See all properties
Save

DoubleTree by Hilton Monrovia - Pasadena Area

4.0 star property
Hotel with free parking, near Santa Anita Park

Photo gallery for DoubleTree by Hilton Monrovia - Pasadena Area

Outdoor pool, pool loungers
Lobby
Lobby
Standard Room, 2 Queen Beds, Non Smoking
Outdoor pool, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
The current price is NZ$237
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
924 W Huntington Dr, Monrovia, CA, 91016
  • Place, Los Angeles County Arboretum & Botanic Garden
    ‪3 min drive‬
  • Place, Santa Anita Park
    ‪4 min drive‬
  • Place, City Of Hope Hospital - Duarte
    ‪5 min drive‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Two Queen Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Two Queen Room

Air-conditioning
Heating
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
  • Sleeps 4

View all photos for Room, 1 King Bed, Non Smoking (Serenity Room)

Room, 1 King Bed, Non Smoking (Serenity Room)

Room, 1 King Bed, Non Smoking (Serenity Room)

8.8 out of 10
Excellent
(13 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Deep-soaking bath
Bathrobes
Air-conditioning
Blackout drapes/curtains
Premium bedding
Bathrobes
Deep soaking bathtub
Hair dryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Larger Room)

Room, 2 Queen Beds, Non Smoking (Larger Room)

Room, 2 Queen Beds, Non Smoking (Larger Room)

8.6 out of 10
Excellent
(25 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Air-conditioning
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
Private bathroom
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Air-conditioning
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Infinity Room)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking (Infinity Room)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Private bathroom
Shower/bath combination
Air-conditioning
Blackout drapes/curtains
Premium bedding
Bathrobes
Deep soaking bathtub
Hair dryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Large Two Queen Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Large Two Queen Room

Air-conditioning
Heating
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
  • Sleeps 4

View all photos for Mobility Accessible King Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Mobility Accessible King Room

Air-conditioning
Heating
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(119 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Air-conditioning
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(96 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Air-conditioning
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Larger Room)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking (Larger Room)

8.8 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Air-conditioning
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
Private bathroom
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Serenity 1 King Bed with Bathtub

Air-conditioning
Heating
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
  • Sleeps 2

View all photos for King Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

King Room

Air-conditioning
Heating
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
  • Sleeps 2

View all photos for Larger King Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Larger King Room

Air-conditioning
Heating
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
  • Sleeps 2

View all photos for Large King Room with Infinity Tub

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Large King Room with Infinity Tub

Air-conditioning
Heating
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
  • Sleeps 2

You may also like

Ad
Beach nearby

Marriott Marina del Rey

Marina del Rey
  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 1,002 reviews
The price is NZ$515
includes taxes & fees
23 Nov - 24 Nov
Marriott Marina del Rey

About the area

Monrovia

At DoubleTree by Hilton Monrovia - Pasadena Area you'll be 2.8 km (1.7 mi) from Santa Anita Park and 3.5 km (2.2 mi) from Los Angeles County Arboretum & Botanic Garden. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and pool loungers. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily. .Sights within a 10-minute drive of this Monrovia hotel include City Of Hope Hospital - Duarte and California Institute of Technology.

What's nearby

  • Los Angeles County Arboretum & Botanic Garden - 3 min drive - 3.4 km
  • Santa Anita Park - 4 min drive - 3.4 km
  • City Of Hope Hospital - Duarte - 5 min drive - 5.9 km
  • Pasadena Convention Center - 10 min drive - 15.1 km
  • The Huntington Library, Art Museum, and Botanical Gardens - 11 min drive - 10.8 km

Getting around

  • Sierra Madre Villa Station - 4 min drive
  • Pasadena Station - 16 min drive
  • Los Angeles Intl. (LAX) - 67 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬2 min walk
  • ‪Chick-fil-A - ‬2 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬4 min walk
  • ‪Chipotle Mexican Grill - ‬8 min walk
  • ‪Starbucks - ‬1 min walk

About this property

DoubleTree by Hilton Monrovia - Pasadena Area

Hotel with free parking, near Santa Anita Park
DoubleTree by Hilton Monrovia - Pasadena Area offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. A vending machine, multilingual staff, and gift shops/newsstands are also featured at DoubleTree by Hilton Monrovia - Pasadena Area. Free self parking is available.

This Monrovia hotel is smoke free.

