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Sheraton Grand London Park Lane

5.0 star property
Eco-certified hotel with fitness centre and 24-hour front desk

Photo gallery for Sheraton Grand London Park Lane

Enter a grand space with a symmetrical design, featuring a central revolving door and ornate moldings.
Enter a grand lobby with a symmetrical layout, featuring a long corridor and elegant seating areas.
Experience the grandeur of our elegantly designed lobby, featuring a stunning chandelier, plush seating area, and rich book collection.
Relax in style at the Sherato Grand London Park Lane, where a serene outdoor seating area invites you to unwind.
Formal dining area with ornate decorations and large chandelier, featuring round tables set with fine table settings.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Gym
  • Breakfast available
  • Room service
The current price is NZ$833
includes taxes & fees
27 Aug - 28 Aug

Explore the area

View map
Piccadilly, London, England, W1J 7BX
  • Hyde Park
    ‪4 min walk‬
  • Buckingham Palace
    ‪8 min walk‬
  • Piccadilly Circus
    ‪15 min walk‬
  • London (LHR-Heathrow)
    ‪32 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Relax in a serene space with a large bed, flat-screen TV, and shelf.

Deluxe Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

Relax in a spacious room with a large bed, city view, and comfortable workspace.

Club Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Relax in a serene space with a large bed, flat-screen TV, and shelf.

Deluxe Room, 1 Queen Bed, Non Smoking

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

Relax in a spacious room with a large bed, comfortable armchair, and city view.

Club Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Relax in a spacious room with a large bed, a comfortable bench, and a stylish table.

Club Room, 1 King Bed

7.0 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Park View

Relax in a spacious room with a comfortable seating area, dining space, and city views.

Grand Suite, 1 Bedroom, Park View

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
  • 72 sq m
  • 1 bedroom
  • Park view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 1 Queen Bed

Relax in comfort with a large bed, a sitting area, and a desk, all within a spacious room.

Club Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking

Relax in this stylish room featuring a tufted headboard, two bedside tables with lamps, and comfortable armchairs.

Grand Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Park View

Relax in comfort with a large bed, flat-screen TV, and cozy seating area.

Superior Room, 1 King Bed, Non Smoking, Park View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
  • 30 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Relax in comfort with a large bed, a sitting area, and a desk, all within a spacious room.

Superior Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Park View

Experience the epitome of luxury in this stylishly appointed room, featuring a comfortable sofa, elegant dining table, and a unique ceiling design.

Club Suite, 1 Bedroom, Non Smoking, Park View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
  • 59 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Two single beds with white linens, bedside tables, and a large mirror above the headboard.

Superior Room, 2 Single Beds, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

London

Sheraton Grand London Park Lane puts you in the heart of London, within steps of popular attractions like Piccadilly and Green Park. Highlights at this eco-friendly hotel include a restaurant and in-room free WiFi. .Smith & Whistle Bar is the hotel's own cocktail bar. Business amenities include conference space, a business centre and limo/town car service. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Full breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 10-minute walk of this London City Centre hotel include Hyde Park and Buckingham Palace.

What's nearby

  • Hyde Park - 4 min walk - 0.4 km
  • Buckingham Palace - 8 min walk - 0.7 km
  • Piccadilly Circus - 15 min walk - 1.3 km
  • Trafalgar Square - 19 min walk - 1.6 km
  • Big Ben - 20 min walk - 1.7 km

Getting around

  • Green Park Underground Station - 4 min walk
  • London Victoria Station - 17 min walk
  • Heathrow Airport (LHR) - 46 min drive

Restaurants

  • ‪Ferdi - ‬4 min walk
  • ‪Metropolitan by COMO, London - ‬4 min walk
  • ‪COYA Mayfair - ‬1 min walk
  • ‪Hard Rock Cafe - Park Lane - ‬2 min walk
  • ‪Colony Club - ‬4 min walk

About this property

Sheraton Grand London Park Lane

Eco-certified hotel with fitness centre and 24-hour front desk
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business centre and limo/town car service are available.

A computer station is on site and WiFi is free in public spaces. A fitness centre, a terrace, and multilingual staff are also featured at the eco-certified Sheraton Grand London Park Lane. For a fee, parking is available.

This Art Deco London hotel is smoke free.

  • 305 guestrooms or units
  • 8 levels
  • Built in 1920
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton Grand London Park Lane offers 305 air-conditioned accommodations with minibars and a safe. 32-inch plasma televisions come with premium digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, German, Greek, Irish, Korean, Spanish, Turkish

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  • Free WiFi
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4.5 out of 5, Wonderful, 993 reviews
The price is NZ$757
includes taxes & fees
31 Aug - 1 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (GBP 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 25 for adults and GBP 12.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Mercante Restaurant
  • Smith & Whistle Bar
  • The Palm Court Restaurant

Things to do

  • Gym

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 8 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1920
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 80.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 25 for adults and from GBP 12.50 for children
  • Self-parking fee: GBP 50 per day
  • Pet fee: GBP 25 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 80.0 per night
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel London Park
Hotel London Park Lane
London Park Hotel
London Park Lane
London Park Lane Hotel
Park Lane Hotel London
Park Lane London
Park Lane Hotel
Sheraton Lane Hotel
Sheraton London Park Lane
Sheraton Lane
London Sheraton
Park Lane Sheraton
Sheraton London Park Lane Hotel England
Sheraton Hotel London
Sheraton London Park Lane
Sheraton Grand London Park Lane Hotel
Sheraton Grand London Park Lane London
Sheraton Grand London Park Lane Hotel London

Frequently asked questions

What is the cancellation policy at Sheraton Grand London Park Lane?

