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Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

3.0 star property
Suburban hotel with free breakfast and free airport shuttle

Photo gallery for Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Exterior
Restaurant
Property amenity
Lobby
Hypo-allergenic bedding, down duvets, desk, laptop workspace

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$142
includes taxes & fees
15 Jan - 16 Jan

Explore the area

View map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Onondaga Lake Park
    ‪15 min walk‬
  • Place, Lake Onondaga
    ‪16 min walk‬
  • Place, Sainte Marie among the Iroquois
    ‪1 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 Double Bed

King Room - Non-Smoking

  • Sleeps 4

2 Double Beds, Deluxe Room, Non-Smoking

  • Sleeps 4

Deluxe King Room-Non-Smoking

  • Sleeps 4

1 Double Bed, Mobility/Hearing Accessible Room, Bathtub W/Grab Bars, Non-Smoking

  • Sleeps 2

2 Double Beds, Non-Smoking

  • Sleeps 4

1 Double Bed, Hearing/Mobility Accessible Room, Roll-in Shower, Non-Smoking

  • Sleeps 2

1 Double Bed, Mobility Accessible Room, Bathtub W/ Grab Bars, Non-Smoking

  • Sleeps 2

View all photos for 1 Double Bed, 1-Bedroom, Suite, Non-Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

1 Double Bed, 1-Bedroom, Suite, Non-Smoking

  • Sleeps 1

About the area

Liverpool

At Randolph Hotel Liverpool/Syracuse/Airport West, Trademark you'll be within a 15-minute walk of Hopkins Road County Park and 2.2 km (1.4 mi) from Salt Museum. Highlights at this hotel include a complimentary breakfast, free self-parking and a free airport shuttle. .This business-friendly hotel offers free WiFi in public areas and a 24-hour fitness centre, and has a business centre. Other amenities include a 24-hour business centre and a microwave in a common area. There's also RV/bus/truck parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute drive of this 3-property class Liverpool hotel include Destiny USA and Syracuse University.

What's nearby

  • Onondaga Lake Park - 15 min walk - 1.3 km
  • Hopkins Road County Park - 16 min walk - 1.4 km
  • Lake Onondaga - 16 min walk - 1.4 km
  • Salt Museum - 20 min walk - 1.7 km
  • Sainte Marie among the Iroquois - 1 min drive - 1.5 km

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Syracuse, NY (SYR-Hancock Intl.) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Francesca's Italian Kitchen - ‬2 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪KFC - ‬3 min walk

About this property

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Suburban hotel with free breakfast and free airport shuttle
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 30000 square feet (2700 square metres) and includes conference space. An area shuttle within 3 miles and A roundtrip airport shuttle (available 24 hours) are free. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Randolph Hotel Liverpool/Syracuse/Airport West, Trademark. Self parking is free.

This 3-star Liverpool hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Conference rooms
  • 30000 sq ft of conference space
  • 2700 sq. m of conference space
  • Continental breakfast (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Wedding services available
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers 198 air-conditioned accommodations with a hairdryer and an iron/ironing board. Beds feature down duvets. A pillow menu is available. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Similar properties

Exterior
Super 8 by Wyndham Liverpool/Syracuse North Airport
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.4 out of 5, Excellent, 3,149 reviews
The price is NZ$132
includes taxes & fees
18 Jan - 19 Jan
Super 8 by Wyndham Liverpool/Syracuse North Airport

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free shopping centre shuttle
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport, train station and bus station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to March 31 2026 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday and Sunday:
  • Bar/lounge
  • Restaurant
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Restaurant
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day (maximum USD500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Frequently asked questions

What is the cancellation policy at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

As of 9 Jan 2026, prices found for a 1-night stay for 2 adults at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark on 15 Jan 2026 start from NZ$141.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Yep, Randolph Hotel Liverpool/Syracuse/Airport West, Trademark has a free self car park.

Are there any beaches close to Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

The closest beach to Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is Oneida Shores (15.1 km).

Is Randolph Hotel Liverpool/Syracuse/Airport West, Trademark family-friendly?

You bet! With amenities such as a free shopping shuttle and a free airport shuttle, as well as free infant beds in the guestrooms, it's no surprise that Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is a hit with families.

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark serve breakfast?

