Hilton London Metropole

4.0 star property
Hotel with 2 restaurants, near Hyde Park

Photo gallery for Hilton London Metropole

2 bars/lounges, cocktail bar
Standard Twin Room
Executive Suite, 1 King Bed | Living area
Meeting facility
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$352
includes taxes & fees
3 Jan - 4 Jan 2026

Explore the area

View map
225 Edgware Road, London, England, W2 1JU
  • Place, Hyde Park
    ‪11 min walk‬
  • Place, Marble Arch
    ‪14 min walk‬
  • Place, Madame Tussauds Wax Museum
    ‪16 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪39 min drive‬

Room options

Superior Double Room, 1 King Bed

7.8 out of 10
Good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Superior Quadruple Room, 2 Queen Beds

7.2 out of 10
Good
(79 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

Family Quadruple Room

7.2 out of 10
Good
(41 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Double Room, 1 Queen Bed

7.8 out of 10
Good
(40 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

King Superior Room

  • Sleeps 2

King Guest Room

  • Sleeps 2

Executive King Room

  • Sleeps 2

Queen Room

  • Sleeps 2

King Deluxe Room, High Floor

8.6 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Suite (Octagon)

7.0 out of 10
Good
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Studio Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower)

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

Luxury Suite (Penthouse Suite)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 146 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 King Beds

Superior Two Double Bed Room With Sofabed

  • Sleeps 5

Executive Suite, 1 King Bed

7.0 out of 10
Good
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Refurbished)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • Sleeps 6
  • 2 King Beds

Family Room, 2 King Beds, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
2 bedrooms
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

Family Room, Multiple Beds, Connecting Rooms

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • Sleeps 8
  • 4 Queen Beds

Mobility Accessible Queen Room With Roll In Shower

  • Sleeps 2

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Bathrobes
  • Sleeps 2
  • 1 King Bed

King Deluxe Room, London View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe King Room With London View

  • Sleeps 2

Twin and King Connecting Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
2 bedrooms
  • 2 bedrooms
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed

Premium Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Premium Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Deluxe King Room

  • Sleeps 2

Executive King Suite

  • Sleeps 3

King One Bedroom Suite

  • Sleeps 2

King Guest Room With Parking

  • Sleeps 2

Refurbished Executive King Room With Interior View

  • Sleeps 2

Superior Room With Two Double Beds

  • Sleeps 4

Renovated Twin Room

  • Sleeps 2

City View Renovated Deluxe King Room

  • Sleeps 2

Penthouse Suite

  • Sleeps 8

4 Queen Bed Family Connecting Room

  • Sleeps 4

Two Bedroom Family Suite

  • Sleeps 6

Connecting King And Twin Room

  • Sleeps 4

Superior Room With Two Queen Beds

  • Sleeps 4

Premium Room With Two Queen Beds

  • Sleeps 4

Interior View King Executive Room

  • Sleeps 2

Two King Beds Guestrooms Interconnecting

  • Sleeps 4

Premium King Room

  • Sleeps 2

Premium Room With Two Queen Beds

  • Sleeps 4

King Bed Studio Suite

  • Sleeps 2

Octagon Suite

  • Sleeps 4

Standard Twin Room

8.0 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

Standard Double Room, 1 King Bed

8.2 out of 10
Very good
(35 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Executive Double Room, 1 King Bed, Club lounge access

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

London

Hilton London Metropole places you in the centre of London, within just a 15-minute stroll of Hyde Park and Madame Tussauds Wax Museum. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a conference centre. .Bow Bar is the hotel's own cocktail bar. 44110 square feet (4098 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of car rentals on site. .With a stay at this 4-property class London City Centre hotel, you'll be 1.3 km (0.8 mi) from Regent's Park and 3.1 km (1.9 mi) from Buckingham Palace.

What's nearby

  • Paddington Central - 9 min walk - 0.8 km
  • Hyde Park - 11 min walk - 0.9 km
  • Kensington Gardens - 12 min walk - 1.0 km
  • Marble Arch - 14 min walk - 1.2 km
  • Madame Tussauds Wax Museum - 16 min walk - 1.4 km

Getting around

  • Edgware Road (Circle Line) Underground Station - 2 min walk
  • London Paddington Station - 8 min walk
  • Heathrow Airport (LHR) - 40 min drive

Restaurants

  • ‪The Hijazi Corner - ‬3 min walk
  • ‪Fatoush - ‬2 min walk
  • ‪Caffè Nero - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Bow Bar - ‬1 min walk

About this property

Hilton London Metropole

Hotel with 2 restaurants, near Hyde Park
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 44110 square feet (4098 square metres) and includes a conference centre. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hilton London Metropole. For a fee, parking is available.

This 4-star London hotel is smoke free.

  • 1100 guestrooms or units
  • 24 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 44110 sq ft of conference space
  • 4098 sq. m of conference space
  • Built in 1973
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Hilton London Metropole offers 1100 accommodations with laptop-compatible safes and coffee/tea makers. 55-inch LED televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 42 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; GBP 24.50 for adults and GBP 12 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bow Bar
  • Tyburn Kitchen
  • Tyburn Kitchen Bar
  • Tyburn Market

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (44,110 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 24 floors
  • 3 buildings
  • Built in 1973
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per pet, per stay, plus a one-time cleaning fee of GBP 35
  • Weight limit: 75 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 24.50 for adults and from GBP 12.00 for children
  • Self-parking fee: GBP 42 per day
  • Pet fee: GBP 35 per pet, per stay plus a one-off GBP 35 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, debit cards and cash.
    This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton London Metropole
Hilton Metropole
Hilton Metropole Hotel
Hilton Metropole Hotel London
Hilton Metropole London
London Metropole
London Metropole Hilton
Metropole Hilton London
Metropole London
Metropole London Hilton
Hilton London Metropole England
Hilton London Metropole Hotel London
Hilton London Metropole Hotel
Hilton London Metropole Hotel
Hilton London Metropole London
Hilton London Metropole Hotel London

Frequently asked questions

What is the cancellation policy at Hilton London Metropole?

