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"The location was lovely and the pool was beautiful (unfortunately it was closed for maintenance on the day of our arrival). The lady who checked us in
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A family-friendly stay in Lemon Tree Passage awaits you at Koala Shores Port Stephens Holiday Park. You'll be within a 5-minute walk of Tilligerry Creek and 1.7 km (1.1 mi) from Tilligerry State Conservation Area. Highlights at this beachfront holiday park include an outdoor swimming pool and free self parking.
Flat-screen TVs and wardrobes or closets are featured in all 29 accommodations. In-room dining is easy with amenities like microwaves and stovetops. Housekeeping is not available.
Spend the day at the beach and enjoy the onsite outdoor tennis court, kids' swimming pool, and pool loungers. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities.
Places within a 30-minute walk of this 3.5-star Lemon Tree Passage holiday park include Mallabula Parkway Reserve and Rookes Point Reserve.
Koala Shores Port Stephens Holiday Park ratings based on 100 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Koala Shores Port Stephens Holiday Park
Everyone (22)Couples (18)Family (57)
5 out of 5
Posted by michael on 21 Feb. 2024
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Comment from Hotel Management
22 Mar. 2024
by Koala Shores Team
Michael, thank you for staying with us at Koala Shores Holiday Park. We appreciate you taking the time to leave us your kind words. We’re glad you enjoyed your stay with us and look forward to welcoming you back. Koala Shores Team
5 out of 5
Posted by Neil on 24 Jan. 2024
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Comment from Hotel Management
19 Feb. 2024
by koala Shores
Hi Neil, thank you for taking the time to leave your review and staying with us at Koala Shores Holiday Park. We're happy to read you loved your time with us! We look forward to having you stay with us again. Koala Shores Team
3 out of 5
The location was lovely and the pool was beautiful (unfortunately it was closed for maintenance on the day of our arrival). The lady who checked us in was friendly. The room itself was average at best. The fittings are in dire need of repair/replacement. Things like missing light globes, ants coming in through the wall, numerous small spiders on the ceiling and an exhaust fan in the bathroom which must have been at least thirty years old and didn’t appear to have been cleaned in that time were all disappointing. Hot water was limited, there were no regular channels on the TV and wifi was hit and miss. Our room was supposedly ‘superior’ but at $950 for two nights stay and in a room we really didn’t feel comfortable in at all, I don’t think represented good value at all. For people who are only in their room to shower and sleep, it might be OK but we were very glad to get home.
Posted by Jennifer on 28 Dec. 2023
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Comment from Hotel Management
1 Jan. 2024
by koala Shores
Dear Jennifer Thank you for your valuable feedback, I take all feedback very seriously as it allows us to improve. I will be following up with the team to discuss your experience, I am extremely sorry that this happened to you during your stay. I will also arrange pest management to inspect the room.
1 out of 5
There were cockroaches in the bathrooms, spiders throughout the cabin. Dead insects falling from the light fittings onto the bedding. Considering the price per night I would have expected a much more cleaner cabin and facilities. Would not stay here again.
Posted by Diana on 28 Dec. 2023
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Comment from Hotel Management
1 Jan. 2024
by koala Shores
Dear Diana, Thank you for your valuable feedback, I take all feedback very seriously as it allows us to improve. I will be following up with the team to discuss your experience, I am extremely sorry that this happened to you during your stay. I will also arrange pest management to inspect the room.
5 out of 5
Posted by Petah on 23 Dec. 2023
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Comment from Hotel Management
1 Jan. 2024
by koala Shores
Petah, thank you for taking the time to leave your review and staying with us at Koala Shores Holiday Park. We're happy to read you loved your time with us! We look forward to having you stay with us again. Koala Shores Team
4 out of 5
Everything we needed and very friendly hosts
Posted by Rebecca on 3 Nov. 2023
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Comment from Hotel Management
3 Dec. 2023
by lw
thank you for your review we hope your stay was amazing and we look forward to seeing you around the park again sometime soon!!The koala Team
3 out of 5
Posted by Wei on 10 Jul. 2023
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5 out of 5
Nice neat little cabins. Beds were clean and comfy. Check in was easy even though we arrived alot later then planned due to traffic.
