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The Queen's Hotel

3.0 star property

Photo gallery for The Queen's Hotel

Exterior
Property entrance
Double Room
Exterior
Exterior

Reviews

6.0 out of 10

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk
The current price is NZ$245
includes taxes & fees
24 Mar - 25 Mar

Explore the area

View map
24 Commercial St, Shetland, Lerwick, Scotland, ZE1 0AB
  • Place, Shetland Museum
    ‪3 min walk‬
  • Place, Lerwick Town Hall
    ‪6 min walk‬
  • Place, Up-Helly-Aa Exhibition
    ‪10 min walk‬
  • Airport, Lerwick (LSI-Sumburgh)
    ‪48 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Sea View

1 bedroom, desk, iron/ironing board, free WiFi

Twin Room, Sea View

  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Double Room

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room (sleeps 3)

1 bedroom, desk, iron/ironing board, free WiFi

Family Room (sleeps 3)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room (sleeps 4)

Combined shower/bathtub, free toiletries, hair dryer, towels

Family Room (sleeps 4)

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

About the area

Lerwick

The Queen's Hotel puts you in the heart of Lerwick, within steps of Bain's Beach and Shetland Museum. Highlights at this beach hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and multilingual staff. Additionally, you'll find luggage storage. There's also the convenience of free parking nearby. .Sights within a 10-minute walk of this 3-property class Lerwick hotel include Fort Charlotte and Lerwick Town Hall.

What's nearby

  • Shetland Museum - 3 min walk - 0.3 km
  • Lerwick Town Hall - 6 min walk - 0.5 km
  • Fort Charlotte - 6 min walk - 0.5 km
  • Coastal Walk to the Knab - 7 min walk - 0.6 km
  • Up-Helly-Aa Exhibition - 10 min walk - 0.9 km

Getting around

  • Lerwick (LSI-Sumburgh) - 66 min drive

Restaurants

  • ‪Fort Cafe And Take Away - ‬4 min walk
  • ‪Coffee And Friends - ‬3 min walk
  • ‪Da Haaf Restaurant - ‬12 min drive
  • ‪The Dowry - ‬3 min walk
  • ‪The Lounge Bar - ‬2 min walk

About this property

The Queen's Hotel

The Queen's Hotel offers its guests multilingual staff. Public spaces have free WiFi.

This 3-star Lerwick hotel is smoke free.

  • 28 guestrooms or units
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • No smoking on site
The Queen's Hotel offers 28 accommodations with a hairdryer and an iron/ironing board. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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The price is NZ$274
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts credit or debit cards, Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Queen's Hotel Lerwick
The Queen's Hotel Hotel
The Queen's Hotel Lerwick
The Queen's Hotel Hotel Lerwick

Frequently asked questions

Are there any beaches close to The Queen's Hotel?

Yep, The Queen's Hotel is a short 1-minute walk from Bain's Beach.

How much does it cost to stay at The Queen's Hotel?

As of 23 Mar 2026, prices found for a 1-night stay for 2 adults at The Queen's Hotel on 24 Mar 2026 start from NZ$245, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at The Queen's Hotel?

No, The Queen's Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Queen's Hotel?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at The Queen's Hotel?

No, only service animals are allowed.

The Queen's Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 5 out of 64 reviews
Rating 8 - Good. 26 out of 64 reviews
Rating 6 - Okay. 9 out of 64 reviews
Rating 4 - Poor. 9 out of 64 reviews
Rating 2 - Terrible. 15 out of 64 reviews

7.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The view of the water was nice. The cleanliness was very good. The mattresses and pillows need to be replaced. That being said, I slept well. The hotel, however, is in need of TLC. The location was excellent. The staff we met was kind. We were grateful for the availability.
Stayed 1 night in Oct 2025

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good no breakfast decor so old fashioned smelt foosty
Stayed 3 nights in Sep 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ignore the negative reviews!

We loved our brief stay at the Queen’s. My husband had been taken ill on arrival in Lerwick and we had to change our plans to let him rest up. We booked last minute and were surprised to be able to still choose a twin room with sea view. The sea literally lapped outside our window and the view was stunning. The hotel has a fascinating history and is built actually into the sea so those who complained of damp should have gone some where else. The shower was great with loads of instant hot water and the bathroom and linen were beautifully clean. The staff were really helpful. The night porter rummaged around and found me a bottle opener and there was cutlery in the room for our delicious fish and chips from the Fort café, given that the hotel’s restaurant is being refurbished. We would definitely recommend the Queen’s and wish the new owners success in their quest to restore it to its former glory.
Stayed 2 nights in Aug 2025

8/10 Good

Jeremy

Stayed 4 nights in Aug 2025

2/10 Terrible

Pauline

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

haunted house with no staff

Stayed 1 night in Aug 2025

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't bother

I booked two rooms for two nights at the Queen’s Hotel in Shetland, paying a premium rate and expecting a comfortable stay. Unfortunately, my experience fell short in several key areas. On arrival, there were no staff on duty, and we waited around 20 minutes before being checked in. The overnight desk staff were also unhelpful when i needed help. The most serious issue was that all my belongings — including clothes, toiletries, and medication — were removed from my room without explanation. When I reported this, the night porter could not locate them and called someone who promised to ring back, but never did. As I had an early flight the next morning, I was forced to travel for 14 hours without being able to wash properly. It took two weeks before some of my belongings were returned, and there was no proactive follow-up from the hotel. The building itself is in poor condition, with peeling wallpaper, cracks in the walls, and signs of general disrepair. During my stay, the restaurant was closed for major renovations — something I was not informed about when booking. Overall, the lack of communication, the handling of my personal belongings, and the condition of the hotel did not reflect the premium price paid. I hope management addresses these issues for future guests.
Stayed 2 nights in Jul 2025

