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Raffles Hainan

5.0 star property

Photo gallery for Raffles Hainan

4 restaurants; breakfast, lunch and dinner served
Grand Room, 2 Double Beds | Exterior
Aerial view
Lobby
Premium bedding, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Free airport shuttle
  • Parking included
  • Restaurant
The current price is NZ$591
includes taxes & fees
14 July - 15 July

Explore the area

View map
Clearwater Bay Avenue,, Yingzhou Town, Lingshui, Lingshui, Hainan, 572427
  • Place, Qingshuiwan Golf Club
    ‪4 min drive‬
  • Place, Yalong Bay
    ‪42 min drive‬
  • Place, Dadonghai Beach
    ‪47 min drive‬
  • Airport, Sanya (SYX-Phoenix Intl.)
    ‪47 min drive‬

Room options

View all photos for Raffles, Suite, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Raffles, Suite, 1 Double Bed

  • Garden view
  • Sleeps 7
  • 1 Double Bed
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed (Clearwater Bay)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Clearwater Bay)

  • Garden view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Garden Area (Clear Water Bay)

A modern hotel room with a large bed, a TV, a desk, and a balcony with a view of greenery.

Suite, 1 King Bed, Garden Area (Clear Water Bay)

  • Garden view
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Double Bed, Private Pool (Clear Water Bay)

Suite, 1 Double Bed, Private Pool (Clear Water Bay)

Suite, 1 Double Bed, Private Pool (Clear Water Bay)

  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Family Room, 2 Single Beds, Balcony

Family Room, 2 Single Beds, Balcony

Family Room, 2 Single Beds, Balcony

  • Garden view
  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds

Family Room, 2 Double Beds

  • Garden view
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Grand Room, 1 Queen Bed, Ocean View

Premium bedding, minibar, in-room safe, desk

Grand Room, 1 Queen Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Grand Room, 2 Queen Beds, Ocean View

A hotel room with a bed, a desk, a chair, a sofa, a small table, and a view of the ocean.

Grand Room, 2 Queen Beds, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View

Junior Suite, 1 King Bed, Balcony, Ocean View

Junior Suite, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed, Private Pool

Junior Suite, 1 King Bed, Private Pool

Junior Suite, 1 King Bed, Private Pool

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • Garden view
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds

  • Garden view
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Double Beds, Ocean View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Premium Suite, 1 Double Bed, Private Pool (Bay)

A modern hotel room with a sofa, two armchairs, a coffee table, and a large sliding glass door leading to a garden.

Premium Suite, 1 Double Bed, Private Pool (Bay)

  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Premium Suite, 1 Double Bed (Bay)

Premium Suite, 1 Double Bed (Bay)

Premium Suite, 1 Double Bed (Bay)

  • Garden view
  • Sleeps 4
  • 1 Double Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds, Private Pool

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Private Pool

  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 Double Bed (The Writer's)

Suite, 1 Double Bed (The Writer's)

Suite, 1 Double Bed (The Writer's)

  • Garden view
  • Sleeps 6
  • 1 Double Bed
  • Free wired internet

View all photos for Royal Villa, 2 Double Beds, Private Pool

Royal Villa, 2 Double Beds, Private Pool

Royal Villa, 2 Double Beds, Private Pool

  • Sleeps 7
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Twin Room, 2 Single Beds, Private Pool

A hotel room with a large sliding glass door to a pool, a sofa, a bed, a desk, and a lamp.

Standard Twin Room, 2 Single Beds, Private Pool

  • Mountain view
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Private Pool

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Private Pool

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Grand Villa (Pool)

Premium bedding, minibar, in-room safe, desk

Grand Villa (Pool)

  • Garden view
  • Sleeps 8
  • 2 Double Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a sofa, a small table, and a view of the ocean.

Room, 1 King Bed, Ocean View

  • Bay view
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premium Villa, 1 King Bed (Pool)

Premium bedding, minibar, in-room safe, desk

Premium Villa, 1 King Bed (Pool)

  • Garden view
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Grand Room, 2 Double Beds

A hotel room with two beds, a sofa, a coffee table, and a painting on the wall.