Hilton London Metropole offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton London Metropole?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at Hilton London Metropole on 3 Jan 2026 start from NZ$351.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton London Metropole?

Yep, Hilton London Metropole has a self car park for GBP 42 per day. A self car park is also available, for a fee.

Is Hilton London Metropole family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hilton London Metropole is a hit with families.

Does Hilton London Metropole serve breakfast?

Sure does, buffet brekkie is on offer weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton London Metropole?

No, Hilton London Metropole does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton London Metropole?

Yep, Hilton London Metropole has 2 restaurants.

What time are check-in & check-out at Hilton London Metropole?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton London Metropole?

Furry friends are welcome at Hilton London Metropole, with food and water bowls on offer. Just so you know, there's a weight limit of up to 34 kg per pet.

Hilton London Metropole Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 625 out of 1500 reviews
Rating 8 - Good. 463 out of 1500 reviews
Rating 6 - Okay. 230 out of 1500 reviews
Rating 4 - Poor. 105 out of 1500 reviews
Rating 2 - Terrible. 77 out of 1500 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Stayed 2 nights in Sep 2025

6/10 Okay

Amanda

Travelled with partner
The restaurant staff was good. The food was ok. When I booked my room, it was advertised as having a tub/shower combo which is why I selected it, but when we checked in, I was informed that I would need to pay extra to have a room with a tub/shower combo. I paid the extra, however the tub was stained and very worn and narrow. It was definitely not worth the extra amount I had to pay. The housekeeping staff needs to improve the quality of their work. After we checked in we found a n95 mask under the edge of the bed. Not all of our garbage was picked up. If something accidently fell out, it was left on the floor by the housekeeping staff. The bed was very uncomfortable as well. I understand London was expensive but the hotel was not worth the price we paid. We were more comfortable in the other hotel we stayed at. The location of the hotel was good, however we would not stay here again.
Stayed 5 nights in Sep 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, room comfort
Convenient location for Paddington station. Room was looking tired and in need of decorating and modernisation.
Stayed 1 night in Sep 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Nikita Elizabeth, Queens

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Underground was 3 mins walk to Edgware Stop, lots of places to get coffee and meals and there is a Mark & Spencer opposite!!! The Evelator on the West Wing was a bit tricky and they didnt re stock my room on our last 2 daus but upon request it was done promptly. I wpuld definitely rebook here.
Stayed 6 nights in Sep 2025

6/10 Okay

Lynne

Business traveller, Travelled with partner
Maintenance work going in the room above our room till early evening and woke us at 8am in the morning. No mention when we checked in
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Eileen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. My room smelled a bit musty and could hear full conversations from hallway and room nextdoor
Stayed 3 nights in Sep 2025

10/10 Excellent

Jeri Nishinaka

Stayed 5 nights in Aug 2025

8/10 Good

Christine Ann, Markham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and clean. Staff members were great. A special shout out to David who was very helpful. I would have rated staff higher, had it not been for a couple of errors and mis-information. Maybe new staff and better training needed. However overall I was pleased with the hotel and location.
Stayed 7 nights in Sep 2025

6/10 Okay

Philip

Stayed 5 nights in Sep 2025

6/10 Okay

Mubarak

Travelled with family
Disliked: Room comfort
Stayed 10 nights in Sep 2025

8/10 Good

Rod

Travelled with group
Liked: Cleanliness, staff & service, amenities
The Lobby furniture was old and worn and scratched. Very poor
Stayed 5 nights in Sep 2025

2/10 Terrible

Xiaohui

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

No coming back any more

It smells stink inside the toilet due to the underneath of the wash tanks, no one deal with it until I check out, it is really not very good to stay consider the price and the level of the hotel.
Stayed 3 nights in Sep 2025

8/10 Good

Mike

Stayed 1 night in Sep 2025

8/10 Good

Samir

Building is old Staff are rude
Stayed 2 nights in Sep 2025

10/10 Excellent

Sunna

Stayed 3 nights in Sep 2025

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and just used the room. Did not use any other facilities.
Stayed 1 night in Sep 2025

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff clean...easy to get into the centre
Stayed 1 night in Sep 2025

6/10 Okay

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was a good size My bath scrungy disappeared from the washroom And elevators were at time not functioning
Stayed 4 nights in Sep 2025

10/10 Excellent

benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Faisal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Alec

Stayed 2 nights in Sep 2025

4/10 Poor

richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
paid for an upgraded room, which had a horrible dirty ripped chair in the room. Asked reception if it could be removed or replaced, was told it would be asap. it was not moved. Asked reception again, no new chair. Tried the online chat, was told it would be replaced that day, it was not. Complained to reception and the supervisor didn't even bother to come out to see me, but told the receptionist we would be refunded 33% via expedia, we have not been refunded. Terrible state of affairs and disappointing. Room in the west wing was a 10 minute hike from reception. This hotel is too big for them to manage. No water in room on 1st night, 2 cans appeared the 2nd night? black hairs in bath tub, broken shower head fixed with yellow tape stuff - definitely not Hilton standards. Staff mostly rude and dismissive, nobody says good morning? I would happily speak to the manager if they could be bothered to speak to me.
Stayed 2 nights in Sep 2025