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Crossroads Hotel Lilongwe

3.5 star property

Photo gallery for Crossroads Hotel Lilongwe

Outdoor pool, pool umbrellas, pool loungers
Buffet
Indoor wedding
Deep-tissue massages, facials, manicures and pedicures, massages
2 restaurants; breakfast, lunch and dinner served

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Crossroads Complex, Off Mchinji Roundabout/M1, Lilongwe, 00000
  • Place, Parliament Building
    ‪12 min walk‬
  • Place, Tobacco Auction Floors
    ‪12 min walk‬
  • Place, Kamuzu Mausoleum
    ‪12 min walk‬
  • Airport, Lilongwe (LLW-Kamuzu Intl.)
    ‪28 min drive‬

Room options

View all photos for Room

Room

Room

8.4 out of 10
Very good
(7 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 39 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 39 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Bathroom sink

Deluxe Suite, 1 King Bed

  • 69 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 69 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

Twin Room

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

About the area

Lilongwe

A family-friendly stay in Lilongwe awaits you at Crossroads Hotel Lilongwe. Within a 20-minute stroll, you'll find Parliament Building and Kamuzu Mausoleum. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and free self-parking. .A day of pampering can include deep-tissue massages, facials and mani/pedis. The bistro, Crossroads Restaurant, is open for breakfast, lunch and dinner. Catchy Saloon is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, sauna and pool loungers. 21528 square feet (2000 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include laundry facilities, concierge services and a 24-hour front desk. There's also the convenience of an airport shuttle. .With a stay at this 3.5-property class Lilongwe hotel, you'll be 1.4 km (0.9 mi) from Tobacco Auction Floors and 2.9 km (1.8 mi) from Kamuzu Central Hospital.

What's nearby

  • Parliament Building - 12 min walk - 1.1 km
  • Tobacco Auction Floors - 12 min walk - 1.1 km
  • Kamuzu Mausoleum - 12 min walk - 1.1 km
  • Lilongwe Wildlife Centre - 17 min walk - 1.5 km
  • Kamuzu Central Hospital - 5 min drive - 3.5 km

Getting around

  • Lilongwe (LLW-Kamuzu Intl.) - 37 min drive

Restaurants

  • ‪Food Worths - ‬13 min walk
  • ‪Blue Ginger - ‬4 min drive
  • ‪Cup N Roll - ‬3 min drive
  • ‪Woodlands Lilongwe - ‬14 min walk
  • ‪Steers - ‬7 min walk

About this property

Crossroads Hotel Lilongwe

Crossroads Hotel Lilongwe offers its guests an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 21528 square feet (2000 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the family-friendly Crossroads Hotel Lilongwe. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Lilongwe hotel.

  • 101 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Conference rooms
  • 21528 sq ft of conference space
  • 2000 sq. m of conference space
  • Built in 2004
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Newspapers for purchase
  • Smoking in designated areas
  • Bar or lounge
Crossroads Hotel Lilongwe offers 101 air-conditioned accommodations with minibars and a safe. Televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Catchy Saloon
  • Copper Pot
  • Crossroads Restaurant

Things to do

  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre (21,528 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MWK 23100 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Crossroads Hotel
Crossroads Hotel Lilongwe
Crossroads Lilongwe
Crossroads Hotel
Crossroads Lilongwe Lilongwe
Crossroads Hotel Lilongwe Hotel
Crossroads Hotel Lilongwe Lilongwe
Crossroads Hotel Lilongwe Hotel Lilongwe

Frequently asked questions

What is the cancellation policy at Crossroads Hotel Lilongwe?

Crossroads Hotel Lilongwe offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Crossroads Hotel Lilongwe?

Yep, Crossroads Hotel Lilongwe has a free self car park.

Does Crossroads Hotel Lilongwe have a pool?

Crossroads Hotel Lilongwe has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Crossroads Hotel Lilongwe?

Crossroads Hotel Lilongwe features an outdoor pool, a steam room and 2 restaurants.

Is Crossroads Hotel Lilongwe family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Crossroads Hotel Lilongwe is a hit with families.

Is there a free airport shuttle available at Crossroads Hotel Lilongwe?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Crossroads Hotel Lilongwe?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crossroads Hotel Lilongwe?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Crossroads Hotel Lilongwe?

No, pets are not allowed.

Crossroads Hotel Lilongwe Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 100 reviews
Rating 8 - Good. 43 out of 100 reviews
Rating 6 - Okay. 27 out of 100 reviews
Rating 4 - Poor. 4 out of 100 reviews
Rating 2 - Terrible. 7 out of 100 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and breakfast.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Verner

Liked: Cleanliness, staff & service, room comfort
Nice garden and friendly staff. Hotel appears a bit neglected and could do with a bit of renovation and a licj of paint.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect

wonderful breakfast, confortable beds, all is perfectly clean, personnel kind and helpful
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff and clean, spacious room

The staff were lovely - everyone is very welcoming and the service is great. Breakfast had fresh fruit and an omelette station everyday. I didn't have time to use the pool but it looked quite nice. Had a tasty meal at the restaurant attached, The Copper Pot, where I also had great service.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every support and service was good! It was very convenient to have stores nearby. Wifi can be better, and I saw a cockroach several times.
Stayed 14 nights in Jan 2023
Verified

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities
I was looking forward to swimming but unfortunately the pool is closed for maintenance and this wasn’t communicated when I booked. Bathtub had hotwater but the shower was only lukewarm not hot. Excellent breakfast!
Stayed 1 night in Mar 2024
Verified

