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Isla Bella Beach Resort & Spa

5.0 star property
Luxury hotel on the beach, with 5 outdoor pools

Photo gallery for Isla Bella Beach Resort & Spa

Property grounds
View from room
Exterior
Dock
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
The current price is NZ$595
includes taxes & fees
13 May - 14 May

Explore the area

Map
1 Knights Key Boulevard, MM 47, Marathon, FL, 33050
  • Vaca Key
    ‪1 min walk‬
  • The Turtle Hospital
    ‪2 min drive‬
  • Sombrero Beach
    ‪9 min drive‬
  • Marathon, FL (MTH-Florida Keys Marathon)
    ‪8 min drive‬

Room options

View all photos for Oceanfront Veranda One Bedroom Suite, One King Primary/One Queen Pullout Sofa

Property amenity

Oceanfront Veranda One Bedroom Suite, One King Primary/One Queen Pullout Sofa

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Separate bath and shower
  • Ocean view
  • 77 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Oceanfront Veranda Two Bedroom Guestroom, One King Primary/One King Room

Premium bedding, in-room safe, desk, laptop workspace

Oceanfront Veranda Two Bedroom Guestroom, One King Primary/One King Room

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Premium bedding
Separate bath and shower
  • Ocean view
  • 82 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Oceanfront Balcony Two Bedroom Guestroom, Two Kings

Balcony

Oceanfront Balcony Two Bedroom Guestroom, Two Kings

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Premium bedding
Separate bath and shower
  • Ocean view
  • 82 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Oceanfront Veranda 1 Bedroom King Suite with Kitchenette

Property amenity

Oceanfront Veranda 1 Bedroom King Suite with Kitchenette

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Separate bedroom
Premium bedding
  • Ocean view
  • 87 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Oceanfront Balcony One Bedroom Suite, One King Primary/One Queen Pullout Sofa

Balcony

Oceanfront Balcony One Bedroom Suite, One King Primary/One Queen Pullout Sofa

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Separate bath and shower
  • Ocean view
  • 77 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Oceanfront Veranda King

Premium bedding, in-room safe, desk, laptop workspace

Oceanfront Veranda King

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bath and shower
Private bathroom
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Veranda Two Bedroom Guestroom, Two Queens Primary/One King Room

Property amenity

Oceanfront Veranda Two Bedroom Guestroom, Two Queens Primary/One King Room

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Premium bedding
Separate bath and shower
  • Ocean view
  • 86 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Oceanfront Balcony Two Bedroom Guestroom, Two Queens Primary/One King Room

Balcony

Oceanfront Balcony Two Bedroom Guestroom, Two Queens Primary/One King Room

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Premium bedding
Separate bath and shower
  • Ocean view
  • 86 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Oceanfront Balcony Double Queen ADA

Balcony

Oceanfront Balcony Double Queen ADA

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bath and shower
Private bathroom
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Oceanfront Balcony One Queen ADA

Balcony

Oceanfront Balcony One Queen ADA

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bath and shower
Private bathroom
  • Ocean view
  • 59 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Oceanfront Balcony One Bedroom King Suite with Kitchenette

Balcony

Oceanfront Balcony One Bedroom King Suite with Kitchenette

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Separate bedroom
Premium bedding
  • Ocean view
  • 87 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Oceanfront Balcony King

Premium bedding, in-room safe, desk, laptop workspace

Oceanfront Balcony King

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bath and shower
Private bathroom
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Veranda Double Queen

Property amenity

Oceanfront Veranda Double Queen

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bath and shower
Private bathroom
  • Ocean view
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Oceanfront Veranda 1 Bedroom Queen Suite with Kitchenette

Premium bedding, in-room safe, desk, laptop workspace

Oceanfront Veranda 1 Bedroom Queen Suite with Kitchenette

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Flat-screen TV
Separate bedroom
Premium bedding
  • Ocean view
  • 88 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Queen Beds

View all photos for Oceanfront Balcony One Bedroom Queen Suite with Kitchenette

Balcony

Oceanfront Balcony One Bedroom Queen Suite with Kitchenette

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Flat-screen TV
Premium bedding
Separate bath and shower
  • Ocean view
  • 88 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Queen Beds

View all photos for Oceanfront Balcony Double Queen

Premium bedding, in-room safe, desk, laptop workspace

Oceanfront Balcony Double Queen

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bath and shower
Private bathroom
  • Ocean view
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Marathon

A luxury stay in Marathon awaits you at Isla Bella Beach Resort & Spa. You'll be steps from Vaca Key and 4 km (2.5 mi) from Seven Mile Bridge. Highlights at this beachfront hotel include 5 outdoor swimming pools, 2 bars/lounges and a full-service spa. .A relaxing day at The Spa at Isla Bella can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and mani/pedis. The restaurant, Mahina, is open for breakfast and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and steam room. Business amenities include meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 5-property class Marathon hotel include Florida Keys Country Club and Sombrero Beach.

