywhere on the premises.

Services and conveniences

  • Iron/ironing board

Location highlights

  • In the mountains
  • Next to a golf course

Things to do

  • Golf
  • Optional golf privileges
  • Ski-in/ski-out access
  • Basketball nearby
  • Birdwatching nearby
  • Cycling nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Hunting nearby
  • Ice skating nearby
  • Jet skiing nearby
  • Kayaking nearby
  • Motor boating nearby
  • Mountain climbing nearby
  • Rafting nearby
  • Rock climbing nearby
  • Sailing nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Swimming nearby
  • Water skiing nearby
  • Water tubing nearby
  • Wildlife walks nearby
  • Winery tours nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • Unit size: 1,920 square feet

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions

Pets

  • Pets are welcome
  • Service animals are exempt from fees.
  • Note from host: Dogs only. Max of 1. Weight limit: 35 lbs each.

Children and extra beds

  • Children are welcome.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property is also known as

NEW Listing! Cozy Home Near Skiing Golf the Lake Dogs OK
15611

Frequently asked questions

Are there any beaches close to Mountain-view home with private hot tub near skiing & lake - dog-friendly?

The closest beach to Mountain-view home with private hot tub near skiing & lake - dog-friendly is Lake Wenatchee Beaches (1.5 km).

Does Mountain-view home with private hot tub near skiing & lake - dog-friendly have a pool?

No, this holiday home doesn't have a pool.

Is Mountain-view home with private hot tub near skiing & lake - dog-friendly family-friendly?

You bet! With amenities such as a BBQ and highchairs, it's no surprise that Mountain-view home with private hot tub near skiing & lake - dog-friendly is a winner with our family travellers.

Is there a free airport shuttle available at Mountain-view home with private hot tub near skiing & lake - dog-friendly?

No, Mountain-view home with private hot tub near skiing & lake - dog-friendly does not offer an airport shuttle service.

What time are check-in & check-out at Mountain-view home with private hot tub near skiing & lake - dog-friendly?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Is there a golf course on site at Mountain-view home with private hot tub near skiing & lake - dog-friendly?

There is a golf course next to Mountain-view home with private hot tub near skiing & lake - dog-friendly.

Mountain-view home with private hot tub near skiing & lake - dog-friendly Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 54 out of 114 reviews" "
Rating 8 - Good. 28 out of 114 reviews" "
Rating 6 - Okay. 19 out of 114 reviews" "
Rating 4 - Poor. 8 out of 114 reviews" "
Rating 2 - Terrible. 5 out of 114 reviews" "

7.8/10

Cleanliness

5.0/10

Amenities

4.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Diana C.

Nice Place, Bad Communication
We enjoyed our stay overall, but there were some hiccups leading up to it. Air conditioning was a deciding factor in choosing this location. Before our stay, we noticed A/C was not listed anymore. I had to contact several times about this issue and was met with rude responses stating it never had A/C. After staying here, we can see there is an A/C system. Anyway, all of that was a headache. They gave us a small refund that I don’t think was sufficient for the lack of A/C. There were some fans, but we could have used more in this hot weather. Many of the windows do not open in the house, so we were unable to get a breeze going to cool it down. The cleanliness of the house is below average. There’s a lot of dust and things under furniture. We have a crawling baby and this was an issue. Unfortunately, we did not use the hot tub because it was dirty with scum around the tub. The property could use some updates. Normally, we wouldn’t be so picky about these things, but we feel it is not advertised or priced accurately.
Stayed 4 nights in Aug 2024

10/10 Excellent

Olga

Liked: Cleanliness
Stayed 3 nights in Jul 2024

8/10 Good

Kimberly H.

Fathers day stay
Overall it was a great experinece we all had a wonderful time, however there is some reapirs needed. The communication was stellar though and we did very much enjoy our stay
Stayed 3 nights in Jun 2024

8/10 Good

Jadyn D.

