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Great Scotland Yard Hotel, part of Hyatt

5.0 star property
Edwardian hotel with 2 restaurants and bars/lounges

Photo gallery for Great Scotland Yard Hotel, part of Hyatt

Exterior
Creator video
Premium Room, 1 King Bed, Accessible
Townhome, 2 Bedrooms
Room, 1 King Bed, Balcony | Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Room service
The current price is NZ$911
includes taxes & fees
18 July - 19 July

Explore the area

Map
3-5, Great Scotland Yard, London, England, SW1A 2HN
  • Trafalgar Square
    ‪3 min walk‬
  • Big Ben
    ‪8 min walk‬
  • Piccadilly Circus
    ‪9 min walk‬
  • London (LHR-Heathrow)
    ‪34 min drive‬

Room options

View all photos for Suite, Multiple Beds

Suite, Multiple Beds

Suite, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible

Premium Room, 1 King Bed, Accessible

Premium Room, 1 King Bed, Accessible

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
Smart TV
  • 28.8 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Koestler Suite)

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Suite, 1 King Bed (Koestler Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
Smart TV
  • 30.75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Premium Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
Smart TV
  • 25.5 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Courtyard View

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Family Room, Courtyard View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Suite, 1 King Bed (Sherlock Suite)

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Suite, 1 King Bed (Sherlock Suite)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
  • 40.5 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 25.2 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 23.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 28.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Townhome, 2 Bedrooms

Townhome, 2 Bedrooms

Townhome, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 200 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 1 King Bed, Courtyard View

Room, 1 King Bed, Courtyard View

Room, 1 King Bed, Courtyard View

9.4 out of 10
Exceptional
(18 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 22.4 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Balcony

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Room, 1 King Bed, Balcony

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for King Room With Courtyard View

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

King Room With Courtyard View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room With Balcony

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Deluxe King Room With Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Twin Beds Deluxe

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

2 Twin Beds Deluxe

  • Sleeps 2
  • 2 Single Beds

View all photos for 2 Bedroom Suite

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

2 Bedroom Suite

  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe King Room

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Townhouse

Lobby

Two Bedroom Townhouse

  • Sleeps 6
  • 2 King Beds

View all photos for Twin Room with Courtyard View

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Twin Room with Courtyard View

  • Sleeps 2
  • 2 Single Beds

View all photos for King Room

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Koestler Suite

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Koestler Suite

  • Sleeps 2
  • 1 King Bed

View all photos for King Room with City View

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

King Room with City View

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Premium King Room

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Accessible Premium King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Premium King Room

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Premium King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Sherlock Suite

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Sherlock Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Accessible 1 King Bed Room

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Accessible 1 King Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room with Courtyard View

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Family Room with Courtyard View

  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, laptop workspace

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Urban Two Single Beds

Designer toiletries, hair dryer, bathrobes, slippers

Urban Two Single Beds

  • Sleeps 2
  • 2 Single Beds

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About the area

London

A luxury stay in the heart of London awaits you at Great Scotland Yard Hotel, part of Hyatt. Within just a 10-minute stroll, you'll find Trafalgar Square and Big Ben. Highlights at this Edwardian hotel include 2 restaurants and 2 bars/lounges. .The restaurant, Ekstedt at The Yard, serves Scandinavian cuisine and is open for dinner. Síbín is the hotel's own bar. Additionally, you'll find free Wi-Fi in public areas, a gym and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places within a 15-minute walk of this 5-property class London City Centre hotel include Piccadilly Circus and London Eye.

What's nearby

  • Trafalgar Square - 3 min walk - 0.3 km
  • Big Ben - 8 min walk - 0.7 km
  • Piccadilly Circus - 9 min walk - 0.8 km
  • London Eye - 12 min walk - 1.0 km
  • Buckingham Palace - 16 min walk - 1.4 km

Getting around

  • Charing Cross Station - 5 min walk
  • Embankment Station - 5 min walk
  • Heathrow Airport (LHR) - 51 min drive

Restaurants

  • ‪Raffles London at the OWO - ‬1 min walk
  • ‪The Clarence - ‬1 min walk
  • ‪Sherlock Holmes - ‬2 min walk
  • ‪The Admiralty, Trafalgar Square - ‬3 min walk
  • ‪Caffe Concerto - ‬1 min walk

About this property

Great Scotland Yard Hotel, part of Hyatt

Edwardian hotel with 2 restaurants and bars/lounges
There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A fitness centre, tour/ticket assistance, and concierge services are also featured at the luxury Great Scotland Yard Hotel, part of Hyatt.

Smoking is allowed in designated areas at this Edwardian London hotel.

  • 152 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Lift
  • Smoking in designated areas
  • 1 conference room
Great Scotland Yard Hotel, part of Hyatt offers 152 accommodations with espresso makers and a safe. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Smart televisions come with satellite channels.

