Bairro Alto Hotel

5.0 star property
Luxury hotel with full-service spa and fitness centre

Photo gallery for Bairro Alto Hotel

Exterior
Minibar, in-room safe, desk, blackout curtains
Prestige Tejo
Rooftop terrace
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Gym
The current price is NZ$875
includes taxes & fees
17 Dec - 18 Dec

Explore the area

View map
Praca Luis De Camoes 2, Lisbon, Lisbon, 1200-243
  • Place, Rossio Square
    ‪5 min walk‬
  • Place, Santa Justa Elevator
    ‪5 min walk‬
  • Place, Avenida da Liberdade
    ‪8 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪10 min drive‬

Room options

Classic Chiado Twin

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Renovated in 2019
Blackout curtains
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Classic Tejo

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Renovated in 2019
Blackout curtains
Bathrobes
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Prestige Tejo

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Renovated in 2019
Blackout curtains
Separate bath and shower
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Renovated in 2019
Blackout curtains
Separate bedroom
  • 49 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Junior Suite

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Renovated in 2019
Blackout curtains
Separate bedroom
  • 49 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Suite Tejo

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Renovated in 2019
Blackout curtains
  • 66 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Business Single Room

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Renovated in 2019
Blackout curtains
Bathrobes
  • 18 sq m
  • City view
  • Sleeps 1
  • 1 Large Twin Bed

Chiado Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Pillow menu
Renovated in 2019
  • 58 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Classic Chiado

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Renovated in 2019
Blackout curtains
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Classic Chiado Corner

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Renovated in 2019
Blackout curtains
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Prestige Chiado

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Renovated in 2019
Blackout curtains
Separate bath and shower
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About the area

Lisbon

A luxury stay in the heart of Lisbon awaits you at Bairro Alto Hotel, a recipient of the prestigious Conde Nast Hot List award in 2020. Within just a 10-minute stroll, you'll find popular attractions like Rossio Square and Santa Justa Elevator. Highlights at this boutique hotel include a full-service spa, a restaurant and a bar/lounge. .A day of pampering can include massages and body wraps. Terrace BA is open for lunch and dinner. Enjoy the gym and sauna. Business amenities include 4 meeting rooms and a business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:30 AM and 11:30 AM and on weekends between 7:30 AM and noon. There's also valet parking, along with the convenience of an airport shuttle. .Within a 15-minute walk of this 5-property class Lisbon City Center hotel, attractions include Avenida da Liberdade and Castle of São Jorge.

What's nearby

  • Rossio Square - 5 min walk - 0.5 km
  • Santa Justa Elevator - 5 min walk - 0.5 km
  • Commerce Square - 7 min walk - 0.6 km
  • Mercado da Ribeira - 7 min walk - 0.6 km
  • Avenida da Liberdade - 8 min walk - 0.7 km

Getting around

  • Pç. Luis Camões Stop - 1 min walk
  • Cais do Sodré Station - 7 min walk
  • Lisbon (LIS-Humberto Delgado) - 28 min drive

Restaurants

  • ‪A Brasileira - ‬2 min walk
  • ‪Quiosque de Refresco - ‬1 min walk
  • ‪O Trevo - ‬1 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Fábrica Coffee Roasters - ‬1 min walk

About this property

Bairro Alto Hotel

Luxury hotel with full-service spa and fitness centre
Bairro Alto Hotel offers its guests a full-service spa, a sauna, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 4 meeting rooms. A library, a terrace, and multilingual staff are also featured at the luxury Bairro Alto Hotel. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. A complete renovation of Bairro Alto Hotel was completed in August 2019.

This 5-star Lisbon hotel is smoke free.

  • 1 building
  • 87 guestrooms or units
  • 6 levels
  • Built in 2005
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Bairro Alto Hotel offers 87 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. This Lisbon hotel provides complimentary wireless Internet access.

Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Bairro Alto Hotel is listed in the 2020 Condé Nast Traveller Hot List.
The property is a member of the Leading Hotels of the World.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Covered valet parking on site (EUR 35 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 11:30 AM on weekdays and 7:30 AM to noon on weekends; EUR 35 to 50 for adults and EUR 35 to 50 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Terrace BA

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • High chair
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - August 2019
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 120.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 35 to 50 for adults and EUR 35 to 50 for children
  • Airport shuttle fee: EUR 60 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: EUR 35 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 237

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Bairro Alto
Bairro Alto Hotel
Bairro Alto Hotel Lisbon
Bairro Alto Lisbon
Bairro Alto Lisbon
Hotel Bairro Alto
Bairro Alto Hotel Hotel
Bairro Alto Hotel Lisbon
Bairro Alto Hotel Hotel Lisbon

Frequently asked questions

What is the cancellation policy at Bairro Alto Hotel?

Bairro Alto Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Bairro Alto Hotel?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at Bairro Alto Hotel on 17 Dec 2025 start from NZ$859.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Bairro Alto Hotel?

Yep, Bairro Alto Hotel has covered valet parking with in/out privileges for EUR 35 per day.

Are there any beaches close to Bairro Alto Hotel?

The closest beach to Bairro Alto Hotel is Costa da Caparica Beach (11.6 km).

Is there a spa on site at Bairro Alto Hotel?

Yep, there is an onsite spa at Bairro Alto Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Is Bairro Alto Hotel family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Bairro Alto Hotel is a hit with families.

Does Bairro Alto Hotel serve breakfast?

Yeah, cooked-to-order breakfast is available on weekdays between 7:30 AM and 11:30 AM and on weekends between 7:30 AM and noon.

Is there a free airport shuttle available at Bairro Alto Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Bairro Alto Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Portuguese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Bairro Alto Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Bairro Alto Hotel?