Grand Room, 2 Double Beds

  • Garden view
  • Sleeps 14
  • 2 Double Beds
  • Free wired internet

About the area

Lingshui

At Raffles Hainan, you'll be connected to a shopping centre and 3.8 km (2.4 mi) from Qingshuiwan Golf Club. Highlights at this luxury resort include 4 restaurants, 3 outdoor swimming pools and 2 bars/lounges. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The restaurant, 百味中餐厅, serves Chinese cuisine and is open for lunch and dinner. 大堂吧 is the resort's own lobby lounge. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site 24-hour gym and outdoor tennis court. 8504 square feet (790 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include limo/town car service. Additionally, you'll find free wired Internet in public areas, a hot tub and a sauna. Buffet breakfast is available daily between 7 AM and 11 AM. There's also free self parking, along with the convenience of a free airport shuttle. .With a stay at this 5-property class Lingshui resort, you'll be 34.4 km (21.4 mi) from Wuzihzhou Island Beach.
View more Resorts in LingshuiOpens in a new window

What's nearby

  • Qingshuiwan Golf Club - 4 min drive - 3.7 km
  • Yalong Bay Tropical Paradise Forest Park - 39 min drive - 51.7 km
  • Yalong Bay - 42 min drive - 49.2 km
  • Dadong Sea - 44 min drive - 58.4 km
  • Dadonghai Beach - 47 min drive - 60.2 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 68 min drive

Restaurants

  • ‪椰小鸡清水湾店 - ‬7 min drive
  • ‪Desa Restaurant | Raffles Hainan Hotel - ‬4 min drive
  • ‪Sabai Sabai - ‬14 min drive
  • ‪Bar Ronero - ‬4 min drive
  • ‪The Dempsey - ‬14 min drive

About this property

Raffles Hainan

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Bring your whole family to Raffles Hainan for summer fun including 3 outdoor swimming pools, a children's pool and outdoor tennis courts.

There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Wired Internet is free in public spaces. This luxury resort also offers a 24-hour fitness centre, a hot tub and a steam room. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Lingshui resort.

  • 319 guestrooms or units
  • 11 levels
  • 2 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 8504 sq ft of conference space
  • 790 sq. m of conference space
  • Built in 2013
  • Deli
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Raffles Hainan offers 319 air-conditioned accommodations with DVD players and minibars. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Lingshui resort provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and free newspapers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 17 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Similar properties

Exterior
DoubleTree by Hilton Lingshui Hot Spring
Lingshui
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
5.0 out of 5, Exceptional, 1 review
The price is NZ$109
includes taxes & fees
17 June - 18 June
DoubleTree by Hilton Lingshui Hot Spring

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: CNY 300 for adults and CNY 150 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 地沙村全日制餐厅
  • 大堂吧
  • 心畅酒吧
  • 意味海鲜餐厅
  • 百味中餐厅

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Hot tub
  • Outdoor pickleball court
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby bath
  • Baby toys
  • Children's dinnerware
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (8,504 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 17 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 11 floors
  • 2 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2013
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Lifeguards
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Raffles Hainan

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 625 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 300 for adults and from CNY 150 for children
  • Rollaway bed fee: CNY 625 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 10:00 AM to 9:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hainan Raffles
Raffles Hainan
Raffles Hainan Hotel
Raffles Hainan Hotel LingShui
Raffles Hainan LingShui
Raffles Hainan Resort Lingshui
Raffles Hainan Resort
Raffles Hainan Resort
Raffles Hainan Lingshui
Raffles Hainan Resort Lingshui

Frequently asked questions

What is the cancellation policy at Raffles Hainan?

Raffles Hainan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Raffles Hainan?

As of 16 Jun 2026, prices found for a 1-night stay for 2 adults at Raffles Hainan on 14 Jul 2026 start from NZ$591, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Raffles Hainan?

Yep, Raffles Hainan has a free self car park.

Are there any beaches close to Raffles Hainan?

The closest beach to Raffles Hainan is Dadonghai Beach (41.1 km).

Is there a spa on site at Raffles Hainan?

There's no onsite spa, but this property does offer services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Raffles Hainan have a pool?

Raffles Hainan has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 10:00 AM to 9:00 PM.

Does Raffles Hainan have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Raffles Hainan?

Raffles Hainan features 3 outdoor pools, free beach cabanas and 1 hot tub. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Raffles Hainan a romantic place to stay?

1 hot tub and ocean-view dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Raffles Hainan.

Is Raffles Hainan family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as baby baths and children's slippers in the guestrooms, it's no surprise that Raffles Hainan is a hit with families.

