Cinzia is a gracious hostess. She was responsive to all our questions. She made a great recommendation for an afternoon trip to a medieval town called Barga which we wouldn't have known about. The apartment is spacious, beautiful, and very clean, and in a quiet location. Close to restaurants and cafes. The location is excellent -- about a 5 minute walk to the old city. However, there is no laundry available, though the listing said there is. There is a very old washing machine which Cinzia asked us not to use. We were traveling with a child and especially booked places with washing machines available. The other issue is the Wifi. It did not work at all for the first 3 days of our 5 day stay. Cinzia tried to fix it but eventually had someone come in to replace the modem. If having access to laundry and reliable Wifi are important, you may want to confirm first with her about the status of these issues. The roof deck as pictured in the listing is amazing. There is underground, secure parking in the building. All in all, a good stay in beautiful Lucca.