No, only service animals are allowed.

Reviews

Bairro Alto Hotel Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 510 out of 643 reviews
Rating 8 - Good. 92 out of 643 reviews
Rating 6 - Okay. 27 out of 643 reviews
Rating 4 - Poor. 11 out of 643 reviews
Rating 2 - Terrible. 3 out of 643 reviews

Reviews

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Make sure you secure your valuables in your room. Its hard to give a positive review when an expensive gold broach goes missing from the room. I had just purchased it for my wifes birthday. The front desk did apologize but could do nothing. They claimed noone was in my room for turn down service but things were clearly moved. The carry on suitcase I had against a wall had been turned around and a robe was also missing. This ruined what was otherwise a good stay.
Stayed 9 nights in Sep 2025

10/10 Excellent

Tayteona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, amazing breakfast on the rooftop amazing service, excellent location definitely recommend I would stay there again beautiful experience right in the heart of Lisbon
Stayed 3 nights in Aug 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Daryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Aug 2025

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the best, most accommodating, and friendliest hotels I’ve ever stayed in. It’s also incredibly beautiful, classy, chic, and clean. We were so pleased with the welcoming staff and everything we experienced at the hotel. The room is spacious and provides everything you need. Even Le Labo amenities, blow dryer, iron and board, and even did turn down service each night. I can’t compliment the staff enough. They did a fantastic job making us feel welcome and like family. Everyone was so kind and helpful. The spa was top notch and we really enjoyed our massages and facials. I am still glowing. The gym is perfect and so is the sensory shower, sauna and other wellness amenities. The restaurant and bar was delicious snd extremely high quality. We were so so happy with our stay and were sad to leave. Thanks to everyone who went above and beyond for us.
Stayed 3 nights in Aug 2025

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were very uncomfortable Room was too small and no space for luggage if you staying longer than one week. Web said for 3 people but only space, and barely, for two people.
Stayed 4 nights in Aug 2025

10/10 Excellent

Patricia, Princeton

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for excellent dining and shopping in Lisbon. The rooftop cannot be beat for the view! We enjoyed breakfast and drinks on the rooftop every day. It is such a lovely view and the staff was truly wonderful.
Stayed 4 nights in Jul 2025

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room, bed, and bathroom were top tier.
Stayed 5 nights in Jul 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is outstanding!
Stayed 4 nights in Jul 2025

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay with friendly and very helpful staff.
Stayed 5 nights in Jun 2025

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

wendy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel in a great section of town! Rooftop, breakfast, and especially the staff were extraordinarily helpful and cheerful! Highly recommend!!
Stayed 5 nights in Jun 2025

6/10 Okay

Maria

Stayed 3 nights in May 2025

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente hotel de primera categoría , pero no son contantes en el servicio de habitación. ! cada día es diferente pero la comida excelente los desayunos están bien , la habitación es pequeña pero cómoda
Stayed 3 nights in Jun 2025

4/10 Poor

Earl

Liked: Property conditions & facilities
They booked taxi to airport and charge 70 euros when we got to airport taxi driver charged us amd said he doesn't get paid by hotel. Scam
Stayed 2 nights in Jun 2025

6/10 Okay

Rajsree

The shared facilities were very tight and the single room very small.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel for only one night but I could've stayed forever! The property is beautiful, the check in team we dealt with were fantastic, welcoming and made every effort to get us in early. Which they did. Our rooms were gorgeous, clean, well styled, amazing. And there is an onsite bakery/coffee which is incredible. Up a few stairs from the bakery is a wonderful lounge where you can enjoy your treat, bring a laptop and work or just hang out. We ate dinner at Bahr which is the restaurant on the 5th floor and let me tell you, it knocked us all for a loop. We lucked out and were seated directly in front of the kitchen and watched with expert choreography the team deliver the most modern, delicious takes on Portuguese food. The chicken piri piri nuggets, we could have eaten 100 of them. Yes we ordered several of them! Then as the evening was about to end the chef came by to check in, so classy. 24 hours at this hotel and I'm obsessed - thank you for a wonderful time in Lisbon, will be back for sure!!
Stayed 1 night in May 2025

10/10 Excellent

adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury in the heart of Lisbon. Walking distance to everything. Very nice restaurant and bar on floor 5 with a terrace and a view.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the experience at Bairro Alto Hotel. Will stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bairro Alto Hotel is centrally located with convenient access to many of the more popular atractions in Lisbon. The neighborhood around the hotel is very walkable and has many good shops and restaurants. What really sets the hotel apart though is the friendly staff. Everyone working at the hotel is pleasent, friendly and helpful. We felt well taken care of. This is our second time staying at the hotel and we can't recommend it highly enough
Stayed 2 nights in Mar 2025

10/10 Excellent

Jianming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bairro Alto Hotel is a truly fine hotel. The staff are highly trained, the facilities are beautifully designed and well maintained, and every detail reflects elegance and care. Its superb location makes it incredibly convenient for exploring the city. The breakfast is thoughtfully prepared—well balanced and of high quality. On a morning when we had to leave early, the hotel even provided us with a breakfast bag, which was a very considerate touch. The staff, including Alex and the concierge team, were all exceptionally friendly and helpful. One detail worth mentioning: we noticed a small issue in our room and reported it to the front desk. To our surprise, Tatiana, the Guest Relations Manager, personally reached out to us and kindly offered a complimentary upgrade to a beautiful room. We truly appreciated this gesture—it showed how much the hotel values its guests and is committed to ensuring a perfect stay. This thoughtful response speaks volumes about the hotel’s service philosophy.
Stayed 3 nights in Mar 2025