Are there hot tubs in the rooms at Raffles Hainan?

No, but there are deep-soaking baths in the guestrooms.

Does Raffles Hainan serve breakfast?

You bet, buffet breakfast is served daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Raffles Hainan?

Yep, there's a free airport shuttle that runs 24 hours a day.

Is there a bar or restaurant at Raffles Hainan?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Raffles Hainan?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Raffles Hainan?

No, pets and service animals are not allowed.

Is there a golf course on site at Raffles Hainan?

There is a golf course next to Raffles Hainan.

Raffles Hainan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 23 reviews
Rating 8 - Good. 5 out of 23 reviews
Rating 6 - Okay. 1 out of 23 reviews
Rating 4 - Poor. 0 out of 23 reviews
Rating 2 - Terrible. 2 out of 23 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Yu-er

Liked: Staff & service, amenities, property conditions & facilities
This is my second time here. Great breakfast buffet! So many options, my family enjoyed a lot. Hotel is a bit old… I need to push super hard to close my room door. I booked a private pool room but the pool doesn’t look clean… Overall the experience was good because of the breakfast but prob wont come back again unless they renovate or have new activities going around.
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Bielka

Liked: Cleanliness

Esperaba mucho más de este hotel Raffles

Cada vez que voy a la cadena de hoteles Raffles la atención es exquisita lamentablemente en este hotel nadie hablaba inglés las pocas personas que lo hablaban no se les entendía no había comida internacional solamente había comida asiática.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, use of water- pools, fountains, overflows- particularly well presented and contributes to an atmosphere of calm. Numerous small sculptures representing all the birds on the island are a particular delight, too. Lagoon pool is gorgeous- shaded, winding and calm in areas even when children and families are playing in other areas. The spa is particularly tranquil and the services are designed to promote calm and wellness. What makes this hotel different from the other 5 star properties on the island, however, is the staff. Their willingness to please and their determination to provide excellent service is without doubt the best I have seen in China. Raymond, BeiBei, Walt, Jane, Chef Eric ... so many names that could be mentioned, including the new GM, Gerry, who is determined to make this property truly outstanding. We have stayed in countless properties throughout China, including Hainan Island- this is the best so far. Not everything is perfect yet- but the potential and determination are there. It is one of the few hotels in China to which we will return. This hotel understand what 5 stars should mean.
Stayed 8 nights in Jun 2021
Verified

8/10 Good

MARCOS

Liked: Room comfort
It is not what I expected from Raffles...
Stayed 7 nights in Dec 2020
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stayed at Hainan Island. On the night of the 26th, the day before, I asked the staff in the lobby. Does the hotel have a currency exchange service? One girl told me that without this service, I can go to a nearby bank. So I went to the bank twice the next day and waited for an hour. But the bank asked me why I didn't redeem it at the hotel? The hotel you live in has always cooperated with our bank and can exchange currency directly. I was very surprised. I don't understand why the female staff told me that I didn't exchange the service. It was because of this that our trip was completely paralyzed. We were all very angry because we spent a lot of time at the bank. I didn't even think that such a high-class hotel could not even meet such a low service requirement. When I left the hotel, I asked another staff member if I could exchange money. Like the bank, she was sure that the hotel had this service.
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工服務細心就到,餐廳食物有質素,有機會會再度入住
Stayed 3 nights in Sep 2019
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places I’ve ever stayed! Raffles is great! Expedia on the other hand is not. I had a horrible experience with them on the rest of my travels. Be sure when after you book call the hotel, verify the address and information. My experience with the other hotels that I booked was that the address was 3 hours on the other side of town and their phone number didn’t work! But as far as Raffles, it was the only thing they got right. However I recommend going straight to the Raffles website and booking it through them. ✌
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

YUNXI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

完美的出游，独特的新年体验！

陵水雅居乐来福士酒店，发挥了来福士一贯的完美体验，入住非常的棒，下次来海南一定还会来来福士！
Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

jiandong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店设置非常好，服务很棒，就是位置比较偏，去海棠湾和亚龙湾都需要30分钟以上的车程
Stayed 1 night in Jul 2017
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alles tiptop!