Walking distance to lake and great little fishing spots. Needs an onsite cafe or restaurant, food options close by are very limited.
Posted by Alyce on 23 Apr. 2023
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Comment from Hotel Management
25 Apr. 2023
by Lee
Alyce, thank you for taking the time to leave your wonderful words! We always aim to provide an awesome holiday for all of our guests and are so pleased to know we got it right. We hope to have you over again, sooner rather than later! Koala Shores Team.
5 out of 5
Excellent service, location, fishing, camping and an overall beautiful quiet spot to stay. I loved the hospitality and friendly atmosphere the park had to offer. Our unit was a little worn and tired but other than that I had everything I needed. I rate it a 91/2 out of 10. Would most definitely recommend this park and I would stay there again.
Posted by Hineata on 18 Apr. 2023
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Comment from Hotel Management
25 Apr. 2023
by Lee
Hineata, thank you for staying with us at Koala Shores Holiday Park. We’re over the moon to know you had an awesome stay with us! We look forward to seeing you next time to enjoy it all over again. Thanks for taking the time to provide your review. Koala Shores Team
5 out of 5
Great location and amenities
Posted by Cheryl on 29 Jan. 2023
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Comment from Hotel Management
22 Feb. 2023
by The Manager
thank you for taking the time to leave your review and staying with us at Koala Shores Holiday Park. We're happy to read you loved your time with us! We look forward to having you stay with us again. Koala Shores Team
There's a snack bar/deli on site. WiFi is free in public spaces. Koala Shores Port Stephens Holiday Park offers its guests a children's pool, an outdoor tennis court, and an outdoor pool. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Koala Shores Port Stephens Holiday Park. Free self parking is available.
29 guestrooms or units
Deli
Poolside lounge chairs
Self-service laundry
Front desk (limited hours)
Tour and ticket information
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Family Friendly Amenities
Number of outdoor pools - 1
Children's pool
Free WiFi
Outdoor tennis courts - 1
Snack bar/deli
Laundry facilities
Playground on site
Miniature golf on site
Microwave
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Koala Shores Port Stephens Holiday Park offers 29 accommodations with air conditioning. 43-inch flat-screen televisions come with digital channels.
Flat-screen television
Digital channels
Microwave
Stove
Kitchenware
Air conditioning
Wardrobe or closet
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at 5:00 PM
Special check-in instructions:
The front desk is open daily from 8:00 AM - 5 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The front desk at this property is open daily from 8:00 AM - 5 PM. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
No rollaway/extra beds available
No cots (infant beds) available
No lifts
Service animals are allowed
Service animals are exempt from fees/restrictions
Front desk opens daily at 8:00 AM
Front desk closes daily at 5 PM
Debit cards
Staffed front desk
Smoke detector
LGBTQIA friendly
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
This property charges a 1.8% fee for American Express credit card, 1.02% for Mastercard credit card, 0.87% for Visa credit card, 0.57% for Visa debit card, 0.52% for Mastercard debit card, 0.43% for EFTPOS card and 2% for other international credit card payments made on site.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Credit card charges are subject to a surcharge of 2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
BIG4 Koala Shores Port Stephens Holiday Park Campground
BIG4 Koala Shores Port Stephens Holiday Park Lemon Tree Passage
BIG4 Koala Shores Port Stephens Holiday Park
BIG4 Koala Shores Port Stephens Holiday Park Campsite
BIG4 Koala Shores Stephens Pa
Koala Shores Port Stephens
BIG4 Koala Shores Port Stephens Holiday Park
Koala Shores Port Stephens Holiday Park Holiday Park
Koala Shores Port Stephens Holiday Park Lemon Tree Passage
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Registered guests are the only ones allowed to be in guestrooms.
Alcohol isn't served at Koala Shores Port Stephens Holiday Park.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
Koala Shores Port Stephens Holiday Park offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Koala Shores Port Stephens Holiday Park has a free self car park.
The closest beach to Koala Shores Port Stephens Holiday Park is Birubi Beach (7.2 km).
Koala Shores Port Stephens Holiday Park has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.
No, Koala Shores Port Stephens Holiday Park does not offer an airport shuttle service.
Check-in begins at 3 PM. Check-out time is 10 AM.
No, only service animals are allowed.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
