2/10 Terrible
Aletta
2 Nov 2023
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I usually come to this hotel in the summer so that it is very lovely, the rooms are really nice in design and quality. Unfortunately this time around, it is early winter so the temperatures are low, we put the ac in the hotel room to heat on max (max is 24 degrees) and it was still blowing cold air. We went to the reception to ask them to please if they could sort it out in any way, they said that the central heating system is on their computer and they will put more heat in pour room..well I woke up 2 times during the night because it is freezing, my nose is clogged and I am getting sick because it is still blowing cold air and it is extremely cold . Very dissapointed and not at all ok. When my husband called this morning they said they are going to the cellar to check if AC has issues, but it has been an hour and still blowing cold air. Not sure if they are even trying at this point. To make a long story short, great stay for the summer, horrible stay for the winter.
Aletta
Stayed 1 night in Nov 2023