4/10 Poor
Jessica M., Tennessee, USA
5 May 2025
Disliked: Cleanliness
Unreasonable host/Dirty home
I booked this home for a 3 week stay, b/cI was bringing my disabled child to the area for a 3 week therapy. We got to the home at 9:30 p.m. (which was 11:30 p.m. at our home) and so I put her to bed right away. Then I went to the master and when I pulled my sheets down I found dirty sheets with stains and marks all over them from top to bottom. Next, I went to the bathroom, and as I sat on the toilet, noticed hundreds of little drain flies crawling all over the drain of the shower and on the walls. I immediately texted the owner and told him that we had a problem with the sheets and shower (I had not yet found dirty bowls in the kitchen.) He said the sheets were "stained", but that he would buy more. At 5 pm the next day, he brought new sheets and drain fly killer. I appreciated the efforts, but I had lost confidence in the house, and had decided that I wanted to leave and go elsewhere. I explained the drainflies lay eggs and we would need to clean daily for at least a week-three weeks to rid the shower completely. He refused to let me cancel for a refund. (His offer was 50% of THREE weeks, when I literally asked to leave within the first hours of being there). I offered to pay for 5 nights (the night I stayed and the nights VRBO was giving me a free hotel), if he would refund the remaining 2 weeks, and he still said no. He was unreasonable and kept saying he would get the drain flies gone (great, just shouldn't be on a paying guests' stay). I left & disputed the charge.
Jessica M.
Stayed 21 nights in Apr 2025