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Citi Hotel London Heathrow

Property class: 3

Photo gallery for Citi Hotel London Heathrow

A bed with white bedding, a wooden frame, and a white pillow.
A building with a covered entrance, a gated driveway, and a well-maintained lawn with bushes.
A reception area with a blue counter, a green chair, a brick wall, and a door with a sensor.
A patio area with picnic tables and umbrellas, a brick pathway, and a building with a flat roof.
A covered parking area with cars parked, a brick wall, and a wooden fence.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Housekeeping
  • 24/7 front desk
The current price is NZ$104
includes taxes & fees
1 Nov - 2 Nov

Explore the area

View map
Brickfield Lane, Hayes England UB3 5DX, Hayes, England, UB3 5DX
  • Place, Cranford Countryside Park
    ‪15 min walk‬
  • Place, Airport Bowl
    ‪17 min walk‬
  • Place, Harlington Sports Centre
    ‪3 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪10 min drive‬

Room options

View all photos for Standard Double Room

A neatly made bed with white linens and towels, a small bedside table, a window with curtains, and a view of the outdoors.

Standard Double Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

A hotel room with two beds, a small table, a mirror, and a window with curtains.

Standard Twin Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Compact Double Room

A hotel room with a bed, a small bedside table, a window with curtains, and a view of the outdoors.

Compact Double Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Family Room for 4

A hotel room with two beds, a wooden floor, an air conditioning unit, a door with a lock, and a small trash bin.

Standard Family Room for 4

  • 11 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Accessible Double Room

A hotel room with a bed, a bedside table, a wall-mounted TV, a mirror, and a wall socket.

Accessible Double Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room - No Window

A modern hotel room with a wooden bed frame, white linens, a small bedside table, and a trash bin.

Standard Double Room - No Window

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Small Double Room - No Window

A white, single-bed room with a plain white wall and ceiling, a small bedside table, and a power outlet.

Small Double Room - No Window

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Hayes

At Citi Hotel London Heathrow you'll be within a 20-minute walk of Airport Bowl and 2.9 km (1.8 mi) from Stockley Park. Highlights at this hotel include free in-room WiFi. .This hotel offers a 24-hour front desk and luggage storage. Continental breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of self parking. .Within a 15-minute drive of this 3-property class Heathrow Villages hotel, attractions include Windsor Castle and Twickenham Stadium.

What's nearby

  • Cranford Countryside Park - 15 min walk - 1.3 km
  • Airport Bowl - 17 min walk - 1.4 km
  • Harlington Sports Centre - 3 min drive - 2.0 km
  • Windsor Castle - 21 min drive - 22.1 km
  • LEGOLAND® Windsor - 23 min drive - 23.7 km

Getting around

  • Hayes & Harlington Station - 2 min drive
  • Hatton Cross Underground Station - 6 min drive
  • Heathrow Airport (LHR) - 8 min drive

Restaurants

  • ‪The Great Western - ‬13 min walk
  • ‪Bar Eleven - ‬4 min drive
  • ‪Carluccio's - Marriott Heathrow - ‬18 min walk
  • ‪Bijou Bar - ‬3 min drive
  • ‪The Three Magpies - ‬3 min drive

About this property

Citi Hotel London Heathrow

For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Hayes hotel.

  • 82 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Smoking in designated areas
Citi Hotel London Heathrow offers 82 air-conditioned accommodations with an iron/ironing board and fans. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower. This Hayes hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Parking on site (GBP 15 per night)
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: GBP 12 for adults and GBP 12 for children

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily) (for a fee)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Raised toilet seat
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

More

  • Air conditioning
  • Fan
  • Heating
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 12 for adults and from GBP 12 for children
  • Self-parking fee: GBP 15 per night
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)
  • Cleaning/housekeeping/linen fee: GBP 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Frequently asked questions

Is parking available at Citi Hotel London Heathrow?

