Grand Decameron Los Cabos, A Trademark All Inclusive Resort

3.5 star property
On beach with 3 outdoor pools, near San Jose del Cabo Art District

Photo gallery for Grand Decameron Los Cabos, A Trademark All Inclusive Resort

3 outdoor pools, pool umbrellas, pool loungers
2 restaurants, breakfast, lunch, dinner served; American cuisine
2 restaurants, breakfast, lunch, dinner served; American cuisine
3 outdoor pools, pool umbrellas, pool loungers
Property grounds

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar

Explore the area

View map
Boulevard Malecon S/N, San José del Cabo, BCS, 23400
  • Place, Costa Azul Beach
    ‪12 min walk‬
  • Place, Palmilla Beach
    ‪2 min drive‬
  • Place, San Jose del Cabo Art District
    ‪4 min drive‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪18 min drive‬

Room options

Room Superior

  • 35 sq m
  • Sleeps 3

Room Superior

  • 35 sq m
  • Sleeps 4

Room Superior

  • 35 sq m
  • Sleeps 4

Room Superior

  • 35 sq m
  • Sleeps 4

Standard Room, 2 Double Beds

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Designer toiletries
Coffee/tea maker
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Designer toiletries
Coffee/tea maker
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Ocean View

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Designer toiletries
Coffee/tea maker
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Ocean View

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Designer toiletries
Coffee/tea maker
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room Standard

  • 25 sq m
  • Sleeps 3

Double Room Standard

  • 25 sq m
  • Sleeps 4

Triple Room Standard

  • 25 sq m
  • Sleeps 4

Quadruple Room Standard

  • 25 sq m
  • Sleeps 4

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About the area

San José del Cabo

An all-inclusive stay in San José del Cabo awaits you at Grand Decameron Los Cabos, A Trademark All Inclusive Resort. Within just a 10-minute stroll, you'll find Plaza Mega Comercial Mexicana and El Zalate Beach. Highlights at this beachfront property include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body scrubs and facials along with access to the hot tub. The buffet restaurant, El Mercado, serves American cuisine and is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site nightclub, gym and Hot tub. Additionally, you'll find free Wi-Fi in public areas, a sauna and a snack bar/deli. Buffet breakfast is available for free. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera property include Costa Azul Beach and San Jose del Cabo Art District.

What's nearby

  • Playa Hotelera - 9 min walk - 0.8 km
  • Costa Azul Beach - 12 min walk - 1.1 km
  • Palmilla Beach - 2 min drive - 3.5 km
  • San Jose del Cabo Art District - 4 min drive - 2.7 km
  • Puerto Los Cabos - 7 min drive - 5.0 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 19 min drive

Restaurants

  • ‪Cortez Restaurant - ‬2 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Pool Bar Decameron - ‬5 min walk
  • ‪Claro Fish Jr - ‬5 min walk
  • ‪Lateral Crudo Asado - ‬6 min walk

About this property

Grand Decameron Los Cabos, A Trademark All Inclusive Resort

On beach with 3 outdoor pools, near San Jose del Cabo Art District
Grand Decameron Los Cabos, A Trademark All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Decameron Los Cabos, A Trademark All Inclusive Resort offers its guests a full-service spa, 3 outdoor swimming pools, Access to hot tub, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is served. WiFi is free in public spaces.

A nightclub, a fitness centre, and spa services are also featured at Grand Decameron Los Cabos, A Trademark All Inclusive Resort. Limited free parking is available on a first-come, first-served basis.

This 3.5-star San José del Cabo property is smoke free.

  • 153 guestrooms or units
  • 3 levels
  • 3 buildings
  • 2 dining venues
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Grand Decameron Los Cabos, A Trademark All Inclusive Resort offers 153 accommodations with a safe and coffee/tea makers. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include a shower, designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • Luna