6/10 Okay

Frances

Liked: Cleanliness
Disliked: Amenities
Beds and bathroom were clean. Hairdryer broken no remote for TV and I staff to be found.but it was good and central
Stayed 2 nights in Jun 2025

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel was clean, warm but dated. The staff were lovely and very helpful. The fact that there was no restaurant meant no meal or breakfast but the staff advised me of lovely alternatives. I believe the hotel has just changed hands so probably just getting things organised and i hope it works for them.
Stayed 1 night in Dec 2024

2/10 Terrible

Harry, SAN JOSE

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is shuttered but they are still taking prepaid reservations. I booked it online. Locals here say it’s being closed was a blessing in disguise since the place is essentially “a dump.”
Stayed 1 night in Oct 2024

10/10 Excellent

Emma Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jayden, Megan and Shawn were friendly and helpful and kind. The hotel is very very old but beautiful and the beds clean and comfortable. The hotel is right in the water so you fall asleep to water lapping at the walls. The hotel is also super convenient as it is right next to the main shopping street. Highly recommend
Stayed 5 nights in Aug 2024

2/10 Terrible

Ian

Disliked: Cleanliness, property conditions & facilities
Such a shame that a hotel in great Location is getting bad reviews however although outside renovation being don inside very dates. Has so much potential. Room had rusted towel rail and toilet roll holder no shower wash in shower. Also no bar area or lounge or dining facilities yet still being advertised on Expedia as a hotel. I wouldn't even rate it as b and b as no food available . I do hope the owners manage to get upgrade done as going back 12 years our stay was excellent
Stayed 1 night in Aug 2024

6/10 Okay

Christopher

Stayed 1 night in Aug 2024

8/10 Good

Maria Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic views from our room!
Stayed 2 nights in Aug 2024

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities
Please be aware of positive reviews on this property, the building is in a complete state of disrepair. It shows its age magnificently, and although
Stayed 3 nights in Jul 2024

8/10 Good

Kathryn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We needed to wait for a staff member to register us. We were given 2 adjoining rooms when we requested a triple accommodation. The hotel is right on the coast. No lift, restaurant, or bar were available.
Stayed 1 night in Jul 2024

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
£140 to stay in a property which would make a hostel look luxurious. No food available. Absolutely horrible however given choice so limited appears can charge whatever inflated price they like.
Stayed 1 night in Jun 2024

2/10 Terrible

Gareth

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Adam

Stayed 1 night in Mar 2024

2/10 Terrible

Wilma

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel should not be open to paying guests. It needs a complete refurbished and lacks basic amenities and services that are not stated on the website.
Stayed 4 nights in Nov 2023

8/10 Good

Philip

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old style hotel. Room was comfortable. Great views across the water. Currently being renovated so no restaurant and reception is rarely staffed during the day.
Stayed 3 nights in Aug 2023

2/10 Terrible

Erick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so dirty and under renovations, didn’t feel safe at all. When I wanted to cancel my booking I was told i will not get a refund, that’s daylight robbery. The property was advertised and there was no mention of it being under renovation.
Stayed 1 night in Aug 2023

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It's an old hotel that could be very nice and probably was at one time. Carpeting and wallpaper very worn. Bathroom was large and clean which was nice but faucet handles fell off when used, toilet paper roll kept falling off, etc. TV didn't work and we were told someone would come check it out which never happened. Restaurant was closed so had to walk into the town every morning for breakfast and coffee. Supposedly new owners who plan on fixing it up - would be interested if that happens.
Stayed 4 nights in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible room and good luck trying to check-in.

I don’t usually leave negative reviews even if I have a bad experience but this hotel is really terrible, if it was a cheap rate you could understand, but we were knocking on almost £300 a night. Arrived there at 2.00pm, the time that check-in opens. No one there, reception has a phone and a note to call for assistance. There was 3 numbers, first two didn’t work. Third I got through to someone who said they would just ‘pop down’. 15 mins nobody arrived, tried calling the numbers again, nobody answers. Tried again and again and nobody responds. Ended up waiting almost an hour in their reception which has no wifi, no phone signal (so no 4G or mobile calls can be made), so sat waiting doing nothing. A guy arrives through the front door and gives us a key, no apologies, no small talk, just room number and here’s your key, just make sure you know there will be no breakfast. Room was terrible, wallpaper peeling off everywhere, heater massively dented, shower head held together by tape, windows rotting and permanently open, the tiny tv didn’t work, everything metal in the bathroom rusted. To be fair, the mattress was relatively comfortable but a very dated room that needs a lot of work but has been neglected for a long time. This isn’t just one room, this is the second time I have stayed there and the room (and reception experience) was just the same. The problem is that there is a lack of hotel rooms in Shetland and so you end up having no choice if you leave it late to book.
Stayed 1 night in Aug 2023

4/10 Poor

Bob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Main lights didn’t work no soap shampoo or body wash supplied no breakfast
Stayed 1 night in Aug 2023