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Alua Calas de Mallorca Resort - Hyatt Inclusive Collection

Property class: 4

Photo gallery for Alua Calas de Mallorca Resort - Hyatt Inclusive Collection

A wooden deck with two massage tables, a wooden bench, and a table with towels and a bowl.
Property video
A beachside balcony with a glass railing, a white canopy, and a lounge chair.
A covered outdoor seating area with wicker furniture, a glass coffee table, and a view of the sea.
A dining area with white wicker furniture and large windows overlooking the sea.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Cala Antena s/n, Manacor, Balearic Islands, 07689
  • Place, Cala Antena Beach
    ‪7 min walk‬
  • Place, Cala Domingo Beach
    ‪13 min walk‬
  • Place, Cala Murada Beach
    ‪11 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪59 min drive‬

Room options

View all photos for Double Room, Balcony, Partial Sea View

A hotel room with a large bed, a desk, a chair, a TV mounted on the wall, and a balcony with a view.

Double Room, Balcony, Partial Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Double Room, Balcony, Sea View (2 adults)

A hotel room with two beds, a desk, a chair, and a balcony with a view.

Double Room, Balcony, Sea View (2 adults)

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, Balcony, Sea View

A modern hotel room with a bed, a sofa, a desk with a chair, a TV, and a coffee machine.

Junior Suite, Balcony, Sea View

  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

View all photos for Double Room, Balcony, Partial Sea View (2 adults+ 1 child)

A hotel room with a large bed, a desk, a chair, a TV mounted on the wall, and a balcony with a view.

Double Room, Balcony, Partial Sea View (2 adults+ 1 child)

  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room, Balcony (2 adults+ 1 child)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Family Room, Balcony (2 adults+ 1 child)

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Room, Balcony (2 adults + 2 children)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Family Room, Balcony (2 adults + 2 children)

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony, Sea View (2 adults+ 1 child)

A hotel room with two beds, a desk, a chair, and a balcony with a view.

Double Room, Balcony, Sea View (2 adults+ 1 child)

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony, Sea View (2 adults + 2 children)

A hotel room with two beds, a desk, a chair, and a balcony with a view.

Double Room, Balcony, Sea View (2 adults + 2 children)

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Balcony, Sea View (2 adults + 1 child)

A modern hotel room with a bed, a sofa, a desk with a chair, a TV, and a coffee machine.

Junior Suite, Balcony, Sea View (2 adults + 1 child)

  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

View all photos for Junior Suite, Balcony, Sea View (2 adults + 2 children)

A modern hotel room with a bed, a sofa, a desk with a chair, a TV, and a coffee machine.

Junior Suite, Balcony, Sea View (2 adults + 2 children)

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Double Room, Balcony, Sea View

A hotel room with a large bed, a sofa, a desk with chairs, and a balcony with a view.

Superior Double Room, Balcony, Sea View

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, Balcony, Sea View (2 adults+ 1 child)

A hotel room with a large bed, a sofa, a desk with chairs, and a balcony with a view.

Superior Double Room, Balcony, Sea View (2 adults+ 1 child)

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, Balcony, Sea View (2 adults + 2 children)

A hotel room with a large bed, a sofa, a desk with chairs, and a balcony with a view.

Superior Double Room, Balcony, Sea View (2 adults + 2 children)

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room, Balcony (2 adults)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Family Room, Balcony (2 adults)

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Single Room, Balcony, Sea View

A hotel room with a bed, a desk, a chair, a TV, and a bedside telephone.

Standard Single Room, Balcony, Sea View

  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds

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About the area

Calas de Mallorca

An all-inclusive stay in Manacor awaits you at Alua Calas de Mallorca Resort - Hyatt Inclusive Collection. Within a 20-minute stroll, you'll find Cala Antena Beach and Cala Domingo Beach. Highlights at this family-friendly hotel include 2 restaurants, 4 outdoor swimming pools and an indoor swimming pool. .With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the free kids' club, gym, kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and spa services. Each morning free buffet breakfast is offered between 8:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free parking nearby. .In proximity to this 4-property class Manacor hotel you'll find Cala d'Or Marina.

