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Bvlgari Hotel London

5.0 star property
Luxury hotel with full-service spa and fitness centre

Photo gallery for Bvlgari Hotel London

Couples treatment room(s), sauna, steam room, body treatments
Premium Suite, 1 Bedroom, Fireplace | Living room
Executive Room, 2 Queen Beds, Non Smoking
Cocktail bar
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Bar
  • Pet-friendly
  • Parking available
  • Gym
The current price is NZ$2,852
includes taxes & fees
15 July - 16 July

Explore the area

Map
171 Knightsbridge, London, England, SW7 1DW
  • Hyde Park
    ‪3 min walk‬
  • Buckingham Palace
    ‪3 min drive‬
  • Big Ben
    ‪5 min drive‬
  • London (LCY-London City)
    ‪29 min drive‬

Room options

View all photos for Premium Suite, 1 Bedroom, Fireplace

Premium Suite, 1 Bedroom, Fireplace | Living room

Premium Suite, 1 Bedroom, Fireplace

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
  • 160 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Non Smoking

Executive Room, 2 Queen Beds, Non Smoking

Executive Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Non Smoking

Deluxe Room, Non Smoking

Deluxe Room, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom

Signature Suite, 1 Bedroom

Signature Suite, 1 Bedroom

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 160 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 86 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 61 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

Studio Suite, 1 King Bed, Non Smoking

Studio Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 69 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Deluxe Suite, 1 Bedroom, Non Smoking

Deluxe Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

London

A luxury stay in the heart of London awaits you at Bvlgari Hotel London, a recipient of the prestigious Travel & Leisure 500 award in 2021. Within a 5-minute stroll you'll find Hyde Park and Buckingham Palace within a 20-minute walk. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at Bvlgari Spa can include massages, body wraps and body scrubs along with aromatherapy and mani/pedis. The restaurant, Sette, serves Italian cuisine. Nolita Social is the hotel's own cocktail bar. Enjoy the gym, sauna and free pool cabanas as well as access to aerobics classes. 4951 square feet (460 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning English breakfast is served between 7 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class London City Centre hotel, you'll be 2.9 km (1.8 mi) from Big Ben and 3.6 km (2.2 mi) from London Eye.

What's nearby

  • Hyde Park - 3 min walk - 0.3 km
  • Buckingham Palace - 3 min drive - 1.3 km
  • Big Ben - 5 min drive - 2.6 km
  • The British Museum - 7 min drive - 3.6 km
  • London Eye - 8 min drive - 4.0 km

Getting around

  • Knightsbridge Underground Station - 3 min walk
  • London (ZEP-Victoria Train Station) - 4 min drive
  • London (LCY-London City) - 48 min drive

Restaurants

  • ‪EL&N London - ‬3 min walk
  • ‪Freej Swalieh Kuwaiti Food Restaurant - ‬4 min walk
  • ‪Carpo - ‬3 min walk
  • ‪Caffe Concerto - ‬3 min walk
  • ‪Mr Chow - ‬1 min walk

About this property

Bvlgari Hotel London

Luxury hotel with full-service spa and fitness centre
Bvlgari Hotel London offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 4951 square feet (460 square metres) and includes a conference centre. A fitness centre, spa services, and a library are also featured at the luxury Bvlgari Hotel London. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star London hotel.

  • 1 building
  • 85 guestrooms or units
  • 9 levels
  • Conference rooms
  • 4951 sq ft of conference space
  • 460 sq. m of conference space
  • Built in 2011
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Bvlgari Hotel London offers 85 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and free newspapers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Bvlgari Spa has 11 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Bvlgari Hotel London is listed in the 2021 Travel + Leisure 500.

Languages

Arabic, Chinese (Mandarin), English, French, German, Italian, Lithuanian, Polish, Portuguese, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Valet parking on site (GBP 75 per day; includes in/out privileges)

Food and drink

  • Daily English breakfast available 7 AM to noon for a fee: GBP 30 for adults and GBP 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Nolita Social
  • Sette
  • The Bvlgari Lounge

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Free cot
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (4,951 square foot of space)
  • Meeting rooms

Outdoors

  • Free pool cabanas

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lift (98 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 100 per pet, per stay
  • Maximum 1 (weight limit: 66 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 80.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 30 for adults and from GBP 15 for children
  • Airport shuttle fee: GBP 195.00 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: GBP 75 per day (in/out privileges)
  • Pet fee: GBP 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 80.0 per day
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't allowed at Bvlgari Hotel London.

