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Aqua Mirage Club & Aqua Parc - All Inclusive

4.0 star property
All-inclusive property with 3 outdoor pools and full-service spa

Photo gallery for Aqua Mirage Club & Aqua Parc - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
3 bars/lounges, 3 poolside bars
Property entrance
3 bars/lounges, 3 poolside bars
3 bars/lounges, 3 poolside bars

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Gym
The current price is NZ$316
includes taxes & fees
26 June - 27 June

Explore the area

Map
Km 5, Route de Tahanaout, Marrakech, 40065
  • Menara Gardens
    ‪12 min drive‬
  • Agdal Gardens
    ‪13 min drive‬
  • Jemaa el-Fnaa
    ‪14 min drive‬
  • Marrakech (RAK-Menara)
    ‪12 min drive‬

Room options

View all photos for Quadruple Room (2 adults + 2 children)

Minibar, in-room safe, desk, free WiFi

Quadruple Room (2 adults + 2 children)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Sofa bed
Hairdryer
Private bathroom
Minibar
Satellite channels
  • 29 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Double Room

Minibar, in-room safe, desk, free WiFi

Double Room

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed
Hairdryer
Private bathroom
Minibar
  • 29 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Triple Room

Minibar, in-room safe, desk, free WiFi

Triple Room

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed
Hairdryer
Private bathroom
Minibar
  • 29 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Quadruple Room (4 adults + 0 child)

Minibar, in-room safe, desk, free WiFi

Quadruple Room (4 adults + 0 child)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Sofa bed
Hairdryer
Private bathroom
Minibar
Satellite channels
  • 29 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Quadruple Room (3 adults + 1 child)

Minibar, in-room safe, desk, free WiFi

Quadruple Room (3 adults + 1 child)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Sofa bed
Hairdryer
Private bathroom
Minibar
Satellite channels
  • 29 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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Selman Marrakech

Tassoultante
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 143 reviews
The price is NZ$929
includes taxes & fees
12 July - 13 July
Selman Marrakech

About the area

Marrakech

An all-inclusive stay in Marrakech awaits you at Aqua Mirage Club & Aqua Parc - All Inclusive. You'll be 8.3 km (5.1 mi) from Agdal Gardens and 11.6 km (7.2 mi) from Menara Mall. Highlights at this family-friendly property include 3 outdoor swimming pools, 3 poolside bars and a full-service spa. .A day of pampering can include massages and mani/pedis along with access to the steam room. The buffet restaurant, Restaurant principal, is open for breakfast, lunch and dinner. With 3 lounge bars to choose from, you can enjoy a drink at the property. Enjoy the 6 outdoor tennis courts, free water park and free kids' club plus access to basketball. 3444 square feet (320 square metres) of event facilities include 2 meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7 AM and 10:00 AM. There's also free self parking, along with the convenience of an area shuttle. .Places within a 15-minute drive of this 4-property class Tassoultante property include Menara Gardens and Jemaa el-Fnaa.

What's nearby

  • Oasiria Water Park - 7 min drive - 7.7 km
  • Menara Gardens - 12 min drive - 11.0 km
  • Agdal Gardens - 13 min drive - 8.8 km
  • Menara Mall - 13 min drive - 13.2 km
  • Jemaa el-Fnaa - 14 min drive - 13.9 km

Getting around

  • Marrakech Central Station - 21 min drive
  • Marrakech (RAK-Menara) - 17 min drive

Restaurants

  • ‪Bladna - ‬8 min drive
  • ‪Snob Beach - ‬10 min drive
  • ‪Bo Zin - ‬11 min drive
  • ‪Nouba - ‬12 min drive
  • ‪Boucherie Hammoud - ‬6 min drive

About this property

Aqua Mirage Club & Aqua Parc - All Inclusive

All-inclusive property with 3 outdoor pools and full-service spa
Aqua Mirage Club & Aqua Parc - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Aqua Mirage Club & Aqua Parc - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 3 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 3444 square feet (320 square metres) and includes conference space. A children's pool, a fitness centre, and a steam room are also featured at the family-friendly Aqua Mirage Club & Aqua Parc - All Inclusive. An area shuttle within 8 kilometres is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Marrakech property is smoke free.