Liked: Cleanliness
Wonderful Stay
My husband and I stayed here for 5 days and we enjoyed our stay. The cabin is in a good location in a nice neighborhood just a 30 min drive from the town of Leavenworth. The cabin has a true vintage cabin feel. We enjoyed watching movies and nights in the jacuzzi. The place was huge and can sleep quite a few great for families! Our only complaints were a lot of the outlets weren’t working. We noticed the only one that we could get to work were the ones with lamps plugged into them, which made it kind of tricky when trying to get ready or charge devices but we made it work. The king size mattress was pretty firm which isn’t my personal preference but was still able to get good rest. The lights over the jacuzzi we couldn’t turn on. Unsure if we just couldn’t find the right switch or if the bulbs were out. We made it work by turning on the living room light that lit up the area thru the windows. Other than those little things we had a wonderful time and would stay again.
Stayed 4 nights in Feb 2024

2/10 Terrible

Jonathan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Where do i begin Broke smoke detectors laying around broken CO2 detectors laying around disabled. My daughter found a 9v battery and tried to eat it as well as 2 screws she found that wete supposed to be in securing a co2 detector. We also had to use our dechoking device to remove a small dog bone treat from my 1 year olds throat. This place was a hazard and should be listed as not child friendly or safe. I also submitted a full report to the chelan county fire marshal about the fire code violations
Stayed 2 nights in Dec 2023

10/10 Excellent

Jayden E.

Liked: Cleanliness
So cozy!
The property was very clean and the location was nice and quaint. Would stay here again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Yana P.

Liked: Cleanliness
Amazing stay
Beautiful cabin, clean and nicely kept. Beautiful view of mountains and golf course. So close to Lake wenatchee and beautiful/scenic drive to leavenworth town.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ann A.

Liked: Cleanliness
Fun times in Leavenworth
Very nice property. There was plenty of room for us with a convenient location to town. We also enjoyed walking through the pristine golf course neighborhood. We highly recommend this home
Stayed 2 nights in Aug 2023

6/10 Okay

Cecilia S.

Disliked: Cleanliness
Adequate Accommodations
Property is well past its prime and has current owners who have lost the desire to maintain its overall condition. House was dirty by anyone's standards with poor conditioned appliances such as island stovetop and dishwasher. Hot tub was not working on arrival and estimated fix was to take longer than our 1 weeklong stay so the Rental company did credit us $170 for the inconvenience. The rental management team was very respondent to the issue. House was large enough to accommodate 4 adults, 2 children and family dog. Nice location on the golf course and close to all outdoor activities. Landscaping was terribly neglected with overgrown bushes and a tree growing up through the deck. The patio lacked comfortable seating except for dining table and chairs. There was one rickety Adirondack chair available and another broken one in the garage. We would not recommend this property to future renters nor rent this property again ourselves.
Stayed 7 nights in Jul 2023

6/10 Okay

Isaac G.

Nice house, needs work
Lovely place in a great location, very close to Lake Wenatchee. But maintenance is not being kept up with. The pull out bed’s metal frame had completely snapped, meaning I had to sleep on the couch. The hot tub cover and deck was covered with bird droppings. One of our group found a nail sticking up through the carpet in one of the lower bedrooms. Just all in all, it needs some care.
Stayed 2 nights in Jun 2023

6/10 Okay

April H.

Disliked: Cleanliness
If it had been clean, it would have been perfect
As we entered the neighborhood and saw the big beautiful homes, we were so excited. As we pulled up to the property, it was immediately apparent that this was the house on the block the neighbors despised. Overgrown and weeds in the beds. Lack of maintenance such as clean gutters, clean windows, nice paint made it kind of an eyesore. We were told we could check in at 4, but the man “cleaning” was still there and so we had to wait a bit. He was very nice and apologized. Us girls gathered our stuff and proceeded into the home where it was immediately apparent that it had not been deep cleaned in MONTHS! Cobwebs everywhere, grime around the faucets, filthy shelves and drawers, parts of the stove had old crumbs and grease. Area rugs needed a thorough cleaning. Floors still had hair and dirt on them. Fridge was nice and clean and the bedding and towels were laundered. There were multiple mosquitoes and flies in the house. The deck was beautiful, but had overgrown brush, and the tables, chairs and hot tub cover were covered in bird poop. We learned quickly that we couldn’t be outside because of the swarms of mosquitoes. We were all eaten alive, even when we tried to get into the hot tub. If this home was properly maintained and clean, it would be amazing. We wouldn’t go back.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jesse E.

