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Aparthotel

Santa Ana Apartments Las Letras

3.5 star property
Apartment with kitchen, steps from Plaza de Santa Ana

Photo gallery for Santa Ana Apartments Las Letras

Interior
Exterior detail
Outdoor dining
42-inch flat-screen TV with cable channels, Smart TV
Premium bedding, pillow-top beds, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Washing machine
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Calle del Principe 11, Madrid, 28012
  • Place, Puerta del Sol
    ‪2 min walk‬
  • Place, Plaza de Santa Ana
    ‪2 min walk‬
  • Place, Gran Via
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

1 Bedroom Apartment, 1 Queen, Sofa Bed

  • Sleeps 4

Three-Bedroom Apartment

  • Sleeps 5

Queen Studio Apartment

  • Sleeps 2

Studio Apartment, 1 Queen, Juliet Balcony

  • Sleeps 2

Lofted, 1 Bedroom Apartment, 2 Double, Terrace

  • Sleeps 4

About the area

Madrid

Santa Ana Apartments Las Letras places you steps from Plaza de Santa Ana and within a short 5-minute stroll of Puerta del Sol. Highlights at this aparthotel include in-room kitchens, washing machines and Smart TVs. .Each apartment is individually decorated and features a flat-screen TV with cable channels, along with a coffee/tea maker, a hairdryer and an iron/ironing board. In-room dining is easy with a kitchen that comes equipped with a fridge and a microwave. A pillowtop bed and premium bedding welcome you to a good night's rest, and other nice touches include designer toiletries. Housekeeping is available on request. .This smoke-free aparthotel offers free WiFi in public areas, concierge services and multilingual staff. Additionally, you'll find luggage storage and a lift. .Attractions within a 10-minute walk of this 3.5-property class Madrid Centro aparthotel include Gran Via and Plaza Mayor.
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What's nearby

  • Puerta del Sol - 2 min walk - 0.2 km
  • Plaza de Santa Ana - 2 min walk - 0.2 km
  • Thyssen-Bornemisza National Museum - 5 min walk - 0.4 km
  • Gran Via - 5 min walk - 0.4 km
  • Plaza Mayor - 9 min walk - 0.8 km

Getting around

  • Sevilla Station - 4 min walk
  • Madrid Recoletos Station - 16 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 30 min drive

Restaurants

  • ‪Bandida Tapas & Cocktail Bar - ‬2 min walk
  • ‪La Venencia - ‬2 min walk
  • ‪Barografo - ‬1 min walk
  • ‪Pampa Beef - ‬1 min walk
  • ‪Prada A Tope - ‬1 min walk

About this property

Santa Ana Apartments Las Letras

Apartment with kitchen, steps from Plaza de Santa Ana
As a guest of Santa Ana Apartments Las Letras, you'll find multilingual staff, concierge services, and a lift. WiFi is free in public spaces.

This 3.5-star Madrid aparthotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 6 levels
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Lift
  • No smoking on site
Santa Ana Apartments Las Letras offers 35 air-conditioned accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Accommodation at this 3.5-star aparthotel has kitchens with fridges, microwaves and kitchenware and utensils.

Bathrooms include a shower, complimentary toiletries and hairdryers. 42-inch Smart televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 37.45 per day); discounts available

Family friendly

  • Free cot

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Toaster

Bedrooms

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch Smart TV with cable channels

Laundry

  • Laundry detergent
  • Washing machine

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (69 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Housekeeping on request
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 35 units
  • 6 floors
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Sonder mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 37.45 per day (1312 ft away)
  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

11Th Principe Splendom Suites Aparthotel Madrid
11Th Principe Splendom Suites Aparthotel
11Th Principe Splendom Suites Madrid
11Th Principe Splendom Suites
Apartamentos Principe 11
11Th Principe by Splendom Suites

Frequently asked questions

What is the cancellation policy at Santa Ana Apartments Las Letras?

Santa Ana Apartments Las Letras offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Santa Ana Apartments Las Letras?

No, Santa Ana Apartments Las Letras does not offer an airport shuttle service.

What time are check-in & check-out at Santa Ana Apartments Las Letras?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Santa Ana Apartments Las Letras?

No, only service animals are allowed.

Santa Ana Apartments Las Letras Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 415 out of 664 reviews
Rating 8 - Good. 168 out of 664 reviews
Rating 6 - Okay. 47 out of 664 reviews
Rating 4 - Poor. 12 out of 664 reviews
Rating 2 - Terrible. 22 out of 664 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Anthony

Stayed 3 nights in Nov 2025

2/10 Terrible

Roberto

Travelled with family
Disliked: Amenities
The apartment is not for three people as offered. The top bed is only for one person. I will not recommend it. The noise in the vicinity is very high.
Stayed 2 nights in Oct 2025

2/10 Terrible

Roberto

Travelled with family
Disliked: Amenities
The apartment is not for three people as offered. The top bed is only for one person. I will not recommend it. The noise in the vicinity is very high.
Stayed 2 nights in Nov 2025

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very spacious and clean.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lise

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Coffe maker and toaster working very well. Bath room impecable.
Stayed 13 nights in Oct 2025

