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Pacific Palms Resort

4.0 star property
Suburban resort with 2 restaurants and full-service spa

Photo gallery for Pacific Palms Resort

Exterior
Golf
2 restaurants, breakfast served
View from property
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Hot tub
The current price is NZ$358
includes taxes & fees
1 May - 2 May

Explore the area

Map
1 Industry Hills Pkwy, La Puente, CA, 91744
  • Round 1 Bowling and Amusement
    ‪4 min drive‬
  • Puente Hills Mall
    ‪4 min drive‬
  • City Of Hope Hospital - Duarte
    ‪20 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪46 min drive‬

Room options

View all photos for Deluxe Room, Mountain View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
Private bathroom
  • Mountain view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
Private bathroom
  • Mountain view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, City View

Balcony

Deluxe Room, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
Private bathroom
  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, City View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, City View, Executive Level

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
Private bathroom
  • City view
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, Mountain View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, Mountain View, Executive Level

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
Private bathroom
  • Mountain view
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

La Puente

At Pacific Palms Resort you'll be 3.7 km (2.3 mi) from Round 1 Bowling and Amusement and 3.8 km (2.4 mi) from Puente Hills Mall. Highlights at this resort include 2 restaurants, a full-service spa and a golf course. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. For a drink, you can stop by the resort's own lounge bar. Enjoy the outdoor swimming pool, gym, Hot tub and sauna. 45000 square feet (4181 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 11 AM and on weekends between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this City of Industry resort include California State University, Fullerton and City Of Hope Hospital - Duarte.
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What's nearby

  • Round 1 Bowling and Amusement - 4 min drive - 3.7 km
  • Puente Hills Mall - 4 min drive - 3.8 km
  • California State Polytechnic University, Pomona - 13 min drive - 12.9 km
  • Whittier College - 17 min drive - 15.6 km
  • City Of Hope Hospital - Duarte - 20 min drive - 20.9 km

Getting around

  • Walnut Industry Station - 10 min drive
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.) - 46 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Taco Del Rio - ‬13 min walk
  • ‪Jack in the Box - ‬3 min drive
  • ‪Tierra Mia Coffee - We - ‬3 min drive
  • ‪Little Caesars Pizza - ‬16 min walk

About this property

Pacific Palms Resort

Suburban resort with 2 restaurants and full-service spa
Pacific Palms Resort offers its guests a full-service spa, a golf course, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this resort measures 45000 square feet (4181 square metres) and includes conference space. A health club, a hot tub, and a sauna are also featured at the business-friendly Pacific Palms Resort. Self parking is free.

This La Puente resort is smoke free.

  • 292 guestrooms or units
  • 11 levels
  • 2 dining venues
  • Conference rooms
  • 45000 sq ft of conference space
  • 4181 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Pacific Palms Resort offers 292 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Valet parking on site (USD 14 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11 AM on weekdays and 7 AM to 10:30 AM on weekends; USD 10 to 24.95 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • 36-hole golf course
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 45,000 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 24.95 per person
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and cash.
    For guests' safety, the property includes a first aid kit in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pacific Palms
Pacific Palms City Of Industry
Pacific Palms Resort
Pacific Palms Resort City Of Industry
Palms Pacific
Palms Pacific Resort
Palms Resort
Pacific Palms Resort La Puente
Pacific Palms La Puente
Resort Pacific Palms Resort La Puente
La Puente Pacific Palms Resort Resort
Resort Pacific Palms Resort
Pacific Palms
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Frequently asked questions

What is the cancellation policy at Pacific Palms Resort?

Pacific Palms Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pacific Palms Resort?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at Pacific Palms Resort on 1 May 2025 start from NZ$357.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pacific Palms Resort?

Yep, Pacific Palms Resort has a free self car park and free RV/bus/truck parking. Additionally there is valet parking for USD 14 per night.

Is there a spa on site at Pacific Palms Resort?

Yep, there is an onsite spa at Pacific Palms Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Pacific Palms Resort have a pool?

Pacific Palms Resort has a heated pool and an outdoor pool.

What luxury perks are available at Pacific Palms Resort?

Pacific Palms Resort features a heated pool, a full-service spa and a health club.

What makes Pacific Palms Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Pacific Palms Resort.

Does Pacific Palms Resort serve breakfast?

Sure does, cooked-to-order brekkie is available weekdays from 7:00 AM to 11 AM and weekends from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Pacific Palms Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Pacific Palms Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pacific Palms Resort?

Check-in begins at 4:00 PM. Check-out time is noon.

Is there a golf course on site at Pacific Palms Resort?

Yep, Pacific Palms Resort has a 36-hole golf course. A golf driving range and golf lessons are also available.

Pacific Palms Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 568 out of 1003 reviews
Rating 8 - Good. 200 out of 1003 reviews
Rating 6 - Okay. 111 out of 1003 reviews
Rating 4 - Poor. 66 out of 1003 reviews
Rating 2 - Terrible. 58 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Liked: Cleanliness, amenities, property conditions & facilities
fun
Stayed 7 nights in Jan 2025

10/10 Excellent

Sai

Travelled with family and small children
Liked: Cleanliness, staff & service
A safe place with history. However, we had experience long wait for the elevator due to 2 out of 3 elevators out due to maintenance. It was very unexpected for the one short night stay while we were there. The inconvenience unfortunately was hard when I was traveling with 2 young kids with luggages taking the stairs after 15 minutes of wait for the service elevator. But the staff was very nice who showed us the service elevator then walked us through the staircase with us. I still appreciate all teh staff’s help.
Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Armando

Stayed 1 night in Jan 2025

4/10 Poor

Naymish

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Wai Ming

Stayed 4 nights in Dec 2024

10/10 Excellent

STONE

Stayed 1 night in Jan 2025

2/10 Terrible

kayla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveller

Travelled with family

Very disappointed

Second time staying at this hotel, and I have to say this trip was not that great. During both trips, you could hear every time somebody took a shower or flushed the toilet in any of the rooms around you. The second night we were there this time, one of the elevators was still broken from our last stay in October, another elevator broke while we were there and the fire department had to rescue people from the inside, half of the escalators stopped working, and a disturbed woman pulled the fire alarm at 1 AM. Needless to say if I have another choice, I will probably pick a different hotel. The elevators were not all working the last time we were there as well, which was in October.
Stayed 2 nights in Jan 2025

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievably exciting, truly professional staff 💯
Stayed 1 night in Jan 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Mery

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

Last time

Hotel needs a serious refresh. Golf range needs new balls. I requested a room with a golf course view and got a 3rd floor room over looking a first floor roof.
Stayed 3 nights in Jan 2025

10/10 Excellent

Annette, los angeles

Stayed 1 night in Dec 2024

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Qiang

Stayed 1 night in Dec 2024

10/10 Excellent

Memes for life

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything, clean, quiet, comfy, customers service great
Stayed 1 night in Dec 2024

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

EILEEN, WEST COVINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staycation resort
Stayed 1 night in Dec 2024

8/10 Good

Sebastian

Liked: Cleanliness, staff & service
Rooms where a little dated but the property was beautiful
Stayed 2 nights in Dec 2024

6/10 Okay

erick

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room looks like the carpet hasnt been vacuumed because of the oules of dust in every corner which activated my allergy to dust. Tv should be updated with faster service to the quality of the entertainment
Stayed 2 nights in Dec 2024

10/10 Excellent

EILEEN, WEST COVINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice location and set up
Stayed 1 night in Dec 2024