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Sonder Santa Ana

3.5 star property
Apartment with kitchen, steps from Plaza de Santa Ana

Photo gallery for Sonder Santa Ana

Loft, 1 Bedroom, Terrace | Terrace/patio
Apartment, 3 Bedrooms | Living area
Loft, 1 Bedroom, Terrace | Living area
Apartment, 3 Bedrooms
Studio, 1 Queen Bed | Private kitchen

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Washer
  • Kitchen
  • Air conditioning
  • Free WiFi
The current price is NZ$265
includes taxes & fees
9 June - 10 June

Explore the area

Map
Calle del Principe 11, Madrid, 28012
  • Puerta del Sol
    ‪2 min walk‬
  • Gran Via
    ‪5 min walk‬
  • Plaza Mayor
    ‪9 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area

Apartment, 3 Bedrooms

Highlights

Separate dining area
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Fridge
Smart TV
  • 96 sq m
  • 3 bedrooms
  • 1.5 bathrooms
  • Sleeps 5
  • 2 Single Beds, 1 Double Bed and 1 Single Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

Highlights

Separate dining area
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Fridge
Smart TV
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed

Studio, 1 Queen Bed

Highlights

Balcony or patio
Separate dining area
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Fridge
  • 25 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, Courtyard View

Studio, 1 Queen Bed, Courtyard View | Dining

Studio, 1 Queen Bed, Courtyard View

Highlights

Separate dining area
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Fridge
Smart TV
  • 23 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft, 1 Bedroom, Terrace

Loft, 1 Bedroom, Terrace | In-room dining

Loft, 1 Bedroom, Terrace

Highlights

Separate dining area
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Fridge
Smart TV
  • 27 sq m
  • 1 bedroom
  • 1.5 bathrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment, 2 Bedrooms, Patio

Apartment, 2 Bedrooms, Patio | Living area

Apartment, 2 Bedrooms, Patio

Highlights

Separate dining area
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Fridge
Smart TV
  • 61 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

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About the area

Madrid

Sonder Santa Ana places you steps from Plaza de Santa Ana and within a short 5-minute stroll of Puerta del Sol. Highlights at this aparthotel include in-room kitchens, washing machines and Smart TVs. .You can enjoy a flat-screen TV with digital channels, and each apartment features a coffee/tea maker, a hairdryer and an iron/ironing board. In-room dining is easy with a kitchen that comes equipped with a fridge and a microwave. A pillowtop bed and premium bedding welcome you to a good night's rest, and other nice touches include designer toiletries. Housekeeping is available on request. .This smoke-free aparthotel offers free WiFi in public areas, concierge services and multilingual staff. Additionally, you'll find luggage storage and a lift. .Attractions within a 10-minute walk of this 3.5-property class Madrid Centro aparthotel include Gran Via and Prado Museum.
View more Aparthotels in MadridOpens in a new window

What's nearby

  • Puerta del Sol - 2 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km
  • Prado Museum - 10 min walk - 0.9 km
  • Plaza Mayor - 10 min walk - 0.9 km
  • El Retiro Park - 5 min drive - 3.3 km

Getting around

  • Sol Station - 4 min walk
  • Madrid Recoletos Station - 16 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 23 min drive

Restaurants

  • ‪Prada a Tope - ‬1 min walk
  • ‪Taberna el Fontán - ‬1 min walk
  • ‪La Venencia - ‬2 min walk
  • ‪100 Montaditos - ‬1 min walk
  • ‪Coctelería Enbabia Infused - ‬3 min walk

About this property

Sonder Santa Ana

Apartment with kitchen, steps from Plaza de Santa Ana
As a guest of Sonder Santa Ana, you'll find multilingual staff, concierge services, and a lift. WiFi is free in public spaces.

This 3.5-star Madrid aparthotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 6 levels
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Lift
  • No smoking on site
Sonder Santa Ana offers 35 air-conditioned accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. Accommodation at this 3.5-star aparthotel has kitchens with fridges, microwaves and kitchenware and utensils.

Bathrooms include a shower, complimentary toiletries and hairdryers. 42-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 37.45 per day); discounts available

Family friendly

  • Free cot

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Toaster

Bedrooms

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch Smart TV with digital channels
  • Streaming services

Laundry

  • Laundry detergent
  • Washing machine

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (69 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 35 units
  • 6 floors
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Sonder mobile app before check-in

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 37.45 per day (1312 ft away)
  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

11Th Principe Splendom Suites Aparthotel Madrid
11Th Principe Splendom Suites Aparthotel
11Th Principe Splendom Suites Madrid
11Th Principe Splendom Suites
Apartamentos Principe 11
Sonder Santa Ana Madrid
Sonder Santa Ana Aparthotel
11Th Principe by Splendom Suites
Sonder Santa Ana Aparthotel Madrid

Frequently asked questions

What is the cancellation policy at Sonder Santa Ana?