  • 171 guestrooms or units
  • 10 levels
  • Built in 1986
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Monrovia - Pasadena Area offers 171 accommodations with MP3 docking stations and a safe. Beds feature premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Monrovia hotel provides complimentary wireless Internet access. LCD televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Similar properties

Terrace/patio
Hampton Inn Los Angeles/Arcadia/Pasadena
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,057 reviews
The price is NZ$209
includes taxes & fees
16 Nov - 17 Nov
Hampton Inn Los Angeles/Arcadia/Pasadena

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available for a fee: USD 2.95 to 19.99 for adults and USD 2.95 to 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 2.95 to 19.99 for adults and USD 2.95 to 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. 

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Monrovia Pasadena Area
DoubleTree Hilton Monrovia Pasadena Area
DoubleTree Monrovia Pasadena Area
DoubleTree Hilton Monrovia Pasadena Area Hotel
DoubleTree Hilton Monrovia Pasadena Area Hotel
DoubleTree Hilton Pasadena Area Hotel
DoubleTree Hilton Monrovia Pasadena Area
DoubleTree Hilton Pasadena Area
Monrovia DoubleTree by Hilton Monrovia - Pasadena Area Hotel
Hotel DoubleTree by Hilton Monrovia - Pasadena Area
DoubleTree by Hilton Monrovia - Pasadena Area Monrovia
DoubleTree by Hilton Monrovia Pasadena Area
DoubleTree Hilton Monrovia Pasadena Area Hotel
DoubleTree Hilton Pasadena Area Hotel
DoubleTree Hilton Monrovia Pasadena Area
DoubleTree Hilton Pasadena Area
Hotel DoubleTree by Hilton Monrovia - Pasadena Area Monrovia
Monrovia DoubleTree by Hilton Monrovia - Pasadena Area Hotel
Hotel DoubleTree by Hilton Monrovia - Pasadena Area
DoubleTree by Hilton Monrovia - Pasadena Area Monrovia
DoubleTree by Hilton Monrovia Pasadena Area
DoubleTree by Hilton Monrovia - Pasadena Area Hotel
DoubleTree by Hilton Monrovia - Pasadena Area Monrovia
DoubleTree by Hilton Monrovia - Pasadena Area Hotel Monrovia

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Monrovia - Pasadena Area?

DoubleTree by Hilton Monrovia - Pasadena Area offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Monrovia - Pasadena Area?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Monrovia - Pasadena Area on 23 Nov 2025 start from NZ$236.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Monrovia - Pasadena Area?

Yep, DoubleTree by Hilton Monrovia - Pasadena Area has a free self car park.

Does DoubleTree by Hilton Monrovia - Pasadena Area have a pool?

DoubleTree by Hilton Monrovia - Pasadena Area has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes DoubleTree by Hilton Monrovia - Pasadena Area a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Monrovia - Pasadena Area.

Does DoubleTree by Hilton Monrovia - Pasadena Area serve breakfast?

Sure does, buffet breakfast is served daily.

Is there a free airport shuttle available at DoubleTree by Hilton Monrovia - Pasadena Area?

No, DoubleTree by Hilton Monrovia - Pasadena Area does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Monrovia - Pasadena Area?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at DoubleTree by Hilton Monrovia - Pasadena Area?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at DoubleTree by Hilton Monrovia - Pasadena Area?

No, only service animals are allowed.

Reviews

DoubleTree by Hilton Monrovia - Pasadena Area Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 685 out of 1009 reviews
Rating 8 - Good. 183 out of 1009 reviews
Rating 6 - Okay. 68 out of 1009 reviews
Rating 4 - Poor. 34 out of 1009 reviews
Rating 2 - Terrible. 39 out of 1009 reviews

Reviews

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing week staying there, everyone was so pleasant. Breakfast was top notch, omelettes made by the cook was so good! Was very clean and staff cleaning rooms did a great job! Easy on and easy off the highway. Would definitely go again.
Stayed 6 nights in Aug 2025

10/10 Excellent

Esteban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome all around
Stayed 1 night in Jul 2025

8/10 Good

Becky

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2025

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worse stay ever!

regarding my stay at the DOUBLETREE HOTEL MONROVIA from August 3rd. This was a complete nightmare and I've never experienced this anywhere, especially at a Hilton Hotel. When I checked in on August 3rd, I was given room 815. I went to the room and proceeded to settle in until the entry hall light started blinking like a strobe light and I found a spot of dried blood on the comforter. I immediately reported it and was given a 2nd room, 705. I entered the room and found the curtains filthy and when I went to close them, the rod fell off and some of the curtain detached from the hooks. The rod was not attached properly. It looked like it was, but it was not. Again, I reported it. At this point I messaged Hilyon hotels on IG. The front desk took hours to find a room for me. I left to have lunch and returned. The same front desk clerk who was supposed to find another room saw me re enter the hotel. I went back to room 705 and found the key card didnt work. I had to go back downstairs to let them know. The same manager said she had another room for me room 912. The thing is, rather than stopping me when I entered the hotel letting me know and providing the room key cards, I was going up and down getting the new cards then getting my things and then on to the 3rd room. I was assured a supervisor would fully inspect room 912 so that there weren't any more problems. All of this took place in one day, Sunday August 3rd.
Broken door lock
Security latch
Stayed 1 night in Aug 2025

