Marcy-l'Etoile Casino Hotels

The staff whether on the front desk or the breakfast room were warm, friendly, and respectful. I was really impressed with Raphaelle and Bruno. I asked for advice on museums and restaurants, and I was very pleased with the results. They called the Gallo-Romain Museum in nearby Vienne (France) to insure it would be open Ascension Day, so I would not make a day trip in vain. Raphaelle saw me return from dinner and asked how it was. The breakfast was excellent. The choice of breads and the cheeses were standouts. The room was comfortable with a great shower. And of course the location is a perfect for an overnight stay to break up a long train journey and for day trips.

I didint know that hotel was only located from 32nd floor and above. To get to reception was scary, I understand that the entrance was under construction but it was very tiring to get 32nd floor by the slow lift and then get another lift to get to your room. My check in was sweet, I had a very friendly guy who was half French half English he was very helpful and check out was smooth but there was a long queue for it. Room service was extremely poor as asking a simple black tea bag became very challenging with room service lady who couldn’t speak a word of English. Hotel is locating very close to Westfield shopping center and all the main train stations and trams. So traveling there wasn’t hard. It was very disappointing that hotel just wanna charge for anything such as late check out which many hotels are offering it for free. That didint feel good.

Convenient