What's nearby

  • Cala Antena Beach - 7 min walk - 0.6 km
  • Cala Domingo Beach - 13 min walk - 1.1 km
  • Cala Domingos Petit - 16 min walk - 1.4 km
  • Cala Murada Beach - 11 min drive - 5.6 km
  • Playa de Muro - 59 min drive - 65.0 km

Getting around

  • Manacor Station - 31 min drive
  • Palma de Mallorca (PMI) - 72 min drive

Restaurants

  • ‪Mestral - ‬15 min drive
  • ‪S‘Arenal Portocolom - ‬18 min drive
  • ‪Babbo - ‬15 min drive
  • ‪Bar - ‬14 min drive
  • ‪Sofía Bar Globales América - ‬15 min walk

About this property

Alua Calas de Mallorca Resort - Hyatt Inclusive Collection

Alua Calas de Mallorca Resort - Hyatt Inclusive Collection is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Alua Calas de Mallorca Resort - Hyatt Inclusive Collection offers its guests 4 outdoor swimming pools, an indoor pool, a fitness centre, and a children's pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Alua Calas de Mallorca Resort - Hyatt Inclusive Collection.

This Mediterranean Manacor hotel is smoke free.

  • 474 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Alua Calas de Mallorca Resort - Hyatt Inclusive Collection offers 474 air-conditioned accommodations with a safe and a hairdryer. 39-inch flat-screen televisions come with satellite channels. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • 2 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Indoor pool
  • Playground
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Indoor pool
  • Playground

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 9 floors
  • Comprehensive food waste policy
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with satellite channels

More

  • Air conditioning
  • Energy-saving switches used
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property is closed between 24 October and 7 May.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Sol Calas Mallorca All Inclusive Resort Manacor
Sol Calas Mallorca All Inclusive Manacor
Sol Calas Mallorca All Inclusive
Sol Calas de Mallorca All Inclusive
Sol Calas Mallorca Inclusive
Alua Calas De Mallorca Manacor
Alua Calas de Mallorca Resort Hotel
Sol Calas de Mallorca All Inclusive
Alua Calas de Mallorca Resort Manacor
Alua Calas de Mallorca Resort Hotel Manacor

Frequently asked questions

What is the cancellation policy at Alua Calas de Mallorca Resort - Hyatt Inclusive Collection?

Alua Calas de Mallorca Resort - Hyatt Inclusive Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Alua Calas de Mallorca Resort - Hyatt Inclusive Collection?

Yep, Alua Calas de Mallorca Resort - Hyatt Inclusive Collection is a short 7-minute walk from Cala Antena Beach.

Is there a spa on site at Alua Calas de Mallorca Resort - Hyatt Inclusive Collection?

There's no onsite spa, but this property does offer services like massages.

Does Alua Calas de Mallorca Resort - Hyatt Inclusive Collection have a pool?

Take your pick from 4 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 10:00 AM to 6:00 PM.

What luxury perks are available at Alua Calas de Mallorca Resort - Hyatt Inclusive Collection?

Alua Calas de Mallorca Resort - Hyatt Inclusive Collection features 4 outdoor pools, an indoor pool and 2 restaurants.

Is Alua Calas de Mallorca Resort - Hyatt Inclusive Collection family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Alua Calas de Mallorca Resort - Hyatt Inclusive Collection is a hit with families.

Does Alua Calas de Mallorca Resort - Hyatt Inclusive Collection serve breakfast?

Yep, free buffet breakfast is served daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Alua Calas de Mallorca Resort - Hyatt Inclusive Collection?

