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Zoetry Marigot Bay - All Inclusive

5.0 star property
Elegant beach property and 2 outdoor pools

Photo gallery for Zoetry Marigot Bay - All Inclusive

Beach nearby, free beach shuttle, sun-loungers, beach towels
Front of property - evening/night
4 bars/lounges, swim-up bar, poolside bar, beach bar
2 outdoor pools, free pool cabanas, pool umbrellas
4 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • All-inclusive
  • Gym
The current price is NZ$903
includes taxes & fees
8 July - 9 July

Explore the area

Map
Marigot Bay, Marigot Bay, Castries
  • Marigot Harbour
    ‪1 min walk‬
  • Marigot Bay
    ‪3 min walk‬
  • Roseau Valley Banana Plantation
    ‪2 min drive‬
  • Vieux Fort (UVF-Hewanorra Intl.)
    ‪57 min drive‬

Room options

View all photos for Junior Suite, 2 Single Beds, Bay View

Junior Suite, 2 Single Beds, Bay View

Junior Suite, 2 Single Beds, Bay View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Down duvet
Separate bedroom
  • 85 sq m
  • Bay view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 2 Single Beds

2 bedrooms, premium bedding, down duvets, minibar

Junior Suite, 2 Single Beds

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Down duvet
Ceiling fan
  • 85 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Penthouse, 2 Bedrooms, Private Pool (Residence)

Flat-screen TV, books

Penthouse, 2 Bedrooms, Private Pool (Residence)

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 210 sq m
  • Bay view
  • Sleeps 5
  • 2 King Beds and 1 Queen Sofa Bed OR 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

View all photos for Junior Suite, 1 King Bed

2 bedrooms, premium bedding, down duvets, minibar

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Down duvet
Ceiling fan
  • 85 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 Bedroom, Private Pool (Residence)

2 bedrooms, premium bedding, down duvets, minibar

Penthouse, 1 Bedroom, Private Pool (Residence)

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 125 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Bedrooms, Private Pool (Residence)

2 bedrooms, premium bedding, down duvets, minibar

Room, 2 Bedrooms, Private Pool (Residence)

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 210 sq m
  • Bay view
  • Sleeps 5
  • 2 King Beds and 1 Queen Sofa Bed OR 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

View all photos for Penthouse, 3 Bedrooms, Private Pool (Residence)

Private pool

Penthouse, 3 Bedrooms, Private Pool (Residence)

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 292 sq m
  • Bay view
  • Sleeps 7
  • 3 King Beds OR 2 King Beds and 1 Queen Sofa Bed

View all photos for Room, 1 Bedroom (Residence)

2 bedrooms, premium bedding, down duvets, minibar

Room, 1 Bedroom (Residence)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
Flat-screen TV
  • 125 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 Bedroom, Private Pool (Residence)

Espresso maker, electric kettle

Room, 1 Bedroom, Private Pool (Residence)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 125 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Bedrooms (Residence)

View from room

Room, 2 Bedrooms (Residence)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
Dishwasher
  • 210 sq m
  • Bay view
  • Sleeps 5
  • 2 King Beds and 1 Queen Sofa Bed OR 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

View all photos for Junior Suite, 2 Single Beds, Garden View (Resort View)

2 bedrooms, premium bedding, down duvets, minibar

Junior Suite, 2 Single Beds, Garden View (Resort View)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Down duvet
Separate bedroom
  • 85 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Bay View

2 bedrooms, premium bedding, down duvets, minibar

Junior Suite, 1 King Bed, Bay View

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Down duvet
Separate bedroom
  • 85 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View (Resort View)

2 bedrooms, premium bedding, down duvets, minibar

Junior Suite, 1 King Bed, Garden View (Resort View)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Down duvet
Separate bedroom
  • 85 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Marigot Bay

A luxury stay in Marigot Bay awaits you at Zoetry Marigot Bay - All Inclusive. You'll be 0.5 km (0.3 mi) from Marigot Bay and 22.7 km (14.1 mi) from Reduit Beach. Highlights at this all-inclusive property include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at The Spa Village can include massages along with access to the mud bath. The fine-dining restaurant, The Grill at 14⁰ 61⁰, serves Caribbean cuisine and is open for breakfast and dinner. With 4 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Enjoy the 24-hour gym, sauna, karaoke and free pool cabanas. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Plus you'll find free Wi-Fi in public areas and laundry facilities. There's also free self parking, along with the convenience of a free beach shuttle. .With a stay at this 5-property class Marigot Bay property, you'll be 32.8 km (20.4 mi) from Anse Chastanet Beach and 34.3 km (21.3 mi) from Sulphur Springs.

