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The Grand Palace Hotel

2.5 star property

Photo gallery for The Grand Palace Hotel

Front of property
3 restaurants; breakfast, lunch and dinner served
Meeting facility
Standard Double Room, 1 Bedroom, Private Bathroom, City View
Food court

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$220
includes taxes & fees
9 June - 10 June

Explore the area

View map
35376 Thabo Mbeki Rd, Lusaka, Lusaka Province
  • Place, EastPark Mall
    ‪5 min walk‬
  • Place, Nu Metro Arcades Mall
    ‪9 min walk‬
  • Place, Mulungushi Confrence Centre
    ‪16 min walk‬
  • Airport, Lusaka (LUN-Kenneth Kaunda Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Double Room, 1 Bedroom, Private Bathroom, City View

Standard Double Room, 1 Bedroom, Private Bathroom, City View

Standard Double Room, 1 Bedroom, Private Bathroom, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • City view
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

In-room safe, individually decorated, individually furnished, desk

Family Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2 Single Beds

In-room safe, individually decorated, individually furnished, desk

Deluxe Twin Room, 2 Single Beds

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

About the area

Lusaka

At The Grand Palace Hotel you'll be within just a 15-minute stroll of EastPark Mall and Nu Metro Arcades Mall. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at Saraya Spa and Salon can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and mani/pedis. The restaurant, Mesob EritrianRestaurant, serves Eritrean cuisine and is open for breakfast, lunch and dinner. Lobby cafe and bar is the hotel's own lobby lounge. Enjoy the outdoor swimming pool, 24-hour gym and Turkish bath/hammam. Business travelers can take advantage of 8 meeting rooms and a conference centre. Plus you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning free English breakfast is offered between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this Lusaka hotel include Mulungushi Confrence Centre and Kenneth Kaunda International Conference Centre.

What's nearby

  • EastPark Mall - 5 min walk - 0.5 km
  • Nu Metro Arcades Mall - 9 min walk - 0.8 km
  • Mulungushi Confrence Centre - 16 min walk - 1.4 km
  • Kenneth Kaunda International Conference Centre - 17 min walk - 1.5 km
  • National Assembly of Zambia - 19 min walk - 1.6 km

Getting around

  • Lusaka (LUN-Kenneth Kaunda Intl.) - 31 min drive

Restaurants

  • ‪Urban Masai - ‬2 min drive
  • ‪The Fat Chef - ‬7 min walk
  • ‪Simply Asia - ‬6 min walk
  • ‪Prime Joint - ‬11 min walk
  • ‪Portico Cucina Italiana - ‬18 min walk

About this property

The Grand Palace Hotel

The Grand Palace Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. The business-friendly The Grand Palace Hotel also features spa services, coffee/tea in common area, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Lusaka hotel.

  • 75 guestrooms or units
  • 5 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • English breakfast (free)
  • Conference centre
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Wedding services available
  • Television in lobby
  • Lift
  • Smoking in designated areas
The Grand Palace Hotel offers 75 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. 43-inch Smart televisions come with digital channels. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers.

This Lusaka hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Saraya Spa and Salon. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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  • Breakfast included
  • Parking included
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includes taxes & fees
12 June - 13 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Grand Sicilian Pizzeria
  • Lobby cafe and bar
  • Mesob EritrianRestaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, cash and mobile payments. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Grand Palace Hotel Hotel
The Grand Palace Hotel Lusaka
The Grand Palace Hotel Hotel Lusaka

Frequently asked questions

What is the cancellation policy at The Grand Palace Hotel?

The Grand Palace Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Grand Palace Hotel?

As of 8 Jun 2026, prices found for a 1-night stay for 2 adults at The Grand Palace Hotel on 9 Jun 2026 start from NZ$220, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Grand Palace Hotel?

Yep, The Grand Palace Hotel has a free self car park.

Is there a spa on site at The Grand Palace Hotel?

Yep, Saraya Spa and Salon is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does The Grand Palace Hotel have a pool?

The Grand Palace Hotel has an outdoor pool.

