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Palms Hotel & Retreat By Palette London Romford

Property class: 3

Photo gallery for Palms Hotel & Retreat By Palette London Romford

The reception area of The Palms Hotel with a marble floor and a red carpet leading to the entrance.
A spacious lobby with a central marble pathway, seating areas, and a reception desk.
A hallway with marble flooring, ornate wallpaper, and doors labeled "Ladies."
A hotel reception area with a marble counter, a chandelier, and a green wall with plants.
A hotel room with a large bed, a sofa, a chair, and a small table.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Laundry room
  • Room service
The current price is NZ$142
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Whitelands Dog Walking Area
    ‪5 min drive‬
  • Place, River Thames
    ‪13 min drive‬
  • Place, Bluewater Shopping Centre
    ‪17 min drive‬
  • Airport, London (STN-Stansted)
    ‪38 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a large bed, a wooden headboard, a nightstand, a chair, and a TV on the wall.

Standard Double Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

A hotel room with a large bed, a sofa, a chair, and a small table.

Accessible Double Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

A hotel room with a large bed, a sofa, a chair, and a small table.

Executive Double Room

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Bridal Suite

  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

A hotel room with a large bed, two bedside tables, a desk with a chair, a wardrobe, and a mirror.

Standard Twin Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

Hornchurch

At Palms Hotel & Retreat By Palette London Romford you'll be 3.6 km (2.2 mi) from Romford Golf Club and 4.8 km (3 mi) from Romford Market. Highlights at this hotel include a restaurant and in-room free WiFi. .This business-friendly hotel offers a nightclub, concierge services and a 24-hour front desk. Additionally, you'll find laundry facilities, a terrace and a picnic area. There's also the convenience of self parking. .Attractions within a 30-minute drive of this 3-property class Emerson Park hotel include Excel London and Bluewater Shopping Centre.

What's nearby

  • Whitelands Dog Walking Area - 5 min drive - 2.1 km
  • River Thames - 13 min drive - 18.5 km
  • Lakeside Shopping Centre - 13 min drive - 17.8 km
  • Bluewater Shopping Centre - 17 min drive - 23.0 km
  • Brands Hatch Circuit - 30 min drive - 38.2 km

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London (LCY-London City) - 37 min drive

Restaurants

  • ‪The Hop Inn - ‬6 min drive
  • ‪Great Wall Chinese Takeaway - ‬6 min drive
  • ‪The Ardleigh - ‬19 min walk
  • ‪The New Inn - ‬5 min drive
  • ‪Number One - ‬6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

There's a restaurant on site. Event space at this hotel measures 270 square feet (25 square metres) and includes conference space. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Palms Hotel & Retreat By Palette London Romford. For a fee, parking is available.

This 3-star Hornchurch hotel is smoke free.

  • 138 guestrooms or units
  • Conference rooms
  • 270 sq ft of conference space
  • 25 sq. m of conference space
  • Nightclub
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Outdoor picnic space
  • No smoking on site
  • Locker space
  • Dining venue
Palms Hotel & Retreat By Palette London Romford offers 138 accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

Is parking available at Palms Hotel & Retreat By Palette London Romford?

Yep, Palms Hotel & Retreat By Palette London Romford has a self car park for GBP 10 per day. A self car park is also available, for a fee.

How much does it cost to stay at Palms Hotel & Retreat By Palette London Romford?

As of 24 Oct 2026, prices found for a 1-night stay for 2 adults at Palms Hotel & Retreat By Palette London Romford on 9 Nov 2026 start from NZ$142, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Palms Hotel & Retreat By Palette London Romford?

No, Palms Hotel & Retreat By Palette London Romford does not offer an airport shuttle service.

Is there a bar or restaurant at Palms Hotel & Retreat By Palette London Romford?

Yep, you can grab a meal at Palms Hotel & Retreat By Palette London Romford's onsite restaurant.

What time are check-in & check-out at Palms Hotel & Retreat By Palette London Romford?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Palms Hotel & Retreat By Palette London Romford?

No, only service animals are allowed.

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 90 out of 261 reviews
Rating 8 - Good. 53 out of 261 reviews
Rating 6 - Okay. 40 out of 261 reviews
Rating 4 - Poor. 29 out of 261 reviews
Rating 2 - Terrible. 49 out of 261 reviews

7.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel great staff good food
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable relaxing stay. Nice bar and restaurant. Great parking included.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning was amazing in the recent heat wave. The room was nice and big. Only downside was the internet in the room was so poor non existent even.
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience. Good hotel overall
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
The hotel was very clean and parking very safe.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super venue very clean, redone hotel, very friendly stuff, great food, super rooms fresh and clean, bathroom was very clean and tidy, overall great stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel with pleasant and polite staff. Good food in restaurant
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, clean, easy parking
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff amazing, nice and clean.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, BOKA restaurant which is attached to the hotel serves amazing food… highly recommend
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms to warm no aircon, no fan in the rooms. Massive bed though.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay for parking on the hotel grounds
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Everything was just OK ! The parking payment of £10 per night was fair enough, although the method of digital pay was a bit of a bind.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Nice clean room, polite staff and room service food was really good
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
WiFi was not reliable in my room and staff were aware a while ago that was the reply.? Parking was steep. It was managed by a private parking company and of course this was not mentioned while booking.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Kettle in the room need to be change , room was extremely hot.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable bed and the room was clean. Breakfast was nice, although limited choices available.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hottest day of year so the air conditioned room was welcoming, room was spacious and comfortable, but did show some areas of wear. No coffee in the room. Breakfast expensive to opted for nearby McDonald’s instead. But overall a very pleasant stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean, comfortable spacious rooms, excellent restaurant.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, staff polite as usual…
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Disliked: Staff & service
Advertised as room with air corn arrived at hotel and no A/C was told some rooms have A/C but sold out! Was given a small fan during this heat wave.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for parking, fabulous meal in the restaurant
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Stayed a few times.. Clean, polite and great restaurant on site
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The staff were kind at the beginning and let us store our luggage before check in. However when we were leaving we asked the bar to fill up our water bottles and he gave us attitude and said to come back in 20 minutes. NO AC, the room was hot but staff did give us a fan upon request. When I moved the trash can in the restroom there was someone’s urine on the bottom of it and it got all over the bathroom floor.
Stayed 1 night in Jul 2026