Bathrooms include bathrobes, slippers, designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: GBP 10 to 30 for adults and GBP 10 to 30 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Ekstedt at The Yard
  • Síbín
  • The 40 Elephants
  • The Parlour

Things to do

  • Gym

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas
  • Edwardian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 10 to 30 for adults and GBP 10 to 30 for children
  • Pet fee: GBP 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 75.0 per night
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

GREAT SCOTLAND YARD
Great Scotland Yard Hotel
Great Scotland Yard Hotel, part of Hyatt Hotel
Great Scotland Yard Hotel, part of Hyatt London
Great Scotland Yard Hotel, part of Hyatt Hotel London
Great Scotland Yard Hotel the Unbound Collection by Hyatt

Frequently asked questions

What is the cancellation policy at Great Scotland Yard Hotel, part of Hyatt?

Great Scotland Yard Hotel, part of Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Great Scotland Yard Hotel, part of Hyatt?

As of 23 Jun 2025, prices found for a 1-night stay for 2 adults at Great Scotland Yard Hotel, part of Hyatt on 24 Jul 2025 start from NZ$933.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Great Scotland Yard Hotel, part of Hyatt a romantic place to stay?

24-hour room service, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Great Scotland Yard Hotel, part of Hyatt.

Does Great Scotland Yard Hotel, part of Hyatt serve breakfast?

You bet, cooked-to-order breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Great Scotland Yard Hotel, part of Hyatt?

No, Great Scotland Yard Hotel, part of Hyatt does not offer an airport shuttle service.

Is there a bar or restaurant at Great Scotland Yard Hotel, part of Hyatt?

Yep, you can grab a meal at Great Scotland Yard Hotel, part of Hyatt's onsite restaurant that serves Scandinavian cuisine.

What time are check-in & check-out at Great Scotland Yard Hotel, part of Hyatt?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Great Scotland Yard Hotel, part of Hyatt?

Dogs are welcome at Great Scotland Yard Hotel, part of Hyatt, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Great Scotland Yard Hotel, part of Hyatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 240 out of 320 reviews
Rating 8 - Good. 48 out of 320 reviews
Rating 6 - Okay. 15 out of 320 reviews
Rating 4 - Poor. 9 out of 320 reviews
Rating 2 - Terrible. 8 out of 320 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Stayed 5 nights in Mar 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

GARY

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Not 5 star service. Poor check in. Poor bar staff. Residents bar only until 12pm - in a 5 star hotel? Etc. Rooms are well appointed, but tiny.
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 1 night for a party, it was convenient, but was amazing hotel, very friendly staff, amaxmzing decor. Would recommend this hotel, and We are staying again
Stayed 1 night in Mar 2025

10/10 Excellent

Gary

Travelled with family

Gem of hotel 💎

Amazing hotel, fabulous service, perfect location for exploring London and we love the reference to the history of Scotland Yard! Great for families too, our 10 year old daughter loves this hotel.
Stayed 1 night in Feb 2025

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for the London Winter run and also to celebrate my birthday. On check we were told we had been upgraded as a birthday treat. To be honest I 5ink the room we had was of style we had booked so not an upgrade but an amazing room none the less. As we were only here for 24 hours and had booked in convenience to an event we didn’t get to completely enjoy what the hotel had to offer so will definitely be booking again. For anyone looking for someone close to central London at a reasonable rate I would highly recommend this hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with friendly staff! Daniel was extra helpful and gave us a nice tour of the hotels history. Would recommend!
Stayed 1 night in Feb 2025

10/10 Excellent

Alexander

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel. Very central. Rooms are great size. Will stay here again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with spacious and well designed rooms and a fantastic restaurant.
Stayed 1 night in Feb 2025

6/10 Okay

Jewel

Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Kamran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice stuff, very good dinning. Had no problems
Stayed 1 night in Jan 2025

8/10 Good

Karine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Dan

Stayed 3 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 2 nights in Dec 2024

8/10 Good

Francisca

Stayed 2 nights in Dec 2024

8/10 Good

Jasmeen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good location. Staff experience/interaction was not great.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, loved it!!
Stayed 1 night in Dec 2024

2/10 Terrible

RONALD

Stayed 2 nights in Nov 2024

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful facilities and very helpful staff. And so festive for the holidays.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Room not ready

Room not ready at 3pm, poor communication, had to keep getting up and checking. Offered free breakfast in the end which helped make up for it. Room should be ready for 3 pm at latest as that what I pay for. I leave the room when I’m told to if I didn’t I would be charged, so works both ways. If I had been contacted and apologised to and compensated in some way it wouldn’t have been as bad.
Stayed 1 night in Nov 2024

8/10 Good

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, very comfortable!
Stayed 3 nights in Oct 2024