Für uns war der Aufenthalt ganz wunderbar. Das Personal ist sehr freundlich und hilfsbereit. Hilfreich war jedoch, dass wir wenigstens etwas Chinesisch sprechen, da das Personal im Allgemeinen kaum Englisch beherrscht, von Ausnahmen abgesehen. Die Umgebung, die Anlage, Zimmer und Restaurants sind ausgezeichnet. Das Frühstück ist unvorstellbar vielfältig. Allerdings ist das Mittag- und Abendessen insbesondere im italienischen Restaurant extrem teuer. Da es keine Ausweichmöglichkeiten gibt, ist das Budget schwer kalkulierbar. Mit Wein ist man zu zweit schnell 200,- Euro los Die Qualität ist jedoch rundum vorzüglich. Wir hatten eine tolle Zeit, haben uns sehr wohl gefühlt und nichts zu beanstanden.
Verified

8/10 Good

Fritha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consistent and friendly.

Clearwater Bay is about 60 minutes north of Sanya airport. We took the free shuttle there (take free airport shuttle bus to temporary car park, then jump on Raffles shuttle for 2 hours) ...and returned to the airport by private car from RMB600 (50 mins). Would recommend the Italian restaurant and the one downstairs from it at the resort. Very pricey meals - especially as it's pretty much the only place on the block up and running. Much development happening in the bay. But this doesn't impact on the resort. The spa is mighty fine and the staff are super friendly. We stayed during the low season and not only got a great upgrade but a very late checkout to match our evening flight. Highly recommend the premium ocean view rooms looking over the beach front. Watch out for the beach umbrellas, they do not filter the sun rays even if you are shaded. This was the second visit to this hotel. May book again for next year as service and delivery were consistently high for most aspects. English is not fluent for most staff. But it is functional and they seemed to be trained in the basics and take pride in their work.
Verified

8/10 Good

Veronica

Liked: Cleanliness, property conditions & facilities, room comfort

Muito bom, porém overpriced

A estrutura e comodidades do hotel correspondem a um hotel 5 estrelas, porém achei que o serviço poderia ser melhor. Muitos funcionários não falam ou entendem inglês, no momento do check in nem a recepcionista nem o gerente souberam me passar informações sobre a comemoração do Ano Novo nos restaurantes e bar do próprio hotel. Me disseram que iriam verificar e que me ligariam em 5 minutos, porém nunca recebi a ligação. Pudemos fazer o late check out (às 14h) sem nenhum custo. A area da piscina é muito boa, na praia há infraestrutura do hotel. O hotel fica bem afastado da cidade, não há opções do que fazer fora do hotel na região.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unsatisfied

Hotel's in-room book recommended few tourist places but I asked hotel's staff how could I get there, they said very far, 80/90km away to Luihuitou, Famous Kuan Yin temple, Tianyahaijiao etc all too far. Told me to stay in the hotel instead! And the taxi cost will be extremely high to get me back and forth. Very unhappy about the arrangement made by hotel for my transport pick up to airport. They told me it would cost me RMB/CNY300 for an empty car to pick me up at 6am on my departure, I agreed to it. However on the day, after I boarded the private taxi, the driver told me it is RMB/CNY350. I said the night before hotel did call to confirm for me but why they had to increase the price again?? Very dishonest. Also, at check into hotel, I requested for non smoking room the hotel staff told me the whole hotel is smoke free. I said ok. However my room had ash tray and matches and sofa table carpet had been burnt by cigerattes. I asked the hotel staff was it smoking room or non smoking room I was given, the reply I got was they cannot control guests who choose to smoke! I told them if your hotel is smoke free, you have the rights to stop guests from smoking and fine them if caught smoking! Any other international hotels are strict with their regulations and I am very surprised that this Raffles Hainan is not!
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome service

Overall has been a very good service hotel. Only need to have more variety for food choices.
Verified

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Undiscovered Relaxation Paradise

We had a wonderfully relaxing holiday at Raffles. A very stylish and luxurious break and felt like we were the only ones the the entire time. Great food and amazing service from all the staff. There are staff absolutely everywhere just waiting to help and assist you in any way you need them to. The beach and pools are ideal to relax in or swim in. The rooms are all huge and make you feel very much at home with all the creature comforts you could hope for. A truly relaxing holiday location that would also be an ideal honeymoon location given the relax and service. We will definitely go again. Worth going all that way for.
Verified

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Verified

10/10 Excellent

chi wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

SHOUCHIH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

10/10 Excellent

Batyr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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