6/10 Okay

Dongcheol

Travelled with family
Liked: Cleanliness, room comfort
4인가족 머물기 좋은데, 더블침대 2개가 좀 작습니다. 단점은 주변이 상가라 새벽까지 시끄러워 소음에 민감하면 잠들기 힘들수 있어요. 장점은 위치좋고 베란다가 넓고 세탁기가 있어요.
Stayed 2 nights in Oct 2025

2/10 Terrible

Carol

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They changed our room to a lower floor and it was SO NOISY from the street sounds that we could not get any sleep. The lockers for luggage were filled, however, they did accommodate this. Also, things were broken in our room. This is not a place you want to stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Dan, Mahomet

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We liked almost everything about this property. Amazing location within walking distance of many amazing things. Literally our only complaint was out of their control: There is a nightclub below the hotel and you can hear some music late at night. Ear plugs are included for free. We would and are staying again.
Stayed 4 nights in Sep 2025

4/10 Poor

James

Travelled with family
They are a bunch of cheapskates. 2 people for 5 days and they only gave us 4 coffee pods total. Almost ran out of toilet paper, they didn’t replenish the supply cabinet for our last 3 mornings. The Kleenex dispenser fell off the wall. The surface of the bathroom sink counter stuck out over the toilet so you sort to had to do the limbo to sit down. The pump on the shampoo dispenser was stuck do couldn’t use it. No safe in room for passports. Shower floor was very slippery and dangerous. Bed was comfortable and the location was fantastic
Stayed 5 nights in Sep 2025

10/10 Excellent

Pedro

Travelled with group
Liked: Cleanliness, room comfort
Great location, easy to get to and find. Walking distance from anything you would want.
Stayed 2 nights in Sep 2025

8/10 Good

JOSE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean. Management was timely responsive. The only drawback was that there's an antro next door starts at 1:00 am and ends at around 6:00am. daily. Ear plugs help but if one is extremely sensitive to noise, you might need more than earplugs. Any other time other than the antro hours, the hotel had average noise for city hotel.
Stayed 7 nights in Aug 2025

10/10 Excellent

Maite

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel does not have a traditional reception desk, but it is very well organized with a secure locker system for luggage, which guests can use for free on the day of check-in and checkout. The room was very clean and beautifully designed. A great stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great space and location
Stayed 1 night in Aug 2025

10/10 Excellent

Hein

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Umberto, Bronx

Travelled with family
Liked: Cleanliness, amenities
Loud street noise
Stayed 1 night in Aug 2025

8/10 Good

Fraser

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It's certainly good, nice space, but fairly basic amenities. I'd say 8.2 out of 10
Stayed 1 night in Aug 2025

2/10 Terrible

Eduardo

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hello, I never complaint. But, by far this was the worst room I’ve ever stayed in. The AC units? Purely decorative, except for the noise, which works exceptionally well. The wall filtration adds a nice visual touch, marks on the walls all over, including a couple of buggers, dead plants in the terrace. And to top it all off: no hot water for a morning shower. What more could one ask for?
Stayed 1 night in Aug 2025

10/10 Excellent

Keeley

Liked: Cleanliness, amenities, property conditions & facilities
Apartment was very spacious and comfortable and had great ammenities including luxury shower products. The location was fantastic with short walking distance to great restaurants, attractions and public transport
Stayed 6 nights in Aug 2025

10/10 Excellent

DAVID

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice and peaceful in busy Madrid. Lots of restaurants and shops nearby
Stayed 3 nights in Jul 2025

4/10 Poor

Luis

Liked: Cleanliness
Stayed 1 night in Jul 2025

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was lovely once we finally got in. But after a month of emails from them requesting our phone number while in Spain and us responding that we will only have data and could they please use email to give us the code. The result was us waiting at the front door for an hour and a half.
Stayed 2 nights in Jun 2025

10/10 Excellent

Alan

Liked: Cleanliness, room comfort
This location was excellent and easy to get around Madrid from this location
Stayed 5 nights in Jul 2025

10/10 Excellent

Allan

Liked: Cleanliness, amenities, property conditions & facilities
Great location all nice and clean and easy to deal with
Stayed 2 nights in Jul 2025

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness

Maybe try the other Sonder Madrid location

Pros: 1) central location - quick and easy to get anywhere in the city. 2) communication was fast and supportive. They also have someone on-site to help if needed (which isn’t always the case at aparthotels. 3) beds were very comfortable. 4) the water dispenser was very convenient. Cons: 1) super loud club is close by and the bass thumping could be heard throughout the night, until about 5-6am. To their credit, Sonder provides earplugs… but not an ideal sleeping situation. 2) the rooms are very dark with the living space having no natural light. Overall, I’d give Sonder another chance, but I can’t recommend this location due to the loud music alone and our lack of sleep because of it.
Stayed 2 nights in Jun 2025

10/10 Excellent

Medha

Travelled with family
Liked: Cleanliness, room comfort

Perfect location

Everything about this place is A1. Just the right place to be if you are on a vacation .
Stayed 2 nights in Apr 2025