What's nearby

  • Vaca Key - 1 min walk - 0.0 km
  • The Turtle Hospital - 2 min drive - 2.0 km
  • Seven Mile Bridge - 3 min drive - 4.0 km
  • Florida Keys Country Club - 7 min drive - 5.5 km
  • Sombrero Beach - 9 min drive - 7.7 km

Getting around

  • Marathon, FL (MTH-Florida Keys Marathon) - 8 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪Sunset Grille & Raw Bar - ‬5 min walk
  • ‪Porky's Bayside - ‬13 min walk
  • ‪Wendy's - ‬5 min drive
  • ‪Burdines Waterfront - ‬3 min drive

About this property

Isla Bella Beach Resort & Spa

Luxury hotel on the beach, with 5 outdoor pools
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Isla Bella Beach Resort & Spa, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury hotel also offers a steam room, a fitness centre and a garden. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Marathon hotel is smoke free.

  • 199 guestrooms or units
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Dining venue
Isla Bella Beach Resort & Spa offers 199 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with cable channels, pay-per-view films and Netflix. Bathrooms include a separate bath and shower, bathrobes, designer toiletries and complimentary toiletries.

This Marathon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a weekly basis.

The Spa at Isla Bella has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 31.51 per day; includes in/out privileges)
  • Valet parking on site (USD 50 per day; includes in/out privileges)
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mahina
  • Manatee Bay Marketplace
  • The Burger Palace

Things to do

  • 5 outdoor pools
  • Bicycle rentals
  • Boat tours
  • Full-service spa
  • Golf carts
  • Gym
  • Kayaking
  • Paddleboard
  • Personal motorised watercraft
  • Scuba diving
  • Shopping
  • Steam room

Family friendly

  • 5 outdoor pools
  • Children's games
  • Highchair
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children aged 18 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 2 per cent destination fee will be charged.
  • Service fee: 1 per cent
  • Resort fee: USD 51.75 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Children's club/arcade access
  • Concierge service
  • Fitness centre access
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 25.00 per person
  • Self-parking fee: USD 31.51 per day (in/out privileges)
  • Valet parking fee: USD 50 per day (in/out privileges)
  • Pet fee: USD 100 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 18 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Isla Bella Beach Resort Marathon
Isla Bella Beach Marathon
Isla Bella Beach
Isla Bella Resort Marathon

Frequently asked questions

What is the cancellation policy at Isla Bella Beach Resort & Spa?

Isla Bella Beach Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Isla Bella Beach Resort & Spa?

As of 11 May 2025, prices found for a 1-night stay for 2 adults at Isla Bella Beach Resort & Spa on 13 May 2025 start from NZ$492.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Isla Bella Beach Resort & Spa?

Yep, Isla Bella Beach Resort & Spa has a self car park with in/out privileges for USD 31.51 per day. Onsite parking is limited.

Are there any beaches close to Isla Bella Beach Resort & Spa?

The closest beach to Isla Bella Beach Resort & Spa is Sombrero Beach (3.8 km).

Is there a spa on site at Isla Bella Beach Resort & Spa?

Yep, The Spa at Isla Bella is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Isla Bella Beach Resort & Spa have a pool?

Yep, and guests love it! Isla Bella Beach Resort & Spa has 5 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Isla Bella Beach Resort & Spa?

Isla Bella Beach Resort & Spa features 5 outdoor pools, a full-service spa and 2 bars.

What makes Isla Bella Beach Resort & Spa a romantic place to stay?

Couples spa treatments and romance packages, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Isla Bella Beach Resort & Spa.

Is Isla Bella Beach Resort & Spa family-friendly?

You bet! With amenities such as 5 outdoor pools and a deli, as well as highchairs in the guestrooms, it's no surprise that Isla Bella Beach Resort & Spa is a hit with families.

Does Isla Bella Beach Resort & Spa serve breakfast?

Yeah, cooked-to-order breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Isla Bella Beach Resort & Spa?

No, Isla Bella Beach Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Isla Bella Beach Resort & Spa?

Yep, they've got a poolside bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Isla Bella Beach Resort & Spa?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Isla Bella Beach Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 717 out of 1004 reviews
Rating 8 - Good. 156 out of 1004 reviews
Rating 6 - Okay. 69 out of 1004 reviews
Rating 4 - Poor. 33 out of 1004 reviews
Rating 2 - Terrible. 29 out of 1004 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine, Hialeah Gardens

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No entertainment after 10pm
Stayed 1 night in Feb 2025

10/10 Excellent

Andres Pi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Jan 2025

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Mary E

Stayed 5 nights in Feb 2025

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent and spacious rooms with personal outdoor areas. A/C worked great and better yet it was quiet. Multiple pools allowed personal temperature selection as they varied and allowed for plenty of seating, a comfortable chase was always available
Stayed 4 nights in Jan 2025