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 3 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Decameron Los Cabos, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Decameron Los Cabos
Los Cabos Decameron
Los Cabos Royal Decameron
Royal Decameron All Inclusive
Royal Decameron Cabos
Royal Decameron Los
Royal Decameron Los All Inclusive
Royal Decameron Los Cabos
Royal Los Cabos
Royal Decameron Los Cabos All Inclusive Resort San Jose del Cabo
Royal Decameron Los Cabos San Jose del Cabo
Royal Decameron Los Cabos All Inclusive Resort Adults Only
Royal Decameron Los Cabos All Inclusive Adults San Jose del Cabo
Royal Decameron Los Cabos All Inclusive Resort
Royal Decameron Los Cabos All Inclusive San Jose del Cabo
Royal Decameron Los Cabos All Inclusive Resort Adults Only
Royal Decameron Los Cabos All Inclusive
Royal Decameron Los Cabos All Inclusive Resort Adults
Royal Decameron Los Cabos All Inclusive Adults
Royal Decameron Los Cabos All Inclusive Resort Adults Only
Royal Decameron Los Cabos All Inclusive Resort
Royal Decameron Los Cabos All Inclusive
Royal Decameron Los Cabos All Inclusive Resort San Jose del Cabo
Royal Decameron Los Cabos All Inclusive Resort Adults
Royal Decameron Los Cabos All Inclusive Adults San Jose del Cabo
Royal Decameron Los Cabos All Inclusive Adults
Royal Decameron Los Cabos All Inclusive Resort
Royal Decameron Los Cabos All Inclusive
Royal Decameron Los Cabos All Inclusive Resort
Royal Decameron Los Cabos All Inclusive San Jose del Cabo
Royal Decameron Los Cabos All Inclusive
Royal Decameron Los Cabos All Inclusive Resort Adults Only
Royal Decameron Los Cabos All Inclusive Resort San Jose del Cabo
Royal Decameron Los Cabos All Inclusive Resort
Royal Decameron Los Cabos All Inclusive San Jose del Cabo
Royal Decameron Los Cabos All Inclusive
Royal Decameron Los Cabos All Inclusive Resort Adults Only
Royal Decameron Los Cabos All Inclusive Resort Adults Only

Frequently asked questions

What is the cancellation policy at Grand Decameron Los Cabos, A Trademark All Inclusive Resort?

Grand Decameron Los Cabos, A Trademark All Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Decameron Los Cabos, A Trademark All Inclusive Resort?

Yep, Grand Decameron Los Cabos, A Trademark All Inclusive Resort has a free self car park. Onsite parking is limited.

Are there any beaches close to Grand Decameron Los Cabos, A Trademark All Inclusive Resort?

Yep, Grand Decameron Los Cabos, A Trademark All Inclusive Resort is a short 10-minute walk from Playa Hotelera. Fun beach activities include volleyball.

Is there a spa on site at Grand Decameron Los Cabos, A Trademark All Inclusive Resort?

Yep, there is an onsite spa at Grand Decameron Los Cabos, A Trademark All Inclusive Resort. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Grand Decameron Los Cabos, A Trademark All Inclusive Resort have a pool?

Yep, and guests recommend it! Grand Decameron Los Cabos, A Trademark All Inclusive Resort has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Grand Decameron Los Cabos, A Trademark All Inclusive Resort?

Grand Decameron Los Cabos, A Trademark All Inclusive Resort features 3 outdoor pools, a full-service spa and a nightclub.

What makes Grand Decameron Los Cabos, A Trademark All Inclusive Resort a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Decameron Los Cabos, A Trademark All Inclusive Resort.

Does Grand Decameron Los Cabos, A Trademark All Inclusive Resort serve breakfast?

You bet, complimentary buffet brekkie is available at Grand Decameron Los Cabos, A Trademark All Inclusive Resort.

Is there a free airport shuttle available at Grand Decameron Los Cabos, A Trademark All Inclusive Resort?

No, Grand Decameron Los Cabos, A Trademark All Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Decameron Los Cabos, A Trademark All Inclusive Resort?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Decameron Los Cabos, A Trademark All Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Decameron Los Cabos, A Trademark All Inclusive Resort?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Decameron Los Cabos, A Trademark All Inclusive Resort?

There isn't one on site, but Punta Sur Golf Course is a short 13-minute walk away.

