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Pullman Luang Prabang

5.0 star property

Photo gallery for Pullman Luang Prabang

Exterior
A wooden deck with a gazebo, surrounded by lush greenery and palm trees.
Interior
Couples treatment room(s), hot tub, body treatments, aromatherapy
Deluxe Suite, 1 King Bed (Premium)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$180
includes taxes & fees
12 June - 13 June

Explore the area

View map
Ban Pong Wanh, Luang Prabang, Louangphabang, 06000
  • Place, Wat That Luang
    ‪4 min drive‬
  • Place, Wat Manorom
    ‪5 min drive‬
  • Place, Morning Market
    ‪6 min drive‬
  • Airport, Luang Prabang (LPQ-Luang Prabang Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Premium)

Deluxe Room, 1 King Bed (Premium)

Deluxe Room, 1 King Bed (Premium)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

A modern hotel room with a large bed, a seating area, and a wooden accent wall.

Deluxe Room, 2 Single Beds

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • Garden view
  • 83 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Villa, 2 Bedrooms, Private Pool (Private Garden)

Villa, 2 Bedrooms, Private Pool (Private Garden)

Villa, 2 Bedrooms, Private Pool (Private Garden)

  • Mountain view
  • 270 sq m
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed (Premium)

A modern living room with a sofa, a coffee table, and a TV. There is a balcony with a view of greenery.

Deluxe Suite, 1 King Bed (Premium)

  • Garden view
  • 105 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Deluxe Room, 2 Single Beds

Premium Deluxe Room, 2 Single Beds

Premium Deluxe Room, 2 Single Beds

  • Garden view
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

About the area

Luang Prabang

A luxury stay in Luang Prabang awaits you at Pullman Luang Prabang. You'll be 3.7 km (2.3 mi) from Wat That Luang and 4.2 km (2.6 mi) from Pha Tad Ke Botanical Garden. Highlights at this family-friendly hotel include 3 outdoor swimming pools, 2 bars/lounges and a full-service spa. .A day of pampering at Pullman Spa can include deep-tissue massages, Thai massages, body wraps and body scrubs along with access to the hot tub. The restaurant, L'Atelier, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Junction is the hotel's own bar. Enjoy the free kids' club, 24-hour gym, kids' swimming pool and waterslide. Business travelers can take advantage of 5 meeting rooms, conference space, and a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Luang Prabang hotel, you'll be 4.2 km (2.6 mi) from Wat Manorom and 4.7 km (2.9 mi) from Dara Market.

What's nearby

  • Wat That Luang - 4 min drive - 4.1 km
  • Pha Tad Ke Botanical Garden - 5 min drive - 4.9 km
  • Wat Manorom - 5 min drive - 4.5 km
  • Phousi Hill - 6 min drive - 5.6 km
  • Royal Palace Museum - 6 min drive - 5.6 km

Getting around

  • Luang Prabang (LPQ-Luang Prabang Intl.) - 20 min drive

Restaurants

  • ‪QQ Restaurant & Bar - ‬4 min drive
  • ‪The cafe bar at Luang Prabang View Hotel - ‬6 min drive
  • ‪เฝอจันถนอม - ‬4 min drive
  • ‪Manda de Laos - ‬4 min drive
  • ‪Tropical Mekong - ‬4 min drive

About this property

Pullman Luang Prabang

Pullman Luang Prabang offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and 5 meeting rooms are available. A children's pool, spa services, and a library are also featured at the luxury Pullman Luang Prabang. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Luang Prabang hotel.

  • 123 guestrooms or units
  • 2 levels
  • 2 bars or lounges
  • Built in 2018
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Locker space
  • Bar by the pool
  • Dining venue
Pullman Luang Prabang offers 123 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Pullman Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Guests under 11 years old are not allowed in the spa.

