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Sandman Hotel & Suites London Downtown

2.5 star property
Hotel with free breakfast, near Budweiser Gardens

Photo gallery for Sandman Hotel & Suites London Downtown

Lobby lounge
Interior
Standard Room, 2 Queen Beds, Non Smoking
Junior Suite, 1 King Bed, Non Smoking
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Free WiFi
The current price is NZ$154
includes taxes & fees
18 May - 19 May

Explore the area

Map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    ‪7 min walk‬
  • Victoria Park
    ‪8 min walk‬
  • Budweiser Gardens
    ‪12 min walk‬
  • London, ON (YXU-London Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Combined shower/bathtub, hair dryer, towels

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Separate bedroom
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
Hairdryer
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
LCD TV
  • Sleeps 4
  • 1 King Bed

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About the area

London

Sandman Hotel & Suites London Downtown puts you in the heart of London, within just a 10-minute stroll of Jonathon Bancroft-Snell Gallery and Citi Plaza Mall. Highlights at this hotel include in-room free WiFi and LCD TVs. .This business-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Additionally, you'll find laundry facilities, dry cleaning/laundry services and free newspapers in the lobby. Free full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this Downtown London hotel include Budweiser Gardens and University of Western Ontario.

What's nearby

  • London Convention Center - 7 min walk - 0.6 km
  • Victoria Park - 8 min walk - 0.7 km
  • Covent Garden Market - 12 min walk - 1.0 km
  • Budweiser Gardens - 12 min walk - 1.1 km
  • University of Western Ontario - 5 min drive - 3.8 km

Getting around

  • London, ON (XDQ-London Train Station) - 11 min walk
  • London, ON (YXU-London Intl.) - 15 min drive

Restaurants

  • ‪Tim Hortons - ‬13 min walk
  • ‪Queens Cafe - ‬9 min walk
  • ‪The Morrissey House - ‬1 min walk
  • ‪Crabby Joe's Tap & Grill - ‬4 min walk
  • ‪Coffee Culture - ‬5 min walk

About this property

Sandman Hotel & Suites London Downtown

Hotel with free breakfast, near Budweiser Gardens
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 9 levels
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with free newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, French, Hindi, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Frequently asked questions

What is the cancellation policy at Sandman Hotel & Suites London Downtown?

Sandman Hotel & Suites London Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sandman Hotel & Suites London Downtown?

As of 15 May 2025, prices found for a 1-night stay for 2 adults at Sandman Hotel & Suites London Downtown on 18 May 2025 start from NZ$153.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sandman Hotel & Suites London Downtown?

Yep, Sandman Hotel & Suites London Downtown has a self car park for CAD 18.08 per day.

Does Sandman Hotel & Suites London Downtown serve breakfast?

You bet, free full breakfast is served weekdays between 6:30 AM and 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Sandman Hotel & Suites London Downtown?

No, Sandman Hotel & Suites London Downtown does not offer an airport shuttle service.

What time are check-in & check-out at Sandman Hotel & Suites London Downtown?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 328 out of 1188 reviews
Rating 8 - Good. 371 out of 1188 reviews
Rating 6 - Okay. 251 out of 1188 reviews
Rating 4 - Poor. 125 out of 1188 reviews
Rating 2 - Terrible. 113 out of 1188 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Harry

Travelled with partner
Liked: Cleanliness, staff & service
Although the hotel itself was clean inside and relatively safe, the outside was kind of scary. There was a drug deal going down in front of the doors and a lot of sketchy people hanging around the front of the hotel from next door. The workers were all very nice and helpful and couldn't help the situation going on next door.
Stayed 1 night in Nov 2024

10/10 Excellent

Barb

Travelled with family
Liked: Cleanliness, staff & service
It is fine...rough area
Stayed 1 night in Feb 2025

8/10 Good

Shahbaz

Business traveller
Liked: Amenities, property conditions & facilities
The room was cozy, clean although furniture was of old style. The bathroom was well stacked with all the essentials.
Stayed 1 night in Feb 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the hospital, staff were very polite, easy parking
Stayed 2 nights in Jan 2025

