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Hôtel Chems

4.0 star property
Upscale spa hotel near Jemaa el-Fnaa

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Photo gallery for Hôtel Chems

Outdoor pool, pool umbrellas, pool loungers
In-room safe, rollaway beds, free WiFi, bed sheets
Outdoor dining
Lobby
Steam room, body scrubs, facials, 1 treatment room
Reviews
6.6

Popular amenities

  • SpaSpaSpa
  • Pool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • HousekeepingHousekeepingHousekeeping
  • Room serviceRoom serviceRoom service

Explore the area

Map
Avenue Hommane Al Fetouaki, Marrakech, 40000
  • Popular LocationJemaa el-Fnaa14 min walk
  • Popular LocationMajorelle Gardens4 min drive
  • Popular LocationLe Jardin Secret4 min drive
  • AirportMarrakech (RAK-Menara)11 min drive

Room options

View all photos for Superior Double Room

In-room safe, rollaway beds, free WiFi, bed sheets

Superior Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Minibar
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Single Room

In-room safe, rollaway beds, free WiFi, bed sheets

Standard Single Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
In-room safe
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Twin Room

In-room safe, rollaway beds, free WiFi, bed sheets

Standard Twin Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
In-room safe
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Living area

Family Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
In-room safe
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Double Room

In-room safe, rollaway beds, free WiFi, bed sheets

Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
In-room safe
  • 19.8 sq m
  • Sleeps 3
  • 1 Double Bed

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The price is NZ$118
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includes taxes & fees
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About the area

Marrakech

Hôtel Chems puts you in the heart of Marrakech, within a 20-minute stroll of popular places like Jemaa el-Fnaa and Avenue Mohamed VI. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at BEAUTY CENTER can include massages and mani/pedis along with access to the steam room. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the outdoor tennis court and pool loungers as well as access to tennis lessons. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free full breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of airport drop-off service. .Within a 30-minute walk of this 4-property class Medina hotel, attractions include Menara Mall and Marrakech Plaza.

What's nearby

  • Jemaa el-Fnaa - 14 min walk
  • Menara Mall - 20 min walk
  • Marrakech Plaza - 3 min drive
  • Majorelle Gardens - 4 min drive
  • Le Jardin Secret - 4 min drive

Getting around

  • Marrakech Central Station - 8 min drive
  • Marrakech (RAK-Menara) - 12 min drive

Restaurants

  • Café Kif Kif - 10 min walk
  • Café Extrablatt - 11 min walk
  • Palais Jad Mahal - 8 min walk
  • Kabana - 11 min walk
  • Maison MK - 14 min walk

About this property

Hôtel Chems

Upscale spa hotel near Jemaa el-Fnaa
Hôtel Chems offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Hôtel Chems. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Marrakech hotel.

  • 145 guestrooms or units
  • 2 levels
  • 3 buildings
  • Conference rooms
  • Built in 1971
  • Full breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hôtel Chems offers 145 accommodations with a safe and a hairdryer. Rooms open to balconies. 23-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bidets and complimentary toiletries. This Marrakech hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

BEAUTY CENTER has 1 treatment room. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a steam room.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Shopping
  • Tennis lessons
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Built in 1971
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 23-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 200.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
  • New Year's Eve (31 December) Gala Dinner per child: MAD 600 (from 2 to 11 years old)
  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 150 per vehicle
  • Rollaway bed fee: MAD 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Chems Hotel Marrakech
Chems Marrakech
Hôtel Chems Marrakech
Hôtel Chems
Hôtel Chems Hotel
Hôtel Chems Marrakech
Hôtel Chems Hotel Marrakech

Frequently asked questions

What is the cancellation policy at Hôtel Chems?

Hôtel Chems offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hôtel Chems?

Yep, Hôtel Chems has a free self car park.

Is there a spa on site at Hôtel Chems?

Yep, BEAUTY CENTER is available for guests. You'll enjoy heaps of services like body scrubs and facials.

Does Hôtel Chems have a pool?

Hôtel Chems has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Hôtel Chems a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hôtel Chems.

Does Hôtel Chems serve breakfast?

You bet, free full brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hôtel Chems?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hôtel Chems?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hôtel Chems?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hôtel Chems?

No, pets are not allowed.

Hôtel Chems Reviews

Reviews

6.6
Rating 10 - Excellent. 103 out of 933 reviews" "
Rating 8 - Good. 330 out of 933 reviews" "
Rating 6 - Okay. 298 out of 933 reviews" "
Rating 4 - Poor. 128 out of 933 reviews" "
Rating 2 - Terrible. 74 out of 933 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff very helpful and friendly
Stayed 3 nights in Oct 2022

2/10 Terrible

SAMER

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude unprofessional staff,the way dealing with guest unexceptional, heard few complaints from unhappy guests with regards the same issues, specifically the front desk (reception)
Stayed 7 nights in Sep 2022

10/10 Excellent

Abdelali

Stayed 7 nights in Jul 2022

4/10 Poor

Rabia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
OK
Stayed 2 nights in Aug 2022

6/10 Okay

irvine

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
This is by no means a 4 star hotel.yes the pool is lovely.but i dont expect to have to hold the showerhead to shower.and not having a fridge in the room .really. breakfast is OK plenty of staff on hand.barstaff may be teatotal but im not.measure of vodka would have just filled the cap.and i know they have to make a profit. But when it says 5.5 dh on the coke bottle its not savvy to charge 20.
Stayed 7 nights in May 2022

8/10 Good

Medoss, Chicago

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms not as they are in the pictures
Stayed 1 night in Mar 2022

8/10 Good

Liam

Liked: Cleanliness
Stay away
The man who checked me in was very nice but it all declined after that! Room was ok came with a bath which i was so looking foward too however the water was luke warm and the water pressure meant you needed to wait a hour to fill the tub by this time the water is cold! The dark hair lady receptionist is nothing but rude! I asked where i could get my hair cut she responded we dont do that here i then enquired about a massage and she then laughed at me and said we dont do them here. Bit different to what your website says! So just assuming she is new i pulled it up on the website to which she looks at me like im stupid and says did you not listen we dont do them.
Stayed 1 night in Oct 2021

4/10 Poor

fahd

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
too old , no comfort
if you're looking for a place to stay for 1 night nomore. no shower
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
The things which I don’t like when I went there people cleaning the rooms they was knocking on the door in a very hard away all the time and they wasn’t doing very well with the cleaning, linen was not in a good quality porters, they wasn’t okay to help with the luggage for a check in and check out we pay Money for the transfer, no one come to pick up us from airport in the middle of the night and when we asked for early pick up they told us we cannot do that and after three calls they agree and the driver was 35 minutes late!!!!! For a breakfast room they haven’t got water given to the people and all the time they was short with things if I have to account displays as a four-star hotel I can give you one star((((((((((
Stayed 5 nights in Mar 2020