Yeah, free continental breakfast is on offer weekdays between 6:30 AM and 9:30 AM and weekends from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

What time are check-in & check-out at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark Reviews

Reviews

6.6
Rating 10 - Excellent. 248 out of 1003 reviews
Rating 8 - Good. 219 out of 1003 reviews
Rating 6 - Okay. 201 out of 1003 reviews
Rating 4 - Poor. 167 out of 1003 reviews
Rating 2 - Terrible. 168 out of 1003 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Wesley

Travelled with family
Wi-fi was listed but it did not work in the room number 640. Registration clerk told me that nothing can be done about it, that this room is far and the wi-fi signal is poor., He refused to switch the room.
Stayed 1 night in Oct 2025

10/10 Excellent

Tekesha

Stayed 1 night in Oct 2025

4/10 Poor

Teresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The beds are small and there was hair on the bathroom floor.
Stayed 1 night in Oct 2025

8/10 Good

Linda

Stayed 1 night in Oct 2025

8/10 Good

Robert, Wylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the stay was outstanding. The minuses would be: no refrig or microwave in room, it was difficult to see signage for the hotel from the road.
Stayed 1 night in Oct 2025

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Beth

Stayed 7 nights in Sep 2025

4/10 Poor

EDWARD

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Very disappointed in this visit. Our first room had a malfunctioning TV and the a/c was a free standing unit that's hose was duct taped to the window to ventilate. The second room we were given had a thermostat that didn't work properly. It was set at 65 degrees and the temperature in the room was 76 degrees and climbing. The third room, at least, had a functioning TV but another a/c unit that was vented out the window. The desk clerk didn't seem to be very infomed. I did the online check-in but had to do it again when we got there. She said she didn't see it - although it didn't appear that she actually looked. My husband asked about the "free bottled water " and she said she didn't know anything about that. The breakfast was mostly very cold including the eggs. However, the bacon was warm. It was extremely underwhelming. This is the first time I've written a negative review for a hotel. And we've stayed in many over the years and never as disappointing as this.
Stayed 2 nights in Oct 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nostalgic property, a little out dated but still an excellent value. The employees were very nice.
Stayed 1 night in Oct 2025

2/10 Terrible

Meredith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water. Awful
Stayed 1 night in Sep 2025

6/10 Okay

Lucia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Parking was fine and I did not go to the gym.
Stayed 4 nights in Sep 2025

6/10 Okay

Margaret

Stayed 1 night in Oct 2025

10/10 Excellent

Avel-Kristoffer

Business traveller
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2025

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
We had the best room they offered, 6th floor, kind bed... No refrigerator in the room, coffee maker with no coffee or condiments. Only 1 towel and 1 wash cloth in the bathroom. Only 4 pillows on a kind size bed! Coffee downstairs tasted like jail coffee, awful. They sheets, blankets, towels all smelled like county jail, so if you want to know what an inmate smells, come here lol.. I'm not joking.
Stayed 1 night in Oct 2025

8/10 Good

Girard Gumel Junior

Liked: Staff & service, property conditions & facilities
JKB;B/
Stayed 1 night in Sep 2025

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Linda

Room (walls, curtains) had large dried splatter. Carpet needed deep cleaning- portable A/C in room as apparently the wall unit not operational. Would suggest they upgrade the door locks. Very few outlets available. Staff pleasant. Just needs some updating.
Stayed 1 night in Oct 2025

4/10 Poor

Lisa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Overall the state of the hotel was ok. They’re under construction, so I can get past the debris in the hallways. But the overnight construction noise made sleep difficult. They were doing something with the water so there wasn’t any hot water at the hotel for 24 hours. There was hair in the bathtub (not that I could use it without hot water anyway). The room was freezing cold. There was a portable heat unit in the room. I turned it on and the temp up to 84 degrees (max setting). It continuously blew out ice cold air. I let it run for over an hour hoping it would heat up with time. I finally had to turn it off. Thankfully I was just there for a quick overnight and left before the sun the next morning.
Stayed 1 night in Oct 2025

10/10 Excellent

Fathi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 1 night in Sep 2025

2/10 Terrible

Alexander

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty sheets in the room, no response from the hotel upon request to take care of it. Horrible experience
Stayed 1 night in Sep 2025

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2025

8/10 Good

Jonna

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Grace E, Durham

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old carpeting. Odd set up for toilet. Staff and goodies received on our check in was nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Johanna

Stayed 2 nights in Sep 2025