Sonder Santa Ana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sonder Santa Ana?

As of 10 May 2025, prices found for a 1-night stay for 2 adults at Sonder Santa Ana on 9 Jun 2025 start from NZ$265.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Sonder Santa Ana?

No, Sonder Santa Ana does not offer an airport shuttle service.

What time are check-in & check-out at Sonder Santa Ana?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Sonder Santa Ana?

No, only service animals are allowed.

Sonder Santa Ana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 380 out of 597 reviews
Rating 8 - Good. 154 out of 597 reviews
Rating 6 - Okay. 39 out of 597 reviews
Rating 4 - Poor. 10 out of 597 reviews
Rating 2 - Terrible. 14 out of 597 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Efthalia

Liked: Cleanliness, property conditions & facilities
Clean and spacious Little details were nice Thank you
Stayed 3 nights in Jan 2025

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, room comfort

Clean, simple and exactly what I needed

Great location, clean room with everything I needed. Lots of communication from the company made check-in very easy despite there being no front desk staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Massiel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

stephanie

Liked: Cleanliness, amenities
Place was conveniently located with everything I needed. However, it was very loud with no soundproofing. I could hear people talking/ walking/ using the bathroom in other units like they were next to me. The noise from the club and street below could almost be drowned out if the fan was on max.
Stayed 2 nights in Jan 2025

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, room comfort

Great location

Great stay. I would recommend Sonder as al alternative to hotels, especially when travel with family. The location of this Sonder is perfect and close to all of Madrid famous landmarks at the city center. Close to public transportation and right above a mini market which made eating or having some snacks at the property very convenient.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rajashri

Travelled with family
Liked: Cleanliness, room comfort
We loved our two night stay in Sonder apartment in Madrid. Located in the Centro it was absolutely close by to most of the places we wanted to visit. Would highly recommend the places
Stayed 2 nights in Jan 2025

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness

Caution - photos do not show real state of room

I recently stayed at Sonder Santa Ana in Madrid, and it was one of the most disappointing experiences I’ve ever had. The photos on their website (which influenced my decision to book) show a new, modern, clean, property, but the reality could not have been more different. The room was outdated, poorly maintained and dirty. Upon arrival, I discovered hairs in the bathroom, and when I requested housekeeping to address the issue, the response was apathetic. Adding to the frustration, I attempted to cancel my entire three-night stay due to their blatant misrepresentation of the property, but the staff refused to refund the first night and only agreed to cancel the remaining two nights. I was left with no choice but to endure one night due to their inflexibility. To make matters worse, at night, people congregated and smoked outside the main entrance, filling the property with the smell of cigarettes that made its way into my room. The most egregious issue, however, is the blatant misrepresentation of the property. The images on their website bear no resemblance to the actual state of the rooms (see attached photos). This is not just unethical—it is outright deceptive. I strongly urge anyone considering staying at this property—or with Sonder in general—to think twice. My experience reveals a company that utilises doctored images, slick apps, and flashy marketing to mis-sell. Customers deserve not to be deceived. This was my first and last Sonder experience!
Stayed 3 nights in Dec 2024

10/10 Excellent

oc

Stayed 4 nights in Dec 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place we simple love it
Stayed 6 nights in Nov 2024

10/10 Excellent

Kanya, San Francisco

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Jenna

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

Very Loud

Good location and size but very loud. Club under the hotel goes to 4:30 AM and sound insulation was poor overall. Always a bad sign when they have free earplugs next to your bed.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
This was an excellent experience. The unit was very comfortable and conveniently located, instructions to gain entry were clear and easy to follow, and the stay was a delight. I would highly recommend Sonder.
Stayed 2 nights in Nov 2024

10/10 Excellent

Vanessa

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Everything was just perfect. Would recommend it to anyone planning a stay in Madrid. We had an issue with the entry code, but received immediate attention by phone, and even revived a visit by David (assistant) who was very helpful and gave us amazing dinning recommendations near by. Definitely will stay there again!
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Orcun

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, easy access, great communication. The studio was exceptional in every way except odd design flaw in the bathroom. The wash basin was partially over the WC. Otherwise. Quite superior to other stays in Madrid and Europe in general.I would definetly return.
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved loved loved the location. Central to everything. Glad I got a courtyard room as this is in a very busy area in Madrid
Stayed 3 nights in Oct 2024

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is close by
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2024

10/10 Excellent

Cindy Su Ping

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location but noisy clubs around so good luck and try to get a higher floor!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lovely apartment, clean entrance, small lift, very close to SOL centre. A night club is across from the apartment and can be noisy at busy periods. Closed windows helps.
Stayed 7 nights in Sep 2024

10/10 Excellent

Felipe

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 4 nights in Sep 2024

8/10 Good

Guillermo

Liked: Cleanliness, property conditions & facilities
Overall ok
Stayed 7 nights in May 2024

10/10 Excellent

Rebeca

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024