Liked: Cleanliness
What an awesome place!
Myself and a few friends stayed here for a few days. We came over to do some local fishing and the cabin served us well. The cleanliness was impeccable and the hot tub was a great bonus. Wish the weather would have cooperated better, but either way an amazing home in a gorgeous pocket of Washington State. Thank you for having us.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jason M.

Liked: Cleanliness
Week End
It's a nice house, very private back deck. The hot tub could have been a little cleaner, mostly pine needles, it would be nice to have a skimmer so guests could get them out when needed. Other than that, it was all I expected it to be Thanks J
Stayed 2 nights in Jun 2023

6/10 Okay

Shawn Y.

Disliked: Cleanliness
Could have been cleaner
Upon arrival the house looked good. It has plenty of room and is in a good location. It was once we took a closer look that things were disappointing. We were there for Christmas and I had brought kitchen items from home to use. In unpacking I decided to give the kitchen a quick re-organization and that is when I became frustrated. I found two cookie sheets stuck together by the grease/fat from a steak or something similar that had been baked on one. In the tall cupboard there is a grip type liner in the pull out drawers. Under the liners were crumbs and other food type debris. At that point I decided to clean the entire kitchen before use. In doing so I discovered pots that had dried on food in the bottom. These had been washed, just not scrubbed and needed a good cleaning. At that point I decided to go ahead and load the dishwasher with everything I could fit in it and run it. I spent the better part of an hour cleaning, wiping down and out cupboards, wiping out drawers and washing pots and pans. Once finished with that I took a deeper look around and discovered a lot of cobwebs and dust in the harder to reach areas of the home, around window frames and lighting fixtures and in the high ceiling areas. The bathrooms and bedrooms seemed to be in good shape and did not require any cleaning. Once all the work was done we were able to settle in and enjoy the place. We were disappointed that we were not allowed to use the wood pellet stove. It shows in the listing and there is a section in the three ring binder for the house dedicated on how to light and use the stove. We called the property manager and all they got from the owner was a message saying, 'the wood stove is not available for use". Such a bummer. The house is set up nicely for a family to spread out in and not feel like you are on top of each other. Basically there are three sitting areas and one of the couches is a hide a bed with a partially broken frame. It would probably be better to just take the mattress out of it and place it on the ground. Being there in the snow was beautiful. The hot tub was nice however the deck was buried in snow so you had to be careful getting to it. The location of the home is nice, quiet, close to Leavenworth and Plain. The home lost power the day we left and there was no way to heat it. No back up generator and no pellets for the stove. We also did not see any lanterns for flashlights although we didn't look for them as we left in the light of day.
Stayed 7 nights in Dec 2022

2/10 Terrible

Frank G.

Disliked: Cleanliness
Theft and Filth
We left a few items on accident. When we called to ask about them I had to pay a $25 fee to have them even look. I called back twice and was told their regional individual was out and would check upon their return. They said housekeeping found nothing. So they stole $25 from me to tell me their housekeeping staff are theives. The house was dirty, dust bunnies everywhere. Food residue on the dishes. The cutlery, pots, pans, dishes were so over used they were in rough shape. Plastic wine cups were warped from the broked dishwasher that did a terrible job hense the food on the plates. We booked for the hot tub and fireplace. The fireplace had no pellets and we could not use, they should have removed it as an amenity if it is not usable. The Hot Tub had murky dirty water. Gross. There were mouse dropping in the garage in multiple locations. Just disgusted at the house and the theft was beyond ridiculous. Will never use this place or booking agency again.
Stayed 4 nights in Nov 2022

8/10 Good

Catherine W.

