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Palms Hotel & Retreat By Palette London Romford

Property class: 3

Photo gallery for Palms Hotel & Retreat By Palette London Romford

A spacious lobby with a central marble pathway, seating areas, and a reception desk.
A hotel reception area with a marble counter, a chandelier, and a green wall with plants.
The reception area of The Palms Hotel with a marble floor and a red carpet leading to the entrance.
A hallway with marble flooring, ornate wallpaper, and doors labeled "Ladies."
A hotel room with a large bed, a sofa, a chair, and a small table.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Laundry room
  • Room service
The current price is NZ$139
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Whitelands Dog Walking Area
    ‪9 min drive‬
  • Place, Lakeside Shopping Centre
    ‪14 min drive‬
  • Place, River Thames
    ‪14 min drive‬
  • Airport, London (STN-Stansted)
    ‪37 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a large bed, a wooden headboard, a nightstand, a chair, and a TV on the wall.

Standard Double Room

7.0 out of 10
Good
(19 reviews)
  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Accessible Double Room

A hotel room with a large bed, a sofa, a chair, and a small table.

Accessible Double Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

A hotel room with a large bed, a sofa, a chair, and a small table.

Executive Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Bridal Suite

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Bridal Suite

  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

A hotel room with a large bed, two bedside tables, a desk with a chair, a wardrobe, and a mirror.

Standard Twin Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board (on request), free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board (on request), free WiFi

Bridal Suite

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board (on request), free WiFi

Executive Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Hornchurch

At Palms Hotel & Retreat By Palette London Romford you'll be 3.6 km (2.2 mi) from Romford Golf Club and 4.1 km (2.6 mi) from Queen's Theatre. Highlights at this hotel include a restaurant and in-room free WiFi. .This business-friendly hotel offers a nightclub, concierge services and a 24-hour front desk. Additionally, you'll find laundry facilities, a terrace and a picnic area. There's also the convenience of self parking. .Attractions within a 30-minute drive of this 3-property class Emerson Park hotel include Excel London and River Thames.

What's nearby

  • Whitelands Dog Walking Area - 9 min drive - 2.7 km
  • Lakeside Shopping Centre - 14 min drive - 18.2 km
  • River Thames - 14 min drive - 18.8 km
  • Bluewater Shopping Centre - 19 min drive - 23.4 km
  • Epping Forest - 29 min drive - 31.3 km

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London (LCY-London City) - 37 min drive

Restaurants

  • ‪The Hop Inn - ‬6 min drive
  • ‪Great Wall Chinese Takeaway - ‬6 min drive
  • ‪The Ardleigh - ‬19 min walk
  • ‪The New Inn - ‬5 min drive
  • ‪Number One - ‬6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

There's a restaurant on site. Event space at this hotel measures 270 square feet (25 square metres) and includes conference space. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Palms Hotel & Retreat By Palette London Romford. For a fee, parking is available.

This 3-star Hornchurch hotel is smoke free.

  • 138 guestrooms or units
  • Conference rooms
  • 270 sq ft of conference space
  • 25 sq. m of conference space
  • Nightclub
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Outdoor picnic space
  • No smoking on site
  • Locker space
  • Dining venue
Palms Hotel & Retreat By Palette London Romford offers 138 accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

Is parking available at Palms Hotel & Retreat By Palette London Romford?

Yep, Palms Hotel & Retreat By Palette London Romford has a self car park for GBP 10 per day. A self car park is also available, for a fee.

How much does it cost to stay at Palms Hotel & Retreat By Palette London Romford?

As of 7 Sept 2026, prices found for a 1-night stay for 2 adults at Palms Hotel & Retreat By Palette London Romford on 21 Sept 2026 start from NZ$139, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Palms Hotel & Retreat By Palette London Romford?

No, Palms Hotel & Retreat By Palette London Romford does not offer an airport shuttle service.

Is there a bar or restaurant at Palms Hotel & Retreat By Palette London Romford?

Yep, you can grab a meal at Palms Hotel & Retreat By Palette London Romford's onsite restaurant.

What time are check-in & check-out at Palms Hotel & Retreat By Palette London Romford?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Palms Hotel & Retreat By Palette London Romford?

No, only service animals are allowed.

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 83 out of 238 reviews
Rating 8 - Good. 47 out of 238 reviews
Rating 6 - Okay. 40 out of 238 reviews
Rating 4 - Poor. 26 out of 238 reviews
Rating 2 - Terrible. 42 out of 238 reviews

7.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel great staff good food
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable relaxing stay. Nice bar and restaurant. Great parking included.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Shafiq ur

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience. Good hotel overall
Stayed 1 night in May 2026
Verified review

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super venue very clean, redone hotel, very friendly stuff, great food, super rooms fresh and clean, bathroom was very clean and tidy, overall great stay.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Bolanle

Liked: Staff & service
The hotel was very clean and parking very safe.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel with pleasant and polite staff. Good food in restaurant
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Ashmal

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff amazing, nice and clean.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, clean, easy parking
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Temitayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay for parking on the hotel grounds
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Alan

Everything was just OK ! The parking payment of £10 per night was fair enough, although the method of digital pay was a bit of a bind.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, BOKA restaurant which is attached to the hotel serves amazing food… highly recommend
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Nice clean room, polite staff and room service food was really good
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hottest day of year so the air conditioned room was welcoming, room was spacious and comfortable, but did show some areas of wear. No coffee in the room. Breakfast expensive to opted for nearby McDonald’s instead. But overall a very pleasant stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable bed and the room was clean. Breakfast was nice, although limited choices available.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

david

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was very clean, elegant looking, friendly staff. Site still undergoing development. Was cheaper book direct.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, staff polite as usual…
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean, comfortable spacious rooms, excellent restaurant.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed a few times.. Clean, polite and great restaurant on site
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Really warm room with a comfortable large bed.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for parking, fabulous meal in the restaurant
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff, clean room
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Always good to stay at palms and would highly recommend if your travelling on business it’s beside the a127 just off of the m25
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Sarah

Disliked: Staff & service, amenities, property conditions & facilities
I wouldn't stay here again in all honesty. The staff were rude on the front desk. They take a scanned photo of your ID without any explanation. The also make you fill in lots of forms. Wifi doesn't reach the bedrooms and there's no signal. Parking you have to pay for and it was packed full of cars. The room was fine and did what it needed but I wouldn't stay again
Stayed 1 night in May 2026
Verified review

6/10 Okay

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were fairly clean, not as well presented as the former and restraint, which were lovely. The food in the restaurant was lovely and the barman/waiter was great at his job. The bedrooms were very hot, I kept a fan going at all times, provided at reception on request. The property is a bit out the way and I had to walk 20 minutes to the nearest pub to be able to do my work one afternoon. Working WiFi is a bit of an essential in the modern world, especially as my phone only had satellite reception! Still trying to understand how it is a ‘resort’ as no other facilities. I would go back for food but not to stay over
Stayed 1 night in May 2026