Reviews

Grand Decameron Los Cabos, A Trademark All Inclusive Resort Reviews

7.6

Good

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 373 out of 1003 reviews
Rating 8 - Good. 264 out of 1003 reviews
Rating 6 - Okay. 192 out of 1003 reviews
Rating 4 - Poor. 92 out of 1003 reviews
Rating 2 - Terrible. 82 out of 1003 reviews

Reviews

2/10 Terrible

Yvonne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cold food, same food, no water (non working faucets)
Dirty pools
A fly in the drinks
Stayed 4 nights in Aug 2025

2/10 Terrible

Tamika

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Food not good. We had leaking ceiling in our 1st room. The second room a.c not working. They do not have face towels
Stayed 3 nights in Aug 2025

2/10 Terrible

Jose Manuel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We complained about the noise above our room and were ignored… we used the phone and the majority of the time they never answered and when they did nothing was done. Poor people skills.
Stayed 5 nights in Aug 2025

8/10 Good

Luis

Travelled with family
Staff was friendly.
Stayed 4 nights in Aug 2025

6/10 Okay

Whalybrown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive, and courteous. Food options weren't the best, some foods came out slightly burnt or buffet options were burnt as if they rushed it out after not paying attention. The area for omelette's need two grills, not one to ensure faster service. The outdoor bartenders need two bartenders as well to service guests. The alcohol selection was not limited in category, but veryyyy cheap in quality. Mimosas aren't served during breakfast hours. This establishment needs to take time to review the "what's what" of good/great hotels experiences and revamp. Overall the employees were very delightful and courteous.
Stayed 3 nights in Aug 2025

6/10 Okay

Elder

Travelled with group
Liked: Amenities
.
Stayed 4 nights in Aug 2025

4/10 Poor

Veronica

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very unhelpful especially in the buffet restaurant. My family and i actually sat at a table and was ignored for at least 30 mins. Meanwhile people around us were being helped. I got up grabbed mugs and coffee for us. My wife had to go grab silverware and napkins for us. There were roaches outside our room, the pool on lower level was filthy. The adults pool had trash in it, and numerous missing tiles. Adult pool bar ran out of malibu within 1 hour of opening. And took about 2 hours to get a new bottle. 1st all inclusive we have been to with no food service at the pools. And if you try to get food at either of the 2 restaurants after getting out of the pools they will deny you service because you are wet.
Roach outside our room
Missing tiles and rusted routed wrought iron
Stayed 4 nights in Aug 2025

6/10 Okay

Kiai

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was outdated and offered limited activities, but it was adequate for a last minute vacation. However, the available options for entertainment were minimal, despite the staff's efforts. There was only one restaurant on the property, and the waitlist was excessively long. The room itself was in need of significant updates, with issues such as mold, a sink that did not drain properly, and inconsistent hot water. The reality of the accommodations starkly contrasts with the pictures presented on Expedia and their official website. Additionally, I experienced an uncomfortable situation where a waiter, who appeared to be over 60 years old, made inappropriate advances, asking for my room number to offer a massage. This was quite distressing. Further complicating my experience, I observed two front desk clerks who appeared to avoid assisting guests of color, which I found deeply troubling. Such behavior is unjust and unacceptable; all guests deserve equal treatment and attention. Given these experiences, I do not intend to stay at this resort again. My review reflects these significant concerns and serves as a final assessment of my stay.
Stayed 6 nights in Aug 2025

6/10 Okay

Hawa Twaha

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
My son and I enjoyed a 7-day stay here. While check-in and check-out could have been more efficient, the waitress at the restaurant and bar was excellent and provided top-notch service. I do wish there were more food options, as they have only two restaurants—one being a repetitive buffet and the other offering basic menu items. However, the pool area is stunning and well-maintained. The beach is conveniently located, though it can be too windy for swimming. The staff members are incredibly helpful, making the overall experience worthwhile for the peace and tranquility we sought. One thing I would like to see improved is the policy regarding food in the rooms. It would be great to enjoy some snacks while watching TV, but food is not allowed in the rooms, which was an inconvenience. I understand they have their reasons for this policy, yet it would enhance the experience if they allowed at least some items, like bread. Overall, we truly enjoyed our stay!
Stayed 7 nights in Aug 2025

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness, staff & service
I really didn’t like the food the staff were great!
Stayed 5 nights in Jul 2025

10/10 Excellent

AARON CISNEROS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very kind, food is great they rotate the menu ,one day you have international other Italian etc.. facilities are ok nothing super fancy but it's ok, drinks menu is great also ,lots of variety of cocktails.
Stayed 7 nights in Aug 2025

10/10 Excellent

Melrodisha, Hawthorne

Liked: Cleanliness, staff & service, property conditions & facilities
As
Stayed 4 nights in Aug 2025