  • 550 guestrooms or units
  • 2 levels
  • 4 buildings
  • 3 bars by the pool
  • 3 bars or lounges
  • Conference rooms
  • 3444 sq ft of conference space
  • 320 sq. m of conference space
  • Built in 2015
  • Buffet breakfast (free)
  • Karaoke
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Library
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Aqua Mirage Club & Aqua Parc - All Inclusive offers 550 accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French

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  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.1 out of 5, Very good, 242 reviews
The price is NZ$463
includes taxes & fees
25 June - 26 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 8 kilometres
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:00 AM
  • 3 bars/lounges
  • 3 poolside bars
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurant principal

Things to do

  • 3 outdoor pools
  • 6 outdoor tennis courts
  • Basketball
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Karaoke
  • Library
  • Steam room
  • Table tennis
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room sofa bed
  • Lifeguards on site
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2 meeting rooms
  • 3,444 square feet of conference space

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • 4 buildings
  • Built in 2015
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Aqua Mirage Club & Aqua Parc - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and over.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets and service animals are not allowed on site.

Property is also known as

Aqua Mirage Club All Inclusive Marrakech
Aqua Mirage Club All Inclusive
Aqua Mirage Club Marrakech
Aqua Mirage Club
Aqua Mirage Club Marrakech All Inclusive
Aqua Mirage Club Aqua Parc All Inclusive Marrakech
Aqua Mirage Club Aqua Parc All Inclusive
Aqua Mirage Club Aqua Parc Marrakech
Aqua Mirage Club Aqua Parc
Aqua Mirage Club Aqua Parc All Inclusive All-inclusive property
Aqua Mirage Aqua Parc Inclusi
Aqua Mirage Club Aqua Parc All Inclusive
Aqua Mirage Club & Aqua Parc - All Inclusive Marrakech

Frequently asked questions

What is the cancellation policy at Aqua Mirage Club & Aqua Parc - All Inclusive?

Aqua Mirage Club & Aqua Parc - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Aqua Mirage Club & Aqua Parc - All Inclusive?

As of 15 Jun 2025, prices found for a 1-night stay for 2 adults at Aqua Mirage Club & Aqua Parc - All Inclusive on 26 Jun 2025 start from NZ$308.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Aqua Mirage Club & Aqua Parc - All Inclusive?

Yep, Aqua Mirage Club & Aqua Parc - All Inclusive has a free self car park. Onsite parking is limited.

Is there a spa on site at Aqua Mirage Club & Aqua Parc - All Inclusive?

Yep, there is an onsite spa at Aqua Mirage Club & Aqua Parc - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Aqua Mirage Club & Aqua Parc - All Inclusive have a pool?

Yep, and guests love it! Aqua Mirage Club & Aqua Parc - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Aqua Mirage Club & Aqua Parc - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Aqua Mirage Club & Aqua Parc - All Inclusive?

Aqua Mirage Club & Aqua Parc - All Inclusive features 3 poolside bars, 3 outdoor pools and a full-service spa.

What makes Aqua Mirage Club & Aqua Parc - All Inclusive a romantic place to stay?

Couples spa treatments, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Aqua Mirage Club & Aqua Parc - All Inclusive.

Is Aqua Mirage Club & Aqua Parc - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free water park access, it's no surprise that Aqua Mirage Club & Aqua Parc - All Inclusive is a hit with families.

Does Aqua Mirage Club & Aqua Parc - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is available daily from 7 AM to 10:00 AM.

Is there a free airport shuttle available at Aqua Mirage Club & Aqua Parc - All Inclusive?

No, Aqua Mirage Club & Aqua Parc - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Aqua Mirage Club & Aqua Parc - All Inclusive?

Relax with a coldie at the 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Aqua Mirage Club & Aqua Parc - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Aqua Mirage Club & Aqua Parc - All Inclusive?

No, pets and service animals are not allowed.

Aqua Mirage Club & Aqua Parc - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 430 out of 1000 reviews
Rating 8 - Good. 309 out of 1000 reviews
Rating 6 - Okay. 136 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 71 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is a basic all inclusive. Good value for money. Some areas could use a refresh- sports bar, fountains, decor in restaurants(dusty and dirty looking- either get rid of it or update it). Water park could use some new tubes etc for the slides. Overall we felt it was worth what we paid and we had a good time. Rooms have been refreshed and were clean and comfortable. Staff was great.
Stayed 7 nights in Mar 2025

6/10 Okay

Tsalka, Brampton

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really helpful and food was delicious and varied.
Stayed 7 nights in Feb 2025

6/10 Okay

STEVEN

Stayed 4 nights in Mar 2025

10/10 Excellent

Ville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm recommendation

Our family enjoyed staying at Aqua Mirage a lot. Plenty of good quality food, heated pool, lots of different sports to do, daily cleaning and very friendly staff.
Stayed 7 nights in Feb 2025

8/10 Good

Viola

Stayed 4 nights in Mar 2025

6/10 Okay

Tracey, London

Travelled with family
Food was always cold and so was the dining hall. Choice was good but pretty limited and repetitive for vegetarians
Stayed 5 nights in Mar 2025

