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Apollonia Beach Resort & Spa

Property class: 5 and above

Photo gallery for Apollonia Beach Resort & Spa

A beach with rows of sun loungers and umbrellas, a clear blue sky, and a calm sea.
A swimming pool with lounge chairs and umbrellas, surrounded by greenery and a building with a roofed area.
A stone pathway flanked by lush green foliage and trees, leading to a distant view.
A table with a pitcher and glasses of lemonade, a person in a blue swimsuit, and a view of the ocean.
A stone archway leading to a bar area with a stone wall backdrop and a view of the outdoors.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is NZ$395
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
Gazi, Malevizi, Crete Island, 71414
  • Place, Ammoudara Beach
    ‪3 min drive‬
  • Place, Pantanassa
    ‪4 min drive‬
  • Place, Pankritio Stadium
    ‪9 min drive‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪13 min drive‬

Room options

View all photos for Double or Twin Room, Partial Sea View

A modern bathroom with a large mirror, a bathtub, a toilet, and a sink.

Double or Twin Room, Partial Sea View

  • Partial sea view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double or Twin Room, Garden View

A hotel room with a bed, a desk, a chair, a small table, and a balcony view.

Double or Twin Room, Garden View

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, Partial Sea View

A hotel room with a bed, a desk, a chair, and a bench.

Junior Suite, Partial Sea View

7.0 out of 10
Good
(2 reviews)
  • Partial sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, Partial Sea View

A neatly made bed with a patterned bedspread, a bedside table with a lamp, and a framed picture on the wall.

Suite, Partial Sea View

  • Partial sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Garden View

A hotel room with a bed, a desk, a chair, and a small table with a lamp.

Family Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, Partial Sea View

A hotel room with a bed, a desk, a chair, and a view of the outdoors.

Executive Room, Partial Sea View

7.0 out of 10
Good
(2 reviews)
  • Partial sea view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Bungalow, Garden View

A hotel room with two beds, each with a white bedspread and a blue towel. There are two wall-mounted lamps and a framed artwork above the beds.

Bungalow, Garden View

  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Bungalow, Partial Sea View

A hotel room with two beds, a small table with a lamp, a chair, and a balcony with a view of the pool.

Bungalow, Partial Sea View

  • Partial sea view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Double or Twin Room

A hotel room with a bed, a desk, a chair, and a kitchenette.

Economy Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 1
  • Free Wi-Fi

Room

  • Sleeps 1
  • Free Wi-Fi

Room

  • Sleeps 1
  • Free Wi-Fi

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About the area

Malevizi

A luxury stay in Malevizi awaits you at Apollonia Beach Resort & Spa. You'll be 2.3 km (1.5 mi) from Ammoudara Beach and 3.1 km (1.9 mi) from Pantanassa. Highlights at this beachfront hotel include 4 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages, body wraps and mani/pedis. The buffet restaurant, APHRODITE, serves Greek cuisine and is open for breakfast, lunch and dinner. At the hotel's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 3767 square feet (350 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a seasonal outdoor swimming pool. There's also the convenience of free self parking. .Within a 15-minute drive of this 5-property class Malevizi hotel, attractions include Heraklion Port and Palace of Knossos.

What's nearby

  • Ammoudara Beach - 3 min drive - 2.3 km
  • Pantanassa - 4 min drive - 3.1 km
  • Pankritio Stadium - 9 min drive - 6.1 km
  • Nikos Kazantzakis Museum - 10 min drive - 11.0 km
  • City Walls - 10 min drive - 11.0 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 20 min drive

Restaurants

  • ‪1866 Street Coffee Bar - ‬8 min drive
  • ‪Tiny Rebels - ‬8 min drive
  • ‪Goody's - ‬7 min drive
  • ‪High Hopes - ‬8 min drive
  • ‪Central Park - ‬8 min drive

About this property

Apollonia Beach Resort & Spa

Some rates at Apollonia Beach Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Apollonia Beach Resort & Spa such as a complimentary children's club and a seasonal outdoor pool.

There are 4 restaurants and 4 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This luxury hotel also offers a children's pool, outdoor tennis courts and a health club. You'll have access to the indoor pool at a partner property. Self parking is free.

This 5-star Malevizi hotel is smoke free.