No, Alua Calas de Mallorca Resort - Hyatt Inclusive Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Alua Calas de Mallorca Resort - Hyatt Inclusive Collection?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Alua Calas de Mallorca Resort - Hyatt Inclusive Collection?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Alua Calas de Mallorca Resort - Hyatt Inclusive Collection?

Dogs are welcome at Alua Calas de Mallorca Resort - Hyatt Inclusive Collection, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Alua Calas de Mallorca Resort - Hyatt Inclusive Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 78 reviews
Rating 8 - Good. 22 out of 78 reviews
Rating 6 - Okay. 14 out of 78 reviews
Rating 4 - Poor. 9 out of 78 reviews
Rating 2 - Terrible. 4 out of 78 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice :)
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not fault our stay. The staff were so friendly and helpful, the facilities were lovely and food was great, it did get a bit ‘samey’ with the food everyday but they had atleast 1 thing different every evening. The only fault I could possibly come up with was the lifts. They took a long time to come to the correct floor and to get to the floor you wanted to go. Other than that, I will recommend this hotel to anyone.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice - welcoming staff and nice surroundings
Stayed 7 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Excellent service and hotel
Stayed 5 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
I loved the outdoor massages!
Stayed 5 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Was a nice hotel, nice much around. Same same food!
Stayed 7 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed out stay but the restaurant closed early.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Just perfect
Stayed 10 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable bedroom - slept very well. Good breakfast- did not have any other meals as we have family who have a holiday home nearby and we ate with them. Great pool - nice cliff walks around the hotel. Very friendly and efficient staff. Good value for money.
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great girls holiday

I visited for 4 nights with 7 friends celebrating a 50th birthday. We all loved the resort, great sized outdoor areas, lovely pools, 2 x snack bars, 2 x restaurants. We found the food and drink to be really good, so much so we didnt venture far as we enjoyed the entertainment too. There is a beautiful sandy cove to the right of the hotel, takes about 15mins to walk there and the beach bar is so lovely too. There are a few bars and restaurants nearby but not a big place. Staff were all really friendly and i wasnt hesitate returning for a fun or chill out holiday
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views from the property, always clean and well maintained. Food is repetitive and not that many options, they have different theme dinners most days, but you can barely see any changes in dishes, although we always find something delicious. Area around is beautiful, walks are great, small beach nearby, which looked a bit dirty, there are some shops and places to eat out too. Staff are mostly friendly and happy to serve, we saw a lady that was having a bit of a meltdown looking after tables during lunch, but the rest were friendly. AI cocktails are premixed and only 5-6 available, tasted good. Beer was good too. Overall the money paid and value of the stay was great, so can't really fault it, I would recommend!
Stayed 9 nights in Oct 2025
Verified review

4/10 Poor

Liked: Staff & service, property conditions & facilities
The staff and shows were good. The property does not have beach access. The dinning experience was a disappointment and did not have enough food for the “later dinner”. Hot water only lasts a few minutes and then turns cold. The pool was ice cold and if you wanted a new towel it was 1 euro a day with a $10 deposit. Safe was in the room and the hotel charged 3.90 a day. We purchased the “all inclusive” package. These are not included.
Stayed 4 nights in Oct 2022
Verified review

4/10 Poor

Disliked: Staff & service, amenities
Freezing pools. No beach access. You have to put a deposit to use beach towels which you have to pay if you want them changed. You have to pay for the safe that's in your room which makes no sense. To book for the spa, you have to go down to the reception to book & pay for your appointment. A lot of it doesn't make sense. The food was horrible but they had gluten free things so it made up a little bit.
Stayed 4 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
One of the best experiences I have already had in a hotel. The room is not the more luxury I have seem, but the overall experience is amazing with their food selection, show options in the evening and big pool, and the amazing view if you are luck to get the pool view. Pool access is from 10am to 7pm. There are fitness activities in the pool with instructors that is really fun. Every day at 21h30 they have a 1hour show and I really enjoyed all of them. Cala Antena is connected to the hotel, you have direct access to the beach with a quick walk and it is one of the most beautiful in the island. With 10/15 minutes walking you can reach Cala Domingos that is also such a nice beach. I definitely recommend this place. Const: - only cons I’d like to mention it that the gym has missing equipment, there are weights there like 4k, 5kg and then it jumps to 15kg ?? Where are the 7kg, 10kg, etc? So basically there are things missing in the gym. This should be easy to them to fix and hopefully is just temporary.
Stayed 5 nights in Jul 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Death by a Thousand Cuts