8/10 Good

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here for a few nights with our toddler after a long flight from UK. The room was beautiful and well presented, and the staff were very friendly and accommodating. The swimming pool was lovely and very child-friendly with a separate shallow pool. Only a few complaints - there were no mosquito nets, only peaceful sleep tabs, which were ok but not as effective as nets, and the external fire doors were locked at night. We had a slight confusion with payment at the end but this was quickly and professionally resolved by the manager. Would definitely recommend this place to other travellers especially families, and will be staying there again on our way back from Malawi
Stayed 3 nights in Feb 2023
Verified

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No Rooms Available

Unfortunately after paying for everything online when I arrived at the hotel they informed me that they had been sold out for over a week and didn't have an available room. The front desk said sorry and hope you find a place. I also tried to reach a person at hotels.com to help me find another room and couldn't reach anyone. Hotels.com needs to make sure there are rooms available before taking peoples money.
Stayed 4 nights in Sep 2022
Verified

8/10 Good

Vicki

Liked: Cleanliness, amenities
The staff are all very nice and helpful. They were in the process of remodeling a wing so clean was a challenge. Then their hoover was broken so the poor staff were sweeping rugs using s dust broom. I really look forward to the new mattresses they promise in the superior rooms as they just installed in the standard rooms. Breakfast is eggs your way then dinner type savories. Pretty much same every day. The breads are very dry so dont get eaten. No pork, good for non pork eater. The breakfast could use an imaginative and good chef to offer a wider variety
Stayed 9 nights in Apr 2024
Verified

6/10 Okay

REGINALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Lilongwe for one week. I am glad that I only booked this hotel for two nights. The only good thing good about this hotel is the location and the staff. The rooms are dated. It looks like grandmothers bedroom. Which was not a dealbreaker. The the Wi-Fi sucks. You can almost say that it really is nonexistent. The staff tried to resolve the situation and it really did not help. The dealbreaker breaker for me was found out that YouTube is blocked. I usually exercise to videos on YouTube in the morning. So this hotel wants to give you horrible Wi-Fi service and and censor of what you watch. I was out.
Verified

10/10 Excellent

Helmut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dieses Hotel kann empfohlen werden ! - Allerdings besteht kein Shuttle zwischen Flughafen und Hotel, so daß jeder selbst sich um den Transport kümmern muß (bei der Anreise).
Stayed 3 nights in Oct 2022
Verified

6/10 Okay

Brian

the hotel wifi is not stable you can only connect to two devices at a time and the gym is completely run down
Stayed 2 nights in Sep 2021
Verified

6/10 Okay

Muchona

Liked: Cleanliness, property conditions & facilities, room comfort
The place is serene and quiet, I just found it odd not to have DStv at such a Hotel. The Bar is not open to customer choices but rather kind of dictated one.
Stayed 3 nights in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Great environment. Wonderful restuarant with a nice pool area for relaxation. Also conveniently located close to Crossroads shopping complex and City Mall.
Stayed 1 night in Sep 2021
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay at crossroads

Stayed at Crossroads hotel, we had a very welcome reception from the day we arrived, the team at crossroads were very polite and cheerful. Food was very nice we had plenty of options to select from, i highly recommend this place for anyone who wants a little vacation or business, its truly a relaxing place and atmosphere is wonderful!
Stayed 3 nights in Jul 2020
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Food court, stores and banking nearby.
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel centrally located with malls and eating places just a walk away. very convenient but if you drink alcohol make arrangements to get its outside the hotel. No alcohol here.
Stayed 1 night in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
My stay was good. Everything was okay except the gym did not have towels. It was difficult to workout without wiping sweat. I suggest they always have towels and drinking water available at the gym
Stayed 1 night in Oct 2019
Verified

8/10 Good

ＧＡＺＡ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レストランスタッフの対応は大変すばらしかったです。 残念だったのは、チェックインの時に名前がなかったり、2泊予約したのに1泊だと思われていたり、エクスペディアとの連携がきちんと行われていなかったことです。 お風呂は熱いお湯が出て、湯量も充分でした。
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Didn't like the breakfast. Also the bathroom doesn't have the dryer, as it is fixed to the wall in the room - in the drawer.
Stayed 11 nights in Jun 2019
Verified

10/10 Excellent

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ones again.

It is always a good experience at Crossroads. That's why it is my first choice 😉
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kFriendly helpful staff, good buffet breakfast, and dinner at restaurant was quite good (although "spicy" could have been spicier). The rooms look a bit tired/worn, but are comfortable.
Stayed 3 nights in May 2019
Verified

8/10 Good

albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the Deluxe aisle of the hotel and I really appreciate the comfort and space of the rooms.
Stayed 3 nights in Mar 2019
Verified

6/10 Okay

Irine

Liked: Cleanliness, property conditions & facilities, room comfort
Internet was not good. Alcohol was not served.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Márcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel, with good Deluxe Rooms

In general the Hotel is quite decent, with a good range of services. Unfortunately they don't serve any alcohol inside the hotel, which can be annoying if you want to like to drink some wine or beer during the meal. Breakfast was OK, and regarding the room I was lucky to book the deluxe room, which is significantly better than the standard rooms. In my opinion the difference in price justifies, as the standard rooms are quite low standard. Regarding the location it's good if you are doing something on that side of town, because to come to city center on traffic hours will be a nightmare (obviously for Lilongwe standards, which which 20-30 minutes in traffic is a nightmare). WiFi in general works well.
Stayed 2 nights in Nov 2018