  • 334 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Conference rooms
  • 3767 sq ft of conference space
  • 350 sq. m of conference space
  • Karaoke
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Apollonia Beach Resort & Spa offers 334 air-conditioned accommodations with complimentary bottles of water and complimentary bathrobes. Rooms open to furnished balconies. Plasma televisions are featured in guestrooms. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 520 reviews
The price is NZ$617
includes taxes & fees
14 Sept - 15 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • 4 coffee shops/cafes
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • AL CAPONE
  • AMBROSIA
  • APHRODITE
  • AVOCADO

Things to do

  • Arcade/game room
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Indoor pool (guest access)
  • Karaoke
  • Library
  • Mini golf
  • Outdoor tennis court
  • Rowing/canoeing
  • Seasonal outdoor pool
  • Table tennis
  • TV in common areas
  • Waterslide

Family friendly

  • Access to nearby indoor pool
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (3,767 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift

More

  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 24 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 1039Κ015A0047300

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Apollonia Beach Gazi
Apollonia Beach Resort Gazi
Apollonia Beach Resort Malevizi
Apollonia Beach Resort
Apollonia Beach Malevizi
Apollonia Beach
Apollonia Beach Resort Spa
Apollonia Beach & Spa Malevizi
Apollonia Beach Resort & Spa Hotel
Apollonia Beach Resort & Spa Malevizi
Apollonia Beach Resort & Spa Hotel Malevizi

Frequently asked questions

What is the cancellation policy at Apollonia Beach Resort & Spa?

Apollonia Beach Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Apollonia Beach Resort & Spa?

As of 22 Aug 2026, prices found for a 1-night stay for 2 adults at Apollonia Beach Resort & Spa on 21 Sept 2026 start from NZ$395, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Apollonia Beach Resort & Spa?

Yep, Apollonia Beach Resort & Spa has a free self car park.

Are there any beaches close to Apollonia Beach Resort & Spa?

The closest beach to Apollonia Beach Resort & Spa is Ammoudara Beach (2.3 km).

Is there a spa on site at Apollonia Beach Resort & Spa?

Yep, there is an onsite spa at Apollonia Beach Resort & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Apollonia Beach Resort & Spa have a pool?

Apollonia Beach Resort & Spa has a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 6:00 PM (Seasonal outdoor pool open from April to October).

Does Apollonia Beach Resort & Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Apollonia Beach Resort & Spa?

Apollonia Beach Resort & Spa features a private beach, a full-service spa and a health club.

What makes Apollonia Beach Resort & Spa a romantic place to stay?

A private beach, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Apollonia Beach Resort & Spa.

Is Apollonia Beach Resort & Spa family-friendly?

You bet! With amenities such as a free children's club, a children's pool and an arcade, it's no surprise that Apollonia Beach Resort & Spa is a hit with families.

Is there a free airport shuttle available at Apollonia Beach Resort & Spa?

No, Apollonia Beach Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Apollonia Beach Resort & Spa?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Apollonia Beach Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Apollonia Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 63 out of 167 reviews
Rating 8 - Good. 64 out of 167 reviews
Rating 6 - Okay. 19 out of 167 reviews
Rating 4 - Poor. 11 out of 167 reviews
Rating 2 - Terrible. 10 out of 167 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs, and at the beginning of the season none of the things adevertised like the on site restaurants, no indoor pool etc were open. There is some serious misrepresentation from the pictures.
Stayed 10 nights in Apr 2026
Verified review

10/10 Excellent

Tamila

Liked: Cleanliness, amenities
Very nice place to stay
Stayed 5 nights in Sep 2023
Verified review

10/10 Excellent

Rony

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice place to have a vacation.
Stayed 5 nights in Sep 2023
Verified review

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent family- friendly hotel at the sea- shore
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and relaxing

Great and relaxing
Stayed 6 nights in Jun 2025
Verified review

8/10 Good

Asaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was realy good place to stay at , A lovely, quiet, large place, large swimming pools full of sunbeds, a bar with a large variety of food, an amazing staff that helps with everything, a rich and good breakfast
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Denise Marie

Liked: Amenities
Great beach
Stayed 5 nights in Sep 2023
Verified review

8/10 Good

Kiran

Liked: Amenities
The resort inside is very beautiful and staff are very friendly. The resort location is very close to the industrial area…
Stayed 7 nights in Jul 2023
Verified review

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great end to 15 days in Greece. Friendly people and no hassles
Stayed 1 night in Apr 2022
Verified review

8/10 Good

Zsuzsanna

Liked: Cleanliness, staff & service, property conditions & facilities
Location nice on the beach, much of it seems a bit old and in need of an uplift.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Very relaxing
Stayed 7 nights in May 2023
Verified review

10/10 Excellent

tier

Liked: Cleanliness, amenities, property conditions & facilities
It had everything you need. We were there in April 2025, in offseason. So some restaurants weren't open. But i would stay again
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Trevor Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Large site but split up into large areas and gardens to recline in private beach and guard a plus. North of islands is windy in September so large breakers. Food options good. Drinks and cocktails are all sweet tasting, head for pool bar and get a mojito from Chris’s alkways smiling happy and best not sweet mojito lovely lady.
Stayed 14 nights in Sep 2023
Verified review