Similar properties

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The Namkhan, a Small Luxury Hotel of the World
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  • On private beach
  • Pool
  • Breakfast included
  • Spa
4.8 out of 5, Exceptional, 52 reviews
The price is NZ$184
includes taxes & fees
13 June - 14 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 21.78 for adults and USD 10.89 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • H2O
  • Junction
  • L'Atelier

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Library
  • Mountain biking
  • Playground
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pullman Luang Prabang

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 74 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 21.78 for adults and from USD 10.89 for children
  • Airport shuttle fee: USD 18 per vehicle (one-way, maximum occupancy 10)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 74 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pullman Luang Prabang Hotel
Pullman Luang Prabang (opening Mid Of 2017)
Pullman Luang Prabang (opening December 2016)
Pullman Luang Prabang (opening Late February 2017)
Pullman Luang Prabang Hotel
Pullman Luang Prabang Luang Prabang
Pullman Luang Prabang Hotel Luang Prabang

Frequently asked questions

What is the cancellation policy at Pullman Luang Prabang?

Pullman Luang Prabang offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pullman Luang Prabang?

As of 9 Jun 2026, prices found for a 1-night stay for 2 adults at Pullman Luang Prabang on 12 Jun 2026 start from NZ$180, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pullman Luang Prabang?

Yep, Pullman Luang Prabang has a free self car park. Onsite parking is limited.

Is there a spa on site at Pullman Luang Prabang?

Yep, Pullman Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Pullman Luang Prabang have a pool?

Pullman Luang Prabang has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9:00 AM to 7:00 PM.

Does Pullman Luang Prabang have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Pullman Luang Prabang?

Pullman Luang Prabang features 3 outdoor pools, a full-service spa and free pool cabanas.

What makes Pullman Luang Prabang a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Pullman Luang Prabang.

Is Pullman Luang Prabang family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Pullman Luang Prabang is a hit with families.

Does Pullman Luang Prabang serve breakfast?

Sure does, buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Pullman Luang Prabang?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Pullman Luang Prabang?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Pullman Luang Prabang?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Pullman Luang Prabang?

No, pets and service animals are not allowed.

Is there a golf course on site at Pullman Luang Prabang?

There is a golf course next to Pullman Luang Prabang.

Pullman Luang Prabang Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 96 out of 136 reviews
Rating 8 - Good. 24 out of 136 reviews
Rating 6 - Okay. 8 out of 136 reviews
Rating 4 - Poor. 4 out of 136 reviews
Rating 2 - Terrible. 4 out of 136 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Takao

Very nice environment and good hospitality
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

YOUNGDUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private, clean and excellent service.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Harshad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and serene, the property is nestled around the mountains. It truly gives a calming experience. The rice terraces at the property is a wonderful attraction. Staff is also friendly and polite. Wonderful stay.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Niels

Liked: Cleanliness, staff & service
Super friendly staff. Mina at front desk arranged tours for us, pickup at airport before arrival. Tommy's were super spacious, super clean and high quality furniture. WIFI was tricky one afternoon but quickly solved. Deep bow to Mina, staff, drivers and personnel at restaurant. Breakfast had the best variety I have seen, and dinner had many choices. We stuck with Laotian, which was excellent, but there were pleb of choices including western and Asian. Great hotel, super staff
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Property was BEAUTIFUL, staff was attentive and friendly and bilingual. They also helped us coordinate transportation! The breakfast buffet was definitely worth it! One suggestion is more lighting in the bathroom but everything else was 10/10 I would definitely come back!
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As such a large organisation, why are you still using plastic bottles in this day and age? Staff were very nice and welcoming. Overall, a pleasant stay.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

noy saetia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and everyone was friendly and helpful.
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and the staff was excellent. I will definitely stay at Pullman on my next visit to Luang Prabang.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Resort!

Incredible Resort ! Quite and Authentic! Highly recommended!!
Lobby
Breakfast
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, 5km out of Luang Prabang centre but the free shuttle service made it really easy! Very friendly staff, nothing was too much trouble and they arranged all of our trips for us. Would definitely stay here again!!!
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

Soksan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean quiet nice beautiful landscape. Staff is very friendly and helpful. Everything was great in this property.
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Nudrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a bit out of town but has a good shuttle service. Rooms are lovely, not many people staying here so pretty quiet. Breakfast average. Staff nice and helpful.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Esther vie nie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property’s landscape is extremely beautiful and the stay is very comfortable . The rooms are spacious and very clean. Futhermore the services from all the staff there is exceptional and very helpful especially front desk receptionist ms velra . We would definitely choose to stay here if we visit luang prabang again.
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Cindy