This hotel has a lot going for it: stunning views, genuinely lovely staff who couldn’t be happier to help, and the build and facilities are really nice and impressive in the abstract: it’s a pretty hotel with great views and pools and the like!Food was mixed, albeit mostly hits: sushi night and Mexican night were particularly great, and breakfast was really good. The problem is that this feels like a premium hotel, at a premium price tag, making as many small cuts as possibly to cut costs and charge more: -Coffee was available at breakfast, but the machines turned off during other meal times; we reckon this was to cut down on how much dessert people would eat. (No coffee and cake). Premium wine at dinner for a charge. Breakfast orange juice was dilute, not real OJ. Saw a cockroach in the on day one but think it’s a one off. The poolside snack bar had burgers, chips and pizza, but only sometimes sweet treats. Basic ice lollies (freeze pops) were available, but all ice cream options, even plain ones, were an extra charge. -The Bar had signs for drinks that were not included in all inclusive: a €7.50 drink would be €5.50 with all inclusive. All inclusive coffee was basic and served in plastic cups, with coffee in a real cup costing extra. - we arrived at 4am and were charged for the previous days food, but were also charged €25 extra to have lunch on our check out day- Hyatt Policy. Sad to see a lovely hotel being run in austerity mode - slight changes and it’d be fab!
Stayed 7 nights in May 2024
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Death by a Thousand Cuts