What's nearby

  • Marigot Harbour - 1 min walk - 0.2 km
  • Marigot Bay - 3 min walk - 0.3 km
  • Roseau Valley Banana Plantation - 2 min drive - 2.0 km
  • La Toc Beach - 11 min drive - 9.2 km
  • Anse Chastanet Beach - 28 min drive - 24.6 km

Getting around

  • Vieux Fort (UVF-Hewanorra Intl.) - 70 min drive

Restaurants

  • ‪KFC - ‬6 min drive
  • ‪Armandos - ‬13 min drive
  • ‪Cricketer's Pub - ‬12 min drive
  • ‪KFC - ‬12 min drive
  • ‪Piton's - ‬12 min drive

About this property

Zoetry Marigot Bay - All Inclusive

Elegant beach property and 2 outdoor pools
Zoetry Marigot Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. At Zoetry Marigot Bay - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a 24-hour fitness centre, a steam room and a garden. Free self parking is available.

This 5-star Marigot Bay property is smoke free.

  • 124 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Built in 2006
  • Karaoke
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Zoetry Marigot Bay - All Inclusive offers 124 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The Spa Village has massage/treatment rooms. Services include massages. The spa is equipped with a mud bath. The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 37 miles
  • Free beach shuttle
  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Hurricane Hole
  • Rum Cave
  • The Brut Bar
  • The Grill at 14⁰ 61⁰

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Boat tours
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Fishing
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Karaoke
  • Motor boating
  • Pilates classes
  • Sailing
  • Sauna
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Dock
  • Free pool cabanas
  • Garden
  • On the bay
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • In-room massages
  • Mud bath
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Smooth flooring in room

More

  • 3 floors
  • Built in 2006
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Capella Lucia Hotel Marigot Bay St.
Capella Marigot Bay St. Lucia
Capella Marigot Bay Resort Saint Lucia
Capella Resort Saint Lucia
Capella Saint Lucia
Marigot Bay Resort Capella
Resort Capella
Marigot Bay Capella
Capella Marigot Bay Resort Marina Saint Lucia
Marigot Bay Resort
Discovery Marigot Bay
Discovery At Marigot Bay Hotel Marigot Bay
Discovery Hotel Marigot Bay
Marigot Bay Resort Marina By Capella

Frequently asked questions

What is the cancellation policy at Zoetry Marigot Bay - All Inclusive?

Zoetry Marigot Bay - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Zoetry Marigot Bay - All Inclusive?

As of 29 Jun 2025, prices found for a 1-night stay for 2 adults at Zoetry Marigot Bay - All Inclusive on 8 Jul 2025 start from NZ$903.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Zoetry Marigot Bay - All Inclusive?

Yep, Zoetry Marigot Bay - All Inclusive has a free self car park.

Are there any beaches close to Zoetry Marigot Bay - All Inclusive?

The closest beach to Zoetry Marigot Bay - All Inclusive is Anse Chastanet Beach (12.4 km).

Is there a spa on site at Zoetry Marigot Bay - All Inclusive?

Yep, The Spa Village is available for guests. You'll enjoy services like massages.

Does Zoetry Marigot Bay - All Inclusive have a pool?

Zoetry Marigot Bay - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Zoetry Marigot Bay - All Inclusive?

Zoetry Marigot Bay - All Inclusive features 2 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with premium bedding and espresso makers.

What makes Zoetry Marigot Bay - All Inclusive a romantic place to stay?

Ocean-view dining and couples dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Zoetry Marigot Bay - All Inclusive.

Is Zoetry Marigot Bay - All Inclusive family-friendly?

You bet! With amenities such as 2 outdoor pools and a corner/local shop, as well as childcare services in the guestrooms, it's no surprise that Zoetry Marigot Bay - All Inclusive is a hit with families.

Is there a free airport shuttle available at Zoetry Marigot Bay - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Zoetry Marigot Bay - All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Zoetry Marigot Bay - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Zoetry Marigot Bay - All Inclusive?

No, pets are not allowed.

