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Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Property class: 3

Photo gallery for Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Exterior
Free daily continental breakfast
Hypo-allergenic bedding, down duvets, desk, laptop workspace
Property amenity
Lobby sitting area

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$141
includes taxes & fees
27 Apr - 28 Apr

Explore the area

View map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Hopkins Road County Park
    ‪15 min walk‬
  • Place, Onondaga Lake Park
    ‪15 min walk‬
  • Place, Lake Onondaga
    ‪1 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

King Room - Non-Smoking

  • Sleeps 4

2 Double Beds, Deluxe Room, Non-Smoking

  • Sleeps 4

Deluxe King Room-Non-Smoking

  • Sleeps 4

1 Double Bed, Mobility/Hearing Accessible Room, Bathtub W/Grab Bars, Non-Smoking

  • Sleeps 2

2 Double Beds, Non-Smoking

  • Sleeps 4

1 Double Bed, Hearing/Mobility Accessible Room, Roll-in Shower, Non-Smoking

  • Sleeps 2

1 Double Bed, Mobility Accessible Room, Bathtub W/ Grab Bars, Non-Smoking

  • Sleeps 2

1 Double Bed, 1-Bedroom, Suite, Non-Smoking

  • Sleeps 1

About the area

Liverpool

At Randolph Hotel Liverpool/Syracuse/Airport West, Trademark you'll be within a 15-minute walk of Hopkins Road County Park and 2.2 km (1.4 mi) from Salt Museum. Highlights at this hotel include a complimentary breakfast, free self-parking and a free airport shuttle. .This business-friendly hotel offers free WiFi in public areas and a 24-hour fitness centre, and has a business centre. Other amenities include a 24-hour business centre and a microwave in a common area. There's also RV/bus/truck parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute drive of this 3-property class Liverpool hotel include Syracuse University and Destiny USA.

What's nearby

  • Hopkins Road County Park - 15 min walk - 1.3 km
  • Onondaga Lake Park - 15 min walk - 1.3 km
  • Lake Onondaga - 1 min drive - 1.5 km
  • Salt Museum - 3 min drive - 3.3 km
  • Syracuse University - 12 min drive - 10.7 km

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Syracuse, NY (SYR-Hancock Intl.) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Denny's - ‬2 min drive
  • ‪KFC - ‬3 min walk
  • ‪Francesca's Italian Kitchen - ‬2 min drive

About this property

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 30000 square feet (2700 square metres) and includes conference space. An area shuttle within 3 miles and A roundtrip airport shuttle (available 24 hours) are free. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Randolph Hotel Liverpool/Syracuse/Airport West, Trademark. Self parking is free.

This 3-star Liverpool hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Conference rooms
  • 30000 sq ft of conference space
  • 2700 sq. m of conference space
  • Continental breakfast (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Wedding services available
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers 198 air-conditioned accommodations with a hairdryer and an iron/ironing board. Beds feature down duvets. A pillow menu is available. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

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The price is NZ$176
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free shopping centre shuttle
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport, train station and bus station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to June 30 2026 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday and Sunday:
  • Restaurant
  • Indoor pool
The following facilities are closed on Monday, Tuesday, Thursday, Friday and Saturday:
  • Restaurant
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day (maximum USD500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Frequently asked questions

What is the cancellation policy at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

As of 26 Apr 2026, prices found for a 1-night stay for 2 adults at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark on 27 Apr 2026 start from NZ$141, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Yep, Randolph Hotel Liverpool/Syracuse/Airport West, Trademark has a free self car park.

Are there any beaches close to Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

The closest beach to Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is Oneida Shores (15.1 km).

Is Randolph Hotel Liverpool/Syracuse/Airport West, Trademark family-friendly?

You bet! With amenities such as a free shopping shuttle and a free airport shuttle, as well as free infant beds in the guestrooms, it's no surprise that Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is a hit with families.

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark serve breakfast?

