2/10 Terrible
Sean, Maineville
Business traveller
16 Dec 2025
Disliked: Cleanliness, property conditions & facilities
Seriously terrible. Got to the room. it was FREEZING. Call the desk and they say it’s warming up. It did not. I left for the night and came back. Still freezing. I had the flu so I just sleep praying it warms up. woke up at 3 am shivering. point of almost death. -15 outside. I call the desk. No answer. I take my sick body to the office. Locked. sit in my car. call the next twenty mins. Then I gave up and fell asleep in my car. The next day, I go to the desk and tell them. No apology. Then send a maintenance an hour later who simply slaps the machine and says it doesn’t work. No crap. So they moved me rooms. The next room was okay but I was upset I paid for a freezing room and slept in my car. So I call corporate. Telling them the story took 45 mins. What the heck. They say they will call the front desk and DEMAND I get another night at the hotel in the better room. They placed me on hold and said the manager wasn’t in the office until 11am. Check out time. So she can’t get him to do it. But SHE would call back at 11:30 and for me to just stay in my room until I hear an answer. She never called. They had no clue. Guy bangs on the door and demands me get out of the room or pay for another night. Tried to explain it. Didn’t care and argued with me and threatened to CALL THE POLICE! What! So I had to QUICKLY pack and get out of the room. I go to the office and spend 45 mins arguing. He tried to charge me for late check out. Eventually he gave up. But kept my deposit. AVOID
Sean
Stayed 2 nights in Dec 2025