Yep, Citi Hotel London Heathrow has a self car park for GBP 15 per night. A self car park is also available, for a fee.

How much does it cost to stay at Citi Hotel London Heathrow?

As of 1 Oct 2026, prices found for a 1-night stay for 2 adults at Citi Hotel London Heathrow on 1 Nov 2026 start from NZ$104, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Citi Hotel London Heathrow serve breakfast?

Yep, continental breakfast is offered daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Citi Hotel London Heathrow?

No, Citi Hotel London Heathrow does not offer an airport shuttle service.

What time are check-in & check-out at Citi Hotel London Heathrow?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Citi Hotel London Heathrow?

No, pets are not allowed.

Citi Hotel London Heathrow Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 51 out of 147 reviews
Rating 8 - Good. 20 out of 147 reviews
Rating 6 - Okay. 36 out of 147 reviews
Rating 4 - Poor. 19 out of 147 reviews
Rating 2 - Terrible. 21 out of 147 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely staff, excellent value for money clean comfortable and tidy.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Stopped overnight before flight Very pleasant
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and helpful staff.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very helpful and professional staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly, if not more than expected for the price and location. Full AC, comfortable and great value, Staff were also excellent.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good if you're looking for no-frills value.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Disliked: Cleanliness, amenities
Good Price but Parking was expensive.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the cleanness
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport and a great little pub, The White Hart. I wish the bus to the airport were easier to figure out, but I did make it on time.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were helpful We checked out at 10 and left our luggages to see the area before heading to the airport Don’t expect tea or coffee anywhere in the hotel There is a vending machine if u needed water and drinks Close to the airport and no traffic
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fairly hot even after having the AC turned down. My husband does exude heat but sleeping was very difficult due to this. Staff was very nice
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Their is no storage whatsoever. I pulled in the car park twice as there is no signage to say its a hotel at all. The receptionist was very welcoming. Maybe a sign could be installed
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Consider when booking this hotel that is the middle of nowhere even though is only a mile from the airport but there is nothing to buy food or anything. Is a very basic hotel. Staff was helpful at check in. The room was very clean and the shower room is good and clean too. But is a hotel to go and sleep for a few hours and that’s it. They charge for parking. £15 the night. They didn’t mentioned that when I booked.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The hotel itself was fine. The area it was in was a bit sketchy and there were no signs outside identifying the hotel. I do understand, though, that it was newly penned and may not have everything completed yet.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Do not book this hotel! I slept there for a night and I got bitten by bed mites! I am full of pustules!this is important to raise awareness for other people. Please don’t delete
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
wasnt expecting much but worse than expected. mark across sink, stain on the floor,shower curtain removed, not clean poor staffing
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a hotel it’s like a cabin were there was no facilities at all even the receptionist are but helpful and they don’t know what they doing as if they were just put in a job on the spot no phone in the rooms if you need some inquiry or assistance there is no overnight staff so you could be stuck here as it’s far away from anywhere …as we explore and have happened to have conversations with local folks then we were told that this hotel is used to accommodate refugees!!
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower leaked 0ur bedroom floor was soaks . No Windows in room
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Disliked: Amenities
No
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was horrible with Expedia because of them I was charged and scammed from this property never ever booking these kind of properties ever. They charge you first and ask for deposit in text. The most annoying and rude experience. Scam is going on London
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No shower curtain, lose panel in the bathroom had to wedge toilet paper to stop it randomly baking at 12am. window safety catch not even locked in place.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente para estancias de pocas noches. Cerca del aeropuerto y con todo lo necesario.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
Air conditioning was poor, combo shower/toilet was not expected and the room was tiny with no room to store luggage
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book this hotel! Absolutely filthy! The room I booked was crawling with insects, floors were sticky, weird foul odor, and the washroom looks like it has not been cleaned in a while. Within minutes of checking in, I checked out and booked a room in a nearby hotel.
Stayed 1 night in Jun 2026