Property is also known as

Bulgari Hotel
Bulgari Hotel London
Bulgari London
Bulgari London Hotel
Hotel Bulgari
Hotel Bulgari London
London Bulgari
London Bulgari Hotel
London Hotel Bulgari
Bulgari London London
Bulgari Hotel London Hotel
Bulgari Hotel London London
Bulgari Hotel Residences London
Bulgari Hotel London Hotel London
Bulgari Hotel London
Bvlgari Hotel London Hotel
Bvlgari Hotel London London
Bvlgari Hotel London Hotel London

Frequently asked questions

What is the cancellation policy at Bvlgari Hotel London?

Bvlgari Hotel London offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Bvlgari Hotel London?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Bvlgari Hotel London on 15 Jul 2025 start from NZ$2,852.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Bvlgari Hotel London?

Yep, Bvlgari Hotel London has valet parking with in/out privileges for GBP 75 per day.

Is there a spa on site at Bvlgari Hotel London?

Yep, Bvlgari Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Bvlgari Hotel London have a pool?

Bvlgari Hotel London has an indoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana.

What luxury perks are available at Bvlgari Hotel London?

Bvlgari Hotel London features a full-service spa, an indoor pool and free pool cabanas. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Bvlgari Hotel London a romantic place to stay?

Couples spa treatments and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Bvlgari Hotel London.

Is Bvlgari Hotel London family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as highchairs and childcare services in the guestrooms, it's no surprise that Bvlgari Hotel London is a hit with families.

Are there hot tubs in the rooms at Bvlgari Hotel London?

No, but there are deep-soaking baths in the guestrooms.

Does Bvlgari Hotel London serve breakfast?

Yep, English breakfast is served daily from 7 AM to noon.

Is there a free airport shuttle available at Bvlgari Hotel London?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Bvlgari Hotel London?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Bvlgari Hotel London?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Bvlgari Hotel London?

Furry friends are welcome at Bvlgari Hotel London, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 30 kg per pet.

Bvlgari Hotel London Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 124 out of 154 reviews
Rating 8 - Good. 21 out of 154 reviews
Rating 6 - Okay. 5 out of 154 reviews
Rating 4 - Poor. 1 out of 154 reviews
Rating 2 - Terrible. 3 out of 154 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful bedrooms comfy beds, Sette restaurant closed 3 days per week. Not functioning during our stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marek, Lugano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegantly understated. All works seamlessly. Very nice staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Philip, Newbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with fantastic staff. Can’t recommend highly enough.
Stayed 1 night in Feb 2025

10/10 Excellent

Shadmani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Valter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best hotels in the world

I absolutely loved my stay! The food was amazing, and the service was excellent. I will definitely be back. It’s one of the best spots in London and in a fantastic location.
Stayed 1 night in Dec 2024

10/10 Excellent

Nandita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience

The hotel was beautiful and exudes luxury. The service and attention given by the staff is extremely good.
Stayed 1 night in Dec 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel with modern style and amenities. Pool was incredible!
Stayed 3 nights in Dec 2024

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Felt it was extremely expensive for size of room. But overall very nice. I probably wouldn’t spend that again for this hotel and would opt for four seasons for that price.
Stayed 6 nights in Nov 2024

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury at its best

Great service. They took longer that expected to have my room ready but they made up for it with a spa treatment that was amazing.
Stayed 1 night in Oct 2024

8/10 Good

Rami

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top tier service, cleanliness impeccable. I would definitely stay here again and again
Stayed 2 nights in Nov 2024

10/10 Excellent

Hanen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best team and hotel

Thank’s to all!!! It was FABULOUS Will be back soon The team is extraordinaire The hotel 100% recommended
Stayed 4 nights in Oct 2024

10/10 Excellent

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a wonderful hotel, service and location. Will be returning!
Stayed 1 night in Oct 2024

10/10 Excellent

Rusong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs are warm, kind and helpful. Hotel’s interior decorations are classy, pleasant and we are are very happy with the stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Splendid

Incredible place. One of the most luxurious hotels we’ve stayed in. Service was above and beyond - will definitely be returning.
Stayed 1 night in Apr 2024

8/10 Good

Josh

Liked: Cleanliness, property conditions & facilities
The hotel itself is very nice. The hotel staff were a little stand offish because we were not dressed up. We've been wanting to stay at one of these hotels for years. Not sure if it lived up to the hype.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kin Wai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Anshuman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Scott, Bedford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel. Have stayed at many of the top hotels in London and this is up there with them. Only one gripe, tried to get into the cigar lounge and told it was full when there were multiple seats. Guy running the cigar lounge had a serious attitude problem and when he realised we were residents tried to back track and get us back in. Too late, went to bed angry. Customer service training required.
Stayed 1 night in Jul 2024

10/10 Excellent

Danelle, New York

Stayed 1 night in May 2024

10/10 Excellent

Tom

Stayed 1 night in May 2024