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From check in to check out, the friendly staff made our experience fantastic!!
Stayed 2 nights in Jan 2025

8/10 Good

Zaher

Stayed 2 nights in Jan 2025

8/10 Good

Katherine

Stayed 3 nights in Jan 2025

10/10 Excellent

Florentino

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The staff is very friendly and knowledgeable. Will definitely come back. Great for a weekend getaway or trip with the family.
Stayed 1 night in Feb 2025

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, beautiful location and fantastic staff. Highly recommend for a relaxing getaway!
Stayed 4 nights in Jan 2025

10/10 Excellent

Yelena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is very friendly and helpful. Food in the restaurant is amazing room service is fantastic very quick delivery. This is our second time in this resort and I highly recommend it
Stayed 4 nights in Jan 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place to stay

This place os a slice of heaven Friendly staff, very clean, easy to find everything, great food, friendly staff, beautiful views from every room We rebooked while we were there ! Its beautiful
Stayed 4 nights in Dec 2024

10/10 Excellent

Kevin C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful facility

This is a beautiful resort and a pristine setting. They’re very eco-minded, which is greatly appreciated. Are only complaint was that the restaurant was very expensive and the food was OK. Both my husband and I ordered fish and they literally killed it. Mine came out charred, even though it wasn’t supposed to be blackened, and it was so dry I couldn’t eat it. my husband’s was similar. We found other restaurants in the area that were lovely. Try the Rhum House and The Plaza for fine dining. There are also many other waterfront tiki bar type restaurants that have fantastic food.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful resort! It was our first time here and definitely not our last!
Stayed 3 nights in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our time away!

Wonderful view, wonderful staff, wonderful getaway! We enjoyed the beach lounging, the pool, our balcony, and being just steps away from an amazing restaurant!!
Stayed 5 nights in Jan 2025

6/10 Okay

Becky, Apple Valley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot tub, pools were cold. Beds were not comfortable. Sheets were scratchy. Paper cups did not keep coffe hot longer than one minite
Stayed 4 nights in Jan 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place! Fantastic experience!
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good, just a few hiccups

For the price point this is an extremely good hotel. Clean & very new / recently updated. Just a few hiccups. First day requested turned down and didn’t get it, second day. We left a room a little late and didn’t get housekeeping done by the time we got back. Called to request it again and 20 minutes later. got a text message saying that they couldn’t clean the room because the Do Not Disturb sign was up. Went to the room and the Do Not Disturb sign was not up. Also, the first night we had reservations at the restaurant and they called me to try to push the Reservations by half hour to which I did not accept or agree to, but I thought it was unprofessional to advise me only one hour before my reservation to try to change my reservation time. Lastly, they do not give you an option for a free parking. It’s $30 a nightor don’t go there by car. Also, it was kind of disappointing that the beach bar was closed at 10 on a Saturday night when it was still open at 11 on the Friday night. Also, I was not aware of my Hotels.com platinum membership benefit until I receive the email from Hotels.com to ask if I was told about it, so I called the front desk and only was given that information after making the call.
Stayed 3 nights in Jan 2025

4/10 Poor

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Terrible Customer Service!

I was honestly about to give a 5-star review for my wonderful stay, which I would have loved to talk about, but unfortunately has been tainted by the terrible customer service I received as soon as I got my bill and left the property. It was my understanding that as a Gold member through hotels.com, that I would be receiving a $48 food and beverage credit per night stay. It was actually only a one-time $48 food credit. Maybe I read it wrong- okay, but in my opinion, the wording is deceiving on hotels.com when I booked my reservation. But the worst part was that the $48 a day food credit that I thought I was receiving, was confirmed by a check-in staff member and so I went about my entire trip thinking that I needed to spend at least $48 a day at the resort to receive my credit. So you can imagine my shock when I got my bill and then to be told that all they can do is ensure they train their staff better, is laughable (which is what they say to every bad review and angry customer on here instead of actually addressing the individual issue). The right thing to do would have been to honor the mistake that their staff member made and keep their paying customers happy and wanting to come back. I was so looking forward to bringing my family back here in the future but unfortunately just feel too disrespected by the management here. And oh by the way - there is a hidden $30/day parking fee on top of the resort fee that they don’t tell you about either until you check in. Ridiculous!
Stayed 7 nights in Jan 2025

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Biking nearby
Stayed 3 nights in Jan 2025

10/10 Excellent

Aymara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Oct 2024

6/10 Okay

Ross

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds/property are absolutely beautiful. The room was nothing above normal. (Shower was great) Only main positives. Service staff was hospitable. WAYYYY over priced for what you get!! No hot tubs and pools (located by room) close too early. Super small beach area. We do not recommend this resort
Stayed 4 nights in Jan 2025

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Arianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in the keys! My boyfriend and I had the best time at the resort, and the people who worked there were the nicest. Couldn’t have asked for a better experience!
Stayed 2 nights in Jan 2025