8/10 Good

Christine

Liked: Cleanliness, amenities
The pools were great! The store is wonderful and has all of the necessities and more. The beach is incredible as well! If you choose to go off and explore, there are rental cars and buses very near! The staff is so kind and helpful. We really enjoyed how we were treated by the staff! Things we think need to be improved: Limited kids club hours and it’s not very exciting for children as they often stay in and colour/paint. But the staff is lovely. The turnover in the dining room is slow and some food service is very inefficient. I do think this is partly due to people not knowing how to tidy up after themselves and/or grab more than they need.
Stayed 5 nights in Jul 2025
Verified review

6/10 Okay

Reem

Liked: Cleanliness
Disliked: Staff & service
Not really much to do at the resort and food wasn't the best... also the transportation the arrange is very expensive and double the price of a taxi... I would not recommend this resort.
Stayed 4 nights in May 2023
Verified review

6/10 Okay

yakov

Disliked: Property conditions & facilities

I don't understand how 5 strars!

We liked only the gardens, pools and the waterslides. The house kipper and the receptionist with the gray hair were very very kind. On the other hand, the staff in the dining room were not.. The food was nice. The children's beds were uncomfortable, so they slept with us in the large bed. The hotel is lil bit old. We took the all inclusive deal.
Stayed 3 nights in Aug 2023
Verified review

6/10 Okay

Dipesh

Disliked: Staff & service
It was expensive for what it is, the food at the buffet was not great and the one time I had fish I vomited at night. The all inclusive drinks were bad. No proper kids club. List goes on and on.
Stayed 8 nights in Jul 2023
Verified review

6/10 Okay

Emmanuel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I got there around 10pm and there was absolutely no options for food available in or around the hotel. I was told I had to go searching on the dark main road for an option to eat. I finally found one roughly a mile down the dark road. Also, the lobby looks up to date but the rooms are old. Very dated. Breakfast options were good.
Stayed 3 nights in Sep 2023
Verified review

6/10 Okay

vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad Hotel, def not 5*, more like 3-4. The entertainment is next to non existent of an evening, in fact its the poorest Ive ever had in a complex. Also in the whole 10 days we was there we never once found anybody else from the UK, Mainly German, French and eastern European. The spa is good but not cheap!! It is also a fair way from anything so you will need to get the bus or hire a car.
Verified review

8/10 Good

Luwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Apr 2023
Verified review

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were great and doing their best, but the place is just rundown and not well-maintained. Our air conditioning unit wasn’t working so they moved us rooms and the second one wasn’t working very well either. The pool and pool bar area are wonderful and right on the beach, but they close at 6 PM- really don’t understand that when it’s one of the nicest aspects of the place. Our goal was to visit the Knossos palace and catch our morning ferry- if we had to do it again, we would stay in downtown Heracleon.
Stayed 2 nights in Jun 2024
Verified review

4/10 Poor

Martin

Disliked: Amenities
I like about this property is only one thing that its very close to beach but the food and other amenities are not good at all , worst part is wifi is free only for one device so if you are couple only one will get and other one has to pay . Sorry but i didn't like this place at all. Waste
Stayed 8 nights in Feb 2020
Verified review

2/10 Terrible

Grant

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A rogues gallery! Run away from this place now.

The hotel is beside a massive electrical power sub-station. The staff lacks patience. I had a hotels.com booking and when I went to the front desk they told me they did not have the booking and that there were no rooms. I left and booked another hotel. Then they charged me for the room and justified it by saying that i had not properly read the cancellation policy. This hotel is run by rogues and has lost sight of customer care and the truth. Run away from it.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

DEBORAH

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel, unfriendly staff

The room was beautiful and a nice view. Not full sea view as requested though, only partial view. Room was clean and had free water, wine, and fruit waiting for me. Pools and beach were beautiful. Beach restaurant was amazing. Gift shop was full of items and reasonably priced. However, the front desk people were not very friendly or helpful. When I asked for excursions, she said there were none. On my last day I found the guest services room and found there were many excursions available. When I asked for room service info, she said abruptly there was no room service menu. Offered no other info. When trying to get my return to the US Covid test, the front desk just said to sit in the lobby and wait for them to arrive to do the test. After waiting 45 minutes, he still said they would come. I gave up. When I asked the Guest Services lady, who was very nice and helpful, she said they don't come to the hotel. I had to travel by bus to get to them for the test. So the front desk gave me totally wrong information. I didn't purchase the all inclusive room and the front desk never gave me any information on how I could get meals and how much they would cost. Had to find out on my own. No hotel information given such as a map to find things on property, cost of meals, how to get clubs for mini golf, etc.
Stayed 4 nights in Sep 2021
Verified review

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det var ett ytterst mediokert hotell, både när det kommer till mat, gym, service och hur fräscht det var.
Stayed 7 nights in Oct 2025