Yeah, free continental breakfast is on offer weekdays between 6:30 AM and 9:30 AM and weekends from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

What time are check-in & check-out at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark Reviews

Reviews

6.6
Rating 10 - Excellent. 264 out of 1003 reviews
Rating 8 - Good. 200 out of 1003 reviews
Rating 6 - Okay. 199 out of 1003 reviews
Rating 4 - Poor. 169 out of 1003 reviews
Rating 2 - Terrible. 171 out of 1003 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Exactly what I needed for my overnight stay.
Stayed 1 night in Dec 2025

6/10 Okay

Megan

Stayed 1 night in Jan 2026

6/10 Okay

Diego

Travelled with family
Disliked: Amenities
No breakfast as it was offered
Stayed 1 night in Nov 2025

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, amenities
Staff was unprofessional, when we arrived no one had a name tag. They were not prepared for check in, we wanted a deluxe sweet and were bumped down a room because it wasn't clean for us. There was no refrigerator in our room, they did end up delivering one but after an hour and we had to call twice. The pool was under maintenence which was not posted on their site. Portable heater needed to heat the room. No shuttle service available. When checking out the staff was more concerned about their popcorn machine than anything else. Buttons missing on the phone in the room. We were also charged on the wrong card without being asked which payment we would like to use. I would not recommend staying here.
Stayed 1 night in Jan 2026

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness
They shut water off without giving us a heads up or warning.
Stayed 1 night in Jan 2026

8/10 Good

Yucheng

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good room! Everything is clean. but a little cold. the aircondition didn't work well.
Stayed 2 nights in Jan 2026

4/10 Poor

Janayah

Business traveller
Disliked: Property conditions & facilities
The room was in okay condition. But the entire hotel seemed to be in disrepair—exposed flooring and plumbing throughout. The heating system was a major issue. The central unit was out of order and so there was a very loud and obnoxious space heater in its stead. Overall, probably would not choose to stay here again, but you get what you pay for. Silver lining, the staff was nice and accommodating.
Stayed 1 night in Jan 2026

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, amenities
The was spotless and the staff was great
Stayed 1 night in Jan 2026

4/10 Poor

Alex

Stayed 1 night in Dec 2025

10/10 Excellent

Arun

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Clean and peaceful
Stayed 1 night in Jan 2026

10/10 Excellent

Amanda

Clean room and staff was courteous
Stayed 1 night in Sep 2025

10/10 Excellent

Darnell

Liked: Cleanliness, staff & service, amenities
Rooms are spotless and the area and view are very nice. The staff is friendly and very helpful.
Stayed 2 nights in Dec 2025

8/10 Good

Fred

Stayed 4 nights in Dec 2025

10/10 Excellent

Jaita

Stayed 1 night in Jan 2026

2/10 Terrible

Aleander

Stayed 1 night in Dec 2025

4/10 Poor

Jonathon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Check in took for ever there was a line out the door for people checking in. Got to the room portable heat/ac unit was set at 92 degrees. The hallway was cold, stains on the bedsheets, when washing the shower was not draining the water. Parking lot to come in was not shovel and welcome to people bringing in bags. This was a horrible stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service
Yes and yes
Stayed 1 night in Dec 2025

4/10 Poor

Jolany's, miami

Disliked: Cleanliness, amenities, property conditions & facilities
Room needed a lot of updating! Hotel shuttle was not working and we had to uber to and from hotel. Breakfast was very limited.
Stayed 1 night in Dec 2025

6/10 Okay

MOUAIAD

Liked: Staff & service, room comfort
Decent for the price
Stayed 1 night in Dec 2025

10/10 Excellent

Sheena, Sarnia

Stayed 1 night in Oct 2025

6/10 Okay

Marianne

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bedroom was OK, but bedside table didn't work and bathtub plug didn't work so we were up to our ankles in water. The hallways and elevators were really dirty.
Stayed 1 night in Dec 2025

10/10 Excellent

Kathie

Stayed 1 night in Dec 2025

10/10 Excellent

Demetrius

Stayed 2 nights in Nov 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice people, good breakfast, right price.
Stayed 1 night in Dec 2025

8/10 Good

Kaylee

Travelled with group
Disliked: Cleanliness
Room was clean but outdated, hallways were dirty (although it was not filthy, they just needed a vacuum), no hot breakfast was offered, and the staff were very kind and let us check in early with no fee. Would return!
Stayed 1 night in Dec 2025