This hotel has a lot going for it: stunning views, genuinely lovely staff who couldn’t be happier to help, and the build and facilities are really nice and impressive in the abstract: it’s a pretty hotel with great views and pools and the like!Food was mixed, albeit mostly hits: sushi night and Mexican night were particularly great, and breakfast was really good. The problem is that this feels like a premium hotel, at a premium price tag, making as many small cuts as possibly to cut costs and charge more: -Coffee was available at breakfast, but the machines turned off during other meal times; we reckon this was to cut down on how much dessert people would eat. (No coffee and cake). Premium wine at dinner for a charge. Breakfast orange juice was dilute, not real OJ. Saw a cockroach in the on day one but think it’s a one off. The poolside snack bar had burgers, chips and pizza, but only sometimes sweet treats. Basic ice lollies (freeze pops) were available, but all ice cream options, even plain ones, were an extra charge. -The Bar had signs for drinks that were not included in all inclusive: AI instead granted a discount of around 20%.. All inclusive coffee was basic and served in plastic cups, with coffee in a real cup costing extra. - we arrived at 4am and were charged for the previous days food, but were also charged €25 extra to have lunch on our check out day- Hyatt Policy. Sad to see a lovely hotel being run in austerity mode - slight changes and it’d be fab!
Stayed 7 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top : Personnel sympathique. Localisation top, loin de l'agitation de Palma. Vue sur la mer magnifique. A revoir : La gestion des transats Les ascenseurs en panne L'oubli des français : animation, petit déjeuner,...
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Väldigt nöjd. Trevlig personal.
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nous avons passé un séjour exceptionnel à l’hôtel Alua à Majorque. Le cadre est tout simplement superbe : vue imprenable, jardins soignés, et une atmosphère à la fois paisible et chaleureuse. L’établissement est parfaitement entretenu, aussi bien dans les parties communes que dans les chambres, ce qui contribue grandement au confort général. Mais ce qui fait toute la différence ici, c’est le personnel : attentionné, souriant, toujours aux petits soins, aussi bien pour les adultes que pour les enfants. Chaque membre de l’équipe donne véritablement le sentiment d’être accueilli avec bienveillance et professionnalisme. Nous avons été touchés par tant de gentillesse et de petites attentions au quotidien. Que ce soit pour se détendre, profiter des infrastructures ou explorer les environs, tout est réuni pour passer un séjour parfait. Nous repartons avec de magnifiques souvenirs, et une seule envie : revenir très vite !
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wij hadden een heel mooi uitzicht vanop ons balkon en de laatste dagen met het slechte weer, was er wel zichtbaar vuil aanwezig in de zee. Voor de rest werd de kamer altijd schoongemaakt enkel spijtig dat de haren niet werden opgeruimd maar gewoon tegen de wc werd gedweild... Ook kraakten de bedden heel hard...
Stayed 10 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel et très propre. Vue magnifique, personnel extrêmement sympathique. Restauration correcte Petit bémol concernant l’accès aux transat autour des piscines, malgré le fait qu’il soit interdit de réserver des transat, des 8h ils sont tous ils le sont déjà tous … Dans l’ensemble c’est un séjour très positif
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen trato por parte del personal del hotel. Muy contentos durante toda la estancia.
Stayed 5 nights in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dom lever verkligen inte upp till sina stjärnor. 2-3 stjärnor max. - Superkall pool. Är det inte blå himmel och jättevarmt kan man inte bada över huvudtaget. - Vid incheckningen var vi tvungna att lämna 10€ per handduk i deposition. Det kostade ytterligare 1€ om man ville byta till en ren handduk. Och 1€ per glas om man ville dricka i all inclusive barerna. Detta gick INTE att betala med kort så efter en lång dags resande med småbarn vart vi tvungna att gå till en bankomat för att ta ut kontanter. Absolut inte den service man förväntar sig på ett hotell med fler än 2 stjärnor. - Utbudet på mat är väldigt litet. Maten är vällagad men det blir uttjatat med pommes och spagetti varje måltid i en vecka… - Utbudet för barn är under all kritik. Barnpoolen är ett fotbad med 15°C vatten. 2x5m och 35cm djup den andra är lika stor men 50cm djup. Ingen av dem har något för barn annat än att dom är grunda så de kan stå bott. - Personalen i receptionen informerar vid incheckning att man ej får reservera solsängar. Men när klockan är 8 är det helt fullt med handukar redan. - Hela hotellet är för litet för antalet rum. De är för få hissar, för få solsängar och för få restaurangplatser. Det leder till att de blir kö, stress och trängsel. - All personal har varit trevliga och vänliga och de kan inte påverka hur hotellet styrs. Förutom möjligen vissa saker i receptionen som hade kunnat haft en mer serviceinriktad inställning och inte bara flinat och säga tyvärr inget vi kan göra.
Stayed 7 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Disliked: Staff & service
Positiv: Das Hotel hat eine traumhafte Aussicht. Mitarbeiter sind bemüht. Wein gibt es direkt aus der Flasche, was ein positiver Aspekt ist. Negativ: Inländische Spirituosen sind kostenpflichtig wie Martini. Aber teils Export Getränke wie Balantines gratis. Das hatten wir auf Mallorca noch nicht gehabt. Lange Schlangen vor den Restaurants mit Wartezeit. Leider ist alles sehr auf das Englische Publikum ausgelegt. Leider die schlechteste Animation, die wir bisher erlebt haben. Es gab kaum Programm. Morgen ein kurzer Tanz, ab und zu Joga und dann hat man die Animation um 15:00 Uhr zum Wasser Aerobic gesehen. Abendshow war unterirdisch. Lediglich ein schöner Abend mit Flamenco Show. Alles in allem waren wir nicht zufrieden.
Stayed 9 nights in Jul 2025