10/10 Excellent

Mercy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, room comfort
Overall, very good!
Stayed 1 night in Mar 2025

6/10 Okay

Julie

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort

An honest review

We were 2 ladies in our late 20s on a friend holiday. Beautiful resort with lots to do for families and kids though it wasn’t really our vibe so we didn’t get involved in any. The food in the canteen is very repetitive and if you’re a fussy eater, you will probably find it hard to enjoy the food. It’s always so chaotic in there too making it hard to enjoy the food anyway. I did find a big piece of hair in my crepe which put me off the food. The decent food is always snapped up as soon as it’s refilled as well. Snacks were great, the best part of the food I’d say. Entertainment was a bit slap dash - found it quite boring to be honest. Go to Safran by Koya if you want great entertainment. I thought a few of the staff were quite offensive, I’m Chinese but don’t fully look like the typical Chinese person and don’t mind being asked where I’m from as I’m a very chilled and an open person but they were repetitively coming up the whole holiday and being like “Chinese” which was just very annoying. Reception was an actual nightmare, you need to have more staff on when it’s busy and clearer signs as to where you go for certain things. We waited in the queues for 20 mins to be told you have to go somewhere else to book shuttle buses or can only pay cash for towel cards. Lots of pool areas with lots of sun loungers which was great! Overall, we really enjoyed our stay as a whole for the price we paid and will return for the big rooms and nice pool area’s.
Stayed 4 nights in Feb 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

I loved everything abouth this property. The staff were the highlight, especially the entertainment & pool crew. Food was really lovely, everything was so clean & well maintained. I will definitely return.
Stayed 4 nights in Feb 2025

10/10 Excellent

Nikila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Niki

4th Time at Aqua Mirage and live this hotel. Plenty of tired parts but overall a lovely, great value hotel with superb service, the best Morrocan Tegines and great entertainment. We'll go back avain and again.
Stayed 7 nights in Feb 2025

8/10 Good

Samad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Festus

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience, serene environment, friendly staff, lots of activities to keep busy/entertained, friendly & thorough security staff. Definitely worth the time away
Stayed 6 nights in Feb 2025

8/10 Good

Ranjan

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The staff when we checked in didn’t explain the timings of the restaurant open times, nor did they describe all the facilities available.
Stayed 4 nights in Feb 2025

10/10 Excellent

Azazaahamd

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Our all everything is good
Stayed 4 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Average hotel. Good variety of food options but those options did not change much during my stay. Grounds well maintained but rooms and buildings looking tired
Stayed 4 nights in Jan 2025

8/10 Good

Rinu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for Some run down conditions and same food for lunch and dinner( multiple options), the over stay was good. Even though there are multiple coffee machines, I preferred the brewed coffee and it was always empty unless you get there first. Need to refill the American coffee more often.
Stayed 5 nights in Feb 2025

2/10 Terrible

Yassir, waukegan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer services!!!! The worst all inclusive experience in Morocco!!! Don’t recommend it
Stayed 2 nights in Jan 2025

10/10 Excellent

Siema

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
we booked for five days really enjoyed the food as it was fresh anc lots of options, resort was lovely and clean just the rooms were abit of a walk away from the resurant and wish aqua park had some heated pools as kids couldnt go in as was too cold the actual heated pool was to deep for younger kids other than that all good
Stayed 5 nights in Feb 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Aqeel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, friendly staff and good dining options.
Stayed 5 nights in Nov 2024

2/10 Terrible

Freya

Disliked: Cleanliness, property conditions & facilities, room comfort

Lovely staff, awful stay and experience

We had to check out early, literally within 24hours of arriving, as we were not at all comfortable. The facilities were dated, the toilet was broken and the flush barely worked. The rooms were tiny and there were no options for vegetarians. The cutlery and glasses weren’t cleaned. All inclusive didn’t mean all inclusive as options were limited. The staff were lovely and did try their best to help us however there was only so much they could do. They were happy to refund us, however this was up to hotels.com In contacting hotels.com they weren’t able to contact the hotel. We luckily managed to book another hotel however, if we weren’t able to we would have been stuck. Hotels.com need to improve their communications with the hotel to ensure customers are happy and the simplest part they should be able to contact the companies they partner with. We weren’t issued a refund as hotels.com were unable to get through after a couple of tries. We managed to get through. Just want to make sure no one else experiences this as it was hard for us to find another hotel and we had to pay a substantial amount for this.
Stayed 6 nights in Feb 2025

10/10 Excellent

Tufah

Stayed 5 nights in Feb 2025

8/10 Good

Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025