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Palms Hotel & Retreat By Palette London Romford

3.0 star property

Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Spa
Bar (on property)
Front of property
Accessible Double Room

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room
  • Room service
The current price is NZ$143
includes taxes & fees
15 June - 16 June

Explore the area

View map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Upminster Golf Club
    ‪4 min drive‬
  • Place, Whitelands Dog Walking Area
    ‪5 min drive‬
  • Place, Lakeside Shopping Centre
    ‪14 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪114 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.6 out of 10
Good
(17 reviews)
  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Accessible Double Room

Accessible Double Room

Accessible Double Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Bridal Suite

Bridal Suite | View from room

Bridal Suite

  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2
  • Free Wi-Fi

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About the area

Hornchurch

At Palms Hotel & Retreat By Palette London Romford you'll be 4.1 km (2.6 mi) from Queen's Theatre and 4.8 km (3 mi) from Romford Market. Highlights at this hotel include a restaurant and in-room free WiFi. .This business-friendly hotel offers a nightclub, concierge services and a 24-hour front desk. Additionally, you'll find laundry facilities, a terrace and a picnic area. There's also the convenience of self parking. .Attractions within a 20-minute drive of this 3-property class Emerson Park hotel include Lakeside Shopping Centre and Bluewater Shopping Centre.

What's nearby

  • Upminster Golf Club - 4 min drive - 3.7 km
  • Whitelands Dog Walking Area - 5 min drive - 2.1 km
  • Lakeside Shopping Centre - 14 min drive - 17.8 km
  • Thames River - 15 min drive - 18.5 km
  • Bluewater Shopping Centre - 21 min drive - 23.0 km

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London (LCY-London City) - 37 min drive

Restaurants

  • ‪Great Wall Chinese Takeaway - ‬6 min drive
  • ‪Costa Coffee - ‬5 min drive
  • ‪The Ardleigh - ‬19 min walk
  • ‪The Hop Inn - ‬6 min drive
  • ‪Number One - ‬6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

There's a restaurant on site. Event space at this hotel measures 270 square feet (25 square metres) and includes conference space. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Palms Hotel & Retreat By Palette London Romford. For a fee, parking is available.

This 3-star Hornchurch hotel is smoke free.

  • 138 guestrooms or units
  • Conference rooms
  • 270 sq ft of conference space
  • 25 sq. m of conference space
  • Nightclub
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Outdoor picnic space
  • No smoking on site
  • Locker space
  • Dining venue
Palms Hotel & Retreat By Palette London Romford offers 138 accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel

Palms Hotel & Retreat By Palette London Romford Hornchurch

Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

Is parking available at Palms Hotel & Retreat By Palette London Romford?

Yep, Palms Hotel & Retreat By Palette London Romford has a self car park for GBP 10 per day. A self car park is also available, for a fee.

How much does it cost to stay at Palms Hotel & Retreat By Palette London Romford?

As of 29 May 2026, prices found for a 1-night stay for 2 adults at Palms Hotel & Retreat By Palette London Romford on 15 Jun 2026 start from NZ$143, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Palms Hotel & Retreat By Palette London Romford?

No, Palms Hotel & Retreat By Palette London Romford does not offer an airport shuttle service.

Is there a bar or restaurant at Palms Hotel & Retreat By Palette London Romford?

Yep, you can grab a meal at Palms Hotel & Retreat By Palette London Romford's onsite restaurant.

What time are check-in & check-out at Palms Hotel & Retreat By Palette London Romford?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Palms Hotel & Retreat By Palette London Romford?

No, only service animals are allowed.

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 65 out of 180 reviews
Rating 8 - Good. 37 out of 180 reviews
Rating 6 - Okay. 28 out of 180 reviews
Rating 4 - Poor. 15 out of 180 reviews
Rating 2 - Terrible. 35 out of 180 reviews

8.0/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

david

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was very clean, elegant looking, friendly staff. Site still undergoing development. Was cheaper book direct.
Stayed 1 night in Feb 2026

8/10 Good

Neil

Stayed 1 night in Dec 2025

8/10 Good

Lee

Stayed 4 nights in Feb 2026

6/10 Okay

Ricky

Stayed 1 night in Feb 2026

2/10 Terrible

Thomas

Disliked: Amenities
Paid for breakfast, no breakfast was available and still awaiting refund which was promised same day.
Stayed 1 night in Feb 2026

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, amenities
Just avoid this place, nothing good about it.
Stayed 1 night in Feb 2026

10/10 Excellent

Karl

Stayed 1 night in Feb 2026

10/10 Excellent

Jon

Stayed 1 night in Feb 2026

10/10 Excellent

Alvin

Stayed 4 nights in Feb 2026

10/10 Excellent

Katie

Great as usual
Stayed 1 night in Jan 2026

6/10 Okay

Anna

Stayed 1 night in Feb 2026

10/10 Excellent

dean

Stayed 1 night in Feb 2026

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, BOKA restaurant which is attached to the hotel serves amazing food… highly recommend
Stayed 1 night in Jan 2026

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff, clean room
Stayed 1 night in Jan 2026

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, thank you
Stayed 1 night in Jan 2026

10/10 Excellent

Darren

Stayed 1 night in Jan 2026

6/10 Okay

Emmanuel, Accra

Stayed 2 nights in Jan 2026

4/10 Poor

Shane

Stayed 1 night in Jan 2026

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Jan 2026

10/10 Excellent

sam

Stayed 1 night in Jan 2026

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable bed and the room was clean. Breakfast was nice, although limited choices available.
Stayed 1 night in Jan 2026

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2026

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2026

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Thank you
Stayed 1 night in Oct 2025

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025