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Crowne Plaza London - Kingston by IHG

4.0 star property

Photo gallery for Crowne Plaza London - Kingston by IHG

Exterior
Premium Room, 1 King Bed, River View
Bar (on property)
Point of interest
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is NZ$235
includes taxes & fees
26 July - 27 July

Explore the area

View map
Portsmouth Road, Kingston Tower, Surbiton, England, KT6 5QQ
  • Place, River Thames
    ‪1 min walk‬
  • Place, Thames Path
    ‪8 min walk‬
  • Place, Bushy Park
    ‪20 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪43 min drive‬

Room options

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

  • River view
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Accessible

A hotel room with a neatly made bed, two bedside lamps, a framed artwork on the wall, and a bedside phone.

Standard Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

8.2 out of 10
Very good
(16 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, River View

8.0 out of 10
Very good
(2 reviews)
  • River view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Single Beds, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 2 Single Beds, River View

  • River view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room

  • River view
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 Double Bed, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 Double Bed, River View

  • River view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 2 Single Beds

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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Exterior

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About the area

Surbiton

At Crowne Plaza London - Kingston by IHG you'll be 3 km (1.9 mi) from Hampton Court Palace and 5 km (3.1 mi) from River Thames. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Additionally, you'll find a 24-hour business centre, a snack bar/deli and coffee/tea in a common area. Each morning full breakfast is served between 6:30 AM and 9:30 AM. There's also the convenience of self parking. .Within a 20-minute drive of this 4-property class Surbiton hotel, attractions include Chessington World of Adventures and Surrey Hills.

What's nearby

  • River Thames - 1 min walk - 0.2 km
  • Thames Path - 8 min walk - 0.7 km
  • Bushy Park - 20 min walk - 1.7 km
  • Kingston University - 8 min drive - 2.0 km
  • Rose Theatre Kingston - 10 min drive - 3.0 km

Getting around

  • Dundonald Road Tram Station - 14 min drive
  • Surbiton Station - 18 min walk
  • Heathrow Airport (LHR) - 53 min drive

Restaurants

  • ‪Nice Buns Café - ‬13 min walk
  • ‪The Plough And Harrow - ‬15 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Greggs - ‬17 min walk
  • ‪Surbiton Cafe - ‬12 min walk

About this property

Crowne Plaza London - Kingston by IHG

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 4 meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza London - Kingston by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Surbiton hotel.

  • 1 building
  • 121 guestrooms or units
  • 4 levels
  • Conference rooms
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Crowne Plaza London - Kingston by IHG offers 121 accommodations with minibars and a safe. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Surbiton hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2025.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (GBP 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Renovated guestrooms - January 2025
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100 per accommodation, per night
  • Breakage deposit: GBP 100.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 18 per person
  • Covered self-parking fee: GBP 10 per day
  • Pet fee: GBP 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Kingston South
Holiday Inn Kingston South London
Holiday Inn London Kingston
Holiday Inn London Kingston South Hotel
Holiday Inn London Kingston South Hotel Surbiton
Holiday Inn London Kingston South Surbiton
Holiday Inn South Kingston London
Kingston South Holiday Inn
Kingston South London
London Kingston South
Holiday Inn London-Kingston South Hotel Surbiton
Holiday Inn London-Kingston South Surbiton, Surrey
Crowne Plaza London Kingston
Holiday Inn London Kingston South
Crowne Plaza London Kingston an IHG Hotel
Crowne Plaza London - Kingston by IHG Hotel
Crowne Plaza London - Kingston by IHG Surbiton
Crowne Plaza London - Kingston by IHG Hotel Surbiton

Frequently asked questions

What is the cancellation policy at Crowne Plaza London - Kingston by IHG?

Crowne Plaza London - Kingston by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza London - Kingston by IHG?

As of 1 Jul 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Kingston by IHG on 26 Jul 2026 start from NZ$235, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza London - Kingston by IHG?

Yep, Crowne Plaza London - Kingston by IHG has a secured covered self car park for GBP 10 per day. A self car park is also available, for a fee. Onsite parking is limited.

Is Crowne Plaza London - Kingston by IHG family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza London - Kingston by IHG is a hit with families.

Does Crowne Plaza London - Kingston by IHG serve breakfast?

You bet, full breakfast is on offer daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Crowne Plaza London - Kingston by IHG?

No, Crowne Plaza London - Kingston by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza London - Kingston by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Crowne Plaza London - Kingston by IHG?

Check-in begins at 3 PM. Check-out time is 11 AM.

Crowne Plaza London - Kingston by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 252 out of 587 reviews
Rating 8 - Good. 212 out of 587 reviews
Rating 6 - Okay. 80 out of 587 reviews
Rating 4 - Poor. 25 out of 587 reviews
Rating 2 - Terrible. 18 out of 587 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
Could not fault this hotel.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and lovely room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, excellent food. Proper shower. Good bed.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, modern rooms but a little on the small side. Fine for a one night stay though. Staff were pleasant and helpful. Food was excellent.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Martin

Liked: Amenities
Really enjoyed our stay
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities
Fabulous service, lovely food, huge comfortable bed
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, property conditions & facilities
Room was clean and the staff very helpful.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities
Friendly staff clean and tidy.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, very clean and great price. Would’ve read all 5 star except not all plugs in room worked and we had issues with tv - minor electrical issues.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t have breakfast in this hotel but my partner and I was hugely satisfied with the stay. The room was really clean, staff were welcoming too!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

mike

Liked: Cleanliness, amenities, property conditions & facilities
Excellent clean room. Unfortunately at the rear of the premises but very good otherwise
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Luca

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Lee ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean, breakfast and dinner wonderful, beds so comfortable, and the staff deserves a 10 for meeting our every need.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly staff. Amazing bed, so comfortable. Incredible shower.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mrs Joanne McLaughlin

Liked: Cleanliness, staff & service, amenities
Modern and well equipped rooms. Helpful staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

russell

Liked: Cleanliness, amenities, property conditions & facilities
Good power shower, modern room with usual crowne plaza standards. Staff really helpful
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super helpful staff. Highly recommended.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Lovely refurbished and spotlessly clean hotel & room. Good value standard rooms with quality beds, bathroom & temperature control. Excellent quality & value breakfast. All the staff were very professional & friendly. Definitely recommend.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy bed, very clean and friendly staff. next to the river, very peaceful
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great club room, with nice balcony views over the Thames
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Rezwan

Liked: Cleanliness, amenities, property conditions & facilities
Everything went well. I am happy with the service provided by the staff. Thank you John! Rez Khan
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities
All of the above Very good Just annoyed by £100 deposit not being reimbursed on checkout when they said it would be.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Keith

Disliked: Amenities
Poor customer service: Charged twice, and the hotel will not accept incoming phone calls. Also no hot water on last day of my stay.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent, couldn't do enough to help. Room clean and well presented with all needed for a very comfortable seamless and excellent stay. Breakfast was great, good selection, service. Parking available on site and very reasonable. Great stay would definitely stay in and IHG hotel again, Thank you
Stayed 1 night in Nov 2025