Sheraton Grand London Park Lane offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand London Park Lane?

As of 9 Aug 2025, prices found for a 1-night stay for 2 adults at Sheraton Grand London Park Lane on 22 Aug 2025 start from NZ$936.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand London Park Lane?

Yep, Sheraton Grand London Park Lane has a self car park for GBP 50 per day.

Is Sheraton Grand London Park Lane family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Grand London Park Lane is a hit with families.

Does Sheraton Grand London Park Lane serve breakfast?

You bet, full breakfast is on offer weekdays between 6:30 AM and 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sheraton Grand London Park Lane?

No, Sheraton Grand London Park Lane does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Grand London Park Lane?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sheraton Grand London Park Lane?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Grand London Park Lane?

Dogs are welcome at Sheraton Grand London Park Lane, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 25 kg per pet.

Sheraton Grand London Park Lane Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 259 out of 492 reviews
Rating 8 - Good. 139 out of 492 reviews
Rating 6 - Okay. 51 out of 492 reviews
Rating 4 - Poor. 31 out of 492 reviews
Rating 2 - Terrible. 12 out of 492 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WERE EXCEPTIONAL! Property is beautiful, comfortable and in a very central area. We felt very safe walking in the neighborhood.
Stayed 3 nights in Apr 2025

10/10 Excellent

Hyoungsuk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

CEYDA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice bar
Stayed 4 nights in Mar 2025

10/10 Excellent

Pete

Stayed 1 night in Apr 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Okay but not special

Arrived 2pm. Room wasn’t ready so went to bar. Didn’t have any cider. A lift wasn’t working over 2 consecutive days. Shower was luke warm on first day. Rainwater shower but no shower cap for wife - no laundry bag - just seemed like skimping on the basics. It was okay but didn’t feel spoilt in any way. Have been in better 5* in London. Breakfast was nice.
Stayed 2 nights in Mar 2025

10/10 Excellent

Dhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and walkability
Stayed 3 nights in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Not up to the usual standard.

I would like to take a moment to share my feedback regarding my recent stay at The Sheraton, which, unfortunately, did not meet the high standards we have come to expect from your establishment during our numerous visits over the years. While the accommodations booked (one room for my wife and me, and another for our two children) were satisfactory, we encountered a few issues that detracted from our overall experience. Firstly, although we were located on the second floor, the noise from a party on Saturday night disrupted our peace, with music audible until nearly one in the morning. Additionally, upon returning from an evening out, I was informed at the Palm Court that I could only order a double whisky, which was surprising, as I have previously enjoyed single servings during past visits. After some discussion, I was ultimately permitted to order a single, but the experience felt unnecessarily prolonged, particularly given the premium price of £162 for a 50ml double. Moreover, breakfast on Sunday morning was notably below the usual standard we have experienced. We waited nearly 20 minutes for hot food, as it appeared the kitchen had run out, despite the fact that we were dining well within service hours. Overall, our visit felt somewhat lackluster, which is disappointing considering our history with your hotel. This may merely reflect a current downturn in service, and I remain hopeful that these issues will be addressed moving forward
Stayed 1 night in Feb 2025

10/10 Excellent

Masoud, Rutherford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff even better. We had a great stay. We will be going back.
Stayed 4 nights in Feb 2025

10/10 Excellent

Timothy, DOLLAR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great London mainstay with lovely rooms, great bar and very generous Club Lounge facility. Super staff too - very friendly.
Stayed 1 night in Jan 2025

8/10 Good

Belinda

Business traveller
Stayed 4 nights in Jan 2025

8/10 Good

Belinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great stay, only one issue
Stayed 5 nights in Dec 2024

4/10 Poor

Marcel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Super noisy place

Super noisy room, stayed a week and there was construction going on in the rooms next door, super laud and the bathroom pipes in the room made noise as well! The room was close to the service elevator and the staff was constantly banging the door towards it and staff kept talking super laud in that area as well, we stayed in the hotel 3 times, but this was definitely the last time. I addressed the issues 2 times with the staff, but nobody seams to care or offer any help. This is not equal to a 5 star hotel at all anymore, really poorly handled. Bottom line if you want to enjoy your stay and sleep peaceful, stay away from this hotel!!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Leland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful hotel and great location

the place is beautiful, and a great location! the entire staff were exceptional! i would stay there again in a heartbeat! the only minor issue were the elevators, but that was exceptionally minor.
Stayed 4 nights in Oct 2024

8/10 Good

james, Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, room size was average to small. Very expensive for a 4 star hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sarah

Stayed 3 nights in Oct 2024

4/10 Poor

Surjit

Stayed 2 nights in Aug 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Amazing hotel, centrally located , loved it!
Stayed 1 night in Jun 2024

4/10 Poor

renee

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Broken telephone plus broken alarm clock ( went off every hour or 2 all night long
Stayed 2 nights in Aug 2024

10/10 Excellent

Perry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location.

The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning). The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night. The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this. We'd definitely stay here again but look to get a room in a different location.
Stayed 2 nights in Jul 2024

4/10 Poor

james

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A catalogue of poor service even before we arrived. Wrong rooms booked. Not connecting as promised. No rollaway bed. Room service didn’t turn up. TVs didn’t work. Keys didn’t work. Telephone didn’t work. Toilet was faulty. Reception ignored us when reporting issue with room. Maintenance came at midnight to fix fault. Just not what I expected from a five star hotel as a platinum member.
Stayed 2 nights in Jun 2024

10/10 Excellent

Kimya K

Liked: Cleanliness
Stayed 5 nights in May 2024