10/10 Excellent

Khanh

Stayed 5 nights in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Hsu

Stayed 1 night in Jul 2025

4/10 Poor

Francés

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Manjula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Excellent staff. AC unit is old does not work well. Got very hot
Stayed 2 nights in Jul 2025

8/10 Good

Pamela

Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I love the property. It’s well designed for comfort, vacation and fun. I’m sinking into the bed and enjoying the surroundings and amenities. The cabanas outside near pool are a nice touch. Had a great burger at Elements. My only suggestion would be to update the shower/bath. Make it a larger shower without the bath. Recommended. Will definitely book again.
Stayed 1 night in Jul 2025

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities
Great area and well managed property
Stayed 3 nights in Jul 2025

10/10 Excellent

Annette

Stayed 3 nights in Jul 2025

10/10 Excellent

felix

Stayed 1 night in Jul 2025

10/10 Excellent

Keith, Rocklin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying and it didn't disappoint. Check in was quick and the room was modern, spacious and clean. Bar was also good. Attentive bartender and pretty good food. Very conveniently located, just yards from the 210 highway. I live in AZ but work in LA and the property is my go to reasonably priced accommodation. One bonus, Starbucks is in the car lot (No charge for parking either) and opens at 5am. Extremely convenient.
Stayed 1 night in Jul 2025

4/10 Poor

Timothy

Disliked: Staff & service
When I changed my reservation date it was lost. Upon arrival I was given a room and the key didn’t work. Was sent to the WRONG ROOM BY THE STAFF. Took three trips by me from the room to the front desk to finally straighten it out.
Stayed 1 night in Jul 2025

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Gabbrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

ALAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, great service except from the 800# AI.

Everything was good. Just one bad experience trying to contact the front desk.to inform.them of late arrival, and I got a rude AI program! You can tell this program was purchased because it promised shorter phone help for us customers but all it did was piss me off. Talks too fast. Gave me wrong information. When I did arrive at the hotel, one clerk aggreed with my assessment and gave me a card with the front desk direct number.
Stayed 1 night in Jul 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. The rooms are spacious and attractive, and not the usual hotel-cookie cutter design. Love the deep bathtub with glass panel. Staff were friendly and extra helpful. There was ample free parking. The welcome complementary cookie was delicious!
Stayed 2 nights in Jul 2025

2/10 Terrible

Cynthia

Stayed 1 night in Jul 2025

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is DISGUSTING and the front desk staff are RUDE. There was a huge COCKROACH in our room bathroom and staff wouldn’t come to assist. They didn’t even offer bug spray! Roaches are probably all over the hotel, as we saw bags of trash in the hallway. We complained to the front desk and asked someone to come and take care of it, they said they would send someone. After waiting a very long time, we went downstairs to the front desk. CHRISTOPHER was just standing around with other hotel staff. I asked him about someone coming to our room, he said there was no one from maintenance, everyone went home. He didn’t even have the courtesy to call to let us know that no one was coming! I requested to change rooms, he said there were none available. I asked to speak with a manager. I then spoke with LAUREN, who proceeds to tell me there’s nothing else they can do. I ask both Lauren and Christopher, would you be comfortable sleeping in a hotel room with cockroaches?! Would you be upset that the hotel tells you and your family there’s nothing they can do?! Neither one of them bothered to even check if they had bug spray or anything, ZERO CUSTOMER SERVICE! Lauren processed a refund for our room and told us we could go elsewhere. Needless to stay we left this DUMP. We will NEVER stay here again and will make sure to tell our friends, family, and the public how DISGUSTING and DIRTY this property is. GO A BLOCK TO THE COURTYARD MARRIOTT. BETTER SERVICE AND CLEANER ROOMS!
Stayed 1 night in Jul 2025

10/10 Excellent

Lila

Stayed 2 nights in Jul 2025

10/10 Excellent

Lusheng

Stayed 1 night in Jul 2025

6/10 Okay

James

Stayed 3 nights in May 2025