8/10 Good

Reyna

Stayed 6 nights in Jul 2025

6/10 Okay

Clara

Travelled with family
I like that the hotel is right on the beach and the landscaping is beautiful. It is an older resort,drains are clogged and some areas look dated. Staff was hit or miss, some friendly, some not so much. Food was just ok. Only two restaurants and drinks are nothing memorable. Overall, I don't think I'll be back to this one.
Stayed 4 nights in Aug 2025

10/10 Excellent

Coromoto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was so good
Stayed 6 nights in Jul 2025

6/10 Okay

jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I should start by saying that we are not picky people and when we booked this hotel for our trip we were looking for a good price and a smaller sized resort. Grand Decameron satisfied our basic needs for the most part but some stuff we experienced has us never wanting to return First off, the resort is a perfect size for getting around. Everything is only a minute or so walk away which is great. The rooms are clean and beds were comfortable. The ac unit made our sleeps very comfortable In our opinion the food was very good. They offered a different themed meal each night of the week The pools and pool areas were all clean and there was many chairs available at all times of the day The beach is larrge and beautiful but the water is rough and difficult to enter. It’s highly recommend to avoid the ocean in this area altogether which is unfortunate We did manage to get past the break on one occasion when the waves eased All in all this resort has a lot of good qualities and charm but where it lost us was the vibe. It was obvious after the first day that this hotel caters to a mostly Latin clientele which I think is great. We travel to immerse ourselves in other cultures and always enjoy meeting the locals and building relationships with the staff while learning their stories but it was obvious they cared nothing about us and would have preferred if we weren’t at “their” hotel. The difference in treatment was sad so adiós y nunca más Grand Decameron
Stayed 6 nights in Jul 2025

8/10 Good

Paula

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was beautiful and very clean. The staff was very helpful and accommodating. There are activities every day, so it's like being at summer camp and in the evenings there was live entertainment. There's only 2 restaurants onsite, 1 is a buffet and the other is a reservation only (you have to make the reservation between 7a-10a). The buffet was really good and kept well stocked. There is no night club onsite, like is advertised.
Stayed 4 nights in Jul 2025

8/10 Good

JOSE A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It s ok, but they can add another restaurant,i felt we need more food choices.
Stayed 5 nights in Jul 2025

6/10 Okay

Laura Zorrilla

Travelled with family
Liked: Amenities
Falta variedad de comidas. Las bebidas sin sabor.
Stayed 3 nights in Jul 2025

10/10 Excellent

Marcia

Liked: Cleanliness
Food was great!!! Also good customer service.
Stayed 4 nights in Jul 2025

2/10 Terrible

Agnieszka

Disliked: Cleanliness, staff & service, property conditions & facilities
Food and
Stayed 3 nights in Jul 2025

4/10 Poor

Jaime

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Minimal staff on a long weekend to check in - approx 15-20mins for each guest/group. Only 1 staff member per pool area bar with long waits.
Stayed 4 nights in Jul 2025

2/10 Terrible

Hayden Wade

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bed and pillows are hard and hurt our backs. The water isn’t drinkable in the resort. The pool wasn’t cleaned and smelt like poop. The food was terrible, would not suggest this to anyone!
Stayed 5 nights in Jul 2025

6/10 Okay

Samantha L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was a miss for us. We left the resort to get dinner. We ate at the snack restaurant and buffet, I mainly ate bread, beans, fries, chicken nuggets. There was a BBQ night and the chicken was very good. I’m not a huge seafood fan so a lot of the time walking into the buffet it smelt like fish and seafood which almost immediately made me nauseous. However there were a lot of ppl piling their plates so people do like the food, we were just not one of them. We left a few times to get a steak dinner and tacos which were very good. Staff was amazing, very helpful, fun, and attentive. We had an issue with our AC, they sent someone to fix it but it didn’t work still and they sent someone again and got it working! Drinks were good, not water downed, we definitely got drunk. Vodka options were rough but a lot of tequila options. If it’s your first time at an all inclusive resort this isn’t a bad option, you definitely get what you pay for!
Stayed 4 nights in Jul 2025

10/10 Excellent

Maria A, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pude ver la amabilidad de sus empleados y muchos de ellos con una sonrisa al atendernos. Gracias!
Stayed 6 nights in Jul 2025