Our stay at this hotel was overall mixed. The property itself is beautiful, and the atmosphere felt welcoming. Our room, while nicely designed, was a bit small and lacked storage space to fully unpack.
Check-in was a highlight— the woman who assisted us was incredibly kind and made the process smooth and pleasant.
However, there were a couple of issues that impacted our experience. On our first day, the hotel had a water outage. Luckily it was resolved before we needed to leave, but it was still an inconvenient start.
Most importantly, the breakfast service was extremely disappointing. The man working the breakfast area was consistently rude, and his attitude made the experience uncomfortable. When we asked simple questions, he responded with unnecessary attitude. I also overheard him refer to another guest as “gorda” (fat) in Portuguese, which was shocking and completely unacceptable. This reflects poorly on the hotel and is something management should address immediately.
Because of this, we chose not to return for breakfast, despite having paid for it each day. Unfortunately, this experience alone would keep us from staying here again.