Liked: Cleanliness
Family get together
We have family property close by and had a family gathering. All worked well. Check out information was not clear in the information book. Did not include information of what to do with used towels and also the garbage. Would have liked information to even tell us to leave for the cleaners ( which we did. Hope that was correct). Cleaners showed up1/2 hour before the 10am because she said we had responded as early check out which we did not
Stayed 2 nights in Nov 2022

10/10 Excellent

Daniel N.

Liked: Cleanliness
Great location, clean and peaceful
Very nice and clean. Location and proximity for activities was perfect. Loved that it was pet friendly; great places to walk; golf was amazing. Well stocked with all needs —dishes, linens, etc We will definitely be back and can’t wait to be back!
Stayed 3 nights in Oct 2022

4/10 Poor

Stephanie M.

Liked: Cleanliness
House is nice
Initially 8 of us were scheduled to stay but inevitably 6 of us stayed here and overall we had a wonderful time but not without issues. First the communication from the listing stated that the place sleeps 8, after booking and upon looking through the listing further, I noticed only 3 beds. I inquired of the management company if I was missing an extra space for 2 to sleep. They wrote back stating that the listing states sleeps 6 comfortably but that the max occupancy was 8 (I have screen shots of the listing where it states specifically that it sleeps 8.) the kitchen is poorly stocked including a total of 5 forks & 1 butter knife. Dishwasher leaks discovered that when one of the girls slipped on the wet floor. The bathroom sink downstairs plug is broken and therefore doesn’t drain without manually pulling it up at the bottom of the sink, gross especially after spitting into it while brushing teeth, then washing you hands after us a hassle. The girls that stayed upstairs said there was a sink drainage issue there too. Upon arriving we discovered a roll away bed in a closet and a hide away couch 🤦🏼‍♀️🤦🏼‍♀️ why wouldn’t the management company state that to me in their response??! Regardless they were both extremely uncomfortable so she was correct in saying 6 could sleep comfortably as long as you are sharing a bed. Beds were comfortable. Checkout is at 10 am and the cleaning lady shows up at 10 am!!! Late checkout not available! It’s so early especially after a night I’m Leavenworth. Cab ride from Leavenworth was about $80 before tip but they were great & flexible. The house is nice & hot tub was hot🙌🏻 Like I said overall we enjoyed our stay, needs some maintenance and management company could be more helpful. As I messaged the management company about info on trails, restaurants and activities near by and got no response. But there is a trail and lake nearby, home is on the golf course & does have a clubhouse/restaurant, I’m sure there are nearby trails and other fun outdoorsy things to do. Hope this helps.
Stayed 2 nights in Sep 2022

10/10 Excellent

Erin H.

Liked: Cleanliness
Great House
Love this house! The location is great, it is very clean, and several updates have been made (new fridge, new dishwasher, now guest faucet, etc). The layout is great for our group of 5 and we will definitely be back. Only suggestions are to trim the bushes so you can actually see the fairway behind the house from the deck and the living room and make the hot tub a little warmer.
Stayed 3 nights in Sep 2022

8/10 Good

Lynn W.

Liked: Cleanliness
Lovely vacation home on golf course
The property is very nice. They do need to do some maintenance projects. The dishwasher needs to be fixed or replaced and the air conditioning worked fine the first two days, but the 2nd two did not cool properly and sleep was uncomfortable. We could look past the issues and had a very nice time.
Stayed 4 nights in Aug 2022

2/10 Terrible

Russ L.

