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"The staff have a good attitude, very helpful and friendly. The hotel is in a good position. " More

By a verified traveller on Sun 12 Aug 2018

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Hotel Description

The Cranley places you in the center of London, within just a 15-minute stroll of popular places like Natural History Museum and Victoria and Albert Museum. Highlights at this boutique hotel include a restaurant and in-room free WiFi.

You can enjoy TVs with cable channels, and all 39 rooms feature free newspapers, safes, and hair dryers. Dining in is an option with room service, and minibars provide refreshments. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and designer toiletries. Phones and desks are also available.

At the hotel's own bar/lounge, you can stop for a drink. Added amenities include free WiFi in public areas, a free manager's reception, and laundry facilities. Each morning continental breakfast is served between 7:30 AM and 10 AM.

Within a 20-minute walk of this 4-star London City Centre hotel, attractions include Imperial College London and Kensington Gardens.

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$119* Per night/room 6 Dec. - 7 Dec.

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room (with Four Poster Bed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Penthouse

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Single Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 1 Max

The Cranley ratings based on 5 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for The Cranley

Everyone (3) Couples (2)
1 out of 5

Posted by on 25 Nov. 2019

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1 out of 5
This property was not what was advertised it was awful threadbare carpets, dirty, roof leaked damp, no amenities in the room, no blankets portable large air cons. Breakfast was a shambles and not in your room as advertised and not continental just cereal and toast coffee if you were lucky. Extra charges for everything! If we had not prepaid we would not have stayed avoid the Cranley at all costs !!!

Posted by on 6 Sep. 2019

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1 out of 5
We stayed at the Cranley some three years ago, and close to stay there again because of its excellent location. We paid for two days in advance, but left after one night. The hotel is terribly dirty and run down, with all public areas deplorable. Our room had a rickety portable air-conditioner, and was so dirty that my wife felt obliged to wear shoes in the bathroom and to look for bed bugs. We left after one night and forfeited one night. It is a shame that a hotel in such an excellent location is now a hotel you would NOT want to stay at under any circumstances.

Posted by , from Sydney, Australia on 31 Jul. 2019

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4 out of 5
The staff have a good attitude, very helpful and friendly. The hotel is in a good position.

Posted by , from australia on 12 Aug. 2018

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5 out of 5
Wonderful small hotel, very traditional and a delight to stay in. Definately on our list when we visit London again.

Posted by on 19 Feb. 2017

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly The Cranley. This 4-star London hotel is smoke free.

  • 39 guestrooms or units
  • 6 levels
  • 3 buildings
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Heathrow Airport (LHR) (22.8 km / 14.1 mi)
  • Train station: London Imperial Wharf Station (2.4 km / 1.5 mi)
  • Metro station: Gloucester Road Underground Station (0.5 km / 0.3 mi)

Room Amenities

The Cranley offers 39 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. Cable television is provided. Bathrooms include bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Heating
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

The Cranley has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Each adult staying at the property must present valid photo identification at check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 40.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for dinner.

  • No cots (infant beds) available
  • Debit cards
  • Staffed front desk
  • Security system
  • Online Penalty Collection
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 9.95 per person (approximately)
  • Nearby parking fee: GBP 35 per day
  • Rollaway bed fee: GBP 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cranley
  • Cranley Hotel
  • Cranley Hotel London
  • Cranley London
  • The Cranley Hotel
  • The Cranley London
  • The Cranley Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.