Liked: Cleanliness, staff & service
The staffs are great and friendly. They are providing excellent services and we have a great time there. There is room for improvement on the mattresses and pillows and the patio’s furniture.
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Tak Fai

Liked: Cleanliness, staff & service, property conditions & facilities
Property ( Hotel ) is Great with Large Room Area is very Quiet Only the water presure is a little weak and the Hair Dryer only blows cool air
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

Thomas Lee

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff was excellent and was trying to do their best even though the whole hotel is worn out and clearly no money going into renovations. Toilet didn't flush, cable didn't work on arrival, board walk was old and boards loose. Lighting in bathroom was dark. Led light from air conditioner panel shines right in your face at night. Limited food service to room. No food panda service. Poor staff seemed to be sad about the lack of funding and up keep. This hotel is just being used by large Chinese tour groups that sleep only here and use Chinese facilities elsewhere to eat and do events. Clearly management doesn't want to invest in the grounds and facilities. The staff was excellent especially Toto. I hope management helps them and invests in them and up keep.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous setting

The setting of this hotel is stunning - you can see the rice fields from the lobby and the pools. This was the highlight of our Laos trip. Check in staff (and all staff we encountered) were so friendly and we really appreciated an upgrade to a bigger room and a cake for my birthday! The only thing I'd really recommend the hotel improving (or guests staying away from) is the western food which was weird and not great. I wish they had more local and Asian food, for example at the pool bar, H20, only weird/western foods were available.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Alexandra Maria Josette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very accommodating when we had a room issue. We we were quickly and without any complaints, given a different room on the other side of the property. Staff helped with moving our luggage. At the restaurant, there was an issue with one of our main course dishes on the first night. That too was quickly corrected by the executive chef. Additionally, the chef checked in nightly on our dinning experience. The morning breakfast was excellent! Front desk staff scheduled taxis for us and arranged for our shuttle service to the airport at checkout. They were efficient at both check in and checkout. All staff were kind, friendly and very attentive to our requests, regardless of the issue. Everyone smiled and said hello in the local language. Our only suggestion for hotel management would be for restaurant staff to speak better English.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Sujiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has everything one would expect from a Pullman. However it's quite out of town and one needs to take the shuttle to reach the city centre. Major problem for me: airport pick up confirmed but nobody showed up and i had to catch a Taxi.
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

Liliana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The quality of breakfast's food is really terrible. I have lost my iPhone and I'm absolutely sure that was in my room but no one have found it.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

James

Liked: Cleanliness, staff & service
Front desk staff seems very outgoing and helpful. Dining staff seems quite reserved almost unfriendly, however they did get better after a few days. The food served at the restaurant wasn’t so great though. That being said it is a beautiful property, with a lot of potential. The rooms are sometimes setup in a way that if you are unfortunate enough to have inconsiderate noisy guests next to you, you won’t be able to get any sleep. The staff should do better to prevent this. Perhaps post signs to respect the quietness.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Saija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pullman Luang Prabang was a fantastic experience: peaceful, tranquil and luxurious. Every member of staff was dedicated to making our stay wonderful, the grounds were tranquil and there were lots of lovely locations to relax in, including 2 large pools. The outstanding service provided by David and the hotel staff is what made our holiday so memorable. David looked after us every day, including his days off! From arranging day tours to bringing lunch to us by the pool, all our needs were more than met. We we also given a room upgrade, which was a wonderful surprise. All room balconies face the lovely rice fields, so there's no fear of missing out, wherever you stay. The hourly shuttle to town centre was very convenient, so there was no need to worry about the hotel being located a bit further than expected. We were even dropped directly at our restaurant! The hotel rabbits, cats and buffalo were a delightful addition to the lovely environment. I'm certain that anyone who stays here will be impressed and leave with fond memories of swaying rice fields, warm local smiles and a feeling of wanting to come back.
Stayed 6 nights in Mar 2025
Verified

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y las personas muy serviciales
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Tere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un hotel increíble

Nos fue excelente, el hotel esta fabuloso, las habitaciones están comodisimas y super bien decoradas, la atención de todo el personal del hotel es increíble.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

YUKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
初めてのルアンパバーンでしたが、ホテルの方もきちんと対応してくださり施設もキレイでとても良かったです。