What luxury perks are available at The Grand Palace Hotel?

The Grand Palace Hotel features a full-service spa, an outdoor pool and 3 restaurants.

What makes The Grand Palace Hotel a romantic place to stay?

Poolside dining, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at The Grand Palace Hotel.

Does The Grand Palace Hotel serve breakfast?

Yeah, free English brekkie is served daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at The Grand Palace Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Grand Palace Hotel?

Yep, you can grab a meal at The Grand Palace Hotel's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at The Grand Palace Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at The Grand Palace Hotel?

No, only service animals are allowed.

The Grand Palace Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 25 out of 50 reviews
Rating 8 - Good. 14 out of 50 reviews
Rating 6 - Okay. 6 out of 50 reviews
Rating 4 - Poor. 1 out of 50 reviews
Rating 2 - Terrible. 4 out of 50 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and vey friendly staff, breakfast buffet was very good
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

leif

Liked: Cleanliness, staff & service, amenities
The room was average. Did have 24 hr power. The food was meh and a little over priced. The staff were absolutely amazing.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Haile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean environment
Stayed 4 nights in Jul 2025
Verified

6/10 Okay

Lawrence

Liked: Cleanliness
Disliked: Staff & service
Emeldah at the front desk was excellent. Others can learn from her.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Romulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experiencie, specially for a family stay. Staff is very friendl.
Stayed 12 nights in Apr 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
For Zambia, this is a very good value fort money hotel, very close to good shopping
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to popular shopping spaces.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

DAWIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a very convenient location with lots of parking space. East Park Shopping mall is just five minutes walk. The big outdoor screen with authentic Italian pizza is perfect to catch up with all the latest sports events. The Ethiopian/Eritrean restaurant serve super delicious food. So addictive.
Stayed 8 nights in Jul 2025
Verified

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast menu
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel. Very good value for money, and extremely close to East Park Mall. I would definitely consider staying here again.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, reasonable pricing for business travelers, excellent internet, relaxed environment. I thoroughly enjoyed my stay.
Stayed 2 nights in Feb 2023
Verified

6/10 Okay

Kevin

Liked: Staff & service

Super front desk staff

Super front desk staff and bar staff. Good value.
Stayed 5 nights in Feb 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fairly new hotel very close to East Park Mall and Great East Road
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Nimo

Liked: Cleanliness, staff & service, property conditions & facilities
Abbabzhdhs
Stayed 5 nights in Sep 2025
Verified

8/10 Good

Sofia

It is a good money value.
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Chilombe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ripped sheets, mouldy ceiling, cockroaches, etc
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Katherine

Liked: Cleanliness
Friendly staff. Hot water not always available.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay though could be better
Stayed 3 nights in May 2025
Verified

6/10 Okay

Christine

It was okay though it could have been better
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
The grand palace was truly a great hotel to stay in. The staff was very attentive to our needs. The location was great. The one drawback for us was the safe was on the very bottom and was impossible to get to unless you got down on the floor and for us older people that was impossible to do.
Verified

6/10 Okay

Loren

Disliked: Cleanliness, property conditions & facilities
It could have been better overall I felt like it was overpriced for what I actually booked but theirs always room for improvement
Stayed 14 nights in Apr 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I have stayed at this hotel many times over the last 4 years or so. It is a pity that Hotels.com has not always offered rooms, instead I have had to book through a competitor. It is very convenient, very close to East Park shopping mall. The hotel itself offers reasonable value with a guarded car park, though maintenance of the rooms need to be improved.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Mishelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few issues with my room when i arrived. Some things did not work. But the staff quickly attended to those issues and are an absolute blessing to this hotel. They are truly amazing and embody African hospitality.
Stayed 4 nights in Mar 2025
Verified

6/10 Okay

Jan

Liked: Amenities
The Grand Palace Hotel is not a bad hotel. But it does not stand up to the high quality that is promised in the adds and on the website. Main problem is that in the details the cleanliness could and should be better: especially the joints between the tiles. And wow: does it take long before the water in the shower becomes comfortable...
Stayed 1 night in Jun 2025