4/10 Poor
Claire
Travelled with family
11 May 2025
Upon arrival, (before our check in time) it wasn't pleasant. The lady behind reception was quite blunt with us and didn’t seem very enthusiastic in her job. We had to pay £15 charge for them to hold our suitcase until check in time.
Our room had dust and flies in it.
The bathroom was not very private… big gap when sliding door shut, can see my family while sat on toilet. When getting undressed…body figure is visible through glass.
When flushing the toilet, the noise is so loud, I refrained from flushing during night, I didn’t want to wake my family up!
We had the sound of the tubes running over us throughout the night..not a very good sleep at all. We were provided with just one pillow each.
The thermostat in our room wasn’t working so my daughters were cold.
The checkout time is 10am… we got back to our room at 10.02am and we were locked out of it. They didn’t tell us that we would be locked out of our room if we were a few minutes late checking out.
This was our first time at Zedwell Underground hotel and sadly it will be our last, we will not be returning.
Claire
Stayed 1 night in May 2025