Zoetry Marigot Bay - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 294 out of 486 reviews
Rating 8 - Good. 113 out of 486 reviews
Rating 6 - Okay. 35 out of 486 reviews
Rating 4 - Poor. 26 out of 486 reviews
Rating 2 - Terrible. 18 out of 486 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness
Everything
Stayed 3 nights in Mar 2025

6/10 Okay

Daria

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
No bath robes, no slippers - not a standard for a 5 star hotel Food not too great, but got better after our feedback Responsive to feedback tho Butler service is unnecessary
Stayed 5 nights in Mar 2025

4/10 Poor

Amandio

Travelled with family
Disliked: Cleanliness, amenities
Room was clean,pool was clean, But restaurant was poorly managed, waiting time 40 min. To 1.20, at times didn't received what was order , the servers we're doing there job with tge amount of staff,, i won't recommend this place to any one.
Stayed 7 nights in Mar 2025

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness
People there were great Fine food was was not there. not alot to do unless you leave property
Stayed 5 nights in Feb 2025

8/10 Good

Taj

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is fine, but overall less quality than it was 9 years ago when I visited here when it was under the Capella ownership.

2/10 Terrible

Desiree

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible resort two waterbugs in two different rooms no nightlife food disgusting
Stayed 3 nights in Jan 2025

4/10 Poor

Andrew Chitram

Stayed 5 nights in Dec 2024

10/10 Excellent

cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very beautiful and romantic place, The ocean and tropical forest location is amazing .
Stayed 4 nights in Nov 2024

10/10 Excellent

Kendra

Stayed 4 nights in Dec 2024

10/10 Excellent

Aricka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Zoetry was everything we had hoped and more.. very tranquil, zen and relaxing.. will definitely return the hospitality was unmatched!!! 5 stars to Zoetry !!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Amanda, Sutton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay and just as magical as the last time. The staff made my birthday very special. thank you!
Stayed 3 nights in Nov 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 8 nights in Dec 2024

10/10 Excellent

Ormeila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was surrounded by mountains and it felt extremely secluded. The staff at the hotel was very professional and attentive to our needs.
Stayed 3 nights in Nov 2024

4/10 Poor

Rose-Ann

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Transportation
Stayed 4 nights in Nov 2024

4/10 Poor

Raven

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Dated rooms
Stayed 1 night in Nov 2024

6/10 Okay

Ilir

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I didn’t like the long wait time in the restaurant maybe for an hour until your food that you ordered to be ready and served to you . Same experience was in pool bar area ,
Stayed 5 nights in Nov 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room was clean. We just couldn’t get room service on our last night and T.V remote control stop working. Other than that it was an awesome time.
Stayed 3 nights in Nov 2024

10/10 Excellent

Contessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the cleanliness and welcoming spirit from the staff. They bent over backwards to make sure my wife enjoyed her bday weekend at the resort. We upgraded our room to include a plunge pool which was no hassle. We also had a private dinner in the treehouse and a couples massage where the staff was the best. We have decided to go back in 2 years with the children.
Stayed 3 nights in Nov 2024

10/10 Excellent

Allester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, awesome staff!! Definitely recommend.
Stayed 4 nights in Nov 2024

10/10 Excellent

anthony, waxahachie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Oct 2024

8/10 Good

Roshell

Liked: Cleanliness, staff & service, property conditions & facilities
They didn't have the right room that I paid for originally and I had to go thru my emails to show proof. The steps that ai read about wasn't as bad as I thought. I was one level under the top floor (55) steps. Be careful and watch you step on the brick steps. The food was okay but they are not giving you alot but it might be all you need. The Hurricane Hole was nice to sit and eat and look at the water area. Coco Cafe was cute and a nice cool place to have a drink and sweets (cakes, pies n ice cream) I enjoyed by time here at this resort. It's more laid back.
Stayed 4 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Oct 2024

6/10 Okay

Clayton Carteaux

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Overall the stay was great. The wine tasting is great on Sunday. The rum tea sting is also good. Along with the spa staff and massages. However the biggest issue came down to the concierge service. They have poor communication between them selfs. I went to book a few different trips outside the resort and only one got booked due to poor communication on their part. I ordered a special dinner for my wife’s and my anniversary confirmed it the morning over and that night it did not happen. They acted as if they had booked it and the other couple took to long. However the menu I ordered for us they did not have any of it. They take forever to respond to emails and tell you can book thing once you arrive. However every time we went to the concierge it was some different or no one was there to help you. We meet other couples there who had a great time but had experienced similar issues.
Stayed 8 nights in Oct 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be fair, we went during the off season (September and hurricanes) and it seemed like they were low staffed with low occupancy, but overall the resort is fantastic, with lots of daily activities and we highly recommend Joy’s adventure to the volcano mud baths and waterfall! Definitely worth the trip!!
Stayed 3 nights in Sep 2024