4/10 Poor

Remi

Travelled with family
Disliked: Staff & service, property conditions & facilities
When we checked in, neither television worked. I called the front desk to inquire, and there was no answer after 12 rings. When I went to the front desk, both staff members were eating dinner - a point made very clear to me by one of the staff members. When I inquired about the televisions not working, he simply said, "It should be up and running again soon." The full breakfast advertised is your run of the mill cereal and oatmeal with some microwaveable breakfast sandwiches available as well. Upon checking out, the staff member refused to produce any kind of paperwork as I had used Expedia to reserve the room. If I travel to London, ON again, I will likely choose a different hotel.
Stayed 1 night in Jan 2025

4/10 Poor

Jeff, Thornhill

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel needs to add better security to this location so guests feel more comfortable upon arrival. The underground parking lot has a horrible stench of urine. while walking to the room the hallway also has a faint smell too. Guests were also being sent to rooms that had not yet been cleaned by housekeeping. The property needs to deal with several issues to increase customer experience satisfaction.
Stayed 1 night in Feb 2025

4/10 Poor

Peter

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelt awful, the bed was uncomfortable and nothing was sound proof you could hear everything. Definitely not worth the money
Stayed 1 night in Feb 2025

8/10 Good

Laura m

Travelled with family
Liked: Staff & service
It was decent
Stayed 1 night in Jan 2025

10/10 Excellent

Katelynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked the room for an overnite stay, but got a call a few days before to let me know that renovations had made me room unavailable & I was offered a complimentary upgrade to a suite at No extra charge. The suite was clean, spacious & comfortable, as well as warm & well heated. Staff were pleasant & wonderful too. Definitely recommend this hotel & I will definitely stay here again!
Stayed 1 night in Jan 2025

10/10 Excellent

Akshay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2025

8/10 Good

KATHY

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic accomodation
Stayed 1 night in Jan 2025

2/10 Terrible

mohammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Below average
Stayed 1 night in Jan 2025

10/10 Excellent

Cheryl-Lynn

Liked: Property conditions & facilities
The hotel was central to the hospital. Staff was friendly and accommodating.was given an upgrade to a suite. The bed was comfortable. Room was spacious and clean. Very nice
Stayed 1 night in Jan 2025

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Lisa

Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Stayed 1 night in Jan 2025

6/10 Okay

Johnny David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room we first had was near elevator (noisy) and the fan was super loud when in the bathroom. The front desk was only helpful to find a different room and because they were booked they updated us without cost, which was very appreciative. The new bathroom was definitely much better. From the front desk, to housekeeping - very helpful & pleasant staff. The bad: parking garage smells like urine and many homeless were hanging out, some doing drugs. Definitely a conversation to be had with he kids around this & not to touch anything. Breakfast was super busy & just very continental.
Stayed 1 night in Jan 2025

8/10 Good

Micheal

Liked: Cleanliness, staff & service
Mattresses could use some updating. Other than that, it was a nice reliable option in a great location.
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

Business traveller
Staff was friendly, accommodating, and helpful. Lived their energy! However …. I developed the sniffles and runny nose in our room. May have been the carpet!
Stayed 1 night in Jan 2025

2/10 Terrible

Shaylene

Liked: Staff & service
Disliked: Property conditions & facilities
We didnt even have to pull back the comforter to see the crator in the bed. I stayed in this hotel under the previous ownership and nothing has been updated.
Stayed 1 night in Oct 2024

6/10 Okay

Vishal

they informed me parking wasn't included in the price which i thought it was.
Stayed 1 night in Jan 2025

8/10 Good

Josh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The parking is over $18 per day including tax. It’s not covered and its not secured. Many homeless in the area. Like 8-10 at all times. The rooms are very dated to around 1980. The breakfast is great, however a lot of disposable plates and utensils which ruins the meal and not environmentally responsible.
Stayed 1 night in Jan 2025

8/10 Good

Wayne

Travelled with partner
Good location and good value
Stayed 1 night in Jan 2025

6/10 Okay

Noah

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was decent
Stayed 1 night in Jan 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025