2/10 Terrible
David
10 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Made the reservation via Expedia. When we arrived at the hotel we had driven nearly 6.5 hours to get to the hospital to take care of a very sick brother. We were obviously very exhausted and ready to for a comfortable bed. When we checked in we were given a room that smelled like cat urine and marijuana smoke. There was a fan on the floor that was there because they were attempting to dry the carpet from a recent flood. The room was obviously not ready for occupancy. The front desk person, Austin, then gave us a room on the second floor, however we had a guest that could not walk up the steps. Beware! they do not have a elevator! the way they get around the ADA accommodations is they have a limited amount of rooms on the first floor. I requested that they give us two separate rooms, one on the first floor and one the second floor. Austin's brilliant solution was to carry my disabled sister up yo the second. Eventually, Austin commented that he could not logistically split the hotel fees for the two rooms. We waited an additional 10-15 minutes, Austin said "could not figure it out" I then asked for a refund which he said would have to be resolved through Expedia. As a fellow business owner. my solution would have been to accommodate the guests with two separate rooms and figure how to make payment on the computer when the owner came in the next morning. However, he might have been operating from a business culture that they take the money first and then let the customer settle
David
Stayed 1 night in May 2025