4/10 Poor
Felix, Abilene
Travelled with family
3 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Iv stayed there before in the past and it was nice and clean. This time it was bad. The first room the floors were dirty, sheets had holes on them, and the couch smelled like urine. I told the front desk and the guy got upset and asked me if I expected them to go clean it in the middle of the night. He eventually gave me another room that was slightly cleaner. I ended up getting a swifter and cleaning the floors myself. The front desk guy was so rude. I asked for an extra towel for my kids, and he said he was going to have to charge me more because I didn’t pay the rate for having 2 kids. I told him I put on the information correctly on Expedia and that was the rate I paid for. He starts asking me what my business in town is like it was an interrogation. The towels ended up having holes in them as well and I bought my own after that. The next day the front desk guy is standing in the hall with his hands on his waist staring at me leaving like he was trying to intimidate me. The new room still had cigarette burns on the beds and the chairs were so dirty and stained. One of the days I was there I left in the morning to grab food and left the do not disturb sign. Minutes after I left, house keeping was still knocking on the door. Makes me wonder if no one was there if they would have still entered. Last time there honestly.
Felix
Stayed 4 nights in Feb 2024