Deferred maintenance
Property was not very clean and had plenty of signs of deferred maintenance. Worst part was the dishwasher was broken upon arrival and there were not enough dishes and cutlery to last much more than 1 meal for our group, so we had to do dishes for 7 after each meal. We contacted the property manager and we were told the dishwasher would be fixed twice and it never was. As expected, we were refunded an insulting amount due to our inconvenience. Simple policy: don’t fix stuff that is broken and offer tiny refund at the end.
Stayed 5 nights in Jul 2022

8/10 Good

Peter G.

Liked: Cleanliness
The title of my review is "My Review"
We enjoyed the stay about half an hour outside of Leavenworth although there were some minor issues. There was some construction of new homes in the area which means the weekday mornings can sometimes be a little loud but was mostly not a problem because we ended up leaving the property anyway. Also the pellets for the fireplace were out and the property management was not able to supply replacement pellets. The hot tub cover is also pretty badly damaged to the point that it took multiple people to get it closed since it was ripping in half. Lastly there's a deck from the upstairs bedroom that's currently closed off because the deck needs repairs. Overall though the property is nice and supplied what we needed. The jacuzzi tub upstairs replaced the hot tub and the home was plenty warm without the fireplace. It rained most of our stay so we didn't spend much time outside but the inside was great.
Stayed 3 nights in May 2022

10/10 Excellent

Aleina C.

Liked: Cleanliness
Thank you!
Our stay was amazing! Place looks exactly like the photos if not better. Very spacious, very clean, super close to lake Wenatchee! Just a couple minutes of driving or a nice walk over! Thank you! Am hoping to come back sometime!
Stayed 2 nights in Apr 2022

10/10 Excellent

Won j.

Liked: Cleanliness
We had a great time there and it was a very quiet and peaceful place!
The house was very well cleaned and for our whole family it was a great experience. The whole area was quiet with beautiful view of trees and mountains. There was a great walking path and it was beautiful and comfortable because the path was very wide. It was defenitly worth it.
Stayed 2 nights in Apr 2022

4/10 Poor

Todd H.

Disliked: Cleanliness
False Advertising
Considering how much this property is going for, we definitely did not get what we paid for. We chose the property for the amenities: hot tub, gas grill, pellet stove. For starters the gas grill didn’t work, which put a damper on our meal planning, as we had specifically asked If the gas grill was working, before our arrival, and we were told it was. The pellet stove also did not work. Not only did we try troubleshooting these issues ourselves, we also spent about one hour of our first vacation day on the phone trying to resolve the problems. The only thing we were able to do is light the outside heater, as that wasn’t working properly either. The following day, maintenance did come out to help but the pellet stove & gas grill remained unusable. Moving on to the hot tub: 1. the cover was damaged, split in half, which made it extremely difficult to remove and place back. 2. The 2nd day into our 4 day stay the hot tub stopped working altogether. That was additional time spent on the phone trying to schedule maintenance again. That evening, our friends who slept on one of the bedrooms downstairs awoke in the middle of the night with heat exhaustion. That particular bedroom houses the water heater, no warning about this is in in the listing or at the property. Essentially the room becomes a sauna if the door is closed. Our friends did not sleep well & became quite ill. Lastly the cleanliness was less than average. Dust bunnies, cobwebs, spiders, ants & other bugs, dirty narrow floor spaces, random stains on cabinet doors. While linens, toilet, sink & shower were clean, everything else was subpar. During COVID, cleaning should definitely be a priority & more thorough. Also lack of security in the back patio door, no lock just a wooden stick. The back deck was also covered in snow. Granted we know it’s winter but surely the snow could have been pushed out to the golf course behind it, as that was already covered, therefore we had access to about half the deck & had to walk around the snow. Overall we are very disappointed & unhappy about this experience, it was our anniversary! We are still currently dealing with Vacasa to get a refund or compensation. We have spent HOURS on the phone voicing our complaints. This is FALSE ADVERTISING! When I looked for properties, I chose those amenities because I expect to get them if I’m paying for them. Essentially we paid for clean beds & one night in the hot tub and we were there for 4 days.
Stayed 3 nights in Mar 2022