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The Whitechapel

Property class: 2

Photo gallery for The Whitechapel

A hotel room with a large bed, a black leather chair, and a view through a large window.
A modern hotel lobby with a reception desk, seating area, and large windows.
A multi-story hotel with a brick facade, large windows, and a sign indicating it is a hotel.
A modern hotel lobby with a reception desk, seating area, and large windows.
A modern hotel room with a wooden desk, a chair, a small kitchenette, and a mirror.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
New Rd, London, England, E1 1HH
  • Place, East London Mosque
    ‪7 min walk‬
  • Place, Brick Lane
    ‪9 min walk‬
  • Place, Tower Bridge
    ‪5 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪100 min drive‬

Room options

View all photos for Luxury Twin Room, Ensuite, City View (Executive Twin Room)

A hotel room with two beds, a desk, a chair, and a mirror.

Luxury Twin Room, Ensuite, City View (Executive Twin Room)

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Luxury Double Room, Ensuite, City View (Executive King Room)

A hotel room with a large bed, a wooden headboard, two bedside lamps, and a red and white bedspread.

Luxury Double Room, Ensuite, City View (Executive King Room)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Ensuite, City View (Premier Double Room)

A hotel room with a bed, a television, a bathroom, and a wooden wall.

Superior Double Room, Ensuite, City View (Premier Double Room)

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Ensuite, City View (Premier Twin Room)

A hotel room with two beds, each with red and white bedding, a wooden accent wall, and a small bedside table with a lamp.

Superior Twin Room, Ensuite, City View (Premier Twin Room)

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Triple Room, Ensuite

A hotel room with two beds, wooden paneling on the wall, a TV, a desk, and a chair.

Classic Triple Room, Ensuite

  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Classic Double Room, Ensuite

A modern hotel room with a large bed, a desk, a TV, and a mirror.

Classic Double Room, Ensuite

8.0 out of 10
Very good
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Double Room, Private Bathroom

A modern hotel room with a large bed, red accents, a wooden accent wall, and a small side table with a kettle.

Basic Double Room, Private Bathroom

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Property amenity

citizenM London Shoreditch

London City Centre
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 1,004 reviews
The price is NZ$304
includes taxes & fees
27 Sept - 28 Sept
citizenM London Shoreditch

About the area

London

The Whitechapel puts you in the centre of London, 1.8 km (1.1 mi) from Tower Bridge and 5 km (3.1 mi) from London Eye. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers tour/ticket assistance, luggage storage and a lift. Added amenities include a reception hall. .Sights within a 15-minute drive of this Tower Hamlets hotel include London Stadium and Trafalgar Square.

What's nearby

  • East London Mosque - 7 min walk - 0.7 km
  • Brick Lane - 9 min walk - 0.8 km
  • Financial District - 10 min walk - 0.9 km
  • Tower of London - 16 min walk - 1.4 km
  • Tower Bridge - 5 min drive - 2.0 km

Getting around

  • Whitechapel Underground Station - 6 min walk
  • Shadwell Station - 10 min walk
  • London (LCY-London City) - 23 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Tayyabs - ‬3 min walk
  • ‪Ambala - ‬3 min walk
  • ‪BEX COFFEE - ‬4 min walk
  • ‪Dilpasand Restaurant - ‬3 min walk

About this property

The Whitechapel

The Whitechapel offers its guests tour/ticket assistance and a lift. The front desk is open around the clock.

This London hotel is smoke free.

  • 28 guestrooms or units
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site
The Whitechapel offers 28 air-conditioned accommodations with a safe and a hairdryer. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Housekeeping is provided on a weekly basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (140 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM

Late check-in subject to availability

Late check-in fee for check-in between 11:30 PM and 8:00 AM

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:30 PM

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee for check-in between 11:30 PM and 8:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No on-site parking is available. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Whitechapel Hotel

The Whitechapel London

The Whitechapel Hotel London

Frequently asked questions

What is the cancellation policy at The Whitechapel?

The Whitechapel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at The Whitechapel?

No, The Whitechapel does not offer an airport shuttle service.

What time are check-in & check-out at The Whitechapel?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Whitechapel?

No, pets are not allowed.

The Whitechapel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 25 reviews
Rating 8 - Good. 7 out of 25 reviews
Rating 6 - Okay. 5 out of 25 reviews
Rating 4 - Poor. 2 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great budget hotel, close to the Elizabeth line so you can get into central London in minutes!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful room..it had everything that we needed… nicely decorated.. Only issue was the street noise at night.. recognise that the hotel can’t help this, but it was the only issue we had. Loretta at Reception couldn’t have been more helpful at check-in… thank you 😊
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Callum

Liked: Staff & service, amenities
Small and cramped rooms, wet room style bathroom means you can’t use the toilet after a shower as the floor stays very wet after. No sink in the bathroom but outside in makeup area.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Yubo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service!
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Chris

Disliked: Amenities
Good functional room and hotel
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Jennifer

Liked: Staff & service
Super freundliches Personal 👍
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff and nice attached restaurant. Area walkable restaurants are more middle eastern/asian. Rooms are tight but functional.
Stayed 3 nights in Sep 2024
Verified review

4/10 Poor

George

Disliked: Amenities, property conditions & facilities
No toilet role in the room and TV not working
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Service (Adam)

The service from Adam was over and above. The rooms were clean, very comfertable, the only issue was the showers were cold, luke warm
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Brendon

Liked: Staff & service, property conditions & facilities
Only had 1 towel and powdered milk
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would rather sleep in a jail

DO NOT STAY AT THIS HOTEL. I would rather spend a night in jail than this place. Upon arrival I was already alarmed as the neighborhood is terrible… perhaps one of the worst in London, but there is so much more… We arrived and the doors to the hotel were wide open but there was no security or receptionist present (keep in mind it’s a terrible neighborhood so anybody could have access to the “hotel”). From there we waited for 45 mins and no receptionist arrived. All while there was luggage from other customers being stored beside the front desk and nobody was watching it… anybody could have walked in and stole the luggage. Next the hotel was half under construction and no one told us, but this doesn’t even scratch the surface of issues. Next we had NO HOT WATER!!!! To which the hotel manager tried convincing me that it wasn’t a big deal… what a joke! The next option was to have contractors come work in my room the next day to try to fix the issue. Having had watches and cameras stolen from hotels before, there was no way I was going to allow hotel contractors (not even hotel staff) have access to my room and goods while I was out for the day. At this point I asked for a refund so I could just go book another hotel. TO WHICH THEY DENIED AND MADE VERY THREATENED GESTURES. At this point I felt so unsafe that I booked another hotel. But that’s not where it ends…. I requested a receipt or any proof that I was checking out early and they refused to provide any paperwor
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Schems-Dine

Liked: Cleanliness, staff & service, property conditions & facilities
Tres agréable.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Dale

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Paul

Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Marta